My bank statement shows purchases that I did not buy!
My bank statement shows purchases that I did not buy. There is an extra transaction that I did not make but I am being charged for. I have receipts for all my purchases and I did not recieve one for this transaction. What do I do?
-Sharon
Is this perhaps a new account, and this transaction is for $ 1.00? If so, that the normal hold charge almost all online vendors use to verify the validity of the account. It'll be reversed in a few days.
If that's not the case - it's not a new iTunes Store account or the charge isn't for $ 1.00, contact the iTunes Store Customer Service department using the form at the bottom of the Purchase Issues FAQ web page and explain the problem to them.
Regards.
Similar Messages
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I have 2 separate charges for $20 each on my bank statement from Itunes. In my purchase history - it isn't showing up. How do I get reimbursed for these charges?
You should contact Apple. If the purchase is not in your iTunes history should not be difficoult to get reimbursed.
For maximum safety I whould also change my passowrd. -
HT204088 I have purchases on my bank statement from Itunes that I did not make. who do I contact?
I tried calling the number on my bank statement and that number just referred me to the iTunes website. No help at all. Any way I can get a phone number to call a live person?
For billing issues you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I'm checking my iTunes account, and it shows that a bunch of apps have been added to my account that I did not buy, nor are they on my iPhone. What can I do?
change your password and see if they purchases hit your card on file
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I just received an email with a receipt for a purchase that i did not do
i just received an email with a receipt for a purchase that i did not do
<Personal Information Edited by Host>Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address and address from your post
If you didn't make it and nobody else has access to your iTunes account then you can contact iTunes Support via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT1491 I got a receipt of an app purchase that I did not do?
I got a receipt for an app purchase that I did not do?
These are user-to-user forums, they are not monitored by Apple. You can contact iTunes support here : http://www.apple.com/emea/support/itunes/contact.html
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HT4009 How do I get a refund on an in app purchase that I did not receive
I would like an answer as to how I can get a refund on an in app purchase that I did not receive on the sims freeplay
You can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
there is a bunch of music in my library under "purchased" that I did not purchase. where does this come from?
It is possible you accidently added these songs to it. Even though the Purchased playlist is kind of a smart playlist you can still drag and drop songs from your library into it.
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My iPhone (ios7.0.2) deleted all songs that i did not buy on iTunes and it won't sync anymore
i downloaded ios 7 a week ago and everything worked perfectly but now that i wanted to import an album that i bought as a cd i had to update my itunes and since then i can't sync my iphone anymore as well as today i could literally watch all the songs that i did not buy in itunes delete themselves and i can't find a way to get them on my phone again. what do i do?
Only if you are permitted to re-download it from the source. There's nothing we can suggest to help you. There is no undelete software, but there are a number of data recovery utilities like iPod Data Recovery Software | Lost / Deleted Data Recovery for iPod.
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IS IT RIGHT THAT THE APPLE RESELLER CHARGED ME FOR THE FREIGHT PAYMENT OF MY IPAD2 FOR THE REASON THAT THEY FACILITATED THE REPAIR OF MY IPAD 2...IT IS STILL UNDER WARRANTY AND I BOUGHT IT ONLINE AND NOT IN THEIR STORE... IS THAT RIGHT?
it was not broken due to drop..we charged it and afterwardse we saw that there was a crack..if we drop it i think it will not only have a one small line...but anyway the authorized resseller facilitated the reporting of the complain of our ipad2...i think they have it pictured and send it to the apple.com...apple.com replied that my case is approved and still under warranty...they send it to the Authorized apple repair center...
I actually got a brand new ipad2...they replaced a new one..but they charged me for the FREIGHT for the reason that i did not buy it in their APPle store...that i bought it on Apple online... -
On my Account are 2 Articles that I did not buy. They charged 85€. What can I do?
I read trough my iTunes shopping List and was shocked that I was charged 85€ for purchsases that I did not do!
What can I do?it was not broken due to drop..we charged it and afterwardse we saw that there was a crack..if we drop it i think it will not only have a one small line...but anyway the authorized resseller facilitated the reporting of the complain of our ipad2...i think they have it pictured and send it to the apple.com...apple.com replied that my case is approved and still under warranty...they send it to the Authorized apple repair center...
I actually got a brand new ipad2...they replaced a new one..but they charged me for the FREIGHT for the reason that i did not buy it in their APPle store...that i bought it on Apple online... -
I have charges madero my bank account that I did not make. How can I speak to a live person? I show nothing on my account as purchased. The purchase on bank account says itunes store purchase. I think someone hacked my account. Any help?
Call your credit card company immediately and dispute the charges - sounds as though someone has used your credit card especially since there is nothing showing on your account as purchased.
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I have been charged for music/downloads that I did not buy. Help?
I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account. -
Whom do u contact in itunes for an app that i did not buy
whom do u contact in itunes for an app that i did not buy
Start here -->> https://expresslane.apple.com/GetproductgroupList.do
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i got a reply to my complaint there were no other purchases going through my bank account except for the one for 39.99 and the 99.99 one i did do the 39.99 one but did not do the other one there is noone else in the house who touches my phone so please it was a mistake on ur part so please just put the charge for the 99.99 in my double down account because it was a mistake yesterday nothing else is wrong in my bank account except for that one thanl u wilma
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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