My bbm contacts won't be restored. why is that?

Every time I restore my bbm contact list I get this msg and the restore doesn't work.
Feed back pls.
------=_Part_2_889460766.1373891020061
Content-Type: text/plain
Content-Transfer-Encoding: 7bit
Hello,
Thank you for using BlackBerry Messenger. To help prevent unauthorised use of this email address, we need to confirm its ownership. Please ensure that your BlackBerry is turned on to complete the registration. This email will be automatically processed by BlackBerry Messenger. Please do not delete this email until registration occurs.
If this email is in your Junk mail folder, mark it as "Not Junk". On your BlackBerry Messenger profile screen, click the email address you are trying to register and use the menu key to send the registration again.
Thank you,
BlackBerry Messenger
---e---44#xRWlMc4WjA73xIue71/3iLcWXkMb+7AsQnrrzccrRPc=
------=_Part_2_889460766.1373891020061--

Hey jamilabdr,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Is that email message arriving on the BlackBerry Bold 9780 smartphone?
Also are you able to add contacts via PIN number?
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Help Restoring my BBM Contacts

Hello can you assist me PLEASE? I had a blackberry Bold 9700 and it was stolen, however I had 2 emails synced with my BBM contacts (my yahoo and gmail). I just received another BB(Curve 8520) and am trying to restore my BBM Contacts list however it is telling me that none of my emails are synced with it. How can I get back my BBM Contacts?

but how can I get it back? Because my new phone is telling me that none of my emails are synced with my BBM...

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Hello ErwinEdward and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your BBM Contacts restoring to your device.
Have you ever been able to use your BBM on your Z10 or are you transferring your contacts from another BlackBerry device?
Are you using WiFi or your data to do the BBM restore? Is there any error that displays or does it simply stick on restoring?
Thanks!
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Can't restore my BBM contact list

Hi,
my previous phone (8520) was stolen so I got a BB 9320
With my 8520 i had my e-mail account associated for the contact list restore (an year ago I lost my 8520 and that method worked for me).
Now when I configure my BBM (7.0.1.23) it says something like the connection with my BBID was successful but my contact list doesn't appear.
Also tried installing BBM 6, but when it tries to confirm my e-mail address (by sending an e-mail to my account), it never arrives. So it can't continue with the restore.
Please I need help! I work with BBM contacts!
Thanks!

Hi there ,
Then first try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After than try once again to restore BBM contacts using the email account .
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can't Restore BBM Contacts Using E-Mail

Hello,
I hope someone is able to help me with this.
What I'm basically trying to do is do a restore of my BBM contacts through an email address since my last device bricked, but everytime i try to do that it tells me that my gmail is not a registered email.
This is weird because I have used the email account to do a restore in the past and have backed up on it several times.
Anyone able to shed any light on this ?

rohanahuja wrote:
Bold 9900
OS 7.1 bundle 1646 and
BBM version 6.2
Upgrade taht device to BBM7, using your BBID.
using your BB browser, go to www.blackberry.com/bbm
Then, when logging in to your new device with the same BBID, your contacts and chat groups will be synced.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Restore BBM Contact

Hi,
I get confused to restore my bbm contact on my new device. Previously I have BB Pearl 9105 but I sold it. and now I use 8230f, I got confused how to restore my bbm contact from 9105 to 8230? Please help me, I dunno what to do..
I try using BB Desktop but nothing happen, just phone contact has restored.
Thanks for advice..
(O ya, I have BB ID from older device "9105" but how to make BBM Contact sync on my 8230f? )

Hello udho26
Welcome to BlackBerry Support Forums
Which version of BlackBerry Messenger currently you have on your device ? Have you tried a switch device wizard or restored from your backup files. Please go through those Knowledge Base to see if that helps :
KB21251 BlackBerry Messenger contact list recovery
KB20554 How to back up and restore the BlackBerry Messenger contact list
My contacts and groups are missing
Try it and let us know.
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BBM contacts restore after an OS upgrade from 7.0 to 7.1

Torch 9810, OS 7.1, SD card support with 14G free space
After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
These are my questions:
Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
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Does Blackberry protect saves BBM contact details?
Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
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NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

Torch 9810, OS 7.1, SD card support with 14G free space
After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
These are my questions:
Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
On the custom restore option on the BB Desktop software, what is tab to select for BBM contact restore after an upgrade/update?
Does Blackberry protect saves BBM contact details?
Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
I do not have problem with Phonebook restore at all. That comes easy with my computer back-up but BBM contacts restore is a pain in the neck! Please help.
NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

Restoring BBM Contact Remotely Failed

Hi, I'm blackberry 9300 user, I'm from Inonesian, I've never upgraded before the Operating System of my curve 9300, and the operating system was nuked (stuck while booting) after updating my blackberry application world and bbm version 7. Then I reinstall the operating system 5 to 6 version. After that, I'm forgot that my BBM contact and Phonebook it must be deleted after re-install the OS. than I want to restored all. For bbm contacts, previously I've ever backed up remotely through email, but when I progress restoring, email notifications are received, but did not want to recovery. then what's the solution? because the verification email is not detected by my handheld. I try to send verification email again and again. but it's still not detected by my handheld.
Please Help
*I'm sorry for the grammer of what I wrote, my english so bad*
Thnk u

Hey dennis_septiandi,
Welcome to the BlackBerry® Support Community Forums.
To clarify were you using BBM 7 previously? If yes, then the BBM contacts are backed up using your BlackBerry ID, to restore your BBM contacts install BBM 7 and the contacts would restored using the BlackBerry ID.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

MISSING BBM CONTACT CATEGORIES AFTER RESTORING

Hello all... I recently backed up and wiped my 9700 and upgraded toOS 5.0.0.442 on my device.... I then downloaded BBM 5.0.0.57 using BB App world into my device and then restored the backup file using DM....
My problem is that I lost several BBM Contact Categories... I had previously had 7 categories and I'm now left with only 3 categories....!! This has happened before when I wiped and restored phone from a DM backup... but usually when I used the advanced DM restore feature to restore only the phonebook and BBM contacts... it usually works... but this time.... my contact categories are permanently gone...! Anybody know a fix to this problem...?
Please help... thanks in advance...

I have the same problem with my 9700, how you resolve this?

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You can try iPhone Data Recovery. You are provided three ways to restore contacts on iPhone, which are recovering them directly on iPhone, from an iPhone backup,and from iCloud backup files.What you have to do is very simple.
Step 1.Install iPhone Data Recovery and connect your iPhone to your computer.
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Step 3. Click "Scan" your iPhone
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I believe you can retrieve your lost contacts.

Re: BBM Contacts back up restoration

Hi,
Thanks for the post & information shared..!!
If possible, please recreate account in Torch and download your BBM contacts, once its download take backup locally in a memory card then you can trasfer it in another device.
Hope this may help you..!!
>If any post helps you please click the like below the post(s) that helped you.
>Please resolve your thread by marking the post "Solution? which solved it for you

Hi,
Thanks for the post & information shared..!!
If possible, please recreate account in Torch and download your BBM contacts, once its download take backup locally in a memory card then you can trasfer it in another device.
Hope this may help you..!!

My bbm contacts won't be restored. why is that?

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