My BlackBerry 8520 won't work

My battery ran out this night, then I tried to switch the mobile on but it won't work. It actually turns on, but it stops at the frame with the bb logo and the charging bar. Please help me, I don't know what to do. I tried charging the battery, changing it with a new one, connecting the bb to the pc but it isn't read. Thank you all for your help!

Hi! Welcome to the forums.
Did you happen to download any app before this issue occur?
Try remembering if you did.
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T9 on blackberry 8520 doesn't work

I can't set the t9 on blackberry 8520.
The instructions on manual doesn't work.
Thanks.

Hi,
We don't have t9 facilities on 8520, as we have the qwerty keyboard on your blackberry 8520 so we don't require the t9.
Regards
SVS.

My Blackberry 8520 won't let me download the App World

Hi,
I recently got my Blackberry 8520 unlocked to all networks. As I turned it on, the BlackBerry App World was gone as were a few other things and my BlackBerry Messenger was not working properly. I could not recieve messages or send them. I installed the BlackBerry User Tools disk on my laptop and re-installed a few things but they still would not work and the icons were not there. I also tried to download them off the internet on my BlackBerry and it went as far as the language selection and then when I clicked select language, my phone brought me to the BlackBerry logo and just stayed there and nothing happened.
Can anyone tell me why this is and what I can do please?
Thanks.

colin-1977 wrote:
Sorry. I changed the Wi-Fi diagnostics to advanced settings and there are three green ticks beside Association, Authentication, and DHCP. Are they the same things that are mentioned in the KB20055 article?
Thanks.
Hi,
Nice catch on the diagnostic option change!
I always run the advanced display, its always better to have as much detailed information as possible when you are troubleshooting a problem.
What you described is not the Blackberry Infrastructure section referred to in the article. The first part of the test under Wi-Fi contains the options you mention. These results refers to your device negotiating and connecting to your home router only.
Shrink the results by clicking the first two categories of the test. The Blackberry Infrastructure is the last category. Here are my test results for reference and the options in blue.
+WI-Fi
+VPN
- BlackBerry Infrastructure
Address Used: //rcp1.us.blackberry.com:443 IP Used: 68.171.242.57:443;49260
Connecting: Successful
Authenticating router: Successful
Authenticating server: Successful
Last Contact at: Jun 11, 2012 08:48
Certificate status: Ok
Do you have this section?
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
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BlackBerry 8520 won't support BBM and AppWorld

Hello all,
First, I would like to apologize for my English, I'm French ^^
Here's my problem.
I bought a BlackBerry 8520, second hand for my daughter
Since that day, I can't have BBM, Email and Appworld on the phone.
I check with my provider, I have all the BlackBerry's options.
The OS is V5.
I've sign in to the BlackBerry ID Services.
I don't know what to do anymore.
Thanks for yours answers.
Miharu

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! Otherwise, your next step is formal support, which is available from your mobile service provider.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry screen won't work, please help!!!

I turned my blackberry on yesterday, the usual blackberry loading bar came on then when it came up with my home screen it didn't do the usual "verifying software" thing and instead it just came up straight way with a notification saying "application terminated: share_impl_snake had been denied the cross application communication" I know this notification is for a game I downloaded ages ago but revoked it from accessing my device. Anyway when I went to press okay it wouldnt do anything. The buttons are all working fine though because they work when I press them to stop the screen from going dim. But thats all they will do. I have tried EVERYTHING, please help, I can't use my blackberry at all!

Hi Ash5225
Welcome to the Community
Please try to start your device on Safe Mode and then Uninstall any application or games you had Installed from your device,Then perform a Battery Pull Restart.
KB17877 How to start a BlackBerry smartphone in Safe Mode.
Please try it and let us know.
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Digitzer broke on my Blackberry, screen won't work

Hi there,
Dropped the torch and had the digitizer replaced 3 times, and the screen still does not work. Just did a factory reset and that did nothing. Any help would be greatly appreciated.
Thank you

It's easy to damage the ribbon cables and/or not get them plugged in correctly. I would find another shop if you want the device repaired. Otherwise, it's time for a new device.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
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'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

I bought a BlackBerry Bold 9700 and downloaded Blackberry World. when it finshed downloading i opened it up and it came up with a instruction saying that 'App world requires the latest version of BlackBerry ID' two options also came up saying 'close' and 'update'. I clicked 'Update' and a new message came up saying 'Sorry, the software update server is unavaliable. Please try again.' I click 'Retry' but nothing happens so I click 'Close', Then another message comes up saying 'BlackBerry ID Installation failed. Please try again later. (80002) ' i try again and nothing happens. Can you please help me, i don't know what's happening and this problem is distressing me. thank you

killingmydream wrote:
I bought a BlackBerry Bold 9700 and downloaded Blackberry World. when it finshed downloading i opened it up and it came up with a instruction saying that 'App world requires the latest version of BlackBerry ID' two options also came up saying 'close' and 'update'. I clicked 'Update' and a new message came up saying 'Sorry, the software update server is unavaliable. Please try again.' I click 'Retry' but nothing happens so I click 'Close', Then another message comes up saying 'BlackBerry ID Installation failed. Please try again later. (80002) ' i try again and nothing happens. Can you please help me, i don't know what's happening and this problem is distressing me. Hi there, Welcome to BlackBerry Support Forums You can also try this Knowledge Base to resolve your issue with this error : KB29613 : The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World Or head over to this thread and try those suggestion : App World latest version of Blackberry ID update

'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

I bought a BlackBerry Bold 9700 and downloaded Blackberry World. when it finshed downloading i opened it up and it came up with a instruction saying that 'App world requires the latest version of BlackBerry ID' two options also came up saying 'close' and 'update'. I clicked 'Update' and a new message came up saying 'Sorry, the software update server is unavaliable. Please try again.' I click 'Retry' but nothing happens so I click 'Close', Then another message comes up saying 'BlackBerry ID Installation failed. Please try again later. (80002) ' i try again and nothing happens. Can you please help me, i don't know what's happening and this problem is distressing me.
thank you
Solved!
Go to Solution.

Hey killingmydream
You are most welcome ... Enjoy
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Blackberry 8520 dead

HI so i have this blackberry 8520, its not working. Dead, no blinking green light, no red light. It was working fine few days ago but suddenly i felt that the battery's hetting hot, literally. after a few hours, battery was already drained. I tried charging it but it wont charge, so i decided to buy a new battery. I used the new battery then my phone came back to life! HOWEVER, i noticed that the new battery is getting hot also just like what happened with my previous battery. I woke up in the morning and saw my bb dead again. Now, im trying to charge it for 2 dAYS cause i heard from a friend that her bb would usually charge 2 days if her battery was drained. What should i do? Can THIS PROBLEM BE FIXED? I suppose that the fone's not that busted cause it works when the battery is new but it would just drain the battery. HELP! thankyou so much!

I would also like to know what is wrong cause my bb is doing exactly the same... HELP please?

Blackberry curve 8520 keypad not working still !!!

my blackberry 8520 is still facing problems with the keyboard, it is gettin rather annoyin and i would relli like to get it sorted, some of my keys have stopped working and i do not know why, i hvae tried everythin to try and make them work but nothing is working, i have even taken out the battery while the phone is will ON and it still wont work can somebody help

Is there any water damage to your phone???
If it suddenly stopped working then a battery pull device reset should resolve the issue. If the problem still continues then you should try reinstalling or updating your device OS.
tanzim
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Blackberry Desktop Manager won't work with Curve 9310

Can anyone help me troubleshoot why the Blackberry Desktop Manager won't work when I plug my Balckberry Curve 9310 into the USB port. The program freezes and shuts down. If I try to use the device switch wizard I get this message "Fatal Error has occured while updating your device's software. Please try again." I had to purchase a new Blackberry because my provider doesn't work in my new location so I bought StraightTalk Blackberry because I use it for business and I am familar with the phone. I am desparate to get my connections loaded onto my new phone. Help!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry won't work

To whom it may concern,
My blackberry has recently stopped working and it seems that the only solution is to send it in to be fixed. Is there someone from blackberry who could email me so I can discuss what to do?
Please respond with an email address or phone number where I could talk to a blackberry agent.
Thank you for your time.

Panchami wrote:
Hi, i downloaded whats app using BIS plan, i used this plan for one month! after that i activated 2G internet plan, i did some APN settings, i am able to browse, facebook n all but whats app is not working in my mobile now am not able to send or receive messages. can anyone pls hepl me out
Hi and Welcome to the Community!
You need to check with WhatsApp to be sure, but it's my recollection that it requires a BIS plan to function...without it, it does not function.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My BB 8520 won't connect via USB after the firmware upgrade

Hi,
All was working fine until I followed the upgrade prompts. The 'phone works but a) it won't accept Opera Mini 5.1 (which was in the 'phone already) and b) I cannot connect to the PC via the USB cord.
What happened?
This 'phone shares the same SIM card with 3 Nokias (E72, E90, E62) and I've never had firmware upgrade problems with them - in Symbian OS.,
Any ideas?
Regards, Douglas
L. Douglas Henderson - ARTCRAFT Music Rolls
EDIT: Link Removed. Please review User Guidelines under section "No spam please."

Hi, again -
Just downloaded Bolt and I like it also. (No more zooming: whoopee!)
Never heard of this browser before, having used Opera Mini/Mobile (depending upon the 'phone) since 2004. Was on E-Mails for cell 'phones dating back to 1997, coast to coast: primitive service back then! [Rarely did I use the default browser on any 'phone I've had, including Motorola and Palm before Nokia.]
Bolt loaded faster than Opera Mini 5.1 did on my Nokias and the Blackberry 8520: amazing!
Now my "not as good as a Nokia with Symbian" handset is useful again. The firmware upgrade did improve the videos and the links to them, so it was a GAIN SOME FEATURES and LOSE SOME FEATURES firmware upgrade.
Probably Opera will have a link for the Blackberry 5 platform, eventually. The problem, I think, was that the link only worked with three versions of their 4 edition.
You have made my day!
Thanks.
Regards, Douglas
PS: Not until the Nokia E90 Communicator was off the market for a year or so, did Opera put out a Mobile browser which functioned on it. The Communicator - in a variety of versions - had a 12 year run in Finland, something of a record for handsets in this field. For Word .docs, fast typing and office style activities, it's hard to beat. (You can't wear one in your pocket if the garment is Spandex, of course.) The music on the E90 is loud and good; with the wireless aux. speakers it rivals a portable stereo, so I use it for that purpose much of the time, even when off-line.

The 'r' won't work all and 'y' is really sensitive

the 'r' won't work at all! Instead, when I type 'r' a 'y' comes up! And the 'y' key has become really sensitive. Its a curve 8520 if that helps. Anyone know what to do? I can't type my password in as I need an 'r' Thanks

Hello Thandiebbz1,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
If the application load does not correct your issue then you will want to contact your point of sale for options.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Camera won't work. Newbie here.

Hi guys I have just joined this forum and I wonder if you could help sort out my camera that say's .. "Could not start the camera. Close other applications and try opening the camera again."
I've already tried wiping all my applications on Blackberry Curve 8520 still the same. Then I tried, putting my fone on safe mode same same. Then lastly I tried the 'Alt key + lglg" to see the event logs after I choose 'Clear Logs' and this what entails..
Min Log Level is in 'Warning'
a System - JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03 and when I clicked this..
Name: System
Severity: Always Logged
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;28:07
JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03
Next is ..
W System - Overlay released (deleted) at index: 5
Name: System
Severity: Warning
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;27:53
Overlay released (deleted) at index: 5
w System - New overlay at index:5
Name: System
Severity: Warning
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;27:53
New overlay at index: 5
W System - PMEU 1037
Name: System
Severity: Warning
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;27:53
PMEU 1037
a net.rim.memclean - FrmF
Name: net.rim.memclean
Severity: Always Logged
GUID: cb039f26e560f62d
Time: Nov 14, 2013 12;27:53
FrmF
a net.rim.memclean - FrmF
Name: net.rim.memclean
Severity: Always Logged
GUID: cb039f26e560f62d
Time: Nov 14, 2013 12;27:53
a System - JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03
Name: System
Severity: Always Logged
GUID: 97c9f5f641d25e5f
Time: Nov 14, 2013 12;28:07
JVM: INFOp=286e737e,a='5.0.0.681',o='5.2.0.67',h=8c000f03
All of these are on my event logs and still my cam won't work. Please help me with this.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My BlackBerry 8520 won't work

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