My Blackberry 9320 always reset !

Hello everybody !
I've bought my blackberry 9320 two weeks ago, but it always reset ! I've tried to do a hard reset, a soft reset and a logicial reset, but it doesn't work anyway !
Does someone have the same problem ?
Can someone help me ?
Thanks you !

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Blackberry 9320 Error after upgrading app world, bbm, blackberry id

Hi,
I am a newbie and need some help here. I just bought a blackberry 9320 to replace my old 9700. After bought it, I upgrade the app world application to the newest version from app world website and bbm to bbm 7 from appworld app (9320 originally has bbm 6). When activated bbm, before running the bbm 7 it request to update blackberry id app to the newest. Then I managed to restore my bbm contact list through my blackberry id (previously I have bbm 7 on my 9700).
After upgrading then I did the pull battery to clear the memory (hard reset), but after put the battery back and my blackberry booting, it load until displayed "JVM error 517". What went wrong? JVM error 517 refer to hardware software conflict. I tried to hard reset again but the result still JVM error 517. Then I reload the software OS 7.1 downloaded from blackberry website (OS 7.1 for Telkomsel, wireless service provider in my country, Indonesia). And then I upgraded again my blackberry app world & bbm same as I did at the first time I bought 9320, did the hard reset, and JVM error 517 appear again.
Then I gave up and just reload the OS 7.1 without upgrading any app on my blackberry 9320 and I cannot restore my bbm contact list since it is stored with my blackberry id (bbm 6 doesn't has feature to restore through blackberry id and I never back up my bbm contact list.
Is there any way to restore my bbm contact list through blackberry id on bbm 6? Why after upgrading blackberry app world, bbm app from 6 to 7 and updating to the newest blackberry id app my blackberry went "JVM error 517"?
Please help me to solve this so i can do upgrading without having any JVM 517 error again or restore my bbm contact from blackberry id on bbm app 6.
Many thanks in advance.
Regards,
Stevanus Colonne
If want to thanks click "Like", if problem solved by this post then click "Solution" so others can find it

Hi Stevanuscolonne
Sorry to hear about your bad experience with your previous BlackBerry !
As a BlackBerry lover myself , I 'm glad you chosen BlackBerry again and Bold 9900 is indeed a good device . Its has a good processor and a huge internal memory and ofcourse some good features.
Regarding your Battery drainage problem, Generally this occurs when applications runs in the background , or because of any unknown Third party application installed within our device . A regular battery pull restart is always advised for our BlackBerry . If we press and hold the Menu for a few seconds, it will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) we should always look if any other apps. are running.
Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.Don't leave your Browser open on any active webpage when not in use.If programs run in the background it will also lead to overheating and also quick battery drainage.Please have a look at these Article I am sure it will help you a lot in overcoming your problems :
KB14320 : How to maximize battery life and free memory on the BlackBerry smartphone.
Good luck and enjoy your new BlackBerry
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Blackberry ID Password reset email doesn't contain a link to reset password!

I'm having the same issue that this guy had in this forum (which doesn't seem to have a solution?): http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Blackberry-ID-Password-Reset/m-p/1745415#...
Basically, I'm trying to reset my Blackberry password for my Blackberry Curve. I get a password reset email when i request it, but the email does not contain a link to reset my password. The ENTIRETY of the email is as follows:
"This email has been automatically generated. Please do not reply to this email.
If you have not previously indicated that you wish to receive emails from Research In Motion Limited and/or its affiliated companies regarding exclusive offers and updates about BlackBerry products and services and you would like to do so, please click here.
Research In Motion Limited, 295 Phillip St., Waterloo, Ontario, Canada, N2L 3W8
©2012 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world."
Does anyone know what the problem is? It's not my web browser distorting the email -- i've tried retrieving the email from Firefox, Google Chrome, and Internet Explorer.
Solved!
Go to Solution.

That is very strange indeed...with only 2 possible causes I can think of.
1) Your email app (on your PC) is blocking the link that is included in the email...many email apps will do this and sometimes you must override them. If you have an alternate interface to use (e.g., GMail webmail interface versus Outlook), then try the other and see if that helps. Depending on the email environment (e.g., private corporate email system), it is also possible that some gateway along the path is stripping out the necessary link(s) as a security measure.
2) The reset email facility is actually broken, and the email does not contain what it is supposed to. If that is the case, then it requires formal attention from RIM. The only way to achieve that is for you to contact VZW and have them escalate your case into RIM.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry 9320 broken,9360 on the same route due to "battery to low for radio use" etc

My previous blackberry 9320 ,which I can't use anymore, aswell as my 9360 that's on the same route as the previous one started out in the beginning with
-battery to low for radio use(which I would turn back on)
Later my memory card couldn't be recognized, after some attempts of "fixing the broken files" as the phone would say, and then "repairing failed"
Problems got worse ,as if I allready can't use a memory card because all 3 got broken somehow,but after that it started saying "battery to low for radio use" then my battery would in a matter of seconds drain and then a message I get atleast 30 times a day "battery drained,shuttingdown handheld". It gets worse, then it says the same message ,but only this time the battery is full, because the phone must be pluged in too a charger to be able to start, and as I call it, then has to be on "life-support"(charging like 24/7). These problems seem to be activated by high radio use or just plainly to irretate a person. I'm very dissatisfied with blackberry and I seek answers. now here comes the catch, I took my previouse blackberry,the 9320, in 2 times to get the software updated and the last time they couldn't say why this is happening , aswell as try putting another(new) blackberry 9320 battery in the phone. It worked for 3 days,no kidding, and the same problems in their stages began.I fear my blackberry 9360 is on the same route and I'm dissatisfied with these products for its expensive and causing trouble. Please help me resolve this problem ???p.s both phones were newly bought since they are contract phones.

Hi and Welcome to the Community!
Given that you've already begun formal service for this issue, I recommend you continue with that. After all, they said it was fixed, but it's not...don't you want to challenge them on that fact?
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My blackberry 9320 will not switch on

Hello I have a blackberry 9320 and i havent used it in about 4 months I tried to charge it earlier it wouldnt charge the red light would stay on for apporoximatley 40 seconds and then it would go off and the screen would stay blank
Can someone tell me a solution as sooon as poosible much apppriciated

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry 9320 Restarting Again And Again !!!!

bought blackberry 9320 in august 2012...and since past few months m experiencing restart problems...m using whatsapp..or listng music or anythn phone gets restrtd ...jst checked out the authorised bb service centre 2 days back..they took 540rs for software issue..acc to them dis restrt problem belongs to software issue..but even after formatting and everythn my phone is gettin restrtd...have u got any solution to this?

Hi and Welcome to the Community!
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Transfer Memo from BlackBerry Z10 into BlackBerry 9320

Hi All,
Kindly please need your help,
i would like to ask how to transfer memo/remember into blackberry 9320.
Thanks,
Anggoro

Xilisoft makes some handy programs, maybe this one will help:
http://download.cnet.com/Xilisoft-iPhone-Transfer/3000-18551_4-10957926.html
It's always funny when it's someone else.

My story about the Blackberry 9320

My story about the Blackberry 9320....
I have asked question's about buying a Blackberry for my Mom/Me for personal use from a few people and all very knowable in the IT world, and from one i know who uses a Blackberry as well manage there enterprise. All said it's too much phone to buy for you Mom.....
But as it would have it Mom really needed a new phone and when i saw the 9320 on sale i ask her to have a look at the phone and let me know what you think of it. She did... and just loved phone...the feel..the size..key board..even the white colour.
So the following day i went and bought the white 9320 for her, and really thought i had a challenge on my hands to teach a 76 year old to use the phone. Boy was i and every one i talked wrong about the 9320 being too much phone for her to use.
First off she was very happy to get this Blackberry, and secondly the setup was as easy as easy can get. We logged in to Virgin Account setting applied the new information and with in 5 minis it was updated and live.
Then came the part to show her how to text and use the phone, and in less then an 30 minutes she had the basics and was texting and calling with easy. I wanted to show her more about the use of what it can do and was told, no i want to figure it out myself so i can learn and remember. But Mom's it's a lot of phone and if you get frustrated you may not be too happy. And the answer i got was that's ok i can figure thing's out on my own, and that way i can learn.
With in a few days my 76 year old Mom figured out own her how to do just about anything wanted to do with the 9320, contact's, calendar, texting, bed side clock, tasks, making appointment's attaching photo's to texting, using the documents to go and more all on her.
I was so impressed by how easy and comfortable she felt with the phone i went and bought one for myself.
We both have had a phone before Christmas and tho it was a learning Curve (lol no pun in tended) in the being we both feel very comfortable use it.
This is a great little phone and thought i would sharing this story from these two very happy user's.
Rainsie and Mom

Hello Rainsie
So nice to hear that you mom is enjoying here new BlackBerry® Curve 9320, And thanks for sharing your story , Give my regards to your Mom.
Thanks again
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Mouse tracking always reset to a specific area point

Hi,
My iMac mouse always reset to a specific area of my screen every time I move it.
I thought that it was the magic mouse tracking that was bugging but it's not : the same problem occurs when I'm using the ScreenSharing app with my computer on sharing mode.
I tried to restart the computer, empty the PRAM after unplugging the computer but nothing worked..
Here's the specs of my iMac :
iMac 27-inch, Late 2012
3,4 GHz Intel Core i7
32 Gb of ram
NVIDIA GeForce GTX 680MX 2048 Mb
OS X Yosemite 10.10.1
Someone could help me please?

Everything is ok finally : I haven't seen that the pen of my graphic tablet was layed down on it..! -_-

Can't open Hotmail anymore on my Blackberry 9320

My Hotmail won't work on my Blackberry 9320 anymore. These are the messages i get when i try to log on=
Refusing connection. This server has been previously noted as supporting HTTP strict transport security. Due to SSL certificate warnings/errors a connection will not be made.Server certificate error details untrusted certificate. Unable to determine the certificates origin. This has been disallowed by your administrator.Mail.live.com untrusted certificate chain. Stale chain status. Revocation status unknown. Trust status not trusted. Expiration date Sat 14th May 2016.Certificate type x509 Public key type RSA 2048.
I contacted T-mobile who says its nothing to do with them and i contacted Hotmail and they said there's a possibility that a problem in my mobile browser is causing this issue. In that case, it would be best to get in touch with the manufacturer of your device for faster resolution since they are experts in the field of inquiry and they have the appropriate resources to resolve this issue.I tried using another Blackberry with a different sim card and i still get the error messages when i try to use Hotmail, Hotmail does work on my computer though, which is what's confusing me.

I'm in the same situation as Holly3.
I've never had my a data plan or my email actively pushed through Blackberry mail, but have accessed my Live email account successfully through the browser for almost a year.
Then about three weeks ago this started failing with an "Untrusted Cert Chain" message, specifying mail.live.com.
The same message is displayed when I try to gain access to any HTTPS web site, so I don't think the issue is restricted to emails, but more to do with the way SSL certificates are being examined/processed now.
Has there been a change of heart at Blackberry, and this loophole into secure sites shut down for the sake of £2.50 a month?

Blackberry 9320 won't dowload music. Help?!

My 3 week old blackberry 9320 curve won't dowload music! It downloads until quarter-way & then says "error". This is extremely frustrating as I had a previous 9320 that had exactly the same problem & was sent in for repairs but I was then given a brand new phone 3 weeks later? Could someone please assist??

I suggest you try downloading music via wifi and see if it completes. If you are in South Africa note that MTN had restricted their BIS to no downloading. This could be the reason why you are not able to get it working, what error mssage are you getting?

Blackberry 9320 cursor

I just bought my blackberry 9320 and the cursor is moving all over the screen without me moving it. It makes me unable to text because everytime I type a letter in the cursor scrolls all the way up the conversation. I can't click on any of the apps or icons as the cursor keeps moving! It is not due to track pad sensitivity or anything, so i don't know how to fix it!

Hi eabrown,
As you told battery pull restart and adjusting Trackpad also did not solve your problem, and since your device is new as you told so it will be better if you get it checked by your service provider or service dealer to rule out any hardware issue.
Good Luck
Prince
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry 9320 battery heats up!

I recently got a blackberry 9320 about a month ago and my battery tends to heat up after a couple of minutes of using it, I don't know what the problem could be...My brother had the same problem with his BB 8520 but only after a year, it later stopped working. 2 weeks after getting my phone I used his 8520 charger because it was much longer then iy charger, then my battery started heating up I don't know if it is charger but I stopped using it and it still heats up PLEASE HELP!!

I think this is normal, but can you take it to the store so a tech can take a look at it?
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Blackberry 9320 was reformatted

My Blackberry 9320 was reformatted. Whenever I plug into the PC the software didn't appear and all my files and contacts were lost but all applications are still here in the application management. I can still use it now but I'm not sure if the OS is still working well. What should I do? Do I need to download a new software? The OS is v7.1.
Thanks in advance for the help.

Hi there,
As I asked by reformatting do your mean you wipe your device or something else ?
If you performed a wipe then loosing your contacts etc is normal , those were stored on our device memory and if we perform a Security wipe then it will delete all user data from within that device .
pauladelapaz wrote:
Before when I plug it in the PC, Blackberry folders contains other folders such as camera, documents, etc. but now the case is, all folders were deleted.
On your device first be sure that Mass storage mode is enabled :
KB13564 : How to enable or disable mass storage mode on the BlackBerry smartphone
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BlackBerry 9320 Fm Radio Active Problem

Hello
1 week ago I bought the Blackberry 9320. However, since the first week I could not active Fm Radio icon. I did all of the version update. I put off the battery. But the result is negative. I know my English is bad, thank you.
Help please ...

Hello,
Yes do you plug in your earphones when you try to active FM Radio?
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

My Blackberry 9320 always reset !

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