My Blackberry Curve 8520 get authorisation failure when i call people

I bought a Blackberry Curve 8520 yesterday on pay as you go on virgin. I got my £10 top-up that came with it this morning and so i thought would call a friend. when i do it says 'authorisation failure'. This is quite annoying as i only bought it yesterday and yet i cant even call anyone, already!
Ive looked all over the internet and havent come to a clear solution, this sort of problem seems common with second-hand phones, not phone that are brought brand new. cheers for the help, would be welcome.

Hi and Welcome to the Community!
There is definitely something not correct, but it is at the voice-level functionality, not the data level. So, you need to talk to Virgin about it...it is their network, after all, through which your BB is unable to communicate.
Good luck!
PS -- you did not say clearly...but is your BB new or used? If new, did you also buy it from Virgin? If so, then they are 100% responsible for all of your services as well as 100% responsible for all of your formal support...which only bolsters the "ring them up" path to seek resolution.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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