My black berry playbook has no menu due to factory reset

hello I made a complain before regarding my black berry play book to which I factory reset and now has  no menu just and only a browser
I fired a complaint like this to the community I was given some steps to follow to have it restored again I did that to a point where am to choose my device It was not found ie the black berry playbook was not found and the second step am to go tp preference again I cpund not get it
so the help rendered to me has not been helpful
please help me fix this problem

http://www.blackberry.com/btsc/KB34045
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