My billing is really screwed up... you are charging me for service I am not receiving

You guys are real tools.
You have been charging me for service I am not receiving, why can't anyone understand english?
Recently you sent me a note, noting that you were sending me a device to get TV channels... I didn't want TV channels, all I wanted was internet.
I would like you to reverse last months charges, and this months charges since I am still not getting television channels and only using the internet.
Again, I only want Internet service....
[Edit for personal info]

Hello aleamons,
Got this all fixed for you. Bill has been switched back to Internet Only and back dated for when the change happened.

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V_T011 - You are changing a function group which does not belong to you

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Thanks

I would like to change the DIALOG DATA TRANSPORT DETAILS:
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Note 123383 You are changing a function group which does not belong to you

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Message was edited by: Hauke Juergens : Your system of contact for help is very rigid and complecated : Hallo, you are charging me twice every month for the Adobe Creative Cloud, please, please cancel one!!!!! Hauke

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http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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My billing is really screwed up... you are charging me for service I am not receiving

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