My BlackBerry Curve 9380 is lost/stolen

Please help me...
How can I track my lost BlackBerry Curve 9380 by its pin? It has been stolen and I don't know what to do.
Note:
I don't have BlackBerry protect account and I think the thief through away my SIM card but am sure he must not be switched off the device.

Hello,
Please see this helpful thread:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/Lost-or-Stolen-BlackBerry-What...
It is a pity you did not activate the FREE BB Protect app...it can be quite useful in your situation. But, like insurance, the time to prepare for this situation is BEFORE the need arises.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Switch b/w edge and GSM on Blackberry Curve 9380

Hey few days back I bought Blackberry Curve 9380. Basically I'm new to Blackberry Universe.
Generally when I'm at home, I prefer to use GSM only coz I have Wi-Fi. But when I swtich off data usage, connect to Wi-Fi, the Browser and other internet applications say that they are unable to internet.
Also guide me how to switch b/w GSM & edge network...
Solved!
Go to Solution.

First Your need BIS - Blackberry Internet Serives subscription from Vodafone IN, this is the unique feature which seperates other mobile devices from Blackberry.
Browser, Facebook,twitter and all other apps require BIS subscription. Only appworld will work in Wi-Fi mode.
You can change the Browser settings to Hotspot to work in wifi, but i think in OS 7 it will detect automatically.
if you have BIS subscription 3G is free.

My Blackberry Curve 9380's screen won't turn on!

My Blackberry Curve 9380's display screen won't turn on! The flashing red light still appears so I guess I am still able to receive texts. I can also receive calls; my ring tone goes off but I cannot answer! I have to unlock it and I can't do anything on a touch screen that's virtually useless now. I've done so many battery pulls yet it doesn't work.
I did drop it but it wasn't very hard. My bb fell when it was in my rubber case and the fall was around knee length (I am very short only 5'0). My friend said its possible that the backlight broke. If it is true, how much does it cost to repair it? My warranty expired a few weeks ago...
My friend also said there could be something else wrong with it. Like a downloaded an app that had a corrupt file (this has happened to me before and the phrase "Uncaught exception java.lang.error" kept popping up every time I did a battery pull) or a programming error. I tried Jl_Cmder and I've done reset to factory. I've even tried to wipe everything completely. "The device will reboot to a white screen with a '507' error" this didn't happen... It did reboot but nothing can be seen. I regret it deeply ...
I'm sorry this is so long but please can someone help me? ):

Ouch, that doesn't sound good. Even though it's out of warranty, you should check first with your mobile provider for a repair estimate.
Sorry!
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My blackberry curve 9380 becomes worst device of my life

I have purchased blackberry curve 9380 around two month back. it worked good 2-3 weeks but thereafter phone start hanging then it took 5 minute to take single pick ,net speed goes down and battery backup almost nil. I contacted the laxmi nagar Delhi service center many time they updated the software but problem not resolved Customer representative said to me that phone is just for calling not for using application ,even I have just 3 to 5 application installed on it.
Now I would like to ask to blackberry team what is use of purchasing curve 9380
this phone not able to handle 3 application It becomes most worst phone of my life
please provide some solution to my problem

Hi ritikapal
Welcome to the Community
Sorry to hear about your problem but As you also known that this is just a user support forum ,here user like you and us try to help each other as much possible.
On your Home screen Go to Options > Device > Application Management > Move your Trackpad left or right on the screen to CPU USAGE... check which application(s) is using the CPU resorces.
Regarding your device problem if anybody told you that BlackBerry are meant only for calling I think he has a little knowledge about BlackBerry.Your device can handle much more application but it depends on the way we use it.pressing the menu key for a few second  will pop up a screen which will show all running programs in the background ,generally five will always there ( Home, BBM, Message,Phone , Browser ) look if any other apps. are running.
        Always try to Close Applications Correctly - Avoid using the End key to close applications as this simply minimizes the application and leaves it running in the background. Instead, press the Menu key, select the Close or Exit option to exit the application.If programs run in the background it will also lead to Battery drainage and also device hangs .Please have a look at this Article :
  KB14320 How to maximize battery life and free memory on the BlackBerry smartphone .
Try following those steps mentioned at the KB to see if your problem resolves.
If problem presists try it by youself :
1.Locate your Carrier and Download the OS you desire from here and Install it in your PC or Laptop Carriers
(make sure you are downloading for the same model as you have )
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then if it allow perform your backup of your device.
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) :
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
  4. Use BBSAK from http://bbsak.org/   and wipe the device then after you get the error 507 ( no OS ) then proceed to next step.
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
6. Follow this KB on how to Restore backup http://www.blackberry.com/btsc/KB10339
Please try and let us know.
Prince
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My blackberry Curve 9380 won't switch on

Hi, my blackberry curve 9380 won't switch on and i have had it on charge since last night. The red light or green light isnt on and it doesnt want to switch on even after i take the battery, sim and SD card out? It is just under a year old. Can anyone help because i need my phone to be on urgently!!!!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problema blackberry curve 9380

Hola a todos.
Se me bloqueó mi blackberry curve 9380 y mi problema es que conseguí el código para desbloquearlo pero no puedo ingresar a la pantalla o menú de petición de código MEP2. Alguien me puede ayudar?

Estimado Usuario, lamentablemente este foro es solo para el idioma Ingles, sin embargo lo podemos ayudar en el foro especializado en Español, esta es la dirección donde gustosamente lo podemos atender:
http://foros.blackberry.com/t5/Foros-de-Soporte-General/ct-p/bscf_es
Muchas gracias
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Curve 9380 will not power ON and the red LED light is flashing

I need you guy's help. I was charging my BlackBerry Curve 9380 this morning. When I was about to use it the found out that the screen will not light up but the red led indicator is blinking one long blink, one ong blink then a full stop. I have already tried removing the battery and sim card for sometime but to no avail. What should I do?!

You need to consider updating/reinstalling device OS. Check the below knowledge base article -
KB03621 How to clean reload BlackBerry Device software and applications using BlackBerry Desktop Software
tanzim
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Blackberry curve 9380 keeps crashing

hey,
my Blackberry curve 9380 (whcih i've had for 3 weeks) keeps crashing all the time, the loading square thingie appears and then it's stuck. after a while it even gives an error message. i tried pushing buttons, but the only solution so far is taking out the battery and re-installing it. then restart the phone (which normally takes 4 seconds but when it has crashed it takes 5 minutes...) i've installed the latest blackberry software, so that can't be it... can anyone please tell me why my blackberry curve 9380 keeps freaking out like that?
siincerely,
Kjaaps

the error message, i can't give any details, since i have given my cell back to the wtore as it still is in waranty and so they will search for the errors.
as for the loading clock, sometimes it just appears and then all of a sudden my cell blocks...., don't think that it's normal that that thing appears and blocks even when you're not using internet, or clearing cache, history, cookies etc... now i know this sounds vague and all, but since i've only had this cellphone for 3 weeks, i hadn't figured everything out.

My blackberry curve 8520 has lost all my pictures in the lost.dir folder how do I recover them

I have a blackberry curve 8520 and it has moved all of my pictures on my memory card into a folder called LOST.DIR (I`m not 100% sure they have moved there but I found a lot of files in there that seem to be my pictures) I am not sure how I can recover these files, please help! I`m not sure if it has something to do with the fact that a few weeks ago I was taking a picture and a pop up came up and said something along the line of there wasn`t enough memory on my SD card so pictures will save on device memory and I clicked yes. I`ve taken out the SD card and battery several times and that hasn`t worked. I took someone else`s advice an moved the folder into the DCIM folder where I was able to rename one file to . jpeg but I cannot open it. PLEASE HELP!!!!!!!!!!

Hey Tosin29188,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you able to locate this folder when accessing the media card from a PC or Mac? Also are the pictures files renamed to a different extension? (For example: Picture.rem)
Are you able to open the media files up on a computer?
I look forward to your reply.
Cheers.
-ViciousFerret
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About Blackberry Curve 9380 Battery Warranty

Hi,
I have bought a BB Curve 9380 from Sharaf DG 4 U (Mirdiff Centre, UAE) dated 30-06-12. The phone is dead now as a result of a faulty Battery. I went to the Customer Service at Sharaf DG 4 U today and they are saying that there is no Blackberry warranty for Battery from the Manufacturer.
Guys, kindly help me out in finding a solution for this. Is it true that the BB Customers are not eligible for 6 months Battery warranty??
Looking forward to receive your opinions,
Regards,
Jaimon Joseph

Hi jaimonjoseph
Welcome to BlackBerry Support Community Forums
Please go through this World wide Battery Limited Warranty .Select your country and go through the documentation regarding Battery limited warranty.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry curve 9380 Micro SD card

Hi all,
I have a micro SD card with my BB curve 9380 and I would like a card with a bigger memory.
Can I get a Micro SDHC card for my phone?
I am not sure what the diffrence is.
Any help welcome!Thank you.
Melanie
Solved!
Go to Solution.

Thank you for your help.

Blackberry curve 9380 and Mac

I do not succeed in synchronizing my new MacBook Air OS X 10.9.4 with planner and address data stored on BlackBerry 9380 Curve. If I use BlakBerry Desktop for Mac, the message is "Sync Services is not active on this device. Please activate it" . But it seems to be impossible for a Mac with OS X 10.9.4. On the other hand, if I try with BlackBerry Link, I get this reply "Your smartphone must be equipped with BlackBerryu 10 software". Which is not the software running on 9380. As a result, I'm unable to utilize 9380. How can I fix it?

I do not succeed in synchronizing my new MacBook Air OS X 10.9.4 with planner and address data stored on BlackBerry 9380 Curve. If I use BlakBerry Desktop for Mac, the message is "Sync Services is not active on this device. Please activate it" . But it seems to be impossible for a Mac with OS X 10.9.4. On the other hand, if I try with BlackBerry Link, I get this reply "Your smartphone must be equipped with BlackBerryu 10 software". Which is not the software running on 9380. As a result, I'm unable to utilize 9380. How can I fix it?

New blackberry curve 9380

hi i just got myself a new blackberry 9380 i set it up and put it on charge how long should i charge it for for the first time ive been told different things by different people
Solved!
Go to Solution.

You don't even have to charge it the first time, although it is a good idea if the battery is close to dead.
The Li-Ion batteries are not as the old Ni-Cad type batteries that need a certain charge the first time of use, these do not have the memory effect.
But anyway, charge it up and use it. You can charge it to 100% and no more. So, ever how long that takes...
Here are some good charging tips, please read and you'll see that many of them will apply to you.
http://www.blackberryfaq.com/index.php/Maximum_Battery_Life
And here: http://supportforums.blackberry.com/t5/BlackBerry-Community-Post/Power-Saving-Tips-for-your-BlackBer...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 9380 stuck on Platform screen

Two days ago my Blackberry 9380 randomly turned itself off and went the Blackberry loading screen and kept loading only until three quaters of the way, then stopping. I took the battery out three times and each time it did that, then it loaded and went to the 'Blackberry Platform 9.32.0.51' screen and has been there since. When I click any of my apps it says 'Error starting net_rim_bb_file_explorer:' Could you help fix this problem? Thanks.

Try starting the device in Safe Mode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
If you're able to startup, go to Options > Device > Applications and delete the last few third party apps or themes you might have installed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 9380 Problem running V7.1.0.714

Hi
I upgrade my blackberry from version 7.1.0.234 to 7.1.0.714 and now I cannot set my mobile network to 2G network with the old version has an option only 2G. Is there a way to make it stayed on 2G Only?
Also I had a problem with my internet browser on board, While open a page it stated that a unexpected error has occur do u wish to reload the page,with the upgrade version still the same problem what can I do to solve it?

bilal7777 wrote:
I upgrade my blackberry from version 7.1.0.234 to 7.1.0.714 and now I cannot set my mobile network to 2G network with the old version has an option only 2G. Is there a way to make it stayed on 2G Only?
Hi bilal7777
With those higher OS releases the option only " 2G " is not available ,your device will automatically catch the signal it recieves ,you can set it to " 2G & 3G " it will do the same as it was before.
bilal7777 wrote:
Also I had a problem with my internet browser on board, While open a page it stated that a unexpected error has occur do u wish to reload the page,with the upgrade version still the same problem what can I do to solve it?
Are you getting this error regularly or on specific websites.Try clearing your device Browser data at a regular interval if you are a heavy user and also a battery pull restart occasionally. To clear browser data Open Browser > Press the Menu Key > Options > Scroll down to " Clear Browser Data " ( Mark all field ) then hit Clear Now .Then perform a battery pull restart like this device POWERED ON remove the Battery wait a min. then re-insert it back.
Try it and see if problem resolves.
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My BlackBerry Curve 9380 is lost/stolen

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