My blackberry 8520 device can't attach file *.doc

Dear all,, My device can't attach file *.doc when I want to send an email using attachment file My device is Blackberry 8520 Gemini Need help and suggest here Thanks

OK thanks, that clarifies many of the points. You have successfully registered HRT as well as received all new Service Books, so from that perspective, things should be good to go. A few more thoughts then.
rian_pratama wrote:
I can't change to another location to attach file
By this, do you mean that you cannot navigate out of the picture folder it initially shows you? If you don't create a new email, can you use the on-device file manager (Homescreen > Media > > Explore) and navigate to any folder you like? If you can navigate via this, can you further select and send your .doc in this manner?
Are you a 100% personal BB or is this a corporate (BES) BB? If BES, then stop now and go see your BES admins as they have full control.
If this is a personal BB, how did you acquire it? Was it purchased directly from your carrier or was it somehow second hand? If it was second hand, you may have a latent IT policy on board from the prior owner...which would need to be removed via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/Remove-IT-Policy-from-personal-pho...
Further, you are one version behind on the OS from your carrier...the most recent they now have is 5.0.0.681. I cannot tell you if your specific issue is addressed in that update or not...but a clean reload of your OS, with this new version, might be helpful. The best instructions I know for loading (upgrade, downgrade, reload) are here:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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E. Van Meter wrote:
Recently installed OX X 10.5 Leopard and ever since, I can't attach files to outgoing Gmail emails.
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Hi Naveen,
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Message was edited by: Rob1977

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E. Van Meter wrote:
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My blackberry 8520 device can't attach file *.doc

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