My blackberry z10 is having a few problems

hello everyone
im having some trouble with my new z10 I hope you can help me solve.
it seems to hang on a screen that says something about connecting to blackberry hub?
then it will restart itself.
things I have tried:
restoring firmware
secure format
battery pull
nothing seems to work.
orange told me to contact blackberry as I am on pay as you go and this is all I can find
Please help me sort this issue out i just want a working blackberry again
James

even if you are on a Pay as you go contract, you pay Orange to take care of those issues.
Should they be unable to do so, they have to escalate your issue, by contacting the RIM Level2 support, at no additional charge for you.
Call them back and demand the escalation. You are the customer.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Similar Messages

Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

Plug your iPad into your computer, open iTunes, and click Restore. This will reset your iPad to factory settings, so make sure everything important is stored safely. Once the restore is complete, do NOT restore from your backup.
If you still have problems, take the iPad to the Apple Store or another AASP (Apple Authorised Service Provider). If you're still within warranty, any service will be of no cost. Check your serial number here or find your receipt.
Hope I've helped!
PS: This is a peer-to-peer forum. Apple generally doesn't pay attention here.

Blackberry Z10 OS Upgrade + BBM Status Problems

Hi
First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ???
Second problems is with the Blackberry Messenger as my contacst are changing their Status and personal messages but i am not getting the updates and it's not Changing !
I have tried to format my device 3 times so far tried to do the upgrade from Blackberry link but I am facing the same issue that my device is up to date! ..
Please let me know how can i resolve this issue! as i am getting really upset !

salsayegh wrote:
First of all I am having problems updating my Blackberry Z10 OS Software as I have version 10.0.9.348 and from what i have read in the forum that it is the Carriers who is responsible to release the upgrade but i have already spoken to them and they are NOT AWARE OF ANYTHING! what can i do ???
Who is your carrier?
There is nothing you can do except wait until your carrier has it released, or swap a SIM card temporarily to a SIM which has released the upgrade.
You can't force the upgrade with the Link software.
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I;m new to macs, and I'm having a few problems....

The first problem I started having was with my Stickies. I was using them one day, and playing around with them. I must have clicked something because now they don't show up on my desktop. They open up and I am able to type something but I still see no stickie. At first I wasn't sure if they were opening but when i go to the dock it said several were open and when I closed some it asked me if i wanted to save them. It's been like this for a few weeks. I have no idea what to do.
My second problem, which isn't a big deal, is that the macintosh HD icon on my desktop moves when I turn on my macbook. When i first got it it stayed exactly where it was when I first bought it. Now it moves below a folder i have under it. It was doing that before i created the folder. And when I download things, when they appear on my desktop it always leaves a space between documents. It wasn't going that at first.
Yet another problem I am having is that something magically deleted its self. I emptied my trash one night before turning it off. When i turned it on the next day I noticed there was something in the trash even though I had not deleted anything. I opened it up and there was a folder called Recovered files in it. Contained in it was SoftwareUpdateCheck.pid. I have no idea what this is or means.
I bought a macbook because everyone was telling me they don't get viruses, and if they did it would minimal. I'm freaking out thinking I have a virus. I have no idea what is going on. The people I know with macs don't even know what is wrong with mine, they haven't encountered the same problems. can someone please help me?

hey there xxchester, welcome to Discussions.
i've had several Macs for several years & not encountered your issues, but have you called Apple Care? you get 90 days of free phone support. being new to Macs i suggest you take full advantage of it. i'm not blowing you off, we're all users here like you & maybe no one has encountered your issues.

Installed windows 7 on macbook but im having a few problems...

I decided to install windows on my macbook since i want to play games and it is restricted in macbook...
So i installed windows 7 ultimate 32 bit, but i can't open the games i installed because of some directx problem, it literally says that i should install directx 9 which is required for the game. The problem is that i have directx 11 which is up to date and as far as i'm concerned if i have directx 11 i also have directx 9.
I googled the situation and saw that it might be related with some kind of "driver problem". It says that i need to update some of my drivers or something.
Im not an expert about these kind of stuff so i would really appreciate it if someone helped me!
I really tried hard to find a solution but i think i lack of some info, and i can't go any forward, so please help me out!

1 That's a Windows problem, not a Mac problem. You might get better help on a Windows forum.
2 You might have been better served to have installed Win7 64 than 32.
3 If the game wants DirectX 9 and won't work with DirectX 11, it might be a good idea to contact the game's vendor. Also, you might try downloading DirectX 9 from sites such as <http://www.softwarepatch.com/windows/directx.html>. (Note: download Windows drivers at your own risk. I have not downloaded anything from that site. I do not have any connection to that site other than knowing that it allegedly has DirectX 9 available for download. Use at your own risk. I'd back up before installing, but YMMV.)
Which game is this? What are the system requirements? Hint: some games which run in WinXP will NOT run in Vista or Win7. What are the hardware requirements?

I've recently got a replacement iPod and I'm having a few problems with it.

I've just got a replacement iPod nano 6th generation for my iPod nano 1st generation and I've also jus updated to the latest version of iTunes and basically, I spent a while making sure all the songs I had, had their correct artwork and then I synced my iPod and found that on some of the songs that it was missing? Is there anyway to fix this as it's still there on iTunes. Also there are a few songs that don't play; say I've got the iPod on shuffle, a song will finish and a new one will appear on the screen for less than a second and then straight after a new song will play? Any help please?
(btw my iPod still well within the 90 day warranty)

Hello clarehatescats,
Congratulations on your new iPod nano! Thank you for providing the all details regarding the album artwork and song skipping issue you are experiencing.
From what you described, it sounds like all the content did not transfer over when you synced your iPod nano. I first recommend trying to sync your iPod nano again. You can find the steps to do this in the following article:
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12313
If you are still experiencing the same issue after syncing again, I recommend following the steps in this article (the title of the article refers to songs, but many of the steps will apply to the album artwork issue as well):
Troubleshooting songs that skip
http://support.apple.com/kb/TS3217
Thank you for using Apple Support Communities.
Best,
Sheila M.

Having a few problems with the codes for this program.

i type in the code. in notepad, then compile it to java, but i always seem to get 3 errors. if anyone can help, id really appreciate it.
using java:
Calculate the salary at the end of two weeks. You know that:
? For the first 40 hours worked in a week the pay rate is $10/hour and after that
initial 40 hours the pay rate is $15/hour.
? If the total salary (week1+week2) is less than $500, the employee will receive 10%
bonus. If the salary is between $500 and $1000, the employee will receive 5%
bonus. If the salary is between $1000 and $2000, the employee will receive 1%
bonus.

Well, maybe if you showed your code and the complete and exact "messages", we could help you.

Few problems/questions! (cover flow, album art...etc)

Ok I finally added my songs to my new IPOD (replaced my old one) and this is my first Ipod with video, color...etc. Its the IPOD Classic 80 GIG.
Well I am having a few problems/questions:
---Why when I hit "Get album art" does it ONLY get art for my videos? It doesn't get any for all 1,500+ songs! Is it because they aren't downloaded from Itunes? If so then why does it do it for the movies then? They aren't from ITunes either!
---With Cover Flow I updated the Album Art myself and have about 700 songs with art now. But I have two problems.
1. It won't display all 700 songs under Cover Flow!
2. It won't show them in order by song name! Can I change that?!? If not then how is it showing them by? What do I need to change?
---Are there any other video types supported besides that on Mpeg4 and that other weird type? If not why not? Its a pain to have to convert everything. Its almost not worth having this video IPOD if you have to go through sop much effort just to watch 1 stupid video. I mean I spent more money on extra programs now for music and videos then I did on the IPOD almost.
---Is there any way to transfer your music from one IPOD to another? I know some people say you can't but why? What about people like me who have music ripped from our own cds and NOTHING from ITunes? Its a REAL pain having to rerip all the cds, put them back on, rename all the songs, fix all the info...etc. Its taken me 4 days now. Apple needs to think about a "IPOD TO IPOD" music transfer kinda program.
---How do you get pics on the IPOD without having to keep them on your PC? I notice it has to SYNC them every time I have it plugged into the PC! But if I tell it NOT to sync pics anymore then they won't stay on the IPOD if turn that option off and unplug the IPOD. Theres got to be another way to add them.

Assassin X wrote:
---With Cover Flow I updated the Album Art myself and have about 700 songs with art now. But I have two problems.
1. It won't display all 700 songs under Cover Flow!
2. It won't show them in order by song name! Can I change that?!? If not then how is it showing them by? What do I need to change?
Cover flow on the ipod can only be done (as far as I know) on Album by Artist Name. On iTunes you can change it around
Assassin X wrote:
---Are there any other video types supported besides that on Mpeg4 and that other weird type? If not why not? Its a pain to have to convert everything. Its almost not worth having this video IPOD if you have to go through sop much effort just to watch 1 stupid video. I mean I spent more money on extra programs now for music and videos then I did on the IPOD almost.
Try using freeware, heres an excellent video converter for iPods:
http://www.videora.com/en-us/Converter/iPod/

Way to fix dead blackberry Z10, no led, no charge, no USB recognition. completely dead and no one can fix it

Since there are a lot of customers who bought the blackberry Z10 and have the same problem as me, since they didnt recall all the devices lets send them back to RIM.

Nathi_za wrote:
Since there are a lot of customers who bought the blackberry Z10 and have the same problem as me, since they didnt recall all the devices lets send them back to RIM.
There's nothing to recall in keeping with across the board model recall standards.
You should contact your seller and seek a warranty exchange.
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A Few Problems (Freezing, Disc Noises)

Hey Everyone,
I'm having a few problems with my 13' macbook pro.
Here are the specs on the machine:
NVIDIA 9400M
2.26 GHz Intel Core 2 Duo
4GB MEMORY
250 GB Hard Drive.
I'm running OS X 10.6.3
So, first off,
This is my third Mac, and I bought it in January 2010. There isn't that much on here, no music, no videos, and I have almost 200GB left of free space on the HD.
So, for some reasons it keeps freezing, and I only have open firefox. A lot of times the writing on the screen has to catchup with what I have typed, and I'm not a crazy fast typist. It also has problems scrolling down internet pages, as well as videos on youtube. When I play a video on youtube (I'm on broadband) and sometimes I will wait for the entire video to load, and it will start playing it, and have a hard time keeping up. The video freezes a few seconds behind, and the frames don't match up all the time. I am running Firefox 3.5.9 and nothing else at the time. Even as I write this article it has trouble keeping up. I thought at first it may have been the 9400 videocard, but I don't think so, anymore.
My second issue, not as big of a deal, but still annoying is the hard drive gets crazy loud and sometimes vibrates the keyboard. I have NOT dropped it. In fact, I have taken very good care of the machine.
Any help would be appreciated.
Best,
Marcus

1. warranty on battery is only one year.
2. This relates to a BIOS or driver problem,
http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X60-Screen-flickers-and-screen-shutoff-problem... <--- have a read.
3. A design flaw by Intel, it occurs in all T5xxx and T7xxx CPU as far as i know, the problem is at its worst when you throttle back the cpu power.
4. the constant ticking means that the hdd is on power save, where it is constantly powering off to save power, you can go power management under display property, and disable hdd power off and see whether that solves the problem.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

A few problems with Gnome

Ive installed gnome on a fresh arch install.
Ive got gnome and GDM working now but im having a few problems with some of the apps in gnome.
The first problem ive noticed is when i attempt to open "Apperance Preferances" the bug report is:
Distribution: Unknown
Gnome Release: 2.22.3 2008-07-02 (Archlinux)
BugBuddy Version: 2.22.0
System: Linux 2.6.26-ARCH #1 SMP PREEMPT Tue Aug 26 21:15:43 UTC 2008 i686
X Vendor: The X.Org Foundation
X Vendor Release: 10402000
Selinux: No
Accessibility: Disabled
GTK+ Theme: Clearlooks
Icon Theme: gnome
Memory status: size: 0 vsize: 0 resident: 0 share: 0 rss: 0 rss_rlim: 0
CPU usage: start_time: 0 rtime: 0 utime: 0 stime: 0 cutime:0 cstime: 0 timeout: 0 it_real_value: 0 frequency: 0
----------- .xsession-errors ---------------------
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
the next error is when i open the preferances for the file browser
Distribution: Unknown
Gnome Release: 2.22.3 2008-07-02 (Archlinux)
BugBuddy Version: 2.22.0
System: Linux 2.6.26-ARCH #1 SMP PREEMPT Tue Aug 26 21:15:43 UTC 2008 i686
X Vendor: The X.Org Foundation
X Vendor Release: 10402000
Selinux: No
Accessibility: Disabled
GTK+ Theme: Clearlooks
Icon Theme: gnome
Memory status: size: 0 vsize: 0 resident: 0 share: 0 rss: 0 rss_rlim: 0
CPU usage: start_time: 0 rtime: 0 utime: 0 stime: 0 cutime:0 cstime: 0 timeout: 0 it_real_value: 0 frequency: 0
----------- .xsession-errors ---------------------
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
** Eel:ERROR:(eel-preferences.c:116):preferences_gconf_value_get_string: assertion failed: (value->type == GCONF_VALUE_STRING)
seahorse nautilus module initialized
** (nautilus:3623): WARNING **: Unable to add monitor: Not supported
** Eel:ERROR:(eel-preferences.c:116):preferences_gconf_value_get_string: assertion failed: (value->type == GCONF_VALUE_STRING)

Ive installed gnome on a fresh arch install.
Ive got gnome and GDM working now but im having a few problems with some of the apps in gnome.
The first problem ive noticed is when i attempt to open "Apperance Preferances" the bug report is:
Distribution: Unknown
Gnome Release: 2.22.3 2008-07-02 (Archlinux)
BugBuddy Version: 2.22.0
System: Linux 2.6.26-ARCH #1 SMP PREEMPT Tue Aug 26 21:15:43 UTC 2008 i686
X Vendor: The X.Org Foundation
X Vendor Release: 10402000
Selinux: No
Accessibility: Disabled
GTK+ Theme: Clearlooks
Icon Theme: gnome
Memory status: size: 0 vsize: 0 resident: 0 share: 0 rss: 0 rss_rlim: 0
CPU usage: start_time: 0 rtime: 0 utime: 0 stime: 0 cutime:0 cstime: 0 timeout: 0 it_real_value: 0 frequency: 0
----------- .xsession-errors ---------------------
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
the next error is when i open the preferances for the file browser
Distribution: Unknown
Gnome Release: 2.22.3 2008-07-02 (Archlinux)
BugBuddy Version: 2.22.0
System: Linux 2.6.26-ARCH #1 SMP PREEMPT Tue Aug 26 21:15:43 UTC 2008 i686
X Vendor: The X.Org Foundation
X Vendor Release: 10402000
Selinux: No
Accessibility: Disabled
GTK+ Theme: Clearlooks
Icon Theme: gnome
Memory status: size: 0 vsize: 0 resident: 0 share: 0 rss: 0 rss_rlim: 0
CPU usage: start_time: 0 rtime: 0 utime: 0 stime: 0 cutime:0 cstime: 0 timeout: 0 it_real_value: 0 frequency: 0
----------- .xsession-errors ---------------------
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
(gnome-appearance-properties:3609): Pango-CRITICAL **: pango_color_parse: assertion `spec != NULL' failed
** Eel:ERROR:(eel-preferences.c:116):preferences_gconf_value_get_string: assertion failed: (value->type == GCONF_VALUE_STRING)
seahorse nautilus module initialized
** (nautilus:3623): WARNING **: Unable to add monitor: Not supported
** Eel:ERROR:(eel-preferences.c:116):preferences_gconf_value_get_string: assertion failed: (value->type == GCONF_VALUE_STRING)

My Blackberry Z10 restarting itself & also having Network Problems

Hi Guys,
I have been using Blackberry Z10 for +/- 16 months now and I was happy with it from the beginning but as time goes on, it's frustrating me a lot as a result I sometimes question myself if I ever made the best decision for choosing "Blackberry" than other Cellphone Manufactures like Samsung or iPhone.
My Handset is running the latest OS Version: 10.2.1.3247 and I always update or upgrade it as soon as there's new release hoping that it will improve but that doesn't seem to help either. To add more salt on the wound, it keeps having Network problems during the night and weekends and I would much appreciate it if this problem could be resolved ASAP.
Frustrated Customer,
Z. Matu

OK, I was having a very similar problem, and I had never done a security wipe since owning the phone. So, doing a security wipe cleared the issue up for me 99%. Once in a great while I will still get a restart. But it's very, very infrequent.
I know it can be a pain doing a security wipe, because it basically resets your phone (without effecting the OS) as if new -- but that means removing all your contacts, messages etc. So, be sure to back it up if you try it.
Also, be sure your battery isn't loose in the housing. I also has this issue (and it caused random restarts) so cut a tiny piece of a business card and shimmed the battery on the side opposite the contacts. Shimming the battery would be a simple fix, if it worked. So, maybe you'd want to try that first.

Probleme de synchronisation contact calendrier notes sur blackberry Z10

Bonjour,
Je viens d'acheter le blackberry Z10 chez Orange.
Je n'arrive pas à synchroniser les contacts et le calendrier de mon outlook.
J'ai configuré mon adresse mail, plusieurs fois en pensant que le probleme venait de là en vain.
Je reçois les mails mais je n'ai aucun contact ni evènement du calendrier.
En plus Blackberry Link ne permet pas de synchroniser les contact et le calendrier. Seuls les documents, photos et musique peuvent être configurer via blackberry link
Mon téléphone est un outil professionnel, avoir un téléphone sans contact, ni calendrier est impossible. Je ne peux pas rester comme cela. Blackberry est un outil professionel, c'est dans la publicité
J'ai appelé Orange qui ne savait pas, j'ai appelé mon hébergeur de mail qui a vérifié la bonne configuration du compte mail. j'ai regardé sur les différents blogs et le problème semble venir de Blackberry
Quelqu'un peut-il m'aider? Merci au service technique de me permettre de résoudre le problème.

Bonjour Adamarei et bienvenue dans la Communauté de Support Blackberry!
La plupart des membres ici discute en anglais et donc il sera plus facile pour toi d`obtenir de l`aide si tu ecrit tes messages en anglais directement.
Merci
Translation:
Hello
I just bought a Z10 on Orange.
I am not able to sync my contants with my Outlook calendar.
I configured my e-mail address several times thinking that the problem is coming from there but no luck resolving it.
I am receiving my e-mails but I don`t have any contacts or calendar events.
Additionally, Blackberry Link doesn`t allow synchronizing the contacts and the calendar. Only documents, photos and music can be configured via Blackberry Link.
My phone is used for business, having a phone with no contacts and no calendar is impossible. I can`t keep t this way.
I called Orange and they didn`t know anything. I called my e-mail hosting service who verified the e-mail config, I checked various blogs and the problem seems to be coming from Blackberry. Can anyone help me out? Thanks to the technical support for helping me solve the issue.
Dany_S New to the Community click here
Community Moderator

Some problem facing use blackberry z10

Dear Sir/Madam
I PURCHASES YOUR BLACKBERRY Z10 MODEL. BUT I AM FACING MANY PROBLEM . EXAMPLE :- DOWNLOAD APPS,RUN SOFTWARE, USING INTTRNET. PLEASE SOLVE PROBLEM.
THANKS & REGARD
SAROJ KUMAR SAHU
CELL {REMOVED}
Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Welcome to the forums.
No-one is going to help you with a posting like that.
If searching first on the forums for the problems you have doesn't yield any results then...
Without capital letters please clearly state each of the problems you are having, as a cogent description of what's happening, along with your desired result.
Doing this will illicit a more targeted response from the volunteers here.
If you've been helped click on , if you've been saved buy the app.
Developer of stokLocker, Sympatico and Super Sentences.

Blackberry z10 hanging and battery problems

I have a blackberry z10, STL 100-1, after like 4 weeks of using it, i realised that the battery drained quickly so decided to do a security wipe. thats where my problems started. The battery heats up and the phone goes off or rather hangs then goes off. to switch it back on, i have to put it on charger, which it shows battery completely empty even if its full, after a few mins charge the phone works again. This problem occurs usually say when im browsing the a text or whatsapp message is received. any help? oh. and ive tried security wipe like 10 times, problem still not solved

What is happening is that your on-device battery meter is off-sync with the actual battery charge.
Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My blackberry z10 is having a few problems

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