My Black Berry Desk Top Manager doesn't work on my computer help!

On March 6 I took my BlackBerry® Style™ 9670 smartphone  in for software issues after tech support did a hard reset on the device. I went home to back up my information and was unsuccessful. The connection failed this is the first time that the desk top software had problems. I un-installed The Desktop software and reinstalled and the disk that came with the phone open almost "1 Million" windows therefore opening some type of virus on my computer. I tried to install from the Black Berry site and it did the same thing. I had to get my computer serviced, I tried installing from the site yet again and now it still isn't working when installed... Help!!

Hi luciana247,
Welcome to BlackBerry Support Community Forums.
Can you provide more detail on what happens with the Desktop Software after the last reinstall? What error messages are being received? Are you able to open it? At what point does it stop working?
-FS
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