My battery still does not start recharging when less then 10% charged
Hi,
I have been having problem with my laptop (Pavilion dv7) for the last three weeks if not more. Basically the battery does not start charging when it is less then 10% charged. I tried calibrating the battery and the problem seemed to disapear for some time. However after less then a week it starting doing the same thing again.
When I try the battery healt teset (that comes by default with the laptop) it gives me a message that battery should be replaced and also gives me the warrenthy id. Should I go with the warrenthy id to the place where I bought the laptop to get a new one? Or is there anything else I can do to try and solve the problem.
Regards
Simon J.
Call up HP Tech Support, provide them the warranty ID, to get your battery replaced...Given if your Laptop is not more than 1 yr old, as Battery has one 1 Yr warranty on it...
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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