My BBZ10 is not working properly since my last update (OS 10.3.1.224​3

Question

OK so to start on a positive - I have been the biggest advocate of Blackberry over the last 3 years and have found it a really easy phone to just pick up and use without having to spend much time with user manuals. I started on a Torch and am now using the BB Z10. I found the switch nice and easy & have loved both phones. Up until now, bar the odd little niggle, I have loved using Blackberry.
I had a notification to update to OS 10.3.1.2243 (no matter how often I read my notification, it would keep changing to unread and start flashing again) which was a nuisance, but I needed to sort through my notifications first and delete FB as the last update I did, restored ALL my FB notifictions since I'd had the phone, so definitely needed to avoid that scenario.
I could see there had been some changes - layout different, easier to delete messages etc which is great, HOWEVER, I am really disappointed with how it's messed my phone up which I have never had before. There is now a new line in BBM that wasn't there before which covers the message that I am typing, so I can't actually see what I am typing. Every time I unlock my phone, my screen enlarges so I can't really see much on the hub/notification screen and it defaults to the hub which it didn't do before), my ringtone is much softer than it was previously and BBM no longer has a ringtone. Whatsapp, (the current winner of sending messages as I can actually see what I'm typing) actually has a tone but it's really soft, so not only can I not see what I am typing, but I can't hear when I get a message either, even if it's a person who has a specific ringtone for BBM
My notifications keep freezing (can be when I am on looking at email notifications, Facebook etc) and some of my keys keep freezing when I am trying to type (p is the worst) and is generally making using my BB highly irritating. In fact there are times that I am so irritated that I want to throw my phone on the floor and jump on it. There is nothing wrong with the phone as it worked perfectly prior to the update, so this must be bugs in the new OS which is not good at all as these problems should have been ironed out prior to release.
Does anyone know me how to fix this or can tell me when the next update is out to fix the bugs? It's all good and well adding all these great features, but if they mess up the basics, none of that is important and if I was nearing the end of my contract, I would definitely not be going Blackberry which is a shame as I've never had an update problem before with BB.
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Answer 1

bunjamin wrote:
There is now a new line in BBM that wasn't there before which covers the message that I am typing, so I can't actually see what I am typing.
Hi bunjamin,
just go to BlackBerry World, and update all your apps including BBM.
bunjamin wrote:
Every time I unlock my phone, my screen enlarges so I can't really see much on the hub/notification screen and it defaults to the hub which it didn't do before).
you can turn off the magnifying glass :
device settings >> accessibility >> magnify mode >> OFF
you can deactivate the "reset to Hub view" :
hub >> overflow (bottom right button) >> Settings >> Display and actions >> Return to Default View When Idle >> OFF
bunjamin wrote:
my ringtone is much softer than it was previously
yes, BlackBerry has acknowledged this bug in this article from the public knowledge base:
KB36755 After upgrading BlackBerry 10 OS to version 10.3.1 the volume for notifications is noticed to be significantly lower than in the previous version
The search box on top-right of this page is your true friend, and the public Knowledge Base too: