My BB curve 9220 keeps rebooting

Dear All,
I have purchase BB Curve 9220. Since purchase i have faced problem regarding automatic rebooting of Phone.
Pls any one help me to solve this problem.

viren_rocky1981 wrote:
Dear All,
I have purchase BB Curve 9220. Since purchase i have faced problem regarding automatic rebooting of Phone.
Pls any one help me to solve this problem.
Hello viren
Welcome to BlackBerry Support Forums
Have you recently installed any application before this Problem started ? Try to remember carefully !
If you have then try to delete any application which you think might be responsible for this issue , from Options > Device > Application Management > locate and delete any newly installed 3rd party application , it might help in resolving your issue, Or try to boot your device on Safe Mode and please check if your device randomly reboots :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
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Similar Messages

Curve 8320 keeps rebooting

i need help my phone keeps rebooting on its own
Solved!
Go to Solution.

Read this thread about JVM error
"JVM 102" error is generated on the BlackBerry smartphone
If error message persists, you may try this steps using JL_Cmder.
1) Download JL_Cmder, unzip & install to the computer.
2) Now, go ahead and sync all of your info or back it up. If you DO NOT, you will lose it ALL, obviously because we are wiping the device.
3) If you do not have the latest version of the Desktop Manager, download it from HERE
Also, make sure, that you have the OS you are wanting to install to the device, installed to your computer as well.
4) Make sure the Vendor XML file is deleted if you are going to install a OS that is not from your carrier. The vendor XML file can be located by going toC:\ProgramFiles\CommonFiles\ResearchInMotion\Apploader
5) Make sure the DM is closed and plug in BB to computer via USB
6) Go to the JL_Cmder on your computer and double click it to start. Now, this may take a few tries to connect, so keep trying until it does.
7) On the first screen, Press any key to continue.
8) Now, if your device uses a password, enter it now. If not, press "N"
9) Press 4 to initiate the WIPE
10) Press "Y" to continue
11) Now type "blackberry" to continu
12) Now you will see a white screen with a '507' Error Don't worry, this is what you want! You are now ready to install the OS.
13) Open the DM
14) Select Apploader and step your way to the finish. After the OS is installed, it will take anywhere from 15 to 30 minutes to reboot the device. DO NOT UNPLUG THE DEVICE UNTIL THE APPLOADER SCREEN SAYS "THE LOADING OPERATION WAS SUCCESSFUL!!
15) Almost done. Now, with the DM still open go to the Main page and Select "Backup & Restore" and restore from the backup that was made before wiping.
That's it! You have now wiped your device with JL_Cmder
Make sure you follow the instructions, and you shouldn't have a problem. I hope this helps.
Good luck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Blackberry Curve 8530 keeps rebooting

Hello, I have had my curve 8530 for about 18 months now, and a week ago it started rebooting suddenly, usually when I'm checking email or talking to someone. It repeatedly reboots unless I plug it into the charger. Only then will it stay on after it reboots. I've tried remeoving the battery and putting it back in, but it doesn't help. Also, my blackberry app store icon has disappeared. I tried downloading it again and still can't find it. Is there any way these problems can be fixed?

Hello BNGBNG,
Welcome to the forums and sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo
Hope this helps.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Re: my phone keeps rebooting, I need help!!!!

My curve 9320 keeps rebooting, I don't know what exactly has made it do that, everytime it loads, it reboots again, I have taken the memory I am very worried because I don't know what to do, please help thank you

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Curve 9220 BlackBerry App World registration error MTP USB Driver is not installed

Hi,
Recently I have purchased Curve 9220, trying connect to BlackBerry App World setup in the first instance I get
1. Get the BlackBerry App World Browser Plug-in (I get tick mark) then when I get
2. Connect your smartphone I get the drop down of my pin no I select my PIN no here I get a error message (An error has occurred communicating with the BlackBerry App World Web plugin. Please restart your device and try again. If you have content protection enabled on your device, please disable and try again.)
I have tried rebooting my device no of times it does not work.
I have removed all USB driveres thats was there in PC rebooted the system it is still not working.
I have even tried in another PC having win7 it gives error message MTP USB Driver is not installed.
For information Content protection is not eabled the encription is not ON in my hand set
Another problem whenever I connect my deice to USB every time it takes up the driver asks me to reboot the sytem (I have even tried the same 4-5 times) still not wokring.
The hand set is communicating with the BlackBerry desk top software (I have downloaded the latest one and using the same).
I need to install few apps which was there in my earlier BB so please help.
Best regards,
Shaibal Ghosh

Hello shaibalghosh,
Welcome to the Community,
As you having difficulty in connecting to apps. world , On your Homescreen Go to Options > Security > and check
encryption is disable For your device and Media card and also Check Firewall it may prevent connecting Apps
World.
Please have a look at this article of KB Apps world web plug-in error appear when attempting to install applications from a computer
Try installing OTA .
Good Luck
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Technical issue with my Blckberry Curve 9220

I have bought this new blackberry curve 9220 3 mths back & now the handset has issues with restarting & going dead again & again. Whenever i insert my sim card in the handset it keeps on restarting & goes dead. Need urgent solution for this. Regards Viraj R 9820676377 Mumbai India
Viraj R

Hi VirajR
Welcome to BlackBerry Support Community Forums
If you have any media card on your device then remove it and see if that helps.Otherwise Perform a Clean Reload of your device Software to rule out any software issue :
KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.
But always Backup First. Please Try it and let us know .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

While charging my new 9320 it keeps rebooting every few minutes

I upgraded to a BB Curve 9320. Today it is charging for the first time, but while charging it keeps rebooting, not continually but every few minutes. I already connected it to my computer which has Windows 7, to the Blackberry software and synced it with Contacts etc, but it is still rebooting. Anyone know what's wrong?

Hi and Welcome to the Community!
So, it only does this while charging, and only while charging on the wall charger? What about just charging to the PC? Or to a car charger? What about different wall/car chargers than those you already have?
In any event it is possible that your battery may be defective...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 9220

I've had my bb curve 9220 for almost 6 months now. I don't know why my memory cards keep getting corrupted. And I can't format da card. N da phn is also slow, keeps freezing. Wen I lock da phn at times, da backlight won't go off. I don't know what to do, I am now desperate. Please help. Is it a virus? Someone suggested I might have gotten the virus through whatsapp. Thanx in advance

Switch ON your phone without your SD card and see what happens.
Thanks.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Blackerry curve 9220, not perfoming

Dear all,
Please help to to come out of this problem in blackberry Curve 9220.
1.After rebooting of phone i get a message Uncaught execption : index 6>=6
2. After i press ok thru' track pad, i again get a message : uncaught exception java.lang.Nullpointer Exception.
3. After i press ok phone shows general display, but cannot access to my email account & tyext messages.
4. I may be able to access contacts or may not. It will hang on that point.
5.Hanging of set is a common phenomenon.
6.i tried to connectct to BB Desktop software, it was not able to connect.
7.when connectcted, software is asking for update leading to back up.
8. software stops workins as back up was not possible.
Please help me.
Secondly, How to take back up of contacts to media card or other ( such as PC) as to retrive again on latter date.
Can Back up of contacs be taken as excel sheet.
looking forward for a solution for all this
Thanks & regards
Manish

Hi and Welcome to the Community!
Given the condition your BB seems to be in, you may or may not be able to take a backup at all...sometimes things are in just too bad of shape. But, Safe Mode might help you do so:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see if you can take a backup (instructions for which you can find via the link in my auto-sig below on this post).
Then I suggest you do a clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9220 Restarting again and again

Hi I have a blkberry curve 9220 model and its been 10 months i have been using it...but since last 1 month my phone has started getting rebooted it self.
It suddenly blacks out wd the red light flashing and then it goes off...and i have to take out the battery and restart it.
at times it gets restarted and again goes off instantly..with crossing the limit that the phone gets restarted 10 times in an hr!!!!!
Plzzzzzz help...its really irritating..!!
Can anyone suggest a probable cause or solution to this!!!

Hello duafalak
Welcome to BlackBerry Support Forums
The problem might be because of any Installed third party application or the media card can you try removing the media card to see if that helps !
If that fails I would suggest you to Reload the OS to rule out any Software issue , But after reload leave all third party application for a few days to see if they are the culprit ,Use a selective restore i;e only Contacts and calender entries don't install any apps from your backup.If problem don't appear install only BlackBerry Native apps. So first do a backup using Desktop Software then Reload your device Software , for help refer to this Knowledge base :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
Please try it and let us know of your progress.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Phone keeps rebooting for no reason

I just replaced the battery in my Curve 8530 and it keeps rebooting for no reason at all. Any suggestions/resolutions?

Hey daVadar,
Have you tried removing and inserting the battery ? i would suggest trying to back up and complete a clean reload of the device software and test before restoring your backup: http://btsc.webapps.blackberry.com/btsc/KB11320
Cheers.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem with new curve 9220

hii,
i have recently bought a new curve 9220 but finding a real serious problem that is it gets hang every time i try to pick the incoming call.
even it gets hang when there is a missed call.
anyone plz assist me solve this problem.
<Personal Content Removed>

Even I got the 9220 2 days back, it goes to a full hang after a few hours when kept idle. We cannot help but keep doing a battery pull every 2 hours. This seems like a MAJOR software bug which RIM needs to fix!

Keep rebooting

i just bought BB Curve 9360 for 6 months and it keep rebooting itself? how to fix it? thanks

Hi and Welcome to the Community!
Please try the tricks documented in these articles:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Whatsapp for BlackBerry curve 9220

hi i have a blackberry curve 9220 ... my watsapp work wen it want .... my watsapp isn't working properly... Internet is working except watsapp ,,,,but wen I reboot problem solves but is it good for a phone to rebooot it daily?
I have to remove the battery in order to hopefully recieve a message on Watsapp, What is going on as this is getting quite annoying.
plzzz plzzzz plzzz help me aas soon as possible..

My Whastapp is not working in blackberry curve 9220 ....am not able to send or receive msgs . earlier i was able to do. Am using blackberry enterprise plan of Rs 799, If i reboot my cell i.e remove my battery then am able to get the messages on whatsapp.My internet is working properly am able to access facebook & google. Also Wechat is working properly. But whats app i installed it again on my cell again same problem,Am accessing whatspp on Mobile network.
Kindly let us know the solution for the same. Thanks.

Blackberry Keeps Rebooting a little then stops red light flashs then reboots again.

Hi.
My blackberry Curve ran out of charge whilst I was a college I went home and charged it. it was fine, Went to the gym and it ran out of battery again. (That day it ran out of charge really quickly) Anyways I get home to charge it and it wouldnt charge, so I took the battery out and now everytime i put the battery in it it Reboots itself the bar moves up like 1cm then the screen goes black and the red light comes on, the red light goes off then its reboots itself back to 1cm and repeats this, Ive tryed to use a different battery but the same happens and I cant connect it to my computer as it just turns off and Ive not even had the phone for a year.

Please help!!!!! my sons blackberry keeps rebooting itself then as it is nearly done it starts again, please can someone help maybe it needs a software upgrade how can one do this when the ph not even coming on

My BB curve 9220 keeps rebooting

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