My battery is not charging but from About This Mac the battery seems good condition. HOW?

My battery is not charging but from About This Mac the battery seems good condition. I had tried resetting smc but not working too. What can I do?
Please help.
Battery Information:
Model Information:
Serial Number:          W0017PM0LBX0A
Manufacturer:          SMP
Device name:          bq20z451
Pack Lot Code:          0000
PCB Lot Code:          0000
Firmware Version:          0201
Hardware Revision:          000a
Cell Revision:          0157
Charge Information:
Charge remaining (mAh):          53
Fully charged:          No
Charging:          No
Full charge capacity (mAh):          5845
Health Information:
Cycle count:          257
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          10961
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Wake On LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake On AC Change:          No
Wake On Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
GPUSwitch:          2
Reduce Brightness:          Yes
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0100
Wattage (W):          85
Revision:          0x0000
Family:          0x00ba
Serial Number:          0x00c0a8ba
Charging:          No

Hi all,
I tried a different charger myself (the power source is reliable). But it does not work too. I think I need to bring it down to apple shop.
But is quite disappointing with the new apple product I have. Cos not only my battery is not charging, my built in speaker, the sound is like broken too. So I can hear some noisy sound when I play music.
I have a power book G4, and the power book, everything is still in good condition. Imagine how many yrs I have with the power book G4. This power book I never bring to do any services before. I sometimes really suspect is it Apple drop quality
(cos the office new bought mac from my boss, the USB port is not working too..)
But thanks all for the reply I think I need to bring it down to apple shop. Thanks!

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In 'about this mac' the battery condition says 'check battery'. Should I be worried?

Hey guys,
I've been looking at replacing a few parts for my macbook as it is getting a little old and beaten up now, and I don't have the money to buy a new one at the moment. I have just been searching through everything to see if anything is wrong. Mine is a white macbook from late 2009. So far I've had the bottom case replaced because the rubber was starting to peel off and was very scratched.
Now I am looking at getting my trackpad replaced (or fixed) as it is stuck down and doesn't click anymore. I've tried cleaning it incase there was something stuck in it, but hasn't worked. After some research I've found that this could be due to a swollen battery. I had a quick look at it when I replaced the bottom case but it doesn't look like it has swollen. So I checked to see the conditon of the battery and it says 'check battery'. I am only up to charge cycle 299 and there is no problem with charging it or its charge life (not that I've noticed anyway). Could there be another reason as to why it says this?

Firstly the trackpad could easily be due to the trackpad screw not being at the correct depth, easily fixable especialy if the tap to click works.
As for the battery check battery usually means the battery has become faulty in some way. You could try an SMC reset with your adapter plugged in. (Shift-Option-Command-PowerButton at the same time). Your battery should still work but 299 is way too little for a your year MacBook needing to be replaced.

Macbook Pro Battery Is Not Charging but Condition: Normal

Hi,
This question may have been answered but I couldn't find any information about problems with the same symptoms as my own. My 2010 MacbookPro battery is not charging but the green light on the adaptor is green when plugged in. Laptop will die if power adaptor is removed. Have attempted SMC restart but still receiving following information.
Battery Information:
Charge Information:
Charge Remaining (mAh):          0
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          0
Health Information:
Cycle Count:          0
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          0
Condition is NORMAL but the Cycle Count has been reduced to 0 which it definitely is not after about 20 months of use but I cannot tell what the actual Cycle
Count is for obvious reasons. I'd rather not have to get a new battery but am aware this could be neccessary. Was just curious if anybody else had experienced
a similar problem and if they had it resolved as I cannot get to an Apple store for at least a month!
Thanks for the help.

A new development has just occured. I noticed the light on the adaptor suddenly turned orange. Now the battery is showing the following:
Battery Information:
Charge Information:
Charge Remaining (mAh):          5541
Fully Charged:          No
Charging:          Yes
Full Charge Capacity (mAh):          6492
Health Information:
Cycle Count:          205
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          1839
Voltage (mV):          12369
Ever seen anything like this before? Problem with the connectors or circuit fault as you suggested?

Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

Any ideas on how to fix ipad after the new iOS 7 update? My battery will not charge, my ipad is hot to the touch, the iTunes Store won't open, and my messages on Facebook aren't showing up when I chat and pintrest won't pin to my boards.

If you have all your music on the cmputer then i would connect up my phone uncheck the Sync Music option and apply.
This should take all the music off your phone .Then you can resync the music back on to it.
If this doesn't work maybe a restore to factory settings and start from scratch is the way to go

My iphone 6plus not working not charge but when i run it the first time working half an hour when you attempt to run it again light up thr screen and showws the apple logo and after the pice screen illuminates red and does not work what do i do now

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Hello Nadersalah,
It seems you're experiencing multiple issue with your iPhone. Based on the information you have provided, it appears your iPhone needs to be serviced. The following link should help you get started with the process and has links with additional information on topics such as warranty and service pricing, battery replacement, and express replacement service.
iPhone Repair and Service - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

My Ipad2 just shuts down and will not turn on. Rebooting does not help. He switched on when I start charging it. In this case, the battery is charged.

My Ipad2 just shuts down and will not turn on. Rebooting does not help. He switched on when I start charging it. In this case, the battery is charged.

Standard troubleshooting steps in the following order:
1. Reset: Press the sleep/wake button & home button at the same time, keep pressing until you see the apple logo, then release. Ignore the slide to power off.
If no change, continue:
2. Restore your phone from a backup, note: if the problem is related to corrupt data, while this will restore a fresh OS, it will also restore the problem.
If no change, continue:
3. Restore as a "new" phone in itunes & re-sync your content. All saved data will be lost.
If no change, make an appointment at an Apple store.

HT4060 i connected my ipad to my macbook. it says its charging but it's still draining the battery? whats the problem?

i connected my ipad to my macbook. it says its charging but it's still draining the battery? whats the problem?

Most USB port do not supply enough current to charge the iPad.

A secondary battery was not detected, but your system supports a second battery.

Hi,
I have read this while testing my battery with HP tools dignostics:
Secondary Battery: a battery was not detected, but your system supports a second battery. You may want to purchase a second battery to extend your battery life between charges
What is meant with your system supports a second battery?
I think this 'your system supports a second battery' should have been said if my computer supported two batteries insereted simulataneously.
However, if this 'your system supports a second battery.' only means if the first battery got to its critical level, then I could shut down my computer, and then replace it with the second one which is fully charged.
As a result, I would be saying that my system supports a second battery, a third, fourth, fifth, and so on. I don't need to say my system supports a second battery.

Thanks a lot,
Then, for my laptop which only supports to insert on battery at the same time. Then as long as the secondray battery will not be inserted along with the primary battery at the same time, then my system and my computer don't support secondary battery. However, they support only one battery inserted. As a result, They wouldn't have said(written) a tip says during the battery testing 'secondary battery was not deteced, but your system supports a second battery.'
that they should have written system supports a second battery, a third, fourth, fifth, and so on which can be inserted instead of your inserted empty primary battery.
I really don't find any a docking station port on the bottom of my laptop. Do you think that there are some HP models can support two batteries to be inserted at the same time?

From about this Mac -Storage, my only HDD is full. there are 144 GB on Backups. How find and delete it. Macbook pro running Maverick OS X.

Hi, From about this Mac, my only HDD is full. When I have clicked and opened Storage screen when I've saw that there are 144 GB on Backups. I don't know which backup is it. and I really need help to find and delete it. I have Macbook pro running Maverick OS X.
I have a external HDD for time machine, but this backup I didn't know yet.
Please pleople... someone could help me? I'm in troubles.
Sandro

Linc Davis, According below: could I delete those snapshots from MobileBackups folder?   would it solve my problem? ( if I want not my HDD 80% full)     - Thank you a lot in advance.
Ordinarily, the best way to view your Local snapshots is via the normal Time Machine display, perquestion #15. If for some reason that's not working, you can see them via the Finder.
From a Finder menubar, select Go > Go to Folder and type /Volumes in the prompt, and select theMobileBackups folder.   You'll see the same structure as for Time Machine backups on a separate volume: a Backups.backupdb folder containing a folder for your Mac, which contains a time-stamped folder for each snapshot. Inside each of those is a folder for each disk/partition that was backed-up, containing the same folder structure as on the original, with the contents as of the time of the backup.
Note that nothing in the size column is meaningful (if you Get Info on the MobileBackups folder, for example, it will show the total amount of space on the drive it's on!   It will show dashes for the Backups.backupdb folder, or any of the dated snapshot folders).

In "About This Mac, on OSX MAVERICKS, under "Storage" How do you find out what is in "other" ? how do you delete what is in "other" without loosing important files?

In "About This Mac, on OSX MAVERICKS, under "Storage" How do you find out what is in "other" ? how do you delete what is in "other" without loosing important files?

About "Other":
    http://pondini.org/OSX/LionStorage.html
Hope this helps.
1. Start up in Safe Mode
    http://support.apple.com/kb/PH11212
2. Empty Trash.
    http://support.apple.com/kb/PH10677
3. Delete "Recovered Messages", if any.
    Hold the option key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Mail > V2 > Mailboxes
    Delete "Recovered Messages", if any.
    Empty Trash. Restart.
4. Repair Disk
    Steps 1 through 7
    http://support.apple.com/kb/PH5836
5. Disk space / Time Machine ?/ Local Snapshots
   http://support.apple.com/kb/ht4878
6. Re-index Macintosh HD
   System Preferences > Spotlight > Privacy
   http://support.apple.com/kb/ht2409

Battery will not charge, but works fine on ac.

I tried resetting the pmu, and using different ac adapters, but to no avail, sometimes the light on the power supply changes to amber, but the charge on the battery remains zero, any tips? (I press the button on the battery without the ac adapter and it flashes on the first green on the first LED for a few seconds and cuts out over)

Welcome to the Apple discussions.
When there are battery issues, typically one of three parts has an issue: the power adapter, the battery itself, or the logic board.
You can test your logic board using the OS X install DVD that came with your system (it will say in small print AHT Version x.x on it). Insert it, reboot holding the option key down, choose Apple hardware test, and follow directions.
How many charge/discharge cycles does the battery have on it? You can find this in the Tiger system profiler (click blue apple, about this mac, more info, power, battery information). Apple says a properly maintained battery should retain 80% of it's charge after 300 cycles. The Apple note on battery maintenance is http://www.apple.com/batteries/notebooks.html
Although different ac adapters didn't fix the problem, I'd assume they were working on other systems, so you've eliminated that as a cause.

Macbook Pro battery is not charging but the battery meter is full

Hi guys!
I have a 19 months macbook pro. I've tried using 2 different AC adapter but my mac's battery is still at 0% and the status says "Battery is not charging". I think my battery is dead but the LED battery indicator on my battery shows 5 lights, means its at full power.
I've tried to disconnect the AC cable and remove the battery, then press the power button for 10 sec but nothing change when i start my mac again...i also tried to reset my PRAM ( i think ) by holding a cmdopt+PR while rebooting but it didn't help to solve the problem too. I also have the battery update 1.2 installed on my mac and the results is still the same.
This is my battery info from system profiler. I hope someone can tell me what to do before I visit the Apple store.
Battery Information:
Model Information:
Serial Number: SMP-ASMB014-3658-b12
Manufacturer: SMP
Device name: ASMB014
Pack Lot Code: 0001
PCB Lot Code: 0000
Firmware Version: 0102
Hardware Revision: 0202
Cell Revision: 0100
Charge Information:
Charge remaining (mAh): 0
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 0
Health Information:
Cycle count: 298
Condition: Check battery
Battery Installed: Yes
Amperage (mA): 0
Voltage (mV): 12528
System Power Settings:
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 10
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 15
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Hardware Configuration:
UPS Installed: No
AC Charger Information:
Connected: Yes
Charging: No

Hello,
I am having some strange battery behavior. I bought a FastMac TruePower Battery that is supposed to have extended capacity. Now when the battery dies, i plug in my MagSafe to charge it and it immediately says 'not charging', but then begins to charge. It either continues to charge and gets stuck at 80% or so and reads "calculating" in the menu bar, or just jumps between 'charging' and 'not charging'. The symptoms are very strange, and FastMac already sent this battery back saying it passes all of their tests. I do not want to send it back again because they charged me to send it back to myself even though it still does not work as advertised. I have my original Macbook Pro Apple battery which still charges fine, so i assume it is a problem with the battery based on a simple process of elimination.
Battery Information:
Model Information:
Serial Number: BIT-ASMB012-***-* <Edited by Moderator>
Manufacturer: BIT
Device name: ASMB012
Pack Lot Code: 012d
PCB Lot Code: 050d
Firmware Version: 647e
Hardware Revision: 2700
Cell Revision: 0000
Charge Information:
Charge remaining (mAh): 2116
Fully charged: No
Charging: No
Full charge capacity (mAh): 5029
Health Information:
Cycle count: 24
Condition: Good
Battery Installed: Yes
Amperage (mA): 2628
Voltage (mV): 11962

I want to check my storage but my "About This Mac" will not launch. Any other ways to view my storage? (Not iCloud)

Like I wrote above I just want to see how much storage I have left, any other methods on how to view it?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to open About This Mac. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Can't get info from "about This Mac"

I want to purchase a replacement battery for my Powerbook g4 15". For this I need the model #, which normally I can obtain by clicking on "About this mac" from the apple logo at the top of the screen. But not today.Absolutely nothing happens when I click it besides that it's highlighted in blue. I can get "Software Update", "System Preferences", "Dock", "Recent Items." I can surf the internet with Safari.
What is going on?
Is there another way to access this information?
Thank you....

Try logging out and back in.
If no joy, log out and back in as a different user, creating one if need be.
Joe

HT201364 My imac running OS 10.6.8, and want to install software that needs OS10.7. The latest upgrade Maverick requires a MAC dated 2007 or later. Where is the date... It is NOT in "About this Mac". Older upgrade better? How to proceed?

My imac running OS 10.6.8, and want to install Garmin software that needs OS10.7.
The latest upgrade Maverick requires a MAC dated 2007 or later. Where is the date... It is NOT in "About this Mac".
I feel an older upgrade than Maverick might be better for my machine?
Is it possible to upgrade to ie, 10,7? or another recommended upgrade.
How to proceed?

Upgrading from Snow Leopard to Lion or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
A. Upgrading to Mountain Lion or Mavericks
To upgrade to Mountain Lion or Mavericks you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion or Mavericks (Free) from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 5 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
     OS X Mavericks- System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
B. Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

My battery is not charging but from About This Mac the battery seems good condition. HOW?

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