My Blackberry Curve 8520 optical trackpad bit loose. Normal?

Hi all. I just got my Blackberry Curve 8520 by mail and so far so good. But I have a question about the optical trackpad. It seems that when I scroll up or down using my thumb, the pad itself moves a bit up or down. I mean very slightly that you can feel it. This slight movement does not happen when i scroll  left or right direction. Is this normal? Is the optical trackpad suppost to be 100% solid vuilt into the device, no movement whatsoever, not loose what so ever??? I AM NOT TALKING ABOUT THE DOWN PRESS.
Please, anyone with and 8520 check this out with yours and reply back,
If its a probem, I need to exchange mine. Dont want the optical trackpad to fall off in the future. Thanks.

I have the Sprint 8530.  Mine does the same thing.  These are little pads that are connected to a device that allows you to actually "click" on them to select your selection.  You can feel this when you move your finger around on it.  It is supposed to do that.
"Succes cannot be acheived if complacency is reached"
If my information helped, or resolved issue, please click Kudos Button. Thank You

Similar Messages

  • Blackberry Curve 8520 Keyboard not working

    A few months ago the keyboard of my Blackberry Curve 8520 stopped working out of the blue, I checked the water damage indicator and it is was still white.  I left the phone and used a spare one, so I knew it was nothing to do with the sim card.  Yesterday I decided to check on my blackberry and it worked! Then this morning at 8am the alarm went off, I turned it off and left my phone alone but when I went to use it at 8:30 it had completely stopped working, not even the trackpad.  A few hours later the trackpad started working again but that's it, no keys or any of the side buttons.
    So now as soon as the screen goes black that's it you have to do a battery pull to get the screen to light up again.
    This is very annoying and has been going on since April now and I would really love to know what causes it, anyone know?

    If you can tell that it is not a harware issue or what not, then it may be a software issue that can be fixed by a clean reload. Please check the link below to guide you through the steps.
    How to update BlackBerry Device Software using BlackBerry Desktop Software for Windows
    Goodluck and let us know if this resolves the issue.
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

  • My Blackberry Curve 8520 Froze and now wont turn on!!

    Hey, please can anyone help!!
    My blackberry curve 8520 got wet 2 days ago and was fine for ages...
    Then it completly froze so i took the battery out and now it wont turn on!!
    There is no red light, no white screen, nothing
    I have taken the batt out, left for a min put it back in but nothing. I tried taking it out for longer but still nothing.
    I have left it on charge for ages but that dodnt work either.
    Nothing happens, it just wont turn on.
    Is it completly ruined or is there a solution??
    It was working fine for hours after it got wet so little bit confused as to whether that caused damage or not.
    Apologies if i have left anything out

    I've often seen it recfommend to place in a bag of rice so that the moisture gets soaked up.
    Check out this link
    http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
    If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
    Remember to resolve your thread by clicking Accepted Solution.

  • Blackberry Curve 8520 'frozen'

    My Blackberry Curve 8520 seems to have frozen. None of the functions such as the trackpad and answer button work at all, only the keys on the keypad SWLHG & Y do. I can't answer calls or place calls.  It connects to Desktop manager with no problems at all and I have tried updating the software. The phone has not been dropped or had any water damage and I checked inside for the water sticker, which is fine.
    The phone is on a contract with Orange and I have insurance on it, but I am wondering if there is any 'fix'

    Ah yes, knowing what has already been attempted certainly prevents wasting anyone's time.
    So, with that, what happened just before this behavior started? A new app? An update? Something else? The tiniest thing could be causal, so think very carefully.
    If there was some change, then you have two possible ways to proceed.
    1) Remove the change. Given then behavior, you'll have to use the Desktop Software to remove whatever the offending thing is:
    KB10376Remove applications from the BlackBerry smartphone
    2) Reload your OS clean, and then start putting apps back on. You'd want to go slow here...giving it time to know for sure that the behavior presents or not. Once it starts, you know the culprit.
    If there was no change recently, then you likely can only go with method 2...
    Lastly...don't rule out moisture damage. The behavior could actually indicate that. And moisture intrusion into a BB is much easier to suffer than one would think (with the indicators sometimes not presenting positive). To attempt to treat that, you'd need to follow this FAQ:
    http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My blackberry curve 8520 has lost all my pictures in the lost.dir folder how do I recover them

    I have a blackberry curve 8520 and it has moved all of my pictures on my memory card into a folder called LOST.DIR (I`m not 100% sure they have moved there but  I found a lot of files in there that seem to be my pictures) I am not sure how I  can recover these files, please help! I`m not sure if it has something to do  with the fact that a few weeks ago I was taking a picture and a pop up came up  and said something along the line of there wasn`t enough memory on my SD card so  pictures will save on device memory and I clicked yes. I`ve taken out the SD  card and battery several times and that hasn`t worked. I took someone else`s  advice an moved the folder into the DCIM folder where I was able to rename one  file to . jpeg but I cannot open it. PLEASE HELP!!!!!!!!!!

    Hey Tosin29188,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    Are you able to locate this folder when accessing the media card from a PC or Mac?  Also are the pictures files renamed to a different extension? (For example: Picture.rem)
    Are you able to open the media files up on a computer?
    I look forward to your reply.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • In my BlackBerry Curve 8520 any applicatio​n is not working

    Hello..
    My name is Hamza Qureshi. I am using blackberry curve 8520.
    My service provider is Airtel Prepaid.I am facing some problems when i am using 2g plan in my curve 8520 then except browser not a single application is not working like (whatapp, wechat, line, operamine browser) not a single 1. May i know the reason?
    I had reset my phone last month and from that point of time i m facing the same problem infact the wifi is also not working, when I connected my phone with the wifi of my home is shows that its connected but its not working. 
    I thought the problem is that my blackberry id and bis plan is not activated in then i recharge it for 1 week and create by bb id and that particular period of 1 week I downloaded the application but after that I am facing the same problem so can any one help me in this.
    Right now i am using 2g plan but except browser nothing is working not a single application nor a wifi.
    please help me I wanted to use these app on 2g plan not on BB plan or airtel.
    So kindly provide me a proper resolution regarding my query.
    I am requesting with warm warm warm regards

    Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
    You must, in order to get the RIM push email functions you are looking for, as well as additional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
    So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
    Good luck.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Help with Internet Settings for Blackberry Curve 8520 On Orange Pay-Monthly

    I need help with my internet settings I'm currently on Orange Pay-Monthly and have recently bought a second hand Blackberry Curve 8520 which is unlocked but used to be on 02! I don't have a clue on what to do or where to start all I know is in the top right hand corner where the signal bar is it says GPRS and WIFI ! I don't want WIFI as I don't have a wireless connection and would like to get the settings for my curve so I can browse the internet and go on Facebook etc and BBM!! I've clicked on the internet logo in the menu bar but it just say's hotspot browser.. but wont let me browse!! Some one please help me !! 

    Hey BaByPaW1990,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    You can get your APN settings from your network service provider, also make sure you have a BlackBerry data plan.  
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • How to solve this problem 'Uncaught exception: dssma: invalid state(5): 25 in blackberry curve 8520?

    HELLO, I have blackberry curve 8520. i have got error in my phone. the error is "Uncaught exception: DSSMA: invalid state(5): 25. I am unable to open my Inbox messages and unable to view phone's call history. the phone shows the same message again and again 'Uncaught exceptionSSMA: invalid state(5): 25'. Please help me how to solve it? I am unable to read sms in my phone. Please help me.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!!
    There's pretty much no diagnosing those -- they are the equivalent of the random errors in Windows for which tracing the root cause is fruitless. Basically, these are the last out in the programming code -- some event occurred for which there is no handler in the code. The fix is a code update that handles the event...but, again, knowing what the event is is pretty much impossible. So, there are a few things to try:
    Sometimes, the code simply becomes corrupt and needs to be refreshed -- just like a reboot:
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    If it won't boot up cleanly, then you may need to try Safe Mode:
    KB17877 How to start a BlackBerry smartphone in safe mode
    There might be an updated code set from the carrier -- check them via this portal:
     http://na.blackberry.com/eng/support/downloads/download_sites.jsp
    The toughest possible cause is a badly behaving app. To find it, there are a couple of options. One is to see if you can read the log file:
    Go to the home screen. Hold down the "alt" key and type 'lglg'. (You will not see anything while you type).This will bring up the log file. Scroll down (probably many pages) untill you see a line that says 'uncaught execption'. Click on this line. The name of the app will be in the info. Alternative methods for bringing up the logs are in this KB:
    KB05349How to enable, access, and extract the event logs on a BlackBerry smartphone
    The other method is to remove apps one at a time, waiting a while in between (I usually recommend a week), until the problem ceases...thereby discovering the offending app. Still another method is to reload the BB OS cleanly, leaving some time between adding other apps onto the BB so as to be able to determine exactly which one is the cause.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry Curve 8520 not working correctly

    My Blackberry Curve 8520 is not working correctly. It has worked on and off for about 2 days now.
    The first thing to stop was the media files - at first it said the SD card was inserted, but couldn't find any files. I've tried repairing the card. Then it is said there was no card inserted. Have taken out and re-entered the card, and formatted it. It now says there is no card inserted again. 
    Also, Whatsapp and BBM are not working. I can open them, and can type a message, and press send, but no message actually sends. 
    Plus the screen keeps freezing, will only work again through a battery pull. 
    I've had the phone for about 3 months.
    Please help!

    Hello Sarahhelen,
    I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
    If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
    How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
    http://btsc.webapps.blackberry.com/btsc/KB10339.
    If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
    Thank you.
    -HB
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • HELP PLEASE! Blackberry curve 8520 - keep getting stuck on "white screen"

    Hi i only have this blackberry curve 8520 for like 3 days and already its getting stuck on the "white screen" i experienced this problem with my previous blackberry and after several battery removals it broke and wouldnt turn on again and NOW this new blackberry with the same white screen problem! please HELP ME ANYONE PLEASEEEEEEEEE!!!
    thanks  

    Do you have a media card installed? If so, remove the battery while the phone is powered on, remove the media card (leave it out), then reinsert the battery and let the phone fully reboot. See if that makes a difference or not.
    "Cats may taste like chicken, but they have more bones than rabbits."
    Blackberry 101
    Tips & Tricks
    Videos to learn from on youtube

  • I cant read PDF files on my blackberry curve 8520.

    I cant read PDF files on my blackberry curve 8520. Its not working, please help.

    You will need PDF file reader application in you smartphone to read PDF files. But if you receive PDF files as email attachments then they'll open in your phone.
    tanzim                                                                                  
    If your query is resolved then please click on “Accept as Solution”
    Click on the LIKE on the bottom right if the post deserves credit

  • Can't create a personal email account on my Blackberry Curve 8520.

    I cannot create an personal email account on my Blackberry Curve 8520. I’ve already followed some of the instructions from this forum and on the main website of Blackberry but still can’t create an email account for my phone.
    These are the steps I’m doing when I’m trying to create and email.
    From the home screen, go to Setup.
    Click Setup Wizard.
    Click Email Setup.
    But when I’m in the email setup, the only option I have is the “I want to use a work email account with a Blackberry Enterprise Server.
    I don’t have the option of “I want to create or add an email address”.
    Now, how can I create a personal email account on my phone?
    I hope somebody can help me in my problem.
    Solved!
    Go to Solution.

    Hi and Welcome to the Forums!
     To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry curve 8520 configuration

    Hi everyone,
    does any of you know if it is possible to use a blackberry curve 8520 bought in Italy with an UK operator?

    I am in ethiopia and my opera mini works just fine but I can't download applications &when I try to watch videos online my BB change the browser to wifi. How can I use BB's browser .my network provider is ETH-MTN I have a BB 8520 curve

  • Blackberry Curve 8520 OS 4 Remove Speed Dialing Code

    Hi i have an older Blackberry 8520 OS 4  which i am trying to remove the "1" dialing code
    Instructions for newer OS say to change the "Country Code" in "Smart Dialing"  to a chosen country or "unknown"
    This is in the newer OS and Bold 9900
    In OS 4 I can find no such setting
    Can someone please help me find it
    thank you

    Hello redlake,
    Welcome to the BlackBerry Support Community.
    The following section from the BlackBerry Curve 8520 smartphone user guide for OS 5 should help as the steps for Smart Dialing should be the same:
    http://bbry.lv/Z06nUI
    Thank you,
    -FB
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click "Accept as a Solution" for posts that have solved your issue(s)!

  • Blackberry curve 8520

    and also when i boot my phone up i just get a white screen with a black clock soinning around in the middle of it whitch takes ages ive had 5 blackberrys and never had this problem before as when i had my bold i ust toget the blackberry bar n cud c it booting up =(

    Hey charlotte1986,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    This KB article will resolve the issue of the clock icon appearing on the BlackBerry® Curve™ 8520 smartphone: www.blackberry.com/btsc/KB10307
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

Maybe you are looking for