My BB speeds are getting slower by the day

I have been with BT Broadband for approx a year and on the whole the service has been good. But just this last few weeks I have begun to experience slower speeds than usual.
I have used the BT Speed Checker a few times, and each time I get a worse result. Today's results were the worst yet. Here they are:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
918 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 918 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Yesterday I was told my Max Achievable Speed was 2000kbps, so twice what I am being told now??? I am on an 8Mbps connection and I don't live that far from my local exchange. These speeds seem to be a bit slow to me.
Can anyone offer me some advice? I really don't want to use the BT helpline. I have used them before and find them pretty useless to be blunt.
Here are my ADSL settings from my hub. I don't really understand what it says so if someone could look at it for me I would appreciate it.
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 1:23:32
Downstream
4,928 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.4 dB / 22.0 dB
Line attenuation (Down/Up)
22.0 dB / 12.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Thanks for your help

Thanks for the quick reply. here is the info you asked for.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:28:05
Downstream
4,928 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.5 dB / 22.0 dB
Line attenuation (Down/Up)
22.0 dB / 12.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
351 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
I have tried 17070 option 2. It is quiet. However I noticed a lot of noise coming from my phone prior to dialing. Not sure if this has anything to do with my problem or not. I have two phones in the house and the other one does not make any noise.
My broadband is connected to the second socket in the house (not sure what master and test sockets mean).
I have had a few disconnections recently, but my hub seems to be updating as it is flashing yellow when this happens, which I guess is normal.

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