MY BBM IS NOT WORKING

hiiii i got a blackberry 9320 and everytime i go on bbm it says 'welcome to bbm' but doesnt come on

Hello shabene123
Welcome to BlackBerry Support Forums
Sorry for the late response !
Regarding your issue , do you have BlackBerry data plan / BIS in your account from your carrier 3 , you must have it to use BBM and many other BlackBerry application over your Mobile network .
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Similar Messages

HELP - BBM does not work on Playbook (Bridged)

Hi Folks,
Looked into other threads but all problems seem to be related to older versions.
I am new to the whole Blackberry Lifestyle.
Currently own, Playbook (wireless) and Torch 9860 for about two weeks - enjoying them independently.
ANY HELP would be appreciated.
Just tried the Bridge function but the BBM does not work.
It is funny cause my Playbook does get a notification for any BBM I receive, the remote works, the contacts can be seen on playbook but when I click on BBM notification it I get a message "Your Version of Blackberry Messenger is not compatible with Blackberry Bridge. Download the latest version of BBM to use it on your playbook.
I did what I normally do - googled it. Found out the specs and I do have all updated apps.
On my 9860 I have
7.1.0 System
Bridge 2.0.0.35
BBM 6.1.0.55
This is not linked to BES or anything - purely personal.
I have already restarted my phone and playbook with no luck.
I am new, so not sure of the difference between stuff like hard set, shutdown etc etc or other technical terms - so would appreciate if you assume that I am a complete dummy.

Hi playbookfun and welcome to the BlackBerry Support Community Forums!
Have you tried updating to the latest version of BBM™? If not, I would recommend trying that by going to www.blackbery.com/bbm from your BlackBerry® Browser.
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Wi-Fi is on Internet works perfectly fine but BBM is not working, Help Please

Hello i'm abroad right now and eyesterday the phone was working fine and all of the sudden bbm wasn't working but everything else is fine and i have almost full bars but my connections look like this
Mobile Network       x
Wifi (TIPIA)               -
Bluetooth                 x
The day before beside the Wifi i had a check mark and bbm worked fine but not today.
does anyone know why?
please help

nothign my bbm just wont work i doesn't have a chekc mark beside the wifi connection page...
it is still showing like this:
Mobile Network       x
Wifi (TIPIA)               -
Bluetooth                 x
(internet still workin fine)
yesterday it was like this
Mobile Network       x
Wifi (TIPIA)               check (yes)
Bluetooth                 x
(both BBM and internet worked perfectly)
is there a setting i have to change or that i may have changed

My bbm is not working over wifi connection.

Hey, I just bought blackberry z10 in kuwait and my carrier is Viva , and i tried to connect the bbm over wifi it's not work for viva router ONLY !!! I dont know where is the problem !! but when I try to connect on other wifi it's work and looking fine
By the way, when I connect my z10 on viva router the internet and the browser it's connect BUT only BBM !!!
i really become confused !! HELP ME
PLEASE IF ANY ONE KNOW HOW TO SOLVE IT INFORME ME !!!!
THANKS

First of all thanks to replay my massege
second. I'm the one who work in viva's carrier IT and the router is looking fine !! nothing wrong with it
on my ipohne i have viva line and when i turn on the hotspot and connect my z10 with my iphone's hotspot it's work !!!!!!!!!!!! only with the router !!
is there any spicial thing to do with the setting on the router
BY THE WAY , my router is mobile wifi !! form Huawei
PLEASE PLEASE HELP !!!
SORRY if there any spelling mistakes because English is my second languages

Z10 and BBM just not working!!!

I have just recieved a Z10 that I am trialling for my company (currently we have 200 iPhones 4's) and first impression is that its awesome! BUT I cannot use BBM whats so ever!
I put my old BB ID in from when we had BB Storm 2 years ago but all I get is 'Restoring your BBM information' now I know that as a company we all had Storm 2's 3 years ago and moved to iPhone 4's when they were released.
My issue is that it sems if you had an old version of BBM that this issue will happen, so if you take 200 existing BB users who want to use BBM again for communicating with colleagues I can see the iPhone 5 being the preferred handset if no one can use BBM!
Please can someone tell me how the hell you resolve this, I have security wiped the handset 8 times today with no success!!!!
If this is going to be an issue that until a fix is available I think BB will have a lot of people reviewing the phone who will decide its not for them.
Please help I love this phone and I have to admit the iPhone 5 I would rather leave!
Thanks in advance
Dan Orchard

Interesting...I'm not sure how your iPhone plays into this, since you used the BB ID from the Storm2...but if O2 says that the account attached to the Z10 definitely has no BIS, then that's not the issue.
Does BBM work via WiFi? Did O2 look at anything else? After all, BBM remains part of the service plan for which you pay O2, so they should provide support, including escalation up to BlackBerry if necessary.
Also, there have actually been widely various reports here as the carriers proceed with the necessary reconfigurations of their networks to accommodate both BB10 and prior devices. Some reported their carrier (I can't recall which) telling them that they must keep BIS in place until that network reconfiguration is complete. Others report their carrier saying that having BIS in place impedes things. And still others report services stopping, starting, stopping again and then starting again -- all for both BB10 and prior devices. Further still, folks report different answers from their carrier when they call back...it's a little crazy with the carriers, I fear.
So, I think perhaps you need to pursue deeper with O2...as BBM should definitely work. And as that's part of your services from O2, they must take the responsibility for resolution.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Ringtones and BBM alerts not working

Hi, I have created several custom ringtones and phone alerts on both mine and my husbands new BB 9320's . These were working just fine for the first few weeks but now the custom BBM alerts will not work on my phone but the custom ringtones do work. Instead of the custom alert I've selected the alert sound for the normal profile is the one that sounds. However the custom alerts DO work for text messages ! Just not BBM !
My husbands phone has the exact opposite problem, BBM alerts work, ringtones don't !
The problem seems to have happened after I had installed some various Apps . So I uninstalled all those apps and I've done both a soft reboot and battery pull on each phone trying to fix this. I also deleted those contacts and their custom alert set-ups and re-added everything from scratch, rebooted again, still nothing. It's been like this for a few weeks now, I just can't figure it out . Please help !

Hi and welcome to the forums!
The media cache might be corrupted, here's a fix.
Thanks,
Bifocals
KB26203 BlackBerry smartphone ringtones will not play
Click Accept as Solution for posts that have solved your issue(s)!
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BBM/Email not working on unlocked Torch

I have a 2+ years old BB 9800 and just brought it to Colombia and unlocked it. Before unlocking it, whenever I brought it to Colombia I just kept it at home and used it for BBM, email and WhatsApp. I turned off data services when roaming and used my wifi network for all that to avoid roaming data charges.
Today I unlocked it to use it with a Claro SIM card. I was surprised to find out that while I DID have signal and was able to use my wifi internet with my old settings (data off while roaming, even with data just simply off) and I was able to use the wifi network to use the browser, App World, facebook, WhatsApp, etc, I was not able to use BBM, nor was I able to re-set up my email accounts, which I had deleted before unlocking the device.
Interestingly, when it tried to sync the facebook app (working perfectly) with the BBM, it said it was not able to do so since my radio was off (and it was always on, I even turned data services on always, and it did not work then).
I thought this problem was just with the Claro SIM card (granted I was able to text and call from it as a Claro prepaid customer) so I put the AT&T SIM card back in, and the problem persisted.
I should also add that while I am able to use the browser, the automatic search is disabled. For example, if i type in keywords it uses it as an internet address and replaces the space for a period, so I have to go to google.com or another search engine for a search.
Is there anything I can do to recover my BBM (pretty much the only reason why I havent switched to iPhone) and my email?

Also, I have done the battery pull a few times, and I still can't use BBM or enter email settings. I CAN enter BBM, I just cannot send messages (red clock) or receive any, nor can I invite or receive invitations.

BBM, email not working on the new network

Hi!
I was using Vodaphone earlier, and all the function of my Blackberry were running perfectly. I could use my BBM, my email etc etc.
Only recently I shifted to the US and took H2O sim card.( H2O uses AT&T towers.) My monthly plan gives me 500MB data free. Though I am able to use the internet (that too only through Opera Mini broswer) , my BBM, and my blackberry Email client are just not working. (I have to access my emails through an internet browser)
I must have called up the H2O customer care service at least 10 times asking for the right configuration etc..but I have recieved no help from them at all. They keep transfering the call..and never respond.
I hope i would some help/answers here.
Thanks

That is correct.
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Internet and bbm is not working at all

basically i have paid for the blackberry services which was 5pounds aswell as being on dolphin plan so should have internet too but all it is sayin wen i got onto it is: thisis a Wi-Fi service. please ensure your device has an active Wi-Fi connection and try again ???? also my blackberry registartion is saying: your hand held has been registered with wireless network and is not working still either, can some 1 please help me thanks

alexleonard617 wrote:
so i take it that no1 at all knows wot is wrong with my phone then
lol... you give us thirty minutes to answer?
wot is wrong wid you?
Have you called your carriier tech support?
What did they say?
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Bbm will not work with a sim card

My BBM will only work on WIFI without a sim card in the phone.. I have a Blackberry Classic. When i take my sim card out my BBM works great. The app store works as well it only seems to be BBM. any suggestions on what I can do to fix this

Only if you buy an unlocked iPhone 5S which are ONLY available from Apple on-line or Apple Retail Stores in UK
You would have no warranty outside UK and the LTE(4G) will not work in China
3G should be OK

BBM Webportal not working ???

Hi
i started to create a new Channel für BBM. I created a new Channel using the Webportal and everything seems to run fine.
After some hours of sleeping i tried to open this portal again on :
https://cmc-10.channels.blackberry.com/bbmchannels-web-portal/main?lang=de
But nothing happens...
I have a MacBook Pro running acutal Safari Version but also on the actual Google Chrome i only see a white screen.
Any idea what wrong ???
Greetings
Fenderbaum

As with BillJ, I too can open your link. So I can only deduce that for some reason, it's not working for you, but is working fine in general. You will need to figure out why it's not working for you. Your report of "nothing happens", if taken exactly as written, would indicate to me a local problem -- a problem with the system you are using, the browser you are using, your local network connection, you internet connection, etc. If there are other sites you can get to just fine, that can begin to rule out those local problems, but we don't know that from you yet, so remain only guessing here.
Lastly,
hbach1968 wrote:
And the BB Support is also not reacting on this....
How, exactly, have you made a formal request for BB Support? If, by posting here on this site, you believe you are making a formal support request, sadly you are mistaken...refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bbm does not work with sim card on wifi

Hello, All.
2 days ago BBM stopped working on wi-fi.
I removed my sim-card and BBM is OK. I can use it as it was earlier.
But when I retern the sim-card it stopped working again.
Experts, what can it be?
Solved!
Go to Solution.

does it work with the SIM card in the phone, and the Wi-Fi turned off ?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

New Blackberry user - my BBM is not working! Please help

Hello,
I've purchased my new blackberry yesterday morning. Then at afternoon I plugged it into the charger and started using.
I sent my new bb pin to my friends and they said they sent me their contact requests to my bbpin but I'm not receiving anything.
I also can't send any pin message. It says "service is blocked" in red.
Please does anyone know why this problem is happening?
Thanks!!

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBM is not working on my new q10

Hello,
i just bought new Q10 yesterday and since then i couldnt log into BBM, today i wiped data and factory reset the device and still i have the same error. it says
Temporary Server Error. A temporary server error has occurred. Please try again
Ealier i used bold 9900 and i logged in to my blackberry ID at the begining and now this is not working

i have same problem but how to solve this is there any one who guide us ....

My BBM is not working well

Hi, please I need A̶̲̥̅ help anytime I send A̶̲̥̅ friend request from M̶̲̥̅γ̲̣̣̥ BBM the people I sent it too will not see it but the contact will be on M̶̲̥̅γ̲̣̣̥ pending list but they send to me I can accept and chat with them what can I do to resolve this prolem I use blackberry 8830
Solved!
Go to Solution.

Can you test sending one of these contacts a PIN message?
Open your Messages folder > Compose PIN. You will see a D beside the message once it is delivered ot the device. Ask the user to reply to you. Do you receive the reply?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Bbm video not working

My wife just picked up a new Q10
I already have a Z10 but didn't have anyone to bbm chat with. When we tried today there was an error saying problem with the network connection. But both phones were connected to wifi here at home which was working fine at the time for everything but chat. Any ideas on how to fix this problem.
Thanks in advance. John
Solved!
Go to Solution.

I just disconnected my wifi connection on both phones and it worked fine. There must be a problem with the wifi
Wifi shows connected but there is something wrong

MY BBM IS NOT WORKING

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