My blackberry Messanger doesnt work properly and my dp wont chage

I have been experiencing a number of errors with blackberry messanger since i updated it to the latest version 10.1.0.59. it gets stuck and i cant easily send messages. also, i am no longer able to change my DP or status. its so annoying and i wish i hadnt updated it to this new retarted version. 
i had to delete everything from my device and recreate a new blackberry ID to solve this the first time! i am not willing to do that again! could you please let us know how we can solve this issue with bbm? its urgent 

I understand where your coming from! 
That is odd once you reload your OS you should be able to just sign in your previous ID also no need for you create a new one or you can have back up settings on from BB LINK 
Follow these settings on reloading OS 
How to Reload your Blackberry10 OS
Want to contract me? You can follow me on Twitter @RobGambino
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