MY BB 8520 KEEPS EATING MY CREDIT ANY IDEAS WHY?

I KEEP LOSING ALL MY CREDIT PLZ HELP. every now and then my credit keeps going down. i top up wiv £10 use £5 to pay for bbm and internet, then i check my credit and it says it has £5.03 left. the next day when i check my credit it has gone down by 50p - £4 . what shall i do? 

if anyone can help i will be soooo greatfull

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    SOLUTION:
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    Locate sniffer.exe and rename it ~sniffer.exe
    SOLVED
    This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
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    Me: Yes
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    Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
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    Me: Well, yes
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    Me: This seems to be a common problem
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    Me: Yes, I knew that
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    Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
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    Me: Can we elevate this to the next level, please?
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    Me: No, Adobe has an issue. And I have an issue with Adobe.
    info: Your chat transcript will be sent to [email protected] at the end of your chat.
    Me: And I'm not the first person to report it, either
    <long pause>
    Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
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    Adobe: *Locate sniffer file and rename it ~sniffer.
    Adobe: Before that, please re-enable your Graphic Drivers as well.
    Adobe: Once you done that, let me know.
    Me: No such folder. sniffer.exe is present, however
    Adobe: *Locate sniffer file and rename it ~sniffer.
    Adobe: Please rename  sniffer.exe to  ~sniffer.exe
    Me: Done
    Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
    Me: Yes
    Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
    Me: No error. Program loads and runs.
    Adobe: Please close and re-run the product and check,
    Adobe: * I mean, close and re-launch
    Me: No error. Program loads and runs.
    Adobe: Okay
    Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
    Adobe: You can keep it renamed and use the product.
    Me: What does sniffer.exe do and can I run PS CC 2014 without it?
    Adobe: You will be able to use the product without any issue.
    Me: I'm sorry that I had to push you for a solution
    Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
    Me: As of yesterday, they did not
    Adobe: I am sorry for the Inconvenience.
    Adobe: Is there anything else I can help you with?
    Me: No, thank you. Hopefully, the problem is resolved.
    Adobe: You will be able to use  the product, if any issue contact us back, we will check and help you accordingly
    Adobe: You are most welcome.
    Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
    Adobe: Thank you for contacting Adobe. Good Bye.

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