MY BBM IS NoT WORKIMG

Hello, my BBM is nt working. I upgraded to 7. 0.126 and since then my BBM has refused to open. it keeps saying I shuld check my time and check the profile screen and check the blackberry registration status. There is no delete option whenever I highlight bbm. I tried deleting it through options(application management), then I redownloaded it but its still saying the same thing. Can any body pls help me out. I use 9800 model

Hello toye and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your BBM.
Are you connected to WiFi or are you using the Mobile Network?
Under Options>Display>Date & Time, is your Time Zone accurate? Are you using Automatic or Manual time?
Go to Options>Device>Advanced System Settings>Host Routing Table. Do you have any entries listed? If so, hit Menu and select Register Now. Do you receive the message?
If you have no entire in the Host Routing Table or you do not receive the registration message you need to contact your mobile network carrier to ensure your BlackBerry data plan is enabled properly.
Thanks!
-HMthePirate
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HELP - BBM does not work on Playbook (Bridged)

Hi Folks,
Looked into other threads but all problems seem to be related to older versions.
I am new to the whole Blackberry Lifestyle.
Currently own, Playbook (wireless) and Torch 9860 for about two weeks - enjoying them independently.
ANY HELP would be appreciated.
Just tried the Bridge function but the BBM does not work.
It is funny cause my Playbook does get a notification for any BBM I receive, the remote works, the contacts can be seen on playbook but when I click on BBM notification it I get a message "Your Version of Blackberry Messenger is not compatible with Blackberry Bridge. Download the latest version of BBM to use it on your playbook.
I did what I normally do - googled it. Found out the specs and I do have all updated apps.
On my 9860 I have
7.1.0 System
Bridge 2.0.0.35
BBM 6.1.0.55
This is not linked to BES or anything - purely personal.
I have already restarted my phone and playbook with no luck.
I am new, so not sure of the difference between stuff like hard set, shutdown etc etc or other technical terms - so would appreciate if you assume that I am a complete dummy.

Hi playbookfun and welcome to the BlackBerry Support Community Forums!
Have you tried updating to the latest version of BBM™? If not, I would recommend trying that by going to www.blackbery.com/bbm from your BlackBerry® Browser.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BBM is not associating with my BB id

what will i do my BBM is not associating with my blackberry id?!

danzapata08 wrote:
If i have BIS i can setup my bbm because still not done in the setup
Hi danzapata08
To access BBM over your Mobile network or over wifi you need BIS on your account , So call your carrier to activate that if you want to use those services
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

After updating it to ios 7.0.3 my BBM is not supporting images, after updating it to ios 7.0.3 my BBM is not supporting images

after updating my iphone5 to ios7.0.3 my BBM is not supporting images

I guess it is.
Do you have a question, or are you just sharing your experience with us?

New Blackberry user - my BBM is not working! Please help

Hello,
I've purchased my new blackberry yesterday morning. Then at afternoon I plugged it into the charger and started using.
I sent my new bb pin to my friends and they said they sent me their contact requests to my bbpin but I'm not receiving anything.
I also can't send any pin message. It says "service is blocked" in red.
Please does anyone know why this problem is happening?
Thanks!!

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Wi-Fi is on Internet works perfectly fine but BBM is not working, Help Please

Hello i'm abroad right now and eyesterday the phone was working fine and all of the sudden bbm wasn't working but everything else is fine and i have almost full bars but my connections look like this
Mobile Network       x
Wifi (TIPIA)               -
Bluetooth                 x
The day before beside the Wifi i had a check mark and bbm worked fine but not today.
does anyone know why?
please help

nothign my bbm just wont work i doesn't have a chekc mark beside the wifi connection page...
it is still showing like this:
Mobile Network       x
Wifi (TIPIA)               -
Bluetooth                 x
(internet still workin fine)
yesterday it was like this
Mobile Network       x
Wifi (TIPIA)               check (yes)
Bluetooth                 x
(both BBM and internet worked perfectly)
is there a setting i have to change or that i may have changed

BBM is not working on my new q10

Hello,
i just bought new Q10 yesterday and since then i couldnt log into BBM, today i wiped data and factory reset the device and still i have the same error. it says
Temporary Server Error. A temporary server error has occurred. Please try again
Ealier i used bold 9900 and i logged in to my blackberry ID at the begining and now this is not working

i have same problem but how to solve this is there any one who guide us ....

My BBM is not working well

Hi, please I need A̶̲̥̅ help anytime I send A̶̲̥̅ friend request from M̶̲̥̅γ̲̣̣̥ BBM the people I sent it too will not see it but the contact will be on M̶̲̥̅γ̲̣̣̥ pending list but they send to me I can accept and chat with them what can I do to resolve this prolem I use blackberry 8830
Solved!
Go to Solution.

Can you test sending one of these contacts a PIN message?
Open your Messages folder > Compose PIN. You will see a D beside the message once it is delivered ot the device. Ask the user to reply to you. Do you receive the reply?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My bbm is not working over wifi connection.

Hey, I just bought blackberry z10 in kuwait and my carrier is Viva , and i tried to connect the bbm over wifi it's not work for viva router ONLY !!! I dont know where is the problem !! but when I try to connect on other wifi it's work and looking fine
By the way, when I connect my z10 on viva router the internet and the browser it's connect BUT only BBM !!!
i really become confused !! HELP ME
PLEASE IF ANY ONE KNOW HOW TO SOLVE IT INFORME ME !!!!
THANKS

First of all thanks to replay my massege
second. I'm the one who work in viva's carrier IT and the router is looking fine !! nothing wrong with it
on my ipohne i have viva line and when i turn on the hotspot and connect my z10 with my iphone's hotspot it's work !!!!!!!!!!!! only with the router !!
is there any spicial thing to do with the setting on the router
BY THE WAY , my router is mobile wifi !! form Huawei
PLEASE PLEASE HELP !!!
SORRY if there any spelling mistakes because English is my second languages

Z10 and BBM just not working!!!

I have just recieved a Z10 that I am trialling for my company (currently we have 200 iPhones 4's) and first impression is that its awesome! BUT I cannot use BBM whats so ever!
I put my old BB ID in from when we had BB Storm 2 years ago but all I get is 'Restoring your BBM information' now I know that as a company we all had Storm 2's 3 years ago and moved to iPhone 4's when they were released.
My issue is that it sems if you had an old version of BBM that this issue will happen, so if you take 200 existing BB users who want to use BBM again for communicating with colleagues I can see the iPhone 5 being the preferred handset if no one can use BBM!
Please can someone tell me how the hell you resolve this, I have security wiped the handset 8 times today with no success!!!!
If this is going to be an issue that until a fix is available I think BB will have a lot of people reviewing the phone who will decide its not for them.
Please help I love this phone and I have to admit the iPhone 5 I would rather leave!
Thanks in advance
Dan Orchard

Interesting...I'm not sure how your iPhone plays into this, since you used the BB ID from the Storm2...but if O2 says that the account attached to the Z10 definitely has no BIS, then that's not the issue.
Does BBM work via WiFi? Did O2 look at anything else? After all, BBM remains part of the service plan for which you pay O2, so they should provide support, including escalation up to BlackBerry if necessary.
Also, there have actually been widely various reports here as the carriers proceed with the necessary reconfigurations of their networks to accommodate both BB10 and prior devices. Some reported their carrier (I can't recall which) telling them that they must keep BIS in place until that network reconfiguration is complete. Others report their carrier saying that having BIS in place impedes things. And still others report services stopping, starting, stopping again and then starting again -- all for both BB10 and prior devices. Further still, folks report different answers from their carrier when they call back...it's a little crazy with the carriers, I fear.
So, I think perhaps you need to pursue deeper with O2...as BBM should definitely work. And as that's part of your services from O2, they must take the responsibility for resolution.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Ringtones and BBM alerts not working

Hi, I have created several custom ringtones and phone alerts on both mine and my husbands new BB 9320's . These were working just fine for the first few weeks but now the custom BBM alerts will not work on my phone but the custom ringtones do work. Instead of the custom alert I've selected the alert sound for the normal profile is the one that sounds. However the custom alerts DO work for text messages ! Just not BBM !
My husbands phone has the exact opposite problem, BBM alerts work, ringtones don't !
The problem seems to have happened after I had installed some various Apps . So I uninstalled all those apps and I've done both a soft reboot and battery pull on each phone trying to fix this. I also deleted those contacts and their custom alert set-ups and re-added everything from scratch, rebooted again, still nothing. It's been like this for a few weeks now, I just can't figure it out . Please help !

Hi and welcome to the forums!
The media cache might be corrupted, here's a fix.
Thanks,
Bifocals
KB26203 BlackBerry smartphone ringtones will not play
Click Accept as Solution for posts that have solved your issue(s)!
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Z10 BBM Group not functioning

I'm hoping that this gets fixed when 10.1 comes out, but in the meantime...
There are two other family members with blackberries, so we figured we'd set up a family bbm group to communicate easier. Except, I can't join the group we made. We've tried both getting my phone to join an existing group (which I never seem to recieve the invite for) and creating a new group (where the phone tells me I've reached my maximum amount of bbm groups...but I have no groups, at all)
BBM seems to be buggy in general for me, ranging from being extremely slow when being accessed directly from the app (not from the hub), and alerting to an update when there is nothing listed in the 'update' tab. It has also stretched the screen in the hub when I tried switching to landscape (though it fixed itself within a couple seconds).
Can anyone give me a suggestion on what to do? Please let me know if I'm missing crucial information.
Solved!
Go to Solution.

I am sure 10.1 upgrade can fix it. While waiting for it, I have solved my issue by joining the BBM Channel Beta Program! That upgrades my BBM client and it works smoothly since then.

One specific bbm contact not recieving messages

I have this one contact that I'm not getting any messages from, yet they can read mine. I've deleted the contact, restarted my phone and closed all existing chats. This has happened once before, and fixed itself after 24 hours.
Can anyone help? I have a Blackberry Curve 3G 9300

update2: I tried an AT&T sim card in my phone and bbm worked fine with her phone. pin messages. everything. then i put my sim back in and it went back to not working with her phone.
so I thought the problem might be with my sim card, so I got a new one from vodafone. still the same issue.
might try having her switch sims with someone to see if I can isolate the problem more
sooo frustrating

BBM Z10 not opening after app updates....Urgent solution needed please!!!.

I did some applications updates yesterday and since then the BBM application on my Z10 refuse to open. Applications updated were afrinolly(v1.4.3.2), Adobe reader(10.1.0.4), box(1.2.0.79), and blackberry maps(10.0.0.639).Have tried the hard reset but it still refuse to open. Please what's wrong and what can I do. Thanks.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM icon not on phone

Hi. I was using my messenger and my phone hung. i removed the battery and restarted my phone. on restarting, the bbm icon was missing and i'm unable to find it anywhere on the phone. i tried downloading it again but the option is not avialable as it is showing as installed. how do i solve this???

Pls reinstall BBM through Application World

MY BBM IS NoT WORKIMG

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