My blackberry messenger wont work

IM trying to add contacts to my bbm it says it pending but the people I've added haven't had the invite and when they add me I don't get the invite from them can someone help me please I have the right version of bbm. I've also got the right pin cause when I plug it into blackberry desktop manager it displayed it please can someone help me as it was a gift and I don't want have to get rid of it.

lizzyxx10 wrote:
IM trying to add contacts to my bbm it says it pending but the people I've added haven't had the invite and when they add me I don't get the invite from them can someone help me please I have the right version of bbm. I've also got the right pin cause when I plug it into blackberry desktop manager it displayed it please can someone help me as it was a gift and I don't want have to get rid of it.
Hi and Welcome to the Forums!
To use the proprietary RIM/BB services, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you should then have access to the enhanced services.
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
On the other hand, if you think that you already have the proper data plan, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your carrier for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry messenger only works in U.K????

Hi i really hope some can help me! Me and my partner both have blackberrys, i am on contract and he is on pay as you go. My partner pays £5.00 per month for his blackberry bolt on. He currently doesnt live in the U.K so keeping intouch via blackberry messenger is fantastic! However i heard some disappointing news that Blackberry now stop your roaming if you are outside the U.K after 4 months. Apparently it wont work again untill he comes back to the u.k??? Somebody help!!

Where did you hear this news... got a link to it?
No, that is not true.
Now, his carrier could have some restriction, I don't know.
Link to the info?
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Blackberry z10 wont work in 3g !!!

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bambenooooo wrote:
my blackberry z10 was working in 3g well but now when i make a new softwear it wont work in 3g , just work in 2g only , i changed the soft and the sim , but dosent work >>> any help plz
Check your Settings > Networks and Connections > Mobile Network > Network Technology, is yours set to 2g only?
What other choices there do you see?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry Messenger only works at certain times of day.

a few days ago my phone crashed, leaving my blackberry messanger not working, a few hours later it started up and everything was fine, however the next day my bbm only worked early in the morning and then started up again around 4, and its did it again this morning, i have restarted it many times, i have deleted it then reinstalled it, its just very annoying it doesnt work, and im not really sure what to do with it
any help would be much appreciated

Ella, that's got to be some intermittent connect with your mobile provider.
The next time your BBMessenger is NOT working, check On your Manage Connections screen, click on the Services Status. What is the status of the BlackBerry Internet Service at that time?
ALSO: You have your mobile phone number listed as your "My Mobile Provider" or carrier. Putting your phone number out on the internet on these public forums for the world to see, is not wise. To change that, at the top of this page click on My Settings > Personal Profile > Personal Information, and in the entry block for "Carrier" type the name of your mobile provider.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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please can someone please help me

Hi and Welcome to the Community!
There are multiple threads regarding Windows 8 and the Desktop Software...please search and read those to see if your specific issue (whatever it is...you didn't tell us much here) is already addressed and resolved.
Also, refer to the public KB database for potentially useful articles...starting perhaps with this one:
KB32926 Support for BlackBerry Desktop Software on Microsoft Windows 8
If none of that is of use to your situation, then please post back with full details (your exact Windows version, your exact Desktop Software version, exactly what happens, etc. etc. etc.).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Did you create a Blackberry ID account? This must be done on the net with a PC. After the account is created you must register the phone to that account.
Sign in, or Create a Blackberry ID Account:
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Well a couple of days ago, my blackberry froze so i decided to pull the battery out for a couple of seconds and put it back in again to resolve this. However, when i tried opening up the blackberry messenger app, it wouldn't open. The bbm app icon is still there, but it just doesn't let me open the app. Yes, i've rebooted it like a million times and yet i'm still having the same problem. I only paid £5 and activated my bbm last week, so i'm pretty sure it hasn't run out yet. Bbm has been working fine until now, and my phone is working fine too, but i have no idea how to get the app to work.

Please confirm that your phone is powered ON when you remove your battery; it won't work if your phone is OFF.
If that's not the case, reloading the OS to the phone using BlackBerry Desktop Software might do the trick. For most apps, I would suggest deleting the reinstalling the app itself but with BBM being a core app, you might not be able to do that so proceed with an OS reload.
Keep us posted on your progress.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My blackberry messenger doesn't work its needs and update for q10

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Hey,
Welcome to the BlackBerry® Support Community Forums.
To better assist you can you please provide the full error message you receive when attempting to launch BlackBerry Messenger?
Thank you.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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Since updating AppWorld has nothing to do with the Facebook app there is no way to know why your Facebook app won't work. Did you update anything else after updating Appworld? Do you have a BB data plan on your account? This isn't always necessary any more but either wifi or some type of data plan is required for the apps to work..
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

BlackBerry Messenger and Internet not working?

I have just come back of my holidays and i got a message of o2 saying that my blackberry messenger and internet have been ceased, what do i do to get them to work again?

Did they say "why" it was ceased? Unpaid bill? Anything?
And where did you receive this message, via email or what?
Any and all details help.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Messenger version 7.0.1.23 Fault

I have a BlackBerry 9360 (3G, Wi-Fi), 7.1 bundle 1717 (v7.1.0.569, Platform 9.6.0.86), BlackBerry Messenger version 7.0.1.23
The team originally had the version of BlackBerry OS 6 operating system, for months to upgrade to the latest available for the team that is the Blackberry OS 7.1.
Apparently the problem started when upgrading BlackBerry Messenger to the latest version (7.0.1.23), I installed it through the BlackBerry App World for my team.
The team has about 6 months of use working perfectly, until recently that within BlackBerry Messenger application does not update the profile picture. I tried everything to fix it, between this I:
1. Off and removed the battery long enough, the problem is solved partly because after the smart phone turns on the changing profile picture (but only sometimes), and when it does, it only once since before a second consecutive update the problem recurs, have to repeat the procedure.
2. I deleted and reinstalled the application without any success.
3. Reset the entire smart phone and reinstalled all applications again, without success.
4. I've used all sorts of different connections (including 3G, 2G, Wifi) and in all alike the same problem.
5. registered the BlackBerry smartphone with the wireless network, and also sent the service books through the application of e-mail settings on your smartphone. (Without success)
I would like to help me find a solution without resorting to absurd solutions like:
1. delete all contacts and add them one by one again, since I have 300 contacts! and that's not humanly possible, also a risk that after adding back the problem recurring.
2. get the battery every time you want to change my profile picture, (I do not buy a phone to get the battery every time you change a simple photo)
3. nor reset the phone, update or delete the application because as I said I already did and did not solve the problem.
otherwise I can not back up my contacts and I have the latest version of MSN BB and this does not bring this option, since all contact data is automatically saved in the cloud of my ID.
*** At first I thought it was just a glitch in the profile picture, but then I realized that after pulling off the battery did not keep him to publishing the names of my contacts, and the contacts reappeared I had removed, ie there is a problem with the transmission of data from my device to my cloud data of my ID, ie these are not synchronized properly and changes made by me (as the profile picture and editing contacts) not saved, strangely I have no problem with sending messages from my contacts in BlackBerry Messenger, I can normally chat with them, nor do I have a problem with any other application or with the transmission and receipt of data from the device. ***
Aja?, Now tell me, I do?

Hi Fanfan514
Welcome to BlackBerry Support Forums
If you're having problem with recent update , you can try reinstalling it again cleanly , but first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting perform a battery pull restart by removing the Battery while is device is POWERED ON , wait a min. then re-insert it back . let your device takes a long reboot , finally from your BlackBerry Browser browse to www.blackberry.com/bbm and download the most recent version available for your device .After reinstalling see if that helps
Please Note :
If you're having BBM7 then your BBM Contacts are integrated with your BlackBerry ID , after installing when you login with your BlackBerry ID your Contacts will be restored back , but if you're having any previous persion then first do a local backup , you can backup in your Media card, refer to this KB for further help:
KB20554 How to back up and restore the BlackBerry Messenger contact list
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My BlackBerry Messenger is very very slow. I am not rece...

My BlackBerry Messenger is very very slow. I am not receiving the messages in a timely fashion.

Do you mean your iPhone got wet in the rain? If so, turn it off, put it in a plastic bag with some uncooked rice and let it dry out for several days (minimum). You might want to change the rice out every day too, especially if you notice it swelling (from moisture coming out of the phone).
Continue to use it and you risk further harm from continued water damage. If it does not work after drying out, then you can take it to Apple and pay for an out of warranty exchange (water damage voids the warranty, so you would have to pay the replacement fee).

'O' Key Wont Work Sometimes

Yesterday my 'O' key randomly started to go weird; all of my other buttons work perfectly but when I press the 'O' button, sometimes it wont work. I have absolutely no idea what has caused this but any help would be amazing! The phone is 8 days old and uninsured so I need a fix as I can't send it back!
Thanks in advance!

Since it seems to be a hardware problem, so would request you to visit nearest Blackberry Authorised Service Station who can look into the matter and can suggest.
Because your problem doesnt seems to be a software issue which can be resolved online.
Hope that resolves your issue!

My blackberry messenger wont work

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