My bb 9860 wont turn on!!

Ive had my new torch for almost two months. It was working normally until two days ago when I woke up to a dead blackberry.  It just wont turn on, just kept gettin the red led on. I took it back and was told that this is happening a lot to this new blackberrys, and that theyve already have a bunch with the same problem.  Something wrong with the software they told me.  So, I am not sure to trade it in for the same phone, I dont want this to happen again!
Have this problem been fixed? I am a big fan of blackberry, but I find myself seriously considering getting an Iphone instead....
Dont know what to do! Need to decide asap! HELP!

I have not had this issue yet.
If it is OS related you can update your OS to a new version
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Similar Messages

  • Torch 9860 wont turn off completely

    I bought a new Bb torch 9860 the day before. It was working perfectly fine untill this evening. It has now stopped turning off completely which it was doing very well before. Now it goes into a standby - like mode and quickly turns on when the red button is pressed. Earlier it used to take time in loading ( i know it's a time saver but what if i want to switch off my phone competely to give it some rest). I am unable to switch it off completely other than by the method of removing it's battery. Please, please help before i knock on the doors of the service centre, which i don't want to so soon otherwise my father would scold me for buying such a phone.
    Also, it had stopped showing recent updates in bbm and was suddenly not playing any media file before this thing happened. These two have now been resolved but the turn off thing still wont work.  

    Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
    When pressing and hoilding the outer right button, there should be two options turn off or full power off. choose full power off.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • 9860 wont turn on, i tried EVERYTHING

    Hi everyone. So a few weeks ago my blackberry Torch 9860 started having difficulty switching on. The load bar, the white line you see when you switch on a blackberry phone, would only load about 70% and remain there indefinitely. I tried taking out the battery for a while and putting it back in but it wouldn’t help. It would not connect with blackberry desktop software(BBDS). So I searched online and decided its best I completely re-install my OS. I tried to wipe it with blackberry swiss knife(BBSK), but even it wouldn’t recognise that it was connected to my PC. So it tried with  JL_Cmder utility. After several attempts JL_Cmder  was able to pick it up, so I decided to wipe it without backing it up, I didn’t really care about the data. It was now able to be recognised by BBSK and BBDS, so I wiped it with BBSK for good measure. I downloaded OS 7.1, installed it and removed the vendor file as advised.  BBSK displays “ No OS found, please install an OS for your phone “ when I press on load OS, but BBDS has OS 7.1 for 9860 on its installed blackberry device software list. I also tried using loader.exe but it didn’t work.  With BBDS it gives me the option to update the OS but the download stops before it begins saying there is an error with my internet connection.
    where did I go wrong, what should I do now?

    Manual device OS upgrade instructions:
    1. First locate your carrier and the OS file you wish to use.
    http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
    3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
    5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
    6. remove internet connection to PC and reboot PC.
    7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
    8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
    Enjoy the new OS.
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
    Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

  • Flashing red light phone wont turn on torch 9860

    phone wont turn on and on charge red light flashes 4 times, any suggestions on how to fix please?

    Hi and Welcome to the Community!
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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Ipod cannot be recognized by pc and wont turn on! help

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    Hi geaneshe!
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    iPod won't turn on
    iPod stops responding or won't wake from sleep
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  • My iphone 4 just shut down and wont turn on and i tried everything..

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  • Voice over wont turn off on iphone 4s after ios 8. Update

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    Hi,
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    iTunes 11 for Windows: Accessibility features for iPod, iPhone, and iPad
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  • Battery wont charge and isight camera wont turn on-macbook, battery wont charge and isight camera wont turn on-macbook

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    Try resetting the PMU - Resetting MacBook and MacBook Pro System Management Controller (SMC). If you have no success then you'll need to take it in for service or replace the AC adaptor if it's gone bad.

  • Hello i have a unusual problem,anyway my iphone 4 wont turn on and when someone calls they hear ringing,but my phone doesent ring,so i open cimcas now ring off. Screen is just black,because it's turned off..Please help me to solve this problem..Thanks

    Hello i have a unusual problem,anyway my iphone 4 wont turn on and when  someone calls they hear ringing,but my phone doesent ring.So i poen simcase and now ring off. Screen is just  black,because it's turned off..Please help me to solve this  problem..Thanks

    As far as trying to power up your device, make sure it has a good charge and then hold the button on the top of the phone and the home button on the faceplate together until the apple appears on the screen.

  • My iphone wont turn on but when i plug it in to charge the apple logo comes on and turns back off after a few seconds i dont know what to do i need help

    my iphone wont turn on but when i plug it in to charge the apple logo comes on and turns back off after a few seconds i dont know what to do i need help

    Hello warhogs17,
    After reviewing your post, it sounds like the iPhone will not turn on past the Apple logo. I would recommend that you read this article, it may be able to help the issue.
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • My iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

    my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

    Hey jestinsinclairr,
    Thanks for using Apple Support Communities.
    After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Resolve iOS update and restore errors
    http://support.apple.com/kb/TS3694#10
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Have a nice day,
    Mario

  • My iphone 4s wont turn on,it wont even charge,when it does eventually start to charge the apple icon on the screen will appear for a few seconds then itll disappear, i have tried to do the soft/hard reset but nothing happens, can anyone help me please?

    My iphone 4s wont turn on,it wont even charge,when it does eventually start to charge the apple icon on the screen will appear for a few seconds then itll disappear, i have tried to do the soft/hard reset but nothing happens, can anyone help me please? do i have a dead iphone on my hands? isit worth me going into the apple store and seeing what they can do or isit pointless? please help!!!

    Try to backup and restore you device in itunes...restoring the device is like removing the iOS software off the device and re-add in a newer software, after you have restore you device, MAKE SURE YOU SET UP YOUR DEVICE LIKE A NEW DEVICE, DONT NOT RESTORE FROM BACKUP!!... give the device a chance to use the newer software and see if the issue still persisting, if the issue still on going then its would be a hardware issue.
    Call Apple Care and see if your device is still under warranty to get it replace

  • My iphone 4 wont turn on unless its on charge, but i need ios 6 update? whilst its on charge it says i have to connect to itunes but the phone turns off before i have plugged it in the computer

    NEED HELP UPDATING
    MY PHONE WONT TURN ON ONLY WHILE IT ON CHARGE
    BUT I NEED IOS 6 UPDATE

    Hello, chloea_2012. 
    Thank you for using Apple Support Communities. 
    Here are a couple articles that will help troubleshoot this issue. 
    iOS: Unable to update or restore
    http://support.apple.com/kb/HT1808
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    If you receive any error messages while updating your iOS device, this article provides some helpful troubleshooting steps. 
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    Regards,
    Jason H. 

  • My iphone 6 wont turn on after i updated it and it doesn't work to restore it in itunes. what should i do?

    my iphone 6 wont turn on after i updated it and it doesn't work to restore it in itunes. what should i do?

    Hello ole-gunnar,
    Thanks for using Apple Support Communities.
    If your iPhone is unresponsive after updating your iOS version, then I'd like you to please follow the troubleshooting below.
    If you see a black screen
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    You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device. If your device doesn't respond when you press buttons
    Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:
    Restart your device.
    If it still doesn't respond, or if it doesn't turn back on, reset your device.
    If your device gets stuck during startup
    When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
    Make sure that you have iTunes 12 or later on your computer.
    Put your device in recovery mode.
    When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
    Get more help
    If you still need help after trying the steps above, contact Apple Support. 
    If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
    Cheers,
    Alex H.

  • I updated my phone to ios 8.3 and now it wont turn on, i tried to restore it on itunes csuse i said thats my only option but everytime its about to finish it says an error occured, what do i do?

    iphone 6 wont turn on after i updated it to ios 3.8. tells me i have to connect to itunes so i did and it doesnt let me restore my phone, it always says an error occured, wha do i do?

    If it's in recovery mode, the data is already gone. Why did you never back up your important data?

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