My Blackberry Curve 8530 keeps shutting down

WHy does my BB Curve 8530 keep shutting down every half hour or so? And of course, it takes 9 minutes for it to restart so I am missing calls and texts many times a day. Is it a software thing that can be fixed? I am not upgradeable for another 7 months, so I'm stuck with this phone! Help?

Hi rowinchrist,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing your BlackBerry® Curve™ 8530 smartphone to shut down, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

My blackberry curve 8530 keeps shutting off by itself!!

Lately, most times I've been texting, talking on the phone, listening to music or going on facebook or twitter, my phone just randomly shuts off, restarts, and by the time it turns back on, even if it was at a full battery life right before, my phone either turns back on just to say that the battery is completely drained, and then that the shutting off will be handheld, or it simply doesn't turn back on. It's really annoying, sometimes it shuts off in the morning right after I leave home and I'm stuck with no phone for the day. It's been doing this multiple times a day and I'm beginning to get extremely frustrated. Even when it's charging, it still shuts off (but then turns back on because it's plugged in). I'm thinking that maybe it's been doing that because my battery has been over used in the past two years and it should be replaced, but I don't know if I'm right. Please help!!

Hello aheadley,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
If this method is not working try using the method listed in this article. http://bbry.lv/JPyFFv
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

My Blackberry Curve 8520 Keeps Shutting Itself Off...

Moderators, I really need your help.
My Blackberry Curve 8520 Keeps Shutting Itself Off after my power supply got damaged (the cord was cut open and the two small cables were touching each other causing it to spark a little). Now I turn it on and just 5 to 10 seconds later it shuts itself off everytime. The media card is damaged too. Last night I charged its batteries and 5 minutes ago it was already drained. I dont want to lose my contacts, notes or BBM contacts.
Please at least help me diagnose the problem.

Hi dalstongirl
Have you already sent your BlackBerry in for service? If not, I would advise checking for any software updates by plugging in your BlackBerry to your PC and going to www.blackberry.com/update
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

My 9300 Curve (v5) keeps shutting down!

My 9300 Curve (v5) shuts down every time I send an email with a picture attached, anyone have a suggestion? It actually did it one other random time while I was writing a long email, but every time when sending a picture it definitely shuts off. I assumed it was a memory issue, but cannot seem to figure out how to fix it or find an answer anywhere.
Thanks

Hi rowinchrist,
Welcome to the BlackBerry Support Community.
To rule out any possible software issue that may be causing your BlackBerry® Curve™ 8530 smartphone to shut down, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

My Blackberry Curve unit unexpectedly shuts down -- any suggestions?

Dear BB Community
For the past week, my blackberry curve 8310 has once or twice a day shut down unexpectedly. The only way I can get it back on is to take out battery and then reboot it. At first I thought it only happened when the battery ran out of charge but yesterday it happened when I had what I thought was a fully charged battery. Not sure if this is a battery problem or something else. Appreciate the support. Thanks Steve

Hi steveadolph and welcome to the BlackBerry Support Community Forums!
You should try backing up your BlackBerry and reloading the software using the following article"
http://www.blackberry.com/btsc/KB11320
Let me know if this helps!
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 9360 Frequently shutting down at random

Having some real issues with my blackberry shutting down at random. Somtimes in my pocket, somtimes when its just sitting on a table, often several times in a day. No, before you ask, its not getting unlocked and shut down by accident. Ensured its not just a low battery issue, as it happens even when it has been fully charged for several hours. When it eventually boots back up, it seems to have forgotten the time and date. It is, very inconvieniant. I am however by no means an expert when it comes to phones, as this is the first one i've had that does anything more than call and text, so any help or advice anyone could give would be greatly appriciated.
Random Details:
Provider: Orange
Model: Curve 9360
OS System: Had some real issues finding this, ill write down what i found (though its probably incorrect). 7.0 bundle 1825 (v7.0.0.400).
The only app i've downloaded onto it is sky news, and the battery has been replaced and played with many different ways to no improvement.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If your BB remains under warranty, it may be just as well to cease any further diagnostics and seek support from your warranty service provider.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Curve 8530 keeps rebooting

Hello, I have had my curve 8530 for about 18 months now, and a week ago it started rebooting suddenly, usually when I'm checking email or talking to someone. It repeatedly reboots unless I plug it into the charger. Only then will it stay on after it reboots. I've tried remeoving the battery and putting it back in, but it doesn't help. Also, my blackberry app store icon has disappeared. I tried downloading it again and still can't find it. Is there any way these problems can be fixed?

Hello BNGBNG,
Welcome to the forums and sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with selective restore, here is how to restore http://bbry.lv/qgQxLo
Hope this helps.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

My blackberry style 9670 keeps shutting down wit a fully charged battery, can anyone give me any advice

i am so tired of my phone dying on me and the battery is charged. i have to take battery out and put back in and sometimes that wont even work

Hi brenm62 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

My blackberry curve 8530 keeps saying the network is out of order?

I was at camp all week and had it turned off and when I got home and turned it on I tried textiing my friend and call my parents but it kkept saying that my network was out of order? I dont quite understand and I've taken the battery out and everything I'm not sure what to do and I really need my phone. Help?

Hi brittany097,
Welcome to the Support Community!
The following KB article should provide more information on the error message you receiving. "Network out of order error message received when sending an SMS message" http://bbry.lv/GGTq5j
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry Curve 8530 keeps trying to load

I woke up this morning and saw my Blackberry was trying to load what i'm assuming is the OS, over and over and over again without success. There is a black screen with BlackBerry written in the middle, with a progess bar at the bottom. It takes a few minutes for the progress bar to fill, then the screen goes black with a square clock timer, and then the process starts over. This cycle has been going on all morning. I have removed the battery several times hoping to reset something but that hasn't worked. Any ideas what the issue is and how to resolve it?
I turned on encryption for the first time last night which is the only option i have changed in a long time. The phone still worked fine last night after that though, so i am not sure if the two are related, but i thoght i'd mention it anyways. Thanks in advance for any help you guys can give me!
slip

Hi,
It sounds like the OS software has become corrupt. You will need to reinstall the latest OS to your device with Blackberry Desktop Manager. You can download the software you need from Verizon at http://vzw.smithmicro.com/blackberry/ and do not unplug until it completes the process, which can take up to 30-45 minutes. Before you do, you might be able to backup your device with Blackberry Desktop Manager. Let us know what happens.
Doc

My blackberry curve 8530 shut off and now it doesn't want to completely turn on it stays loading.

My blackberry curve 8530 shut off and now it doesn't want to completely turn on it stays loading.

Hello !
Try the following.
Just pull out the battery and reinsert it again for the POWER restart.
Once it reaches to the loading screen, just connect your device to the charger and keep it idol for 2-3hours.
At times BlackBerry Curve 8520 takes longer time then the usual for rebooting.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest their time on this Message anymore.
Thanks.

Blackberry Curve 8530 Stuck on White Screen

Hello there,
I need help!
My Blackberry Curve 8530 is stuck on a white screen with battery image in the middle of the screen with a red line accross it. The BB was working fine, but for some reason froze up, and it wouldn't respond to anything, so I took the battery out and put it back in and since then the phone is stuck on the white screen with the ddescription described above.
Just to let you know I have dwonloaded the sofware and installation loader from my carrier. I connected my BB to my PC via USB cable- the PC rocognized the device at first and istalled the drivers, but when I run the application loader it says that the BB is not connected and I have the option to connected and retry it---I did, I disconnected the USB and re-connected, tried it again, but I keep geeting the same thing. Not sure what to do next-
Can someone help me with this issue?
I appreciate any help in advance.
Thanks!

Hi thesanto,
Try the instructions in the below article.
http://www.blackberry.com/btsc/KB10144
Thanks,
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Help blackberry curve 8530

my blackberry curve 8530 is only a few months old, has been replaced already due to defect and now again this one is defective..... not happy with this at all.......ive already had to call tech support due to phone freeze, now i cant send pic messages, facebook is working, not recieving all calls and sms... what is the deal?

ACunderwood wrote:
my blackberry curve 8530 is only a few months old, has been replaced already due to defect and now again this one is defective..... not happy with this at all.......ive already had to call tech support due to phone freeze, now i cant send pic messages, facebook is working, not recieving all calls and sms... what is the deal?
A soft reset may resolve the issues outlined on your post. To perform a soft reset on your phone please follow the instructions below:
Remove battery with phone ON. Replace battery after 10 seconds. Power phone ON. Allow phone to complete the applications registration.
Please keep in mind that Smartphones are like computers and from time to time they will stop responding due to multiple factors including the amount of applications running at the same time, the amount of media saved and the amount of memory available, and just like our computers need to be rebooted, our phones need to be rebooted from time to time.

HELP!!!! Can't Open Picture attachments on my email on BlackBerry Curve 8530

I am having many problems with my new blackberry curve 8530. I just purchased this last week and can't seen to be able to view my pictures that my brother sends me from across the country of my brand new nephew. I NEED HELP!! I called Bell Mobility and talked to them for 40 mins and I got no where.
Can someone help me!!!!

Where are you clicking to view the image, like I asked.
At the bottom of the email, ON the attached file?
Try that.
You might need your BlackBerry Attachment Service Books re-pushed to the device, although your not being able to SEND an image sorta makes me think that is not the issue.
Anyways, do this:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device:   http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
Now, try retrieving a picture again.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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My BlackBerry Curve 8530 Phone does not show the home screen?

On my BlackBerry Curve 8530 Phone, I deleted an app that I did not want anymore, but when I tried to reboot the phone a few times, the screen comes up as ''App Error 200'' when it is down rebooting. What do I do? And if I have to get a new battery for my phone, where do I get one, and how much does it cost?

If the screen wont show at all, it looks like your screen has went out on the phone. Take the phone to your local service provider like sprint or at&T. These shops usually have repair guys who can try and fix it. If they cant fix it, they will have to replace the phone.
Once screens and keyboards go out on these phones (i have had a keyboard go out) they are worthless and they need to be replaced.
Unfortunately a wipe would do nothing if you cant even see the screen.

My Blackberry Curve 8530 keeps shutting down

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