My Blackberry Torch 9800 PIN cannot Used for Blackberry Internet Service, please help me

I want to ask about my device can not use the Blackberry Internet Service ( BIS )
Device : Blackberry Torch 9800
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
can the RIM resolve this problem?
Help me Please

May I know where and how did you buy this phone?
Ron
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    (3420) 2012-08-07 00:10:28.792 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
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    (3420) 2012-08-07 00:10:28.862 ERROR*** JAVALOADER   Commands   JL Session error message: HRESULT error during Open: bc000002
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    (3420) 2012-08-07 00:10:32.661 WARN**   RECOVER                 Ignoring expected device disconnect event 1 [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:32.663 WARN**   EventDisp               Device disconnect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
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    (3420) 2012-08-07 00:10:33.901 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:33.901 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:34.905 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:34.908 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:34.909 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:34.910 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:34.910 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:34.910 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:35.913 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:35.915 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:35.916 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:35.917 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:35.917 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:35.917 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:36.922 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:36.928 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:36.929 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:36.930 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:36.930 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:36.930 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:37.934 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:37.935 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:37.936 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:37.937 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:37.938 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:37.938 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:38.941 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:38.943 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:38.944 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:38.945 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:38.945 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:38.945 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:39.949 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:39.955 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:39.956 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:39.957 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:39.957 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:39.957 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:40.961 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:40.963 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:40.964 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:40.965 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:40.965 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:40.965 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
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    (3420) 2012-08-07 00:10:41.971 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:41.972 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:41.973 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:41.973 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:41.973 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:42.982 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:42.985 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:42.986 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:42.987 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:42.987 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:42.987 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:43.991 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:43.993 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:43.996 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:43.997 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:43.998 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:43.998 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:45.003 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:45.005 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:45.006 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:45.007 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:45.007 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:45.007 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:46.011 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:46.018 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:46.019 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:46.020 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:46.020 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:46.020 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BD(3420) 2012-08-07 00:29:52.265 INFO     EventDisp               ***---------  Device connected via USB Device: \\?\USB#Vid_0fcaPid_8004&MI_00&0211 PIN 679217637 GUID 1E1D57483225E162014D62CB7811CAD33E249F40 Location ID 24100000 Power 500
    (3420) 2012-08-07 00:29:52.265 INFO     default                 USB device PID: 0x8004, bootrom metrics: 472 bytes
    (3420) 2012-08-07 00:29:52.266 DEBUG    EventDisp               ***--------- Device CONNECTED: {     BBPIN = 679217637;     "BR Metrics" = <10000600 d8010000 0d000a05 07180005 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 65635f61 67656e74 00000000 00000000 4a756c20 32322032 30313000 00000000 31303a30 313a3331 00000000 00000000 00010f00 09000000 00000000 b0000000 14000000 d8000000 40000000 24000000 046f025c 00000200 04000000 01000000 012202d8 03020404 072f0b01 0c060d09 37013b05 41014601 ffffffff ffffffff ffffffff ffffffff 4a56be92 18000100 1d0c0000 00000000 d0070000 180c0000 00000000 00000000 19080000 02000000 1a080000 c4070000 1e0c0000 c5070000 d0070000 230c1a00 000000b0 ffffffbf 230c1a00 000000c0 ffffffcf 09080000 1b16a20b ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff>;     DeviceName = "\\\\?\\USB#Vid_0fcaPid_8004&MI_00&0211";     "Extended Properties Version" = 1;     GUID = 1E1D57483225E162014D62CB7811CAD33E249F40;     HubAddress = 24100000;     "MUX Version" = 2.007812;     NetworkType = 7;     "OS Metrics" = <12000300 cc010000 000000b8 383c2bb9 fcff4abf 65635f61 67656e74 00000000 00000000 4a756e20 20332032 30313100 30333a33 373a3338 00000000 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 07180005 df000606 ec0bf9d0 bc2390b8 00000000 880300b8 242d00b8 0001ffff 93e1d0c3 f4000000 14000000 f8207ab8 00000000 44010000 20000000 0000000a 00000000 b8cc84b8 21000200 08000000 03009500 8482dfb8 04e20005 00000000 00000000 1c0ad1b8 64010000 68000000 fcff5fbe 00000000 01010cff 040100ff 0201d7ff 0d010909 03010002 07012fff 0b0100ff 3c0001ff 3b0100ff ff000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 362e362e 302e3232 33000000 00330014 001f0108 0058405e 0078405e 00a0405e 03009500 01000100 04e20005 04000300 0000000a 02000000 11020000 05000500 00000100 08000100 00000100 09000100 00000100 0a000100 21000200 03000100 11000200 07000100 01000000 0b000100 55000304 06000200 00000000 00000000 00000000 00000000>;     "OS Type" = 0;     Power = 500;     "Product ID" = 32772;     "USB Vendor ID" = 4042;     "Vendor ID" = 301;     kDeviceDriverKey = 1;     kDeviceHasJVMKey = 1;     kDevicePhysicalConnectionKey = 1; }
    (3420) 2012-08-07 00:29:52.267 DEBUG    CFP                     Device Attached
    (3420) 2012-08-07 00:29:52.267 DEBUG    CFP                     ... don't care -- not looking for specific device
    (3420) 2012-08-07 00:29:52.269 DEBUG    EventDisp               Device connected:  [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:29:52.270 WARN**   RECOVER                 Device connected while updating device  [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:29:52.271 WARN**   EventDisp               Device connect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]

  • BlackBerry Torch 9800 V.S. iPhone 4G: which is better for playing DVD/Video

    Though BlackBerry continue to be extremely popular, it's no secret that RIM needed to step up its game and really work on improving and advancing its operating system. And over the past few months, the company has given us previews of a refreshed OS. The RIM BlackBerry Torch 9800 is the first device to ship running BlackBerry OS 6 and will be available starting August 12 for US$199.99 with a two-year contract. The slider phone--a first for RIM--brings together a touchscreen and physical keyboard into a solid, compact design. The new OS brings some much-needed and welcome additions, including a better browser, an enhanced multimedia experience, and improved user interface. Sure, in the grand scheme of things, none of this is new but at least it puts RIM back on track. So we thought it might be a good idea to compare BlackBerry Torch 9800 with the iPhone 4G to find out, which one is a better smartphone. In this article, we have compared some of the key features available on the new BlackBerry smartphone with Apple's iPhone 4G.
    Go here to view the origional full post:
    http://bestvideoconvertersoftware.blogspot.com/2010/08/blackberry-torch-9800-vs-iphone-4g.html

    Which carrier did you use in India with the Blackberry 9800?? As Tmobile only work with GSM network.
    Now you said you swtich from IPHONE back to the Blackberry 9800. Do you have a Blackberry DATA plan now on tmobile? No just the regular data plan. As regular data plan does not work with Blackberry.

  • How do I re-install the operating system on my BlackBerry Torch 9800 - I am sure it is hacked.

    Greetings,
    Can someone point me to instructions on how to re-install the operating system on a BlackBerry Torch 9800 and then upgrade it to the latest release?
    I have done this several times in the past, due to recurring hacking, but have lost the instructions. 
    Thank you very much for your help.
    Regards,
    Jean-Pierre
    P.S. I would preffer a releas of the OS without any pre-install applicaitons such as Twitter, Facebook, LinkedIn, 
            and above all, Whastapp. Thank you.

    Hi and Welcome to the Community!
    The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • BLACKBERRY TORCH 9800

    Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

    Hi and Welcome to the Community!
    Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
    With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Failing that, I recommend that you attempt to boot into Safe Mode:
    KB17877 How to start a BlackBerry smartphone in Safe Mode
    It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
    If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
    But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
    Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
    You may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Blackberry torch 9800 wifi connected but no internet

    hi i am using blackbery torch 9800.its giving error that wifi is connected but no internet connection.please help me

    Hi and Welcome to the Community!
    With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Resend Service Books
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Reboot
    With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
    See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to a data plan from them that is adequate to use the services you desire (many services require a data plan, even if the method of access is only WiFi).
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I need help with my Blackberry Torch 9800 media card....

    I've had my Blackberry Torch 9800 for almost a year now and I haven't faced a problem like this one before, One day, Out of nowhere, My blackberry started acting up, the lock button wouldn't work, the touch screen and keypad wouldn't work, I wasn't able to access anything. Then the batteries drained out all of a sudden, so I went home and charged it and I thought that there was something wrong with the battery, but then when it turned on again, it had erased all my media! All my photos, videos and music, and every time I finish charging my phone a prompt would pop up and say that my media card isn't formatted! So I wanted to know if there's anyway to fix this?! The bigger problem is that the rest of my data was on my laptop and it's hard disk crashed.....So now I have nowhere to go to to retrieve my files Is there any solution to this? It's really doing my head in! Any help would be much appreciated! Thanks in advance.

    Hi and Welcome to the Community!
    While rare, spontaneous wiping and rebooting do happen on BBs. You, sadly, are the very unlucky one to also have your backups on your laptop wiped out by it's failure. Very bad luck indeed...hopefully you were backing up your laptop somewhere.
    As with all restores, there must be a source...your BB will never be that source as it has no "deleted items" nor "recycle bin" from which to do so. Rather, an external backup source is required. Given your laptop situation, the only other source I can think of is if you had activated the FREE (with a proper BIS plan) BB Protect, and had been backing up your data "to the cloud"...if so, then that will be an available source for restore.
    Sadly, if you have no source from which to restore, then that's the end of that hope...
    In any event -- first, we need to make sure that you BB is actually OK...and that will require some work on your part. Here's what I recommend...
    At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
    http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
    From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
    http://supportforums.blackberry.com/t5/BlackBerry-​Device-Software/How-To-Reload-Your-Operating-Syste​...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try this procedure to perhaps narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

  • I can't send a photo by text - New user, Blackberry Torch 9800

    I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
    This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear.  If anyone has a master solution for this, that's welcomed, but it's not my main question.
    I want to know how to send a photo by text.  I've tried, and it comes up with an x next to it, as it hasn't sent.
    i looked around the internet and found the suggestion that I resize my images using some app.  The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image.  It still didn't send.  I made it smaller than you'd ever want an image to be, and it still wouldn't send.
    To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
    I'm not really sure what to do. 

    Hello irishduck
    Welcome to the Community
    You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
    Blackberry 101
    Blackberry Tips and Tricks
    Blackberry Battery Saving Tips
    Goodluck
    Ron
    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

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