My bb came without email setup application?

The title is self explanatory. I've searched a while for the download link but i'm out of luck today, anyways i'm not that good searching online :/. I'm hoping someone could give me a link? Thanks.
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OK...then try these three steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Reloading BlackBerry Email Setup Application

Hi,
I accidentally deleted the Blackberry Email Setup application in my BB Torch 9800. Accordingly, I cannot setup any email accounts on my BB.
Does anybody know how I can reinstall this application so that I can setup my email accounts on my BB?
Thank you,
adji99
Solved!
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I don't want to step on Boomer56's toes, but you've been without a response for six hours so I'll take a shot at it.
If you plug your phone into your PC and open Desktop Manager, you can reload your current OS from there. First, open Desktop Manager and do a data backup of your phone. Once that's complete, click Device at the top of DM and Update from the drop-down menu. You might be told that your phone is up to date. At the bottom of that box, it'll show Show Other Versions. Click that and make sure your current version is the one that's checked. Keep it checked and click Update. This will re-install your current OS, along with all the bells and whistles it came with.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Email Setup Application Does Not Work After Update

I seem to be having the same problem as others with the email setup application.
When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates"
It finds a new update from my already installed email setup app 6.0.0 to the new 6.11.0419.0755.
When I click "download" it says replace existing version? I click "yes"
The it says: "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by email setup application. If you proceed, "email setup application" may cease to function properly. proceed?
If I click "yes proceed" it crashes my blackberry and it will not reboot and I have to do a complete hard reboot, wipe the device and reload everything from my backup on blackberry desktop.
If I click "no" not to proceed, I cannot open the email setup application.
I have tried downgrading to version 5 of the OS, I have rebooted with a battery pull, crashed my blackberry twice and spent hours reloading all my applications and systems. I am at the end of my rope, and I don't know what else to do?!
If there was a way to turn off the automatic search for updates on my device under the setup and email settings, i think I would be able to set it up in the older version 6.0.0
HELP.

yep same problem here
i had this problem and got a replacement handset.
i have had to do an update and got the same issue yet again.
The funny thing is, is when i got my new handset i had to run the email setup application and it worked fine.
now its failed and i have to boot in safe mode and wipe etc.
Will someone sort this out???!! O2, Blackberry whoever. Shambles!

Email Setup application is not working on my device Blackberry Curve 9320

Dear Sir/Madam: I am unable to set up email using Email Setup application on my device. However I can setup my email accounts through the mobile service provider's web portal. Every time I try to setup emails from my device using "Emails Setup" option, I get the message "Your device encountered a problem with this application's server". Looking forward to your kind response Thanks Nini

Hi and Welcome to the Community!
Here is a KB that discusses that error:
Article ID: KB32866 Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Knowledge Base Updates
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Email setup Application is gone

I updated my BB Curve and now my email setup application is gone. i have selected "show all." so, right now i can't update or verify any of my email accounts. anyone have a solution? thanks
Solved!
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1. Options > Advanced > Host Routing Table > Menu > Register.
2. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot
if still nothing...
3. resend your service books from your carrier BIS site.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Email setup application v. 6.11.0419 freezes 9330

I went to update the email setup application on my new 9330 and throughout the update, it prompted me several times with the message: ? is also used by "Email Setup Application." If you proceed "Email setup application" may cease to function properly. Proceed? I don't know what the ? preceding the beginning of the statement means. After I clicked on this several times throughout the update it finally updated and prompted for a restart. I restarted and the phone filled up the status bar and froze. Even after I removed and replaced the battery several times. I got the phone to unfreeze finally but I won't update the email installer again until this problem is worked out. Anyone know what the deal is?

this worked for me
NOTE: The following workaround is intended for BlackBerry smartphones running BlackBerry 6 OS only. To determine the operating system version, select Options > Device > About Device Versions on the BlackBerry. Performing the following workaround on OS versions other than BlackBerry 6 may cause the Email Accounts/Set-up application to become unusable. If this happens, a reload of the BlackBerry device software may be required. Please see KB03621 for steps for reload the BlackBerry device software.
On BlackBerry smartphones running BlackBerry 6 only with a BlackBerry Internet Browsing enabled data plan:
Download and install a new BlackBerry Internet Service Email Accounts/Set-up Application by navigating to the following URL using the web browser on the BlackBerry device: http://<brand>.blackberry.com/rest/EmailClient/
Note: <brand> corresponds to the carrier BIS brand name. e.g. (Verizon = vzw, ATT = mycingular, Rogers = rogers) The BlackBerry smartphone user may need to contact their mobile carrier technical support to obtain the value to substitute for <brand> in the URL as it is different for each carrier.
Taken from
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB26055

Email Setup Application for my Curve 8330

I recently updated the desk top to the current verison. Under applications it shows email setup application required, but it will not let me set it up. Does anyone have any ideas on what I need to do?
Thanks

So what happens when you click on that icon?
Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Email Setup Application 6.11.0324.1701

Hi,
I'm here to report a huge bug. With the Email setup application update 6.11.0324.1701.
I've tried to install it and my BB won't boot. At first I got a 606 error then I had the progress bar stuck full.
I had to reinstall the OS and restore. If I refuse the update from the software I won't get access to the setup page.
This update is here http://vodafr.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis_client_fr.jad I've tried with 6.0.0.526 6.0.0.534 and 6.0.0.246 and the same issue with everyone. I've tried to load this one http://vodafr.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis_client_en.jad then the BB boot but when I try to go to the BIS setup nothing happens. So I guess this is a language problem or a corrupt update. Non english users DO NOT UPDATE!!
If anyone who has a solution or can contact RIM about this..

Same for me:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/RIM-killed-my-9700-with-Update-for...
Unfortunatelly no help from RIM :-(
cu & good luck!
Philipp

Email Setup Application Update

Having serious issues trying to get email to work. Email shows up in the end, but I can't compose.
When I try to open Messages icon and update the Email Setup Application the below happens
When I try to set up my email account, it prompts me to do an update (Email Setup Application Version 6.11.0419.0755).
I click ‘Yes’ and begin download.
It then asks me ‘Application “Email Setup Application” already exists. Replace version 6.0.0 with version 6.11.0419.0755?” - so I click ‘ Replace’.
It then begins the download.
However it stops, and then an error comes up reading ‘ “com.rim.bis.client” contains a different version of module “net_rim_bis_client,” which is also used by “Email Setup Application.” If you proceed, “Email Setup Application” may cease to function properly. Proceed?” - so I click Yes
It continues to download, and then prompts me with the above error “com.rim.bis.client” contains a different version...” again 3 times.
It then prompts be me reboot. So I do.
It then reboots, but takes about 7-10 mintues to do so (it sits on the startup screen with the progress bar sitting at ‘complete’).
When it finally reboots an error comes up that reads ‘Uncaught exception: java.lang.NullPointerException’ - so I click OK
Then another error comes up reading ‘Uncaught exception: ApplicationRegistry.waitFor(Oxbfca09409ffe99e5) timeout. So I click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 2 times - click ok both times.
Then error reading ‘Uncaught exception: java.lang.Error comes up. Click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 2 times - click ok both times.
Then error reading ‘Uncaught exception: java.lang.Error comes up again. Click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 8 times - click ok 8 times.
THen I get a white screen with all my applications and programs in a list, and a black bar at the top that says ‘BlackBerry Platform 6.6.0.200. If I click on them it just brings up an error. Example: If I click on Address Book the error reads “Error starting net_rim_bb_addressbook_app: Module ‘net_rim_bis_lib’ not found. Hit OK and it goes back to white screen.
The only way to get phone working again is to reinstall operating system.
When I do so and phone is rebooting, grey screen comes up with small message ‘error 507 reload software’
Hope someone can help.
PS Why is BlackBerry so crappy with it's support? Is there anyway I can contact BlackBerry to get help with this issue??? Like talk to a PERSON? Please help.

Have you found a solution yet?

Email setup application/BBmaps

I recently upgraded my wireless plan to allow access to BIS and email. In the past I deleted the email setup application and BBmaps to free up device memory. Now that I have the data package, I want to use my device to compose email, but withuot the setup application I can only compose and save to draft. I wiped my handheld with Jl_cmder and re-installed my OS, I still have no email setup application or BBmaps. I also attempted to install v4.2 OS so that I can do an OTA install of BBMaps and the email, but when I connect to DM, it says no device software available. What can I do next?

download the latest OS for your device, and install it to windows
use desktop manager to sinatll the OS to your device
when the software selection screen comes up, scroll down and put a check mark in email setup and bbmaps
if you dont have DTM installed and dont want to you can use this instead to load the OS to your device
http://na.blackberry.com/eng/update/

Email setup: application servor error

Hi all,
I have just made a general update by computer and know I am not able to set my email adress on my BB Curve 9300.
I have a Gmail account and when I choose to set an internet email account I have an error message : "your phone have met an error with the application servor".
Is someone able to help me ?
Sorry if I made mistake, I have not a very good English, I am French.
Thanks.
Fabrizioesmeo

Hi all,
I have just made a general update by computer and know I am not able to set my email adress on my BB Curve 9300.
I have a Gmail account and when I choose to set an internet email account I have an error message : "your phone have met an error with the application servor".
Is someone able to help me ?
Sorry if I made mistake, I have not a very good English, I am French.
Thanks.
Fabrizioesmeo

Email Setup Application version 6.11.0324.1701 ERROR

Hi,
I need some urgent help. I recently updated to OS6. Since the update, I have been trying to add an email account to my BB but whenever I try to open the setup app, it advises to update Email Setup Application 6.11.0324.1701. There is a major bug in this update.
When I click cancel, I cannot access the setup. When I click ok, the error "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by "Email Setup Application". If you proceed, "Email Setup Application" may cease to function properly. Proceed? When I click no, the entire download is cancelled and I cant access the setup. When I click yes, the unit doesnt boot and I have to reload the OS.
The update I refer to can be found at http://vodamy.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis_client_en.jad
I have tried all sorts of workarounds from turning my connections off to updating via the web; all with the same frustrating result. FOR ALL USERS, DO NOT UPDATE TO OS6 UNTIL ISSUE IS FIXED.
Does anyone have a solution for this issue or does anyone have a contact in RIM that can sort this issue out ASAP?
Solved!
Go to Solution.

also having the same problem. can't send e-mails, can't use bbm - what a brick!
this is seriously annoying when is this going to be fixed????

Problems with email setup - Can't access security check

Hi all, i've recently aquired a BB Curve 9300 and managed to setup everything but I still have an unsolved problem:
i set up a gmail email account from my provider mobile email setup page (http://mobileemail.vodafone.it) and asked to sync both contacts and calendars.
The email was correctly set up as i can read and send emails but syncronization doesn't work.
My provider's site says:
If you have not already done so, to start calendar and contact synchronization, complete the security activation on your BlackBerry® device:
1. On the Home screen, click the Setup icon and click Email Accounts or Email Settings.
2. After you open the application, the security activation starts. When security activation is complete, calendar and contact synchronization automatically begins.
If i try to do just that (open the menu, click on the set-up icon and then choose the "Email Accounts" icon) the device quickly shows a hourclass icon, hide it and then does nothing.
If i try to access "Email Account Management" from inside the mailbox options i get the following error message:
"unable to open email set-up application. contact your wireless service provider"
I tried contacting my wireless service provider both in-shop and on the phone and their theory is that the email setup application is too new and is not compatible with my version of the blackberry OS (which is 6.0 bundle 2949, the device says it's up to date).
I tried a battery pull but didn't help.
Any suggestion would be really appreciated.
Thanks,
Marcello

Gotcha.
Are you able to access the email account from https://bis.eu.blackberry.com/html?brand=vodauk
If so, delete the email account from there then try adding it using the integrate link on the phone.
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Problems with email setup on Pearl!

Hey all,
So I recently created a Blackberry email address and I am trying to put it onto my device, but when I go throught the email setup application it wont let me login to the account to add it (even I triple checked the password and login) and when i try to create a new account it says one already exists! Anyone have any tips on how I can add my new email onto my device?

You mean you're not being able to access BIS account integration. Did you purchase an used (second hand) BlackBerry device? If so then contact the original owner ask for the user name and password which you need to use to integrate email IDs. Another option is contacting your carrier and ask them to make the device free from the BIS provisioning site. They might ask you some sort of indentification.
tanzim
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Email setup is missing blackberry curve 9300

There is no email setup option

Hi and Welcome to the Community!
Here is a KB that discusses that error:Article ID: KB10773 The Email Setup application is missing from the BlackBerry smartphoneHopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!

My bb came without email setup application?

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