My blackberry torch 9810 restarts every time i unplug the charger

hello, i have a blackberry torch 9810, its only a year old, and everytime i unplug the phone from the charger it restarts , and sometimes it stays on the restarting screen for hours and sometimes days! ive tried holding the escape key while the phone is restarting but it doesnt always work ive also tried the same thing with the end call button but that doesnt always work either!
i dont know what else to do!
help please

If it were me, I would try a new battery, preferably borrow one before buying.
When you say it hangs are starting sometimes, is that only when on battery, or also when plugged in?
- Ira

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Welcome to the BlackBerry Support Community.
To rule out any possible software issue with your BlackBerry® Torch™ 9810 smartphone that could be causing the screen to not display, please try the steps in one of the following KB articles.
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Hey odat92388,
Welcome to the BlackBerry Support Community Forums.
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When you add the Gmail account to your BlackBerry Torch 9810 smartphone, it will automatically add the Gmail enhanced plug-in.
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Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
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If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
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Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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Blackberry torch 9810

my blackberry torch 9810 keeps switching itself off and deleting my media , and its done it 3 times, am i doing something wrong or is it the phone?

I'm going to go out on a limb and say it's nothing you're doing wrong. We, as humans, are not perfect and neither is any brand of smartphone.
Let's start with something simple: a battery pull. Removing your battery while your phone is powered on then replacing it can do wonders for your phone. It clears out the cache and speeds up your phone's operation. I would suggest starting with that.
Give that a try and post back with your results. We have other options we can explore if necessary.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Tethering a BlackBerry Torch 9810

Does anybody know if I can tether a Blackberry Torch 9810 to a ThinkPad Tablet.
When I try in Bluetooth on my Tablet I can get them paired but I get this message "Paired but not connected".
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That can be tricky: I found the following link though.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB12544&sliceId=1&cmd=displayKC&d...
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

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Hi, I have a blackberry Torch 9810 from AT&T OS 7.0 which I have purchased on Ebay. I got the phone a couple of days ago so everything was fine with it till I started to update the phone. Well to make a long history short my phone Internet crashes all the time, When I really need to place a call the phone freezes and says "call failed". When I receive Broadcast form my contacts I get those BC in black color letters instead of purple.
But the most aggravated situation is that I have pulled the battery out too many times to fix the problem and problem still continues,. I have wiped the phone´s OS with BBSak to have it reload with BBSAK and also try with DM, I have Updated/downgraded this phone, I have done so many things to this freaking phone that I think the last thing I will do to it is smash it against the wall. I will highly appreciate if someone can help me with this issue. I was wondering if this phone was reported Stolen/ Lost / Blacklisted is there any app that its actually making this
conflict perhaps the phone´s transmitter/antenna.. Any body pleaseeeee!!

I doubt her carrier will do anything as she does not own it anymore.
you have done the updates, reinstall and more to prove its most likely the phones fault
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

My blackberry torch 9810 restarts every time i unplug the charger

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