My blackberry 8520 has a white screen all of a sudden

 i have done a complete reset on the pc and taken the battery out and i still cant get it to work 

Hey jodiehandenspure,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To bring the BlackBerry® Curve™ 8520 smartphone back to life, you will need to reload the device software via force detection.  Follow the steps in this KB article: www.blackberry.com/btsc/KB10144
If the issue persists after the reload, I suggest contacting your network service provider for exchange/repair options.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

Similar Messages

  • My 8520 has a white screen, then keeps rebooting

    Hi All, 
    I have had my 8520 for about 18 months and it has worked fine.  Recently, I downloaded an app from app world and then all strange things started to happen.  (I am not sure if the problem is related).  It would freeze with a white screen or just go black and if I try to reboot it will start up and then freeze again.  at first It will only reboot properly if plugged into my desktop.  I tried restoring the OS and that didnt help.  Now, if it is plugged into the pc or wall charger it just keeps rebooting over and over.  The phone works when it wants and sometimes it doesnt.  It doesnt work for a whole day.  PLEASE HELP!!!

    Hello mirs81
    Welcome to BlackBerry Support Community Forums
    Please Start your Device on Safe Mode and then Uninstall the Application You recently installed on your device . And also remove any media card if you have on your device.
     KB17877  How to start a BlackBerry smartphone in Safe Mode.
    KB10040 : How to view or remove installed application on a blackberry smartphone.
    Please try it and let us know.
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Re: My blackberry 8310 has a white screen with a box in the middle?

    hey im having the same problem. my phone is the curve 8330. i know its kinda old but, still it was a good one and i dont want it to die on me. when i turn on the phone i get a box or like a window with a circle then a square and a triangle in side it. the background is white for the scree. and there is a circle around it having it crossed out like a no sign. i tried what u said but my computer wont detect it. pls help me out.

    Hi and Welcome to the Community!
    Depending on what occurred just before this behavior started, your resolution choices may be different. So, here are some guesses, since we don't know that information...
    KB32814 After completing an Enterprise Activation the BlackBerry smartphone reboots to blank white screen
    I recommend that you attempt to boot into Safe Mode:
    KB17877 How to start a BlackBerry smartphone in Safe Mode
    It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem.
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Ipod has a white screen . tried to reset it. did not work. just lost all of my music

    ipod has a white screen. tried to reset it. still has a white screen and now all of my music is gone

    Hi PINKPASSION,
    If you are having issues with your 2nd Gen iPod Nano, you may want to try the troubleshooting steps from the following page:
    iPod nano (2nd generation) Troubleshooting Assistant
    http://www.apple.com/support/ipod/five_rs/nano2gen/
    Regards,
    - Brenden

  • My ipod fell in the toilet and i dried out all the water it has no water in it now. but it has a white screen what should i do? :)

    my ipod fell in the toilet and i dried out all the water it has no water in it now, but it has a white screen that will not go away what should i do ?

    Did you dry it is rice for a week and change the rice daily?
    How to fix a wet iPod or iPhone | eHow.com
    If yes then try the white-screen topic here:
    iPod touch: Hardware troubleshooting
    If still not work your iPod requires service.

  • Nano has a white screen

    My Nano has a white screen, I tried everything get it off. I need some help please

    I erased all the files on it put it in the charger overnight and it got better.  Sorry I wish I had a better answer but basically the ipod just started working again.

  • My nano has a white screen cannot reset

    My nano has a white screen I tried the menu select buttons to do a reset it resets but the screen is still white. I could faintly see the apple sysmbol if I look at the nano at a sharp angle.

    I erased all the files on it put it in the charger overnight and it got better.  Sorry I wish I had a better answer but basically the ipod just started working again.

  • My iPod has a white screen.  After holding down the middle and the menu button it goes black, then back white, and then beeps twice but stays white.  It never shows the apple logo, just stays white - help!

    My iPod has a white screen.  After holding down the middle and menu button, the screen goes black then back to white and beeps twice.  I have returned to original settings and resorted content to no avail.  I still have a white screen.  I have plugged it up and tried resetting again and again, still a white screen with two beeps - help.

    I have the same exact issue. Fifth generation iPod Nano, blank screen, Restore had no effect. I'm running Windows 7 Home, with all software up-to-date. I suspect hardware damage. Any clarification would be appreciated. Thank you in advance.

  • My computer has a white screen at start up and sits for hours. How can I fix my computer?

    My computer has a white screen at start up and sits for hours. How can I fix my computer?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
         a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.   
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • My Ipod touch 4G has a white screen.

    My Ipod touch 4G has a white screen.  I've followed all the troubleshooting tips - turning off (hard to tell when all you see is white), hard reset, and restore.  I updated to the latest software versions.  Itunes recognizes the ipod.  I restored it.  Nothing changed.  Still have the white screen.  It hasn't been mishandled - no cracked screen, no water, hasn't been dropped.  Any other suggestions or is it time to call Apple?

    If you have done al the hardware troubleshooting, call Apple to get it serviced.

  • My IPOD has a white screen and I've restarted it and restored it many times I NEED HELP!

    My IPOD 4th Gen. Has now got a white screen. It was in my backpack all day so it might have overheated. Its happened before but it went away within 10 minutes to 1 day. Its been 2 days and it hasn't been fixed. I need my IPOD for things. I have pictures, songs, notes, videos, etc. I really need my IPOD fixed. Can anyone help? It has a white screen but I can still do things like button wise. I can unlock it and click the apps but it just stays white screen!

    If you restored to factory settings/new iPod via iTunes (Not via Settings>General>Reset>Erase all Content and Setting) and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • I have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

    i have and ipod touch 4th gen that has the white screen of death but my home button doesnt work. how do i reset it?

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • HT1414 ipod has a white screen.  already reset/ restore.  any other options??

    ipod has a white screen.  already reset/ restore, but this did not work.  any other options??

    If the restore was successful (went through all steps without errors) then
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar 

  • TS3474 my i pod is still on a white screen after restoring with the two buttons and also restoring on i tunes and it still has a white screen

    my i pod is still on a white screen after restoring with the two buttons and also restoring on i tunes and it still has a white screen

    I've been struggling with mine all morning with the same issue.
    Mine would not wake up from sleep (will just white screen).
    It will boot using a hard reset (i.e. the power button and volume down button being held down for 8 or so secs). I restored and synced it multiple times but it still has a problem waking up and just just goes to white screen.
    I saw a post suggesting a loose connection which I had my doubts about (as it will wake with hard reset) - bit BINGO! If I wake mine (with index finger) whilst applying pressure to the top of the screen area (with my thumbs) it will wake up. When I become frustrated enough I'll take it apart and see if something has become loose.
    Hope this helps.

  • HT201401 last night my iphone screen all of a sudden was solid blue and now it is black. I put it on the charger and this morning it is totally black.  However, I did hear the text message signal go off. When I turned the volume on and off a big white bel

    Last night my iphone screen all of a sudden was solid blue and now it is black. I tried turning it on and off.  Still nothing appeared on the screen.  I put it on the charger and this morning it is totally black.  However, when I hit the on and off button, I did hear the text message signal go off. When I turned the volume on and off a big white bell flashed.  In the last week, there were some other display problems such as the screen blowing up large. The only way to fix it was to turn off the phone and then turn it back on. 
    What does all of this mean? It seems like I've had these problems since the iphone 4 upgrade.

    just do reset, press home button and power butoon for a while untill you can see apple
    gud luck

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