My blackberry torch 9860 freezes while rebooting

hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it
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salmaatty wrote:
hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it
Hi salmaatty
Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
KB17877 : How to start a BlackBerry smartphone in Safe Mode
KB10040 : How to view or remove installed application on a blackberry smartphone
However .. If above fails or you're unable to boot your device on Safe mode then to recover your device you have to reload your OS , Try this method to load the OS again :
KB10144 : How to force the detection of the BlackBerry smartphone using Application Loader
Try it and let us know.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Similar Messages

My BB Torch 9860 freezes while it reboots and refuses to turn on

My BB torch 9860 froze 4 days back while a normal hard reboot. it refuses to turn on freezes and a particular spot on the bar while rebooting. i cant update the software or do nothing as it requires the fone to turn and it refuses to do so. Please help.

kend487 wrote:
After making several attempt and spending many hrs I was able to make the update.
Once the update was completed my phone restarted and again its frozen in the welcome screen. I am not able to connect my phone to my PC. Its still the same. I restarted my phone, nothing works.
Is there anything else I can try.
Hi there,
Sounds like a hardware issue ! Still if you want to try then use BBSAK or JL_Cmder to wipe your device then load a fresh OS pack .Or first be sure that your battery is good enough then try those steps again :
( Credit JSanders )
1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device. BlackBerry Software Download Site
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Memory leak issue on Blackberry Torch 9860

I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
Please advise as I am having a hard time using this time this way.
Regards,
Abhinav Sharma
Thanks and regards,
Abhinav Sharma

I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
In my app phone gap is using 3-4 html pages and java script .
And when i navigate on these pages it gives this message of memory low.
Please help me to out of this .
And please suggest if any professional help in this
Thanks\\\
Vipin Tomer

Blackberry Torch 9860 won't start

Type of phone: Blackberry Torch 9860
Problem:
I had a software problem, phone got stuck, and after restart it gave a jvm error. I tried to fix it through Blackberry Desktop Manger. During the fix it stopped, and i got a white screen on the phone. After disconnecting it from USB, and putting it back in, the phone didn't do anything anymore.
It won't start, it won't recognize, it won't load the battery, no symbols appear when connecting it through USB (even with batt. out). It looks completely dead.
My guess is that the mainchip software corrupted during the fix, and this is causing the problem.
My question, can i fix it, when the computer cannot recognize the phone, and cannot turn it on in any way?
I tried to find a solution for this problem, but there aren't many cases related to my specific details.
Help would really be appreciated at this point!
Thank you!

Given that result, I recommend a clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BBM freezes while rebooting

My BBM freezes while rebooting. It only reboots about half way and then it freezes

Hey Earle_Consul,
Welcome to the BlackBerry® Support Community Forums.
To better assist you, can you please clarify what you mean by 'rebooting' the BlackBerry Messenger application?
Thank you.
-HB
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My BlackBerry Torch 9860 restarted itself

my BlackBerry Torch 9860 restarted itself and restarts again and loops again cant start the phone at all. Pls help! Urgent! What could be wrong? OS 7?? I think it may have some problem... I need help!!

Dear Fisol,
Thank you for your swift reply. I hope that my service centre would give me an immediate solution rather than awaiting 30 working days and being given a new one. I am EXTREMELY frustrated and disappointed by the symptoms my phone have may stem from poor quality assurance after phones fabrication.
Regards,
Leung

Blackberry Torch 9860

I have a Blackberry Torch 9860 which has just started a problem with unlocking, you lock it on the top of handet and within seconds it unlocks itself again, is there a way of stopping it from unlocking the keypad? it always used to be ok until today. Thankyou
Solved!
Go to Solution.

Hello joblake66,
Welcome to the Community,
Have you recently installed any Locking application for your Device ?
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Torch 9860 becomes unusable

dear friends,
my Blackberry torch 9860 becomes unusable after three months of service. i have just used memboo memory booster on it, and it restarts without reopen. each time i pull the battery, when i place it again, it starts an never finish to load to pass the loading step to open.
what can i do or what Blackberry can do for me please??

Hello Brandohn
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
BlackBerry Device Operating System downloads:http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php
If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
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• If your issue solved, mark the best post in your thread as Solution

Blackberry Torch 9860 Softwareupdate isn't possible

I have a Blakcberry Torch 9860.
Software-Version: 7.1 Paket 1149
I use Desktop Software v7.1.0 B42
possible Update: 7.1 Paket 2807
If I try to start the update after short time the error occurs that the Desktop Software must be update.
If I press Install I get the error: During download of the BlackBerry® Desktop Software an error is occured. Please try again.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages, as well as the BB Desktop Software. Reboot your PC after this is all done.
3) Download and install a fresh copy of the BB Desktop Software
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry torch 9860 black screen with a battery with a red cross

hi my blackberry torch won't start up. i downloaded the new blackberry messenger after installing the latest update. It asked me for a reboot and then all of a sudden my blackberry won't start up. If i run it in safe mode i see battery charging for about 10 seconds and then battery with a red cross in the middle all over again. what should i do?

Hello deltaboy
Welcome to the Community
Are you using the battery that came with the phone?
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Blackberry Tour 9630 freezes while starting up and won't turn on

A few hours ago I uninstalled an app on my Tour, and was asked whether to reboot now or later to complete the process. So I selected to reboot now. The phone turned off and while the white loading symbol was feeling up it all the sudden stopped a little more than halfway loaded. So I removed the battery to try and start the process over and it continues to stop at the same point in loading process and won't turn on. I have never connected my Blackberry to computer before. Not sure what to do. Any help would be greatly appreciated, I really can't go without a phone this week end.

Same thing is happening to mine. They said update the software but it wont do it while rebooting. Geez, what to do. Need my phone badly as well.

Google talk is not working Blackberry Torch 9860

Hi Friendz,
Need your help badly. I own a blackberry phone 9860 recently. I am not able to connect to google talk . Geting error could not connect to server. Rest all working. Email, Internet, Browser.
If anyone has solution please pass it to [email protected]
Thanks,
Ganesh

Getting error . Internal Error. Please try again later

Blackberry Torch 9800 Freeze and Re-boot random times

Hi everyone,
I have recently had a few application upgrades and since this my phone will at random freeze and then re-boot, which takes an age, especially when you need to make a call !
I have tried a backup then a security wipe and did not re-install the applications but alas it is still doing it.
Could this be the software ?
There is no option to downgrade in the menu to try the previous software edition.
Any help will be very welcome. Steve

one of the guys here had a random reboot issue and it was the battery causing it.
he didnt mention freezing, but if it was an app.
On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine
Disable Compression on media card? go to Options, Device, Storage
using a custom theme? try it for a day the factory default one to rule out your theme
remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Blackberry Torch 9860 hangs on home screen

I was using whatsapp and suddenly the phone freezed. When I re-inserted the battery, it froze again at the home screen where we have to enter the device password. It freezes in safe mode too. This is the first time I'm experiencing this problem. Earlier, it used to hang on logo screen but I got my phone replaced as it was in warranty. now it is out of warranty. Please suggest me some solution for this. I tried to wipe all the data by connecting it with my pc. But it doesn't get connected to the pc. Please help. Early response will be appriciated. Thanks on advance.

Have you tried Safe Mode? Remove the battery. While holding down the back key insert the battery. Continue to hold the back key for another 20 seconds while the device begins to boot. If that doesn't work proceed to this step:
Download JL_Cmder and see if you can wipe the device with that. You may need to remove the battery and reboot it and then plug it in right away to see if you can get connected to it. It may take a few tries at various stages of boot to get it to connect. If you can get the wipe to take and give you a 507 error you can easily reload the OS.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry Torch 9860 stuck on software update help!

I have a blackberry 9860 torch and its stuck on 18% on the software update, ive took the battery out twice , there no differnce and my blackberry desktop wont pick it up, id really appreciate it if someone could help me please !
As soon as possible !
Thank you !
Solved!
Go to Solution.

If BlackBerry Desktop Software is not recognizing your phone, you're really out of luck; it's imperative that BDS connects to your phone.
RIM has this to say about getting your phone to connect to BDS:
http://www.blackberry.com/btsc/KB10144
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

My blackberry torch 9860 freezes while rebooting

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