My blackberry 9300 Has Stopped Working.

Hi could someone help me please two days ago my bb froze so i decided to take out the battery and reboot it but when i put the battery back in there was a red light that came on as if it was gonna reboot but that was followed by 3 fater flashers then nothing. i took the battery out a few times then it reboot but after a couple of seconds it switched off and rebooted itself again then when i woke up yesterday morning it was completely dead. i took the battery out again it flashed once then the 3 fast flashers but this evening it is completely dead and is doing noting what so ever. i have had it on charge and ive tried doing the apploader but my phone is not even showing up on my computer could anyone help or am i going to ave to take it to the shop and get it looked at. it seems a few of the curves r having this problem since blackberry had gone down

Hi SophBrain
Welcome to BlackBerry Support Community Forums
Whenever you see or feel any Unusual on your device always the first advice is a Battery pull Restart like thisWhile Device is POWERED ON  remove the Battery wait for a min. then re-insert it back wait till your device take a long Reboot. See if that helps.
If not then please follow this Knowledge Base Article regarding the problem you are having :
KB29640 : Trackpad ,trackball, or keyboard not working on a BlackBerry Smartphone.
Please try it and let us know .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Similar Messages

  • Blackberry software has stopped working

    I have a Pearl 8120 with software version v4.5.0.182 platform 2.7.0.106 with Blackberry Software 6.1.0.35 on a Vista laptop.
    I have been syncing my Pearl with Outlook for a long time.  Earlier this week, I received an error right at the end of the sync (as it is moving data to the device) which said "Blackberry Desktop Software has stopped working".  I have been troubleshooting every since.  I can get it to successfully sync if I delete the intellisync folder or reinstall the software.  However, the problem returns on the next sync.  So, now, unless I delete the intellisync folder, it errors out before the sync completes (this is always happening after it reconciles and asks if I want the changes to occur.  Here are the things I have tried:
    1) did a hard restart on the blackberry (removing battery)
    2) freed up memory on the Blackberry - moving media files to the memory card
    3) repaired the Blackberry software
    4) did a complete uninstall of the software and reinstalled
    5) ran a log and tried editing the last outlook appointment
    6) ran scanpst.exe and scanost.exe
    7) did a one-way sync from outlook to the device
    8) deleted the intellisync folder (multiple times - works the first sync, fails after that)
    I have not changed anything on the Blackberry or the Blackberry software that I know of.  The pc is a work pc, and so there could have been an update to the o/s or other program that could have been applied (they would not be applying any blackberry updates).  I am getting very frustrated trying to figure out what is going on.  Any help would be appreciated.
    Thanks

    http://www.blackberry.com/btsc/KB02206
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • BlackBerry Desktop will not run: "BlackBerry Desktop has stopped working" / APPCRASH

    With no apparent cause, BlackBerry Desktop 6.0.2 will not run on my machine any more; I get the standard Windows error dialog, "BlackBerry Desktop Software has stopped working"; the OS appears to search for a solution, but after 1-2 seconds, the dialog disappears.  The full error log:
    Description:
      Stopped working
    Problem signature:
      Problem Event Name:           APPCRASH
      Application Name:    Rim.Desktop.exe
      Application Version:6.0.2.44
      Application Timestamp:        4db5e0d4
      Fault Module Name:KERNELBASE.dll
      Fault Module Version:          6.1.7600.16385
      Fault Module Timestamp:     4a5bdbdf
      Exception Code:       e0434f4d
      Exception Offset:     0000b727
      OS Version:  6.1.7600.2.0.0.256.48
    Locale ID:     1033
    This is on Win7 Professional.  Uninstall/reboot/reinstall does not fix it.  Any thoughts?

    You could try troubleshoot compatibility in Win7. 
    Please give me Kudos if you feel like I helped you
    Thank you
    cuse165

  • Blackberry 9300 Just stopped working.

    I was using my blackberry curve 9300 today, it was working fine and then I began to find it hard to use the trackpad, it was like it wasn't picking my thumb up so I decided to do a battery pull and I plugged the battery back in and the red light won't turn on and neither will the screen. It seems to be non-functional all of a sudden. Could any of you guys help me please, I really need my phone at the moment
    Thanks in advance

    Thanks for your Post..!!
    Pull out battery and plug device with wall charger, wait for few mins. A no battery sign will appear on your device, now in-sert battery without unplugging charger and wait for few mins.
    If this not work, do let us know for further assistance.

  • Alltel 8330 Curve "Blackberry Device Manager has stopped working" HELP!

    I am a brand new smartphone owner, and first time owner of any Blackberry product, so I am a little overwhelmed here.  My problem stared about a month after I purchased my Curve.  Everything was working great, syncing everything, no problem.  Then, I started getting the following message:
    "Blackberry Device has stopped Working" with the additional verbage underneath "Windows is checking for a solution", after about 2 nanoseconds, that goes away and the following message is displayed "A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."
    I am running a new HP PC with Vista 64bit OS.
    The error occurs only while syncing my calendar; I have been able to sync everything else.  I have downloaded the most current desktop manager software ver. 4.7 english without media manager.
    I have seen many other users having problems synching their calendar, but I am not sure if I have the same problem for the same reasons.
    Any help would be greatly appreciated!
    Thank you,
    Hank

    The reason your device is running sluggishly is that you are running OS 4.5 on it.  That is the latest OS the 8100 will run.  However, it's slow running that big OS.  There is no OS 5 or 6 for the 8100.  You may be able to update to a slightly newer version of the 4.5 (4.5.0.188 is the latest) but you won't see much difference.
    If you want to update to it you can follow the instructions here:
    http://www.blackberryforums.com/general-8100-series-discussion-pearl/236835-latest-os-8100-4-5-0-313...
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Blackberry Desktop Software has stopped working. A problem has caused the program to stop...

    I have a Tour 9630 and just installed v6.0 and receiving an error window "Blackberry Desktop Software has stopped working. A problem as caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."  I have not received any message from Windows after 2 days.  Has anyone experienced this problem?  If so, I would appreciate any guidance.  I have Windows 7, if that matters. Thank you. in advance.

    Hi somewhatstock
    How far did you get with them? Did they have any ideas what might be causing the problem? Trying to work on it myself, so trying to eliminate what others might have tried. Curious why it works on my Desktop however. Losing tethering really causes problems as I rely on tethering with my laptop quite a lot.  
    Any information most welcome,
    regards,
    John

  • Blackberry Desktop Software has stopped working

    Blackberry Torch 9850 on the Verizon Wireless Network
    Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
    Windows 7 Home Premium, SP11 with an full admin account
    HP Desktop computer
    For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
    I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
    NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
    Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
    Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped  working

    http://www.blackberry.com/btsc/KB02206
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Blackberry Link Peer Manager Has Stopped Working

    Hello,
     Sorry if this message has already been posted before, but I have downloaded the latest version of Blackberry Link (previous version worked fine) but just as the download is completed I receive a message telling me that Blackberry Link Peer Manager has stopped working and the programme basically cannot be used.
    I use Windows Vista and have no such problems before.
    Could you please let me know if this has happened before and what solutions there might be.
    Thanks Glen.

    Hi Waterbuoy - I am still having the same problem and have done everything you have done as well. I have removed the programme, run CCleaner but the same problem every time. Just as the download is about to finish the peer manager stops working and the programme download closes. Makes it very difficult to back up (impossible) the phone and sync with MS Outlook.
    BlackBerry please fix this as I know we are not the only ones with this problem.

  • Blackberry Desktop Software 6.1.0.35 fails to launch with "BlackBerry Desktop Software has stopped working"

    OS: Windows 7 32bit
    BB Desktop Manager version: 6.1.0.35
    I bought a new notebook a few days ago and tried to install the above software (latest version) from Blackberry's website. The whole thing installed fine but when I tried to launch it after installation, I get the message:
    "BlackBerry Desktop Software has stopped working"
    I tried the clean uninstall with removal of folders and registry entries, rebooting it, running regsvr32 atl.dll and then reinstalling it and still I have the same problem.
    I had experienced a similar issue with my previous computer which I fixed by changing the permission and ownership of two registry keys "HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion" and "HKEY_CURRENT_USER\SOFTWARE\Research In Motion". But this time round, I found that:
    1) There is no "HKEY_CURRENT_USER\SOFTWARE\Research In Motion"
    2) I can't find a  "Desktop.log" in "C:\Users\<username>\AppData\Roaming\Research In Motion\BlackBerry Desktop" but I did find it in "C:\Users\<username>\AppData\Local\Research In Motion\BlackBerry Desktop\Logs"
    And this what it says:
    Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:18:51.794]03:18:51.810|INFO |1|Rim.Desktop.Shell|1|Application Started03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe"03:18:51.826|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:18:51.826|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:18:51.857|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:18:51.857|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:18:51.872|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:18:51.872|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:18:51.888|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:18:51.888|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:18:51.888|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:25:49.579]03:25:49.594|INFO |1|Rim.Desktop.Shell|1|Application Started03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:25:49.610|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:25:49.610|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:25:49.610|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:25:49.625|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:25:49.625|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:25:49.625|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:25:49.625|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:25:49.625|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:27:36.709]03:27:36.726|INFO |1|Rim.Desktop.Shell|1|Application Started03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:27:36.743|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:27:36.745|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:27:36.745|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:27:36.745|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:27:36.750|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:27:36.754|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:27:36.757|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:27:36.759|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:27:36.761|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:27:36.762|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:52:59.084]03:52:59.099|INFO |1|Rim.Desktop.Shell|1|Application Started03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:52:59.115|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:52:59.131|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:52:59.131|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:52:59.131|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:52:59.131|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:52:59.131|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:52:59.131|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:52:59.146|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:52:59.146|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 03:54:52.634]03:54:52.651|INFO |1|Rim.Desktop.Shell|1|Application Started03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 03:54:52.669|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3503:54:52.670|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none03:54:52.671|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 03:54:52.671|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544403:54:52.675|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3303:54:52.679|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3003:54:52.683|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1203:54:52.685|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.303:54:52.686|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1203:54:52.687|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16Date|Log Level|Thread ID|Module ID|Log ID|Message [2011-06-10 05:31:32.231]05:31:32.295|INFO |1|Rim.Desktop.Shell|1|Application Started05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Commandline: "C:\Program Files\Research In Motion\BlackBerry Desktop\Rim.Desktop.exe" 05:31:32.364|INFO |1|Rim.Desktop.Shell|2|Rim.Desktop.exe Version: 6.1.0.3505:31:32.365|INFO |1|Rim.Desktop.Shell|2|Product Installation Variant: none05:31:32.366|INFO |1|Rim.Desktop.Shell|2|OS Version: Windows7 [Microsoft Windows NT 6.1.7601 Service Pack 1] 05:31:32.366|INFO |1|Rim.Desktop.Shell|2|CLR Version: 2.0.50727.544405:31:32.543|INFO |1|Rim.Desktop.Shell|2|AppLoader Version: 6.0.1.3305:31:32.675|INFO |1|Rim.Desktop.Shell|2|Device Manager Version: 6.0.0.3005:31:33.021|INFO |1|Rim.Desktop.Shell|2|BBDevMgr Version: 4.2.0.1205:31:33.105|INFO |1|Rim.Desktop.Shell|2|Serial USB Driver Version: 2.2.0.305:31:33.183|INFO |1|Rim.Desktop.Shell|2|USB Driver Version: 4.2.0.1205:31:33.325|INFO |1|Rim.Desktop.Shell|2|PlayBook RNDIS Driver Interface: 1.0.0.16
    I have scanned through it and I can't find anything that says "fatal".
    Any suggestions? I am at my wits end after combing through this forum and other BB forums for the past few long days and nights.
    HELP!

    Well folks. I've had enough.
    The 9780 is a great phone, it's easy to use, practical and dependable. However, the Desktop Manager software has been giving me too many sleepless nights. On two occassions I must add: once at the end of last year when I bought it and only managed to solve it by myself after 4 weeks of trawling through online forums, blogs and other BB help sites and the recent one was last week when I tried to install it on my new Windows 7 notebook.
    I know this is not entirely the fault of RIM, Microsoft also has a part to play. But considering the state of technology these days, it shouldn't have to be so difficult. I want a phone and software that makes my life easier and not have to be a slave to it by trying days and nights to solve its problems.
    Hence, I have officially decom my phone and gotten an iPhone 4 instead. The switch ain't that difficult for me as I have always been platform neutral. As long it fits my needs, does it job well and doesn't give me too much headache, I'm cool with it.
    Ciao folks!

  • SOLVED: BlackBerry Desktop Manager Has Stopped Working

    Good morning.
    Let me start off by saying I have a Dell laptop runing Vista 64 bit with 4 gig ram.  I have Desktop Manager v 4.7 installed and has been working great synching my Outlook calender and my Blackberry.
    Starting about a week ago, the synch process gets all the way to the end and I get a message saying:
    "BlackBerry Desktop Manager Has Stopped Working" and I have the choice to "check online for a solution and close the program" or "close the program".  When I click on "view problem details I get this:
    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: DesktopMgr.exe
      Application Version: 4.7.0.37
      Application Timestamp: 49c1b7ab
      Fault Module Name: StackHash_6d57
      Fault Module Version: 6.0.6001.18000
      Fault Module Timestamp: 4791a783
      Exception Code: c0000374
      Exception Offset: 000aada3
      OS Version: 6.0.6001.2.1.0.768.3
      Locale ID: 1033
      Additional Information 1: 6d57
      Additional Information 2: a8064b034a1a2f2f618d075073f8fe42
      Additional Information 3: 2dc5
      Additional Information 4: dbcf31406c7084dbad1f33e2de526f4e
    Read our privacy statement:
      http://go.microsoft.com/fwlink/?linkid=50163&clcid​=0x0409
    Any ideas?
    Message Edited by The_Geek on 09-29-2009 06:51 AM
    Message Edited by The_Geek on 09-29-2009 07:38 AM
    Solved!
    Go to Solution.

    I found this on another site:
    1.) Start the Desktop Manager software 
    2.) Connect the blackberry using USB Connector
    3.) Select "back-up and restore"
    4.) Select "advanced"
    5.) Look at the list of information showing in the "device memory" window on your computer
    6.) Select "calender all" and DELETE it
    7.) Go back to the main screen and syncronize.
    8.) Everything should work fine!
    In essence it was a corrupt calendar data file on the Blackberry device, apparently.

  • Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

    Hi everyone,
    I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
    When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
    These are the methods I used to try to fix the problem.
    - Clean Uninstall
    - Removing registry
    - Deleting research in motion (appdata)
    - Restarting my computer about 5 times
    I went into event properties this is what i got. 
    Log Name: Application
    Source: Windows Error Reporting
    Date: 24/12/2013 18:47:10
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: chris-PC
    Description:
    Fault bucket , type 0
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: rim.desktop.exe
    P2: 7.0.0.32
    P3: 4ec52db7
    P4: PresentationCore
    P5: 3.0.0.0
    P6: 5167b4a6
    P7: 5021
    P8: 0
    P9: System.TypeInitialization
    P10:
    Attached files:
    C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
    These files may be available here:
    C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
    Report Status: 1
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
    <EventRecordID>41859</EventRecordID>
    <Channel>Application</Channel>
    <Computer>chris-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>CLR20r3</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>rim.desktop.exe</Data>
    <Data>7.0.0.32</Data>
    <Data>4ec52db7</Data>
    <Data>PresentationCore</Data>
    <Data>3.0.0.0</Data>
    <Data>5167b4a6</Data>
    <Data>5021</Data>
    <Data>0</Data>
    <Data>System.TypeInitialization</Data>
    <Data>
    </Data>
    <Data>
    C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
    <Data>1</Data>
    </EventData>
    </Event> 
    Please help thanks.

    Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all   "blackberry"   files found.

  • 'Password Attempts' security feature has stopped working

    Device info
    Your carrier: Virginmedia
    Model info and OS version: Blackberry 9300, 6.0 Bundle (v6.0.0.668, Platform 6.6.0.236)
    Apps and free space
    File free before remove/replace:  79666728
    File free after a battery remove/replace:  79719884
    Did a battery pull fix your issue?  No
    Apps installed and their version if possible:  None
    The problem is that the password attempts feature has stopped working.
    When setting the password there is also a drop down box to set the number of password attempts (defaults to 10).  When locked (or on power up) the blackberry prompts for a password.  My 'phone used to count down the invalid attempts (periodically prompting to type the word 'blackberry, threatening to wipe and reset the 'phone if all attempts were used up).  Now it does not do this - it did intermittently and erratically a few times - but now it will quite simply let you try as many passwords as you like until you put the correct one in (and it is duly unlocked).  No indication is given on the screen as to how many attempts have been made.
    I have updated the Blackberry firmware (to the version given above), with the same result.
    This is really strange - I would expect this to be a software problem.  The firmware update wasn't done under ideal conditions - I could retry this.

    Are you accessing the video podcast through the Videos menu or through the Podcasts menu? It's accessible through both, but will only play as an audio file if you select it from the Podcast menu.

  • ATTENTION: Desktop Manager Has stopped working - SOLVED

    Hey everyone!
    I've finally, finally solved a
    problem I've been dealing with for the past month (since updating DM to the
    latest version 6.x.35)
    I have a BB Bold 9700 with OS 6.0.0.600 ( by the
    way the issue is not related to the OS as I had the error prior to getting this
    version).
    The problem is that when opening DM, everything is fine AS
    LONG as I don't connect my phone. As soon as I do, DM crashes with the dreaded
    "DM has stopped working" message. I tried literally everything... Browsed many
    forums and found onyl questions without answers... Turns out hundreds of BB
    users faced the same problem on various BB models. Out of these I can honestly
    say, only 2 managed to fix the issue they were facing.
    To start with and
    to help people identify if my issue is similar to the one they are facing, I'll
    paste the issue as shown in :
    Rim.Desktop.Exception.log
    14:47:54.860|FATAL|10|Exception|0|Fatal
    Error
    System.IO.IOException: The directory name is invalid.
    at
    System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    at
    System.IO.Directory.InternalGetFileDirectoryNames( String path, String
    userPathOriginal, String searchPattern, Boolean includeFiles, Boolean
    includeDirs, SearchOption searchOption)
    at
    System.IO.Directory.GetFiles(String path, String searchPattern, SearchOption
    searchOption)
    at System.IO.Directory.GetFiles(String path)
    at
    Rim.Common.Filesystem.Win32FileSystem.<GetFiles>d_ _7.MoveNext()
    at
    Rim.Common.Filesystem.FolderPath.<GetChildren>d__3 `1.MoveNext()
    at
    Rim.Common.Filesystem.FolderPathExtensions.<GetChi
    ldFiles>d__6.MoveNext()
    at
    Rim.Media.Common.LibraryIdVersionManager.UpgradeWm sFilesForWmp(IFolderPath
    settingsFolder)
    at Rim.Media.Common.LibraryIdVersionManager.UpgradeTr
    ansactionFiles(IFolderPath settingsFolder)
    at
    Rim.Media.Device.BlackBerryInfo.CreateDriveInfo(Me diaPaths mediaPaths,
    MediaDestinationType destinationType, IInterruptibleFileSystem fileSystem,
    Boolean isContentStore)
    at Rim.Media.Device.BlackBerryInfo.RefreshDriveInfo(B
    oolean isDftpMode, Object token)
    at
    Rim.Media.Device.DeviceService.OnDeviceAcquired(ID evice device, Object token,
    DeviceAcquireResult result)
    at
    Rim.Desktop.Services.DeviceManager.Device.Internal Login(List`1 loginActions,
    Boolean isPrivate)
    at Rim.Desktop.Services.DeviceManager.DeviceManager.P
    rocessDeviceLoginRequest(Device device)
    at
    Rim.Desktop.Services.DeviceManager.DeviceManager.<
    LoginCurrentDevice>b__11()
    at
    Rim.Desktop.Services.Tasks.Task.RunOneOperation()
    at
    Rim.Desktop.Services.Tasks.Task.Run()
    at
    Rim.Desktop.Services.DeviceManager.DeviceManager.h andleWork(DeviceManagerWork
    work)
    at Rim.Common.Utilities.QueueWorkThread`1.ThreadProc( )
    at
    System.Threading.ThreadHelper.ThreadStart_Context( Object state)
    at
    System.Threading.ExecutionContext.Run(ExecutionCon text executionContext,
    ContextCallback callback, Object state)
    at
    System.Threading.ThreadHelper.ThreadStart()
    Now my problem is
    that unlike other error logs posted by users on various forums, mine didn't show
    what the issue was... There is a gap between the 1st and 2nd lines in the log.
    In all error logs I saw, that missing line was supposed to hold details on the
    issue. In my case, the "invalid directory name".
    I tried
    reinstalling DM without success and after seeing that so many people on the web
    had given up considering RIM was not taking any action, I joined the club and
    even made the decision not to buy the 9900 once it is released.
    Finally
    today, for some reason while working on resolving an issue in an application I
    use at work, I decided to use a tool for trying to solve the DM crash... The
    tool is Process Monitor (procmon.exe) and is an AMAZING tool to see exactly what
    happens when you run any process (executable or others).
    Granted it's
    not very accessible and users who don't work in IT might not be familiar with
    many terms/features in this tool, but I honestly don't think there is any other
    way to identify the problem you're facing in DM.
    In my case I noticed in
    the captured activity of Process Monitor that there were two "path not found"
    issues just before the activity related to writing into the error log started.
    The 2 paths were :
    F:\BlackBerry\system\Media Sync\xxxxx.system
    C:\Users\Nicolas\AppData\Roaming\Research In Motion\BlackBerry Media
    Sync\<mypin>.settings
    First path is on the blackberry itself
    and in my case I had a file named "media sync" but no folder. I renamed that
    file and created the folder with that name.
    For the 2nd path, which was
    very strange, I could not find a file matching my BB pin... There was another
    one matching my wife's pin. I just took a copy of it and renamed it to my pin
    number.
    After these 2 adjustments I reopened DM and I got a message
    that a new device had been detected. I did a few settings and my BB connected
    successfully... No crash... I tried syncing, backup and everything seems to be
    working fine now.
    I hope this helps others in investigating the
    issues they are facing. By the way in Process Monitor be sure to first access
    the Filter options and select process name as : "rim.destop.exe"
    This will
    monitor ONLY the activity related to DM.

    Hi Nicolas81...
    Thanks for the detail here.  just to let you know, we have logged a bug with the Desktop Manager development team to have this fixed for the next version.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Desktop Manager Has Stopped Working @ Processing Device Calendar During Sync Process

    I have a BB 8330 and have an annoying issue....it sync'd with MS Outlook for about 2 months after i got it then I started getting an error inthe sync process "Blackberry Desktop Manager Has Stopped Working, Windows is shutting it Down"....this always happens at the exact same point inthe sync process..."Processing Device Calendar".
    I've done everything, Verizon tech support...BB tech support...uninstall/reinstall...nothing has fixed it. I even deleted everything out of outlook and started over. The odd thing is that everything EXCEPT the calendar will sync....it's just when it gets to the "processing device calendar" is stops syncing and I get the 'DM Has stopped working' error and it closes.
    I am going to scream if I can't get this fixed...it's been going on since last October!!
    Any fixes out there?

    Hmm. That may be something in your calendar database is corrupt. Was your device ever synched before? There is a way of clearing the calendar database. So if you have your device synching with Outlook, after it's cleared from the BlackBerry, you could try synching again.
    To clear the calendar database you can go into Desktop Manager | Backup and Restore | Advanced. On the right hand side select the calendar database and hit the Clear button. Afterwards try synching again
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Desktop software has stopped working

    See error message below:
    10:54:15.775|FATAL|1|Exception|0|Fatal Error
    System.TypeInitializationException: The type initializer for 'System.Windows.Media.FontFamily'
    Upon launch of 6.0, the error occurs with this note:
    Blackberry Desktop Software has stopped working
    A problem caused the program to stop working correctly. Windlwos will close the program and notify you if a solution is available.
    I found the above log file under:
    C:\Users\Dave\AppData\Roaming
    What is the deal with the font and how do I get rid of it so we can use the Blackberry software. We are running Windows 7 pro.
    chrismt

    Thanks for the reply.
    Follow all of the steps in this KB article and once completed restart your computer:
    www.blackberry.com/btsc/KB02206
    Then once the computer is up and running, disable all start up items in msconfig.
    Restart the computer again and install BlackBerry Desktop Software again.  
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

Maybe you are looking for