My Blackberry Torch 9800 smartphones OS got wiped

Yesterday i tried to update my torch 9800 to the latest OS. After downloading the OS through Blackberry Desktop Software my phone got rebooted and after getting on a message is shown saying " Error 507. Reload Software . For further information, please visit www.blackberry.com/507" . I tried installing the OS againg through the Desktop Software , but it is showing a message " an eror has occured while downloading software for your device. Please verify your internet connection or try againg later". What should i do to get the OS back ? Please help .

Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
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I need help with my Blackberry Torch 9800 media card....

I've had my Blackberry Torch 9800 for almost a year now and I haven't faced a problem like this one before, One day, Out of nowhere, My blackberry started acting up, the lock button wouldn't work, the touch screen and keypad wouldn't work, I wasn't able to access anything. Then the batteries drained out all of a sudden, so I went home and charged it and I thought that there was something wrong with the battery, but then when it turned on again, it had erased all my media! All my photos, videos and music, and every time I finish charging my phone a prompt would pop up and say that my media card isn't formatted! So I wanted to know if there's anyway to fix this?! The bigger problem is that the rest of my data was on my laptop and it's hard disk crashed.....So now I have nowhere to go to to retrieve my files Is there any solution to this? It's really doing my head in! Any help would be much appreciated! Thanks in advance.

Hi and Welcome to the Community!
While rare, spontaneous wiping and rebooting do happen on BBs. You, sadly, are the very unlucky one to also have your backups on your laptop wiped out by it's failure. Very bad luck indeed...hopefully you were backing up your laptop somewhere.
As with all restores, there must be a source...your BB will never be that source as it has no "deleted items" nor "recycle bin" from which to do so. Rather, an external backup source is required. Given your laptop situation, the only other source I can think of is if you had activated the FREE (with a proper BIS plan) BB Protect, and had been backing up your data "to the cloud"...if so, then that will be an available source for restore.
Sadly, if you have no source from which to restore, then that's the end of that hope...
In any event -- first, we need to make sure that you BB is actually OK...and that will require some work on your part. Here's what I recommend...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BLACKBERRY TORCH 9800

Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BlackBerry Torch 9800 V.S. iPhone 4G: which is better for playing DVD/Video

Though BlackBerry continue to be extremely popular, it's no secret that RIM needed to step up its game and really work on improving and advancing its operating system. And over the past few months, the company has given us previews of a refreshed OS. The RIM BlackBerry Torch 9800 is the first device to ship running BlackBerry OS 6 and will be available starting August 12 for US$199.99 with a two-year contract. The slider phone--a first for RIM--brings together a touchscreen and physical keyboard into a solid, compact design. The new OS brings some much-needed and welcome additions, including a better browser, an enhanced multimedia experience, and improved user interface. Sure, in the grand scheme of things, none of this is new but at least it puts RIM back on track. So we thought it might be a good idea to compare BlackBerry Torch 9800 with the iPhone 4G to find out, which one is a better smartphone. In this article, we have compared some of the key features available on the new BlackBerry smartphone with Apple's iPhone 4G.
Go here to view the origional full post:
http://bestvideoconvertersoftware.blogspot.com/2010/08/blackberry-torch-9800-vs-iphone-4g.html

Which carrier did you use in India with the Blackberry 9800?? As Tmobile only work with GSM network.
Now you said you swtich from IPHONE back to the Blackberry 9800. Do you have a Blackberry DATA plan now on tmobile? No just the regular data plan. As regular data plan does not work with Blackberry.

Incompatiblity of app world 4.0 with blackberry torch 9800

Hi
I got the OS installed from the service center. Things were working fine. When I opened the app world, it asked for upgrade to 4.0 version and boom.. the same problem again. Java exception errror and app world doesn't open.
Can someone one check, if there is incompatiblity of app world 4.0 with blackberry torch 9800?

karanintouch wrote:
Thanks Again for the reply.
Will give it a try. BTW, is there an offical page where I can download v3.1 of app world?
I am not aware of an official page for this download.
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How do I re-install the operating system on my BlackBerry Torch 9800 - I am sure it is hacked.

Greetings,
Can someone point me to instructions on how to re-install the operating system on a BlackBerry Torch 9800 and then upgrade it to the latest release?
I have done this several times in the past, due to recurring hacking, but have lost the instructions.
Thank you very much for your help.
Regards,
Jean-Pierre
P.S. I would preffer a releas of the OS without any pre-install applicaitons such as Twitter, Facebook, LinkedIn,
and above all, Whastapp. Thank you.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Everyone,
I have a Blackberry Torch 9800 and it was not giving any screen output.
I completed a security wipe of all the info on the device and fixed the issue.
I can use the phone now.
Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.
I have searched all over the internet to figure out how to solve this issue and no dice.
The technical info is below:
Blackberry 9800
smartphone 3G WiFi
6.0 Bundle 695(v6.0.0.246, platform 6.4.0.105)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 1.0.75.622Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0
-Any input on resolving this issue would be greatly appreciated-
-Have a great day
Stevo

Hello Stevo808,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

My blackberry torch 9800 wont send pictures

I have a Blackberry Torch 9800,
I have no problem receiving pictures via text, bbm etc.
But when I try to send them from my phone there is no option to do that,
I hover over the image I want to send in the media file, only the options
'switch application' 'cut' 'copy' 'select' 'view' 'rename' 'properties' 'delete' 'view as slideshow' 'set as wallpaper' 'assign to contact' hide headings' 'view list' 'call voice mail' 'search' 'media home' 'switch language input' 'options' 'help' and 'close' are listed,
I have seen other tutorials in which blackberry torch's send images and there should be a send option, but it does not list any 'send' option on my phone.
Also on blackberry messenger, I am able to click attach file, find the file I want, but when I click on the image, it opens it up instead of sending it.
is there any reason behind this?
many thanks

I posted a thread on the exact same problem.
My torch used to be able to send pictures either through email or text but now it simply hasn't got the option anymore.
It will ONLY send an image if you are composing a message [email or text] and open the camera and shoot a picture right then.
THEN you get a photo in your message but anything pre-existing in your image folders will never be able to be selected and attached, there IS NO option whatsoever for this feature even though it USED TO do this.
Its as if some bug crept in and deleted the ability overnight.
And a hard reboot does nothing to solve the problem
I have searched high and low for settings and presets that might affect it and there is none from what I have found.
It was suggested to update my software on my torch but it could be several days before I have time for that.
Besides, the current version of my mobile's OS had the ability to send pictures, it WAS there, it just isn't now.
Sorry don't mean to hijack your thread, but its the exact same problem I reported a few days ago, I've been struggling with it for months now
this is not an isolated incident!

My blackberry torch 9800 fell and now the screen is black.

My blackberry torch 9800 fell and now the screen is black. It fell again and came back on, now the screen turned red, then it went black and it is not coming on at all. please help!

Hey mirs81,
From your description the BlackBerry smartphone was damaged when it was dropped, I would suggest contacting your point of sale for warranty and repair options.
Let me know if you have any other questions.
Thanks.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Trouble with my Blackberry Torch 9800

I have a blackberry torch 9800 with AT&T. My phone ran out of batteries and i charged it all i got was a red light for five seconds and then the led light in the corner blinked out and the screen wouldnt turn on. I assumed i needed a new battery so purchased a new one and the key lights lit up and the led light in the corner blinks yellow now but the phone still wont turn on what should i do next?

Plug your phone in to your PC and open BlackBerry Desktop Software. If you don't have it installed on your PC, go to www.blackberry.com/desktop from your PC browser.
Once you've plugged your phone in and opened BDS, wait for the software to connect to your phone. You might get a message from the software about your phone i.e. you need to reload your OS, etc.
Do that and post back with your results.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

I can't send a photo by text - New user, Blackberry Torch 9800

I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear. If anyone has a master solution for this, that's welcomed, but it's not my main question.
I want to know how to send a photo by text. I've tried, and it comes up with an x next to it, as it hasn't sent.
i looked around the internet and found the suggestion that I resize my images using some app. The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image. It still didn't send. I made it smaller than you'd ever want an image to be, and it still wouldn't send.
To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
I'm not really sure what to do.

Hello irishduck
Welcome to the Community
You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
Blackberry 101
Blackberry Tips and Tricks
Blackberry Battery Saving Tips
Goodluck
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry Torch 9800 Khmer unicode

Dear sir/mardam
Blackberry Torch 9800 can unstall khmer unicode?
and also cannot connect wifi.

Same thing started to happen to me yesterday. When I slide it open, I get pink and green colors all over the screen. I slide it closed, screen is dead, non responsive. i hit the lock screen button twice ( top left button), and my screen comes back to life.
Is it software or hardware problem?

BRAND NEW blackberry torch 9800 (white)

Does anyone know a sure place to buy an unlocked blackberry torch 9800 (white)?
I'm fed up with liars on eBay! Many of them say "brand new" but the phone is sometimes damaged..

hey man, you be better off getting a t mobile 9810 that will work on the faster 3g speeds.
9800 only will get 2g
Hey man, Happy 420. Enjoy the wonderful blackberry. Peace out my froggies.

My Blackberry Torch 9800 PIN cannot Used for Blackberry Internet Service, please help me

I want to ask about my device can not use the Blackberry Internet Service ( BIS )
Device : Blackberry Torch 9800
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
can the RIM resolve this problem?
Help me Please

May I know where and how did you buy this phone?
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Unable to verify my email on my blackberry torch 9800.

Can someone please help I am unable to verify my email on my blackberry torch 9800. - I used to receive my email but I received ane email requestion for me to verify my email and password by going into setup and going into my email but when I go into setup and go into email account my phoce freezes. What can I do?
Solved!
Go to Solution.

Please try this FIRST, using your BlackBerry browser...
• Go to mobile.blackberry.com OR to www.blackberry.com/integrate
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.
If that works and completes your email setup/editing, good.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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My Blackberry Torch 9800 smartphones OS got wiped

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