My BlackBerry z10 goes off at 70%

This started after I upgraded the phones OS to 10.1.02354, the phone goes off on its on @ 70%. I'm frustrated, please help.

Hello
Issue came first in the z10 model stl 100 1 when the last release of 10.0 was updated and throughout the 10.1 this issue is present in z10 stl100 1 model. in 10.2 leak although this issue is resolved as now i am using it ....
basically what this error is " your device battery meter goes off sync with the actual battery meter therefore your mobile gives different percentages for the differect battery level " as you said that z10 turning of at 70 % at this time your battery actually is fully discharged but your mobile goes from 100 to 70 % but your battery goes from 100 to 0 % . and when you charge again your mobile starts from 70 % and your battery from 0 %. am i correct ?
there are many things that you can do to correct it this off sync
1. charge your mobile and then with your mobile connect to OEM charger , remove the battery for 1 mint then reinsert it .. do it 2 times a day for fews day it will correct your device meter ... but it do not work for all
2. second as you said at 70 % your mobile goes off and you probably think there is a lot of battery but actually there is not .... mobile flash do not work when the battery voltage is below 3.4 v.... so to check it at 70 % open your camera and on the flash and try to capture the pic many time when your battery goes below 3.4 v you will notice flash is not working anymore ... at this time your mobile giving you false % .... to see it when your mobile goes off pul out the battery for 1 hour and then place the battery in then press power button for 3 sec then leave then for 5 sec then leave then for more than 1 mint then leave now plug the charger and do not press the power button you will notice your mobile start charging and after a while it will start and you will see mobile will be giving the actual % 10 or 20 and charging to 100 % ...
Note: do this when your mobile goes off ..
do update me with your feedback

Similar Messages

Z10 Goes Off When It Tries to indenfify network

I have a blackberry z10 and lately, the phone keeps going off, after sevearl attempt at trying to identify what the problem is, I noticed this happens when ever the phone is attempting to connect to the mobile network or identify the network. If I remove my sim or turn of the mobile network all is ok without any problems.
I have reloaded the OS, done a security wipe, used autoloaders, I have even downgraded the OS from 10.2.1 to 10.2.0 and nothing so far seems to have helped.
Any ideas what I can do?
Thanks

Ahhh...OK...that's additional information not originally provided.
It is completely possible that your device is damaged or defective somehow, in which case formal hardware level support would be needed. If you have warranty, you'd seek that out via that channel. If not, then you'd simply find a local (to you) shop with a qualified BB hardware technician and obtain an evaluation and estimate.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

Blackberry z10 tuning off automatically

my blackberry z10 is turning off automatically and it is opening when i press the power button, some times it is tuning off and tuning on automatically it is ocurring 1-2 times at once charge. i have also factory reset it, still the problem is same. so can u tell me that what should i do?????
Solved!
Go to Solution.

Fold a small piece of paper and wedge it along the top edge of the battery (the top, opposite the end with the contacts). See the image below where the red arrows are.
Try that a few days and see if the restarting persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.
what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry z10 switching off automatically when the battery is less tha k 50% and opening when connecting to a charger

BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. And opens when I connect the charger.
First it gives a logo of a red sign. And the light. Then after few red light it opens. Pleaseee help.

I had the same problem, it happened as soon as I got my phone so Telus replaced it under the 30 replacement policy. If past 30 days they repair it.
Have it repaired or replaced.

BlackBerry 9720 goes off

It al started 2 days ago I downloaded a song and ever still then my phone has been goes off even after have delete d song. it only stays on while charging it but goes off when I remove the charger and the battery is always hot. Have wiped and use safe mode Please what can I do pls help!!!!

Try replacing the battery.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Reg : Blackberry Z10 switched OFF

Hi I got my blackberry mobile in Amazon at last month, I am facing the problem that the battery is having 20% of charge eventhough my phone is gng to sitched OFF for some time

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not cure it, then do the process again, but this time increase the wait on step 4 to 2 hours, and perhaps as long a 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z10 switches off itself!

I have been using this phone for 2 months...and it switches off when the battery percentage is 40-50%....need help!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails, please re-try, but increase the wait time in step 4 to at least 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry z10 turned off automaticatly

Phn turned automatically when battery fall bellow 65% plz help..
Solved!
Go to Solution.

Hi niks1897
Your battery show false percentage. To correct it, reboot your device. When it's On, connect to the wall charger and remove the battery. Leave it for 20 minutes and keep it charging. This reboot will correct some programs/apps error and incorrect battery meter. You may need to do this reboot within next 1 or 2 days or when the same symptom show up.
Good luck.
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution

!!!My New Z10 turned off and Is NOT turning back on!!! URGENT

My Blackberry Z10 turned off today, and when I try to turn it back on the red led light stays on for 2 minutes and turns off but nothing else happens.
I tried doing a hard reset using the keys, i tried plugging into computer and connecting to BlackBerry Link and still nothing. I don't know what to do other than returning it.
Developer: I am a developer and have a dev alpha, i have downloaded the autoloader to make updates to my dev alpha. I am wondering if it would be safe to connect my Z10 to my computer and run the autoloader. I know the dev alpha's don't have the latest update for BlackBerry 10, so I am wondering if I did this will I also not have the latest update. Or, after installing the AutoLoader can I use software updater to get the latest OS?
Can someone help me quick, I have meetings today and need to be able to communicate with people.

It's new enough that I would contact Bell and see about a replacement. It's possible the software can be reloaded but it may have a problem.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry z10 reboot while recharging

Yesterday my blackberry z10 drained off...Today i charged my mobile but its not getting charge but rebooting continously..

Hi and Welcome to the Community!
That situation may well require an AutoLoader OS reload:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Hopefully you already have a good recent backup and/or have your data all synchronized with a web-based service.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Z10 prompting to turn off itself! help!

Guys, I'm using a BlackBerry Z10 STL 100-2. There's a weird thing happened with my phone lately. sometimes, when I'm trying to lock the phone, my Device recognizes it like I'm holding the power button, and prompting to turn off, but I'm not, i just clicked the power button, i didn't hold the power button. Clearly, I'm not happy, especially when I'm in a meeting, my device always switched off. Help guys? what should i do?

Not sure. Could be a fault with the button. I don't know if moisture could cause it, but it's a thought.
There is at least one thread the same or similar. You will find detailed it, and any others, if you search. I don't remember any fix being posted.
If you think moisture could be a possibility, you need to remove the battery and dry the device.
Also take stock of any apps that customize functionality. Delete and test.
Lastly, you could reset to factory, or even do a clean OS install. And test. My suspicion is the button. An OS reinstall will rule out software.
- Ira

Lycamobile network off on my Blackberry Z10...

I just bought an unlocked blackberry z10 when I was in Nigeria about one week ago. Am an international student in UK.I bought a lycamobile sim but noticed that the mobile network is switched off despite several attempts at switching it on, resetting and rebooting.I tried other sim cards like vodafone, tmobile and O2 and all works perfectly well with the phone.Av contacted lycamobile customer care and they suggested I talk with blackberry customer care.Am very worried as I don't have a mobile contact number since I came to UK.Kindly help me with this please.Thanks

DrTokz wrote:
Av contacted lycamobile customer care and they suggested I talk with blackberry customer care.
Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
From what you describe, your BB is unlocked and is compatible with several networks in the UK. But, for some reason, it won't work with this one network. Based on that information, I can only deduce that perhaps the SIM is bad...in which case a replacement might be needed. Or, perhaps your specific BB model is just not compatible with that one network...but you need to talk to them about that:
http://www.bbin.in/en/2013/03/03/4-types-blackberry-z10-models-fits-better/?utm_campaign=4-types-of-...
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Z10 getting turned-off on 15-17% battery level

I have been using Blackberry Z10 for 2-3 month without any problem,but suddenly my mobile is getting turned-off every time its battery level reaches around 15%.
Suggest any solution to this problem.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not help, then redo the process, but this time increase the wait time in step 4 to 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My BlackBerry z10 goes off at 70%

Similar Messages

Maybe you are looking for