My blackberry 9300 has a techinical fault help

I have a blackberry curve 9300 i brought off my friend second hand he had all blackberry services activated he said my app world face book app ect will work on wifi orange uk ee hve taken my credit i have contacted blakberry direct they said to call orange orange say its not there fault some1 please help when i send host route i get nothing back but if i put my sim in a different phone it works fine i really need some1 to help im stuck

Correct. I would check with vodaphone to make sure that device isn't somehow lingering on their network and after you get the all clear, get orange to send the service books. This is an issue with the carriers and you're stuck in the middle. You may have to take it to vodaphone and call orange from there and have them sort it out.
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Similar Messages

My blackberry 9300 Has Stopped Working.

Hi could someone help me please two days ago my bb froze so i decided to take out the battery and reboot it but when i put the battery back in there was a red light that came on as if it was gonna reboot but that was followed by 3 fater flashers then nothing. i took the battery out a few times then it reboot but after a couple of seconds it switched off and rebooted itself again then when i woke up yesterday morning it was completely dead. i took the battery out again it flashed once then the 3 fast flashers but this evening it is completely dead and is doing noting what so ever. i have had it on charge and ive tried doing the apploader but my phone is not even showing up on my computer could anyone help or am i going to ave to take it to the shop and get it looked at. it seems a few of the curves r having this problem since blackberry had gone down

Hi SophBrain
Welcome to BlackBerry Support Community Forums
Whenever you see or feel any Unusual on your device always the first advice is a Battery pull Restart like thisWhile Device is POWERED ON remove the Battery wait for a min. then re-insert it back wait till your device take a long Reboot. See if that helps.
If not then please follow this Knowledge Base Article regarding the problem you are having :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
Please try it and let us know .
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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Help, my iPhone 5, I've turned it off and on and it has the same fault. What ever you press on the screen highlights with a box round it. When you press the round button with the square in the centre the voice on the phone tells you the time. Then the voi

Help, my iphone 5 is locked and will not function! I've turned it off and on and it has the same fault. What ever you press on the screen highlights with a box round it. When you press the round button with the square in the centre the voice on the phone tells you the time. Then the voice says screen lock. If I try and unlock the phone the voice says phone unlock but you can't put the code in. If you hight the box it will say the number but not put the code in?! What's the crack?

Quickly Triple tap the home button to de-activate VoiceOver.

Blackberry 9300 os 6.0 help

hi
i bought an blackberry 9300 3g with os 6.0,my service provider is vodafone india,as am new to blackberry i dont know what to do first.in the email setup option there is only enterprise option and doesnt have anyother options,there is no applications for maps and all.after getting the blackberry what all thing should i have to do first.please advice.

Hello
Welcome to the Community
You may also wanna check these pages to help you familiarize with your phone.
Blackberry 101
Blackberry Tips and Tricks
Blackberry Battery Saving Tips
You need to contact your Carrier and make sure you have the Blackberry Data Plan active before you can use all the functions of it.
Enjoy
Ron
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Problem to unbolt my Blackberry continuation has a putting has in the daytime

Hello, I have make a putting has in the daytime of my Blackberry curve 9300 has the assistant of the BlackBerry software desktop software, and since impossible to serve again to me of my telephone because I cannot unbolt him any more. As soon as I light him, my telephone posts: " the mobile terminal is vérouillé " and I have three options: unbolt urgency and cancel. Only when I click to unbolt nothing takes place, I cannot enter my password.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 9300 solution for mep code (0 left)

Hi
Blackberry 9300 solution for mep code (0 left)
Help me please
Thanks...

Hi and Welcome to the Forums!
With zero tries left, there is only one official solution -- sending your BB to the RIM factory to have it totally reset. Your methods of requesting this service are the same as for all BB service...via your wireless service provider. If they refuse or if you have no warranty (due to a variety of reasons, this can be the case), then you must request this via paid incident support:
http://us.blackberry.com/support/programs/technical/incident.jsp
Be advised that, while I have no personal experience with this, it is my opinion that the cost of having this done will exceed the cost of just buying a new BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 9300 White Screen Solution?

Device info
Carrier: Three UK
Blackberry 9300 OS Version 6.0 Bundle 2534 (v6.0.0.570,Platform 6.6.0.212)
Apps and free space
Free Memory on Device: 64134824 Bytes
Did a battery pull fix your issue? Temporarily
Apps installed and their version if possible. (Go to Settings, then Options, then applications):
WhatsApp, BlackBerry Messenger, Twitter, Screen Muncher
My Question is if anyone can help me with the White Screen issue I am having, I took my phone into a shop to get it repaired the water indication on the screen had changed to pink and they said that they will clean the device and get rid of any water damage, before I had it cleaned it would go white screen very often but now it has been cleaned it I can use the phone it only seems to do it when I attempt to make a call, I have to perform a battery pull to get rid of the solid white screen, then when I restart the phone it lets me make a call. The staff in the shop I took it to said the screen seems to be working perfectly fine and that if the clean does not fix it then I will have to have the screen replaced which I dont see will help if it is working fine.
So I would really appreciate any help with this problem
Thanks

Hi Noncommercial,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing the white screen to occur on your BlackBerry® Curve™ 9300 smartphone, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
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Blackberry 9300 g3 curve and Eduroam

I have recently bought a Blackberry 9300 3g curve but I am not able to connect to Eduroam at my work (University of Twente) and I am frustrated. I tried several things but simply it did not connect. However, I can connect to the WiFi network of the university if I login as a guest. But it is valid for one day only. I am sure that some one must have found a way to connect to Eduroam in the Netherlands and will be very grateful if you can help me in setting up my blackberry.

clarereardon wrote:
Hi,
My sons phone was working fine and then his screen is now black, the keys still light up and when you call the phone it rings as normal and you can answer it, and it beeps when you get a bbm message, but you can not view anything on the screen - any idea's on what could be the matter>
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry 9300 - how to get activated by enterprise server addition

Hi All,
I have got my new blackberry 9300 smartphone from UK and using in India.. I tried registering with Enterprise server addition and could not make it..
and also my phone is saved with UK settings ..
Please help me out.....
Thanks..
Sunil

You missed my first question -- are you on corporate BES? If not, then you should not be using the Enterprise selection at all.
If you are on Personal email (e.g., Yahoo, Gmail, POP, etc.) and you are not seeing "Personal" in the email setup wizard (e.g., if you only see "Enterprise"), then your account from your carrier is inadequate to enable that option and you must contact them for assistance in adding full BIS (BlackBerry Internet Service) to your account (at whatever they will charge, btw). See this FAQ for general guidance:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Once you have the proper account, you should see Personal email added to the email setup wizard.
But...
sunildevisetti wrote:
And now, I have got my blackberry 9300 curver 3G from United Kingdom and unlocked it and was using in India. some of my mobile setting were UK settings. I want to reset my phone. I am not know how to do it.
I've still no idea what you mean by "UK settings"...please be specific and detailed...I cannot see your BB and, without details, am left to guess...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry 9300 stuck in Security Software Verification

Blackberry 9300 stuck in Security Software Verification pls help

Duplicate:
http://supportforums.blackberry.com/t5/Other-BlackBerry-Smartphones/9300-Hang-on-Verifying-Security-...
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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My Blackberry 9300 track pad pointer not stable.

Please help me, my Blackberry 9300 track pad pointer is moving upward on it own, even when I try to scroll down or side. I wiped the phone, but the problem still continues. Please help me. What should I do?

Oh...you elected to skip past backing up your data. OK...your choice.
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem with the trackpad on my Blackberry 9300

Can somebody help me?
The trackpad on my blackberry Curve 9300 has been frozen for over 12hours now and its simply not working,totally frozen. i have tried removing the battery but it wont work still. Any solutions to this problem ?

I have the exact same problem. My phone has not been disassembled, and I have had it since new - about a year. A few weeks ago the problem started. Left on its own, the phone will sometimes scroll upwards all by itself. When I scroll downwards I have to keep the trackpad covered to prevent it from jumping back up. If the light catches it a certain way, this can trigger it to start scrolling upwards.I took it in to the retailer, and they said I should remove the battery, and also, update the software. I did both, but no change. I can make it better by putting a piece of scotch tape on part of the track pad, but it soon comes loose and is not a good solution.
I read somewhere that you can buy your own trackpad not too expensively and replace it. If so, where do you get it, how do you fit it, and can you get the cost covered if still under warranty? This is a product defect of some kind, I dont accept that I need to pay for the fix if I'm still in warranty. I would rather not send it away for a period of time to be fixed. My retailer claims no knowledge of the problem. I would really appreciate some ideas from an expert! Thanks in advance.

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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BlackBerry 9300 freezes all the time with a clock/timer in the middle of the screen

Device info
Your carrier: Vodacom
Model info and OS version:
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80
Apps and free space
Application memory free 44.2 MB
SD Card 2 GB, 1.4 free
Removed battery for an hour and put it back, still freezes.
Removed the SD Card, still freezes.
Other than the required, the optional are: I always close an app after using it
TTY Support
App World
BB Identity
BB Maps
BB Protect
Documents to go
Facebook
Free Chess
Google Talk
Opera Mini
Password Keeper
Whatsapp
Word Mole
The BB is brand new, only 2 weeks old, last week I played the first song and it froze a little every 30 minutes. Now it freezes all the time.
When I bought it the battery lasted 12 hours, now it is down to 3 hours. I removed settings that use up battery power ie. no vibration, low volume, no email notification, I go online quick and close the browser.
1. Why does it freeze?
2. Is 3-4 hours battery life normal? When I got to bed, I charge it fully. I wake up 4 hours later and the battery power is gone (without usage).
BlackBerry® 9300
smartphone (3G, Wi-Fi)
6.0 Bundle 2475 (v6.0.0.546, Platform 6.6.0.207)
3G Bands 1,4,8
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.372y
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version: 4.3.0.80

Please help!! My 9300 started freezing a while ago and its just getting worse! Every few seconds it will freeze for a minute or so. I can't clear my events log because when i press alt lg lg it only goes to a search menu. How do I fix this??

I lost my blackberry 9300

I lost my blackberry 9300, please let me know what to do to track the location of my device

Hi arpisg25
Welcome to BlackBerry Support Community Forums
Sorry for the loss Please read this Helpful Article Lost or Stolen BlackBerry -- What to do? .
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My blackberry 9300 has a techinical fault help

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