My Blackberry Messenger deleted itself upon me downloadi...

My Blackberry Messenger deleted itself upon me downloading an upgrade. How do I recover or re-install BB Messenger?

Hello
Have you had a chance to take a look at this post? It describes how to use the web-based software loader to reload the BlackBerry Messenger application on the device. If you have any trouble feel free to request clarification
hope this helps
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

Blackberry Messenger Deletes Contacts! Please Help

I've had blackberry's in the past and this has never happened to me! My device is fairly new and at first I didn't notice it too much, but my BBM has been deleting random contacts.
They don't completly disapear from my contact list, but I dont recive updates from them and when I try to send a message i'm asked to "reinvite" the contact?
It's starting to become a nuciance so please help!

Hey chesswilletts,
Welcome to the forums.
Try doing the following to see if it corrects your issue.
First backup your BlackBerry messenger contact list following the instructions in this article, I suggest doing the local backup to your media card.
How to back up and restore the BlackBerry Messenger 5.0 contact list
Once you have completed this follow the instructions in this article to clear your BlackBerry Messenger database.
How to clear the user content databases from the BlackBerry smartphone
Once this is completed follow the steps in the first article to restore your BlackBerry Messenger contact list.
Let us know how you make out and if you have any other issues.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackberry Messenger deleted from my phone and cannot reinstall with upgraded version

Hi,
There is am icon on my phone requesting I upgrade BB Messenger but when I tried to do it it failed. Now BB messenger has been completely deleted from my phone and cannot reinstall.
I read that new version is for devices of 4.5 and above. Mine is 4.2. What do I do to get messenger back unto my phone?

try this link it is where i upgraded my BBM from
http://na.blackberry.com/eng/devices/features/im/blackberry_messenger.jsp

Why can't I open my BlackBerry Messenger?

I'm having this problem with my BlackBerry. I don't know why I can't open my BlackBerry Messenger. I've tried to plugged out the battery and put it back in but still, I can't open my BlackBerry Messenger. So I did it repeatedly but I can't still open my BlackBerry Messenger. I read all about it on the internet and all they suggested is to back-up the BlackBerry Messenger contacts and upgrade the BlackBerry Messenger. I'd like to do that but how can I back-up my BlackBerry Messenger contacts when I can't even open my BlackBerry Messenger? So I tried downloading the BlackBerry Desktop Software. I connect my phone to it and I clicked on "Back up now". And now it's saved in my documents. But my question is, now that (I think) I've backed up all of my data, can I delete my BlackBerry Messenger and install/upgrade it and still have all my contacts? PLEASE REPLY ASAP.

Hi and Welcome to the Community!johns_wyatt wrote:
I can't open my bbm. Each time try to open it it says bbm has been blocked. I Delete it and redownload it and open it. But change at all. Please and losing my friends. Please help me.You need to resolve that part...reloading the app and trying nothing else does nothing to solve why it has been blocked at the servers. I recommend you try this...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRTKB00510 How to register a BlackBerry smartphone with the wireless networkPlease wait for one "registration" message to arrive to your Messages app2) Delete and Resend Service BooksKB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphoneIf you have no CMIME entry, then skip the deletionKB02830 Send the service books for the BlackBerry Internet ServicePlease wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.3) RebootWith power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...only they can look at their network to determine why it's not properly communicating with your device.
Good luck!

Blackberry deleted my Blackberry Messenger App from My Phone and Won't Let Me Re-Download It!

A few days ago, my Blackberry decided to mysteriously delete the Blackberry Messenger application I had downloaded on my phone. When I go to Blackberry App World, it shows that the BBM Application had been installed and will not let me re-download it. I have checked every folder on my phone and simply cannot find the app. Please help! I just want to BBM again!

Hello shera123,
Welcome to the BlackBerry Support Community Forums
Try reinstalling BBM by going to www.blackberry.com/bbm on your BlackBerry Browser.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

It won't let me download version 4.0 or 4.1 for my blackberry messenger.

Hi I have recently had a friend who has a blackberry storm and they just sent me a invite to be added to his blackberry messenger list but it says notice. Sorry, your device does not meet the system requirements that are needed to support BlackBerry Messenger for software Versions 4.0 and 4.1 so I tried to download it but it won't let me so I am wondering if figure out if it is fixable some how cause I realy want to talk to this contact through bb messenger my cell phone is a black berry curve 8330 series. please email me if there is away that it is possible.

Ok, do this, delete any pending request from that user, and tell that user to delete their pending request to you.
Get their PIN number (options > Status)
Now, you try adding that user by the PIN, not email.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Hello, I had blackberry messenger on my phone and delete...

Hello, I had blackberry messenger on my phone and deleted it by accident.. Now I am trying to download it again and it is telling me that I dont have 4.0 and 4.1... Please help!!!

Hi there!
There are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
http://supportforums.blackberry.com/rim/
and register an account. Then post to the applicable forum.
Thanks!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Emails, Call Logs and BlackBerry Messenger messages deleted

Almost exactly 2 years from the date I got my BlackBerry Curve 8300, my emails, call logs and BlackBerry Messenger messages keeps getting deleted without notice. The BlackBerry then stalls until I remove the battery and I log on again. Can anyone help me idetify the problem and how I can resolve this?
Solved!
Go to Solution.

HI and Welcome to the Forums!
Wow -- 2 years without an issue on a computing device! A record! Excellent! Here are some KB's that might be helpful:
KB14213 Call logs, SMS text messages, and email messages are deleted on the BlackBerry smartphone
KB14320 How to maximize free space and battery power on the BlackBerry smartphone
KB15345 How to qualify low memory situations on the BlackBerry smartphone
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Hopefully something there will be useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I deleted blackberry messenger by mistake and now i cann...

I deleted blackberry messenger by mistake and now i cannot load any of the new ones how do i solve this?

Hi there!
The simplest way to install BBMessenger to your BB is to, using IE, go to this page:
http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm
and follow the instructions.
If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Viber deleted itself from my phone while it was being updated but the app store says that i still have it. How can i download viber again?

Viber deleted itself from my phone while it was being updated but the app store says that i still have it. How can i download viber again?

Hi,
We would like to investigate what's going on but we will need more information from you. Please open a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in touch.

Blackberry messenger problems messaging, (Curve 8520 sorry forgot to include first time) PHOTO'S AND VIDEO OF PROBLEM INCLUDED NOW!

Hello,
I am having a problem with Blackberry messenger on my handset where the text box at the bottom of the screen goes blank where you type and I can't see the text I have written. And orange customer services are near enough useless and have told me to ask here about this problem.
Also sometimes the cursor moves and no text is written while typing.
I have un-installed the application and re-installed it with no help and performed about 10 hand held wipes.
Please can someone give me the solution to this problem before I take a hammer to this phone.
Thank you
Aeron

aeron1 wrote:
ok, Do you have any idea as to why my service provider directed me here then?
Oh, please re-read my post above, once again.You might have missed part of it.
Because you can get some of the best experienced help here. That's why.
aeron1 wrote:
im sure no one else has this problem
Sarcasm? Not really helpful.
Actually others do have the exact same issue. I've seen it. It's not a problem now.
Upgrade your OS to the latest officially released for the 8520, 5.0.0.592
See the link below, for the download.
http://www.blackberryforums.com/general-8500-series-discussion-gemini/223862-latest-os-8520-5-0-0-10...
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Messenger version 7.0.1.23 Fault

I have a BlackBerry 9360 (3G, Wi-Fi), 7.1 bundle 1717 (v7.1.0.569, Platform 9.6.0.86), BlackBerry Messenger version 7.0.1.23
The team originally had the version of BlackBerry OS 6 operating system, for months to upgrade to the latest available for the team that is the Blackberry OS 7.1.
Apparently the problem started when upgrading BlackBerry Messenger to the latest version (7.0.1.23), I installed it through the BlackBerry App World for my team.
The team has about 6 months of use working perfectly, until recently that within BlackBerry Messenger application does not update the profile picture. I tried everything to fix it, between this I:
1. Off and removed the battery long enough, the problem is solved partly because after the smart phone turns on the changing profile picture (but only sometimes), and when it does, it only once since before a second consecutive update the problem recurs, have to repeat the procedure.
2. I deleted and reinstalled the application without any success.
3. Reset the entire smart phone and reinstalled all applications again, without success.
4. I've used all sorts of different connections (including 3G, 2G, Wifi) and in all alike the same problem.
5. registered the BlackBerry smartphone with the wireless network, and also sent the service books through the application of e-mail settings on your smartphone. (Without success)
I would like to help me find a solution without resorting to absurd solutions like:
1. delete all contacts and add them one by one again, since I have 300 contacts! and that's not humanly possible, also a risk that after adding back the problem recurring.
2. get the battery every time you want to change my profile picture, (I do not buy a phone to get the battery every time you change a simple photo)
3. nor reset the phone, update or delete the application because as I said I already did and did not solve the problem.
otherwise I can not back up my contacts and I have the latest version of MSN BB and this does not bring this option, since all contact data is automatically saved in the cloud of my ID.
*** At first I thought it was just a glitch in the profile picture, but then I realized that after pulling off the battery did not keep him to publishing the names of my contacts, and the contacts reappeared I had removed, ie there is a problem with the transmission of data from my device to my cloud data of my ID, ie these are not synchronized properly and changes made by me (as the profile picture and editing contacts) not saved, strangely I have no problem with sending messages from my contacts in BlackBerry Messenger, I can normally chat with them, nor do I have a problem with any other application or with the transmission and receipt of data from the device. ***
Aja?, Now tell me, I do?

Hi Fanfan514
Welcome to BlackBerry Support Forums
If you're having problem with recent update , you can try reinstalling it again cleanly , but first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting perform a battery pull restart by removing the Battery while is device is POWERED ON , wait a min. then re-insert it back . let your device takes a long reboot , finally from your BlackBerry Browser browse to www.blackberry.com/bbm and download the most recent version available for your device .After reinstalling see if that helps
Please Note :
If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help:
KB20554 How to back up and restore the BlackBerry Messenger contact list
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry messenger app wont open

Well a couple of days ago, my blackberry froze so i decided to pull the battery out for a couple of seconds and put it back in again to resolve this. However, when i tried opening up the blackberry messenger app, it wouldn't open. The bbm app icon is still there, but it just doesn't let me open the app. Yes, i've rebooted it like a million times and yet i'm still having the same problem. I only paid £5 and activated my bbm last week, so i'm pretty sure it hasn't run out yet. Bbm has been working fine until now, and my phone is working fine too, but i have no idea how to get the app to work.

Please confirm that your phone is powered ON when you remove your battery; it won't work if your phone is OFF.
If that's not the case, reloading the OS to the phone using BlackBerry Desktop Software might do the trick. For most apps, I would suggest deleting the reinstalling the app itself but with BBM being a core app, you might not be able to do that so proceed with an OS reload.
Keep us posted on your progress.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Cannot use Blackberry App World or Blackberry Messenger

I have a Torch 9800 and I have downloaded App World and Messenger but they do not appear anywhere on the phone. I can see them in my applications list, but no icon and not visible on the home screen.
How do I get these to work?
thanks!

Hi enriquerp77
Welcome to Support Forums
If you are having trouble locating BlackBerry World as well as BlackBerry Messenger , then :
For BlackBerry App World :
If you device OS is prior to 6.0.0.706 then try Updating your device software or Download BlackBerry World version 4.0.0.55 which is the best workaround now available for BlackBerry World also uninstall BlackBerry world from Options > Device > Application Management > Locate and delete BlackBerry World , then perform another Battery pull restart .
Then From your BlackBerry Browser browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download version 4.0.0.55 . In addition check this Knowledge Base for further help :
KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65.
For BBM :
On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back . After reboot from your BlackBerry Browser browse or Click here www.blackberry.com/bbm and download the most recent available for your device . If device prompt for a restart do it .If still unable to view BBM icon on your Homescreen check this Knowledge Base :
KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone.
Please try those steps and let us know also perform a Battery pull restart after each install.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Can't find my BlackBerry Messenger icon

Hello,
I've had my BlackBerry Bold 9700 for more than 3 months
Lately, the icon's been getting stuck on my Main Screen
So, I always ended up uninstalling and reinstalling, and the problem would always get fixed
But last time I did that, my BlackBerry Messenger disappeared
I tried everything!
I looked through every single folder, ticked Show All, but nothing
I also went to Explore, showed hidden files, there was nothing
I tried rebooting, deleting and reinstalling, also nothing
I also went on Desktop Manager, checked the Application Loader, and it's there, it's ticked
I checked Options > Applications > Add-on, and I can see that the BlackBerry Messenger is installed (Research In Motion Limited, version 5.0.1.38)
My Device Software is updated, and when I check for updates, it says no updates available
I tried Security Wipe, but it's still not there
I tried to backup and restore as well, but nothing's changed
What am I missing?
Do I have to downgrade?
What else do I have to do?...

Problem solved.
Try this!
Don't delete your BlackBerry Messenger from Options > Applications
Even if you can't find it in your home screen, leave it as it is
Go to http://www.blackberry.com/messenger using your BlackBerry browser
Download and it'll ask you if you want to overwrite, so all you have to do is accept
Worked for me!
Hope this helps

My Blackberry Messenger deleted itself upon me downloadi...

Similar Messages

Maybe you are looking for