My battery wont charge and its not being recognized.

Question

Okay, I got my MacBook yesterday (4-7-08) and I noticed that it wasn't charging. Went through all the different ways of trying to fix it and have come to the conclusion that it is a bad battery. I called customer service today and all my spec. and what not are bad....like really bad....
+AC Charger Information:+
+Connected: Yes+
+Charging: No+
+Battery Information:+
+Model Information:+
+Device name: ASMB016+
+Pack Lot Code: 0002+
+PCB Lot Code: 0000+
+Firmware Version: 0110+
+Hardware Revision: 0500+
+Cell Revision: 0102+
+Charge Information:+
+Charge remaining (mAh): 0+
+Fully charged: No+
+Charging: No+
+Full charge capacity (mAh): 0+
+Health Information:+
+Cycle count: 0+
+Battery Installed: No+
+Amperage (mA): 0+
+Voltage (mV): 0+
Now, about 20 minutes ago, I notices that it's not even recognizing the battery at all. So, now I'm trying to figure it out.
I received this laptop from school. I'm am a graphic design student and I have never really used a Mac before...I just want to know if it's just the battery or if I need a whole new one.
Please help!?!?! What do I need to do? What the hecks is wrong with it??
Message was edited by: xshesxpoisonx

Answer 1

Try resetting the SMC.
Unplug the computer. Remove the battery. Hold down the power button for *5 seconds.* Put the battery back in. Plug the computer back in and turn it on.
Unfortunately technology is not perfect and you may have received a dud. But that's a load of crap that the school won't take it back. Did you get it at your school's computer store, or is it used and they gave them away? If you got it from the store, then there's no reason why they shouldn't take it back. Ask to speak to a manager.