My blackberry scroller wont click or scroller!

My blackberry scroller wont click or scroll! I have phoned blackberry and they want to restart it so I wanna see if there is anything I can to fix it to prevent them doing that!
I tried taking out the battery and clicking five times, it works but it broke again then that didnt work again!
I also tried putting a piece of tissue between the sim card and the battery and it work but again when is stoped it wouldn't work again!
I have taken to battery in and out soooooo many times and I left the battery and the sim card out for the whole night and part of the day!
Does anyone have any other ideas?
Thanks alot!

Hi Livvy00,
Welcome to the BB Community...
Since ur having a BB 9300(as mentioned in ur profile), its a trackpad, not a scroller...
The things that u have already tried does works at times(as it did in ur case too) but those are a temporary solution...permanent solution wud be replacing the trackpad...do take ur BB to a BB service center and get it replaced...
NB: do take a backup b4 that cz after replacement, ur OS wud be reinstalled.
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

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