My blackbery 9860 crashed and freeze quite a lot

hello blackberry support.. i hope you can help me...
my blackberry 9860 crash and freeze quite a lot and it's annoy me..
i have the bundling OS which is 7.0.0 bundle 2395
i still have 93.9 mb of application storage...
2.2 gb of built in storage
and 97.2 mb from media card...
what should i do to get rid of the crash and freeze??

Hi and Welcome to the Community!
Finding out what is wrong is a matter of deduction...there may be a badly behaving add-on app causing it. There may be corruption in your OS. There may be a hardware level issue. You may be leaving too many apps open. Some apps may have memory leaks. The OS level you are using may have a memory leak. Many possibilities exist...so it's a matter of deduction for you to figure it out.
I would suggest starting with a clean OS reload. At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • My Firefox crashes and freezes quite a bit. Can I delete the previous Firefox downloads when I update to a newer version?

    I have the latest version of Firefox and it freezes and crashes. I was wondering if the other versions of Firefox I have downloaded is causing this. Can I delete the previous versions without affecting the current one?

    Your plugins list shows outdated plugin(s) with known security and stability risks.
    * Shockwave Flash 10.1 r53
    * Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
    Update the [[Java]] plugin to the latest version.
    *http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE)
    Update the [[Flash]] plugin to the latest version.
    *http://www.adobe.com/software/flash/about/

  • Imac keep crashing and freezing up when I open browsers and program

    Hi, I have some problems for my Imac. I don't know why when I open my browsers and some program keep crashing and freezing up.
    Any one can help this problem? Or should I follow any step can solve this problem? Thanks a lot!
    Zack

    Reinstalling Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Continue button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

  • New to Apple TV - do they all crash and freeze like this?

    I have had mine for about 10 days. I have had it freeze (and do the diagnostics/restart) about 15 times.
    I am starting to get the hang of it. It seems to hate a bunch of my videos (encoded home movies mostly - used Handbrake and VisualHub's Apple TV setting). I can get it to crash 'on demand' on a few videos.
    What gives with the crashing? Can't it just choke on a video and refuse to play? Many times the crashing does not seem to be specific to a video though.
    I have tried the diagnostics - it reported that it was fine. I tried the system restore .. still having trouble. I am thinking if I restore it again I should stick to the first firmware (ie: not update). Might that help?
    Things are working better with the sync'ing now that I know that iTunes must be open - and I disabled the Windows 7 firewall rather than just poking the hole for the port Apple was requesting.
    Anyway - I am really disappointed. The iPhone remote is great, I love having my iTunes library in sync - but lack of 1080p and these crashes are driving my family crazy. I am probably gonna return it, but hoping for some ideas...

    do they all crash and freeze like this?
    No, they don't.
    Take a look at this document to see what formats are supported and how to properly convert them.
    http://support.apple.com/kb/HT1532
    This next document is very specific as to the formats that will play.
    http://support.apple.com/kb/SP19
    iTunes has the ability to convert movies to the proper format. So does Quicktime Pro. For the record, though, I have converted a number of videos using the Mac version of Handbrake and have had no issues what-so-ever playing those files.
    Message was edited by: lkrupp

  • My iPad air keeps crashing and freezing when browsing the internet . Please help :(

    My husband and I updated to the new OS. Now our iPad Air's keep crashing and freezing whilst browsing the internet.  We have done a reset and swiped away pages but nothing is helping. Its very frustrating Can anyone help? Thank you Jo

    Please tell me that it has NEVER been jailbroke.  If it has not been jailbroke, here are some standard repair procedures:
    First, confirm that this is what you did for a "reset."  Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, since you have IOS-7, read this.

  • Crashes and Freezes - too many to count in the last 48 hours

    I generally Love Premiere and the whole CC suite. But this week the program continually freezes and just stops functioning. I've restarted both the program and my computer at least 20 times in the last 48 hours... you can how this is impacting my time and deliverable... which is due today BTW. I've edited a ton of projects in premiere but lately it seems to be crashing and freezing ALOT. I'm a professional and my demands are professional. Its when my tools start to let me down that I become disappointed and discouraged.
    My question is WHY?
    I would think that by now Premiere would be rock solid. Why is it not?

    I *think* I found one of the issues... Red Giant Universe plugins seem to freeze up the system. So I yanked them off all my timelines and the freezing seemed to stop.
    I also had strange issues with Red Epic footage and I believe the culprit for those was the Red Gamma 4 setting. Not scientific by any means but...

  • Windows 8.1 crashes and freezes

    I am running Windows 8.1 on Samsung series 5 ultrabook equipped with:
    - AMD A4-4355M  processor
    - AMD Radeon HD 7400G (integrated graphics)
    Recently I have used samsung recovery tool and got my laptop to initial state(from the day of the first turn on), with the first start after recovering multiple actualizations were automatically downloaded and installed and everything was running smoothly
    for a week or so. Problems occurred two days ago, when for no apparent reason my computer was crashing and freezing displaying wide vertical stripes of the colour that was dominating on the screen at the moment of crashing. Those crushes were occurring 3 to
    5 minutes after turning on the computer. I have managed to download and install newest recommended graphic drivers, however it hasn't helped at all.
    In my desperation I have recovered system one more time yesterday, during recovering process (lasting 20min) everything was ok, and after turning on the system everything is working UNTIL I open IE, then the same problem instantly occurres.

    Hi Gbonaert,
    This kind of issue might be caused by incompatible add-ons or corruption during update.
    Reset Internet Explorer then check the issue again.
    http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11
    If the issue still persists
    Try disable/removing add-ons in your Internet Explorer, or you also could start Internet Explorer under no add-on mode.
    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11
    Regards,
    D. Wu
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • IPad crashing and freezing after 8  ios updates

    My iPad 1 has been crashing and freezing after completing the most recent ios updates, what could be wrong?

    Can there be any person who can say that Apple treats customers as valuable persons ?
    Way how IPAD 2 users are treated, served and issues solved shows clearly how they just care of new purchases. All crashes, slowness, battery consumption, extremely bad user experience with slow and jamming UI etc... Anyway this is over now with me as I'm moving out from IPAD / IOS due this experience. Ride was a good but now its over as trust is totally destroyed by Apple.
    br JJ

  • Software crashing and freezing

    Photography software 'Capture one' keeps crashing and freezing and is incredibly slow at processing images (most of the time it doesn't even process them).
    I have updated my OS and done all manner of system diagnosis which all came back clear. I also updated the software to my appropriate OS.
    The software company ran out of ideas to help me and suggested it might be damaged memory on my iMac.
    Even though I have enough space on my existing memory chips I bought brand new and larger memory, but the problem persists.
    Any suggestions?
    Many thanks,

    Is it just the one program? If so I'd suspect something other than bad memory. If it is just the one program I'd think more along the lines of software incompatibility. Have you tried creating a new account, logging out of your normal account and logging into the new account to run the software? This is a typical Mac troubleshooting technique so you may have already tried it but if not, do so.

  • N8 problems crashing and freezing

    My N8 is very unstable, keeps crashing and freezing, anyone have this problem?

    Yes, it always hang and crash different applications. Often helps anly restart the phone. Often when I run the application displays the white console window, running with words and numbers and have to restart the phone

  • Square app crashing and freezing on iphone 4

    I have a square app and device to process my cc and last 2 days keeps on crashing and freezing
    I have an iphone 4 and it is up to date with all the updates, is it the app itself? the phone company? the phone?
    I am very frustrated. Has this happened to anyone? what do I need to change? or Do?
    thanks

    I forgot to mentioned that as an ONLY solution I kept on RE-installing the app 7 times!!!
    that seemed to be THE ONLY WAY TO FIX THE PROBLEM, horrible and frustrating, has anyone experienced the same type of problem?

  • Iphone Crashing and Freezing

    Hi! I'm mostly looking to see if I have a lemon or if others are experiencing the same problems I have been having with my iphone. My iphone crashes and freezes several times daily. I have to reboot at least once a day, and often more than that. I've already sent the iphone to apple for repairs, and it came back with the exact same issue. I could live with the $200 dollar decrease in cost, but for that extra 200 dollars, I would love an iphone that is reliable!
    Most of the other users I've seen here seem to be experiencing only intermittent crashing, and specifically of utilities...they usually find themselves back in the start screen. My phone is freezing...literally no brain activity. Please let me know if you have the same problems.

    I am not sure that you should be subjected to the Freezing and Crashing on a continued basis as you describe.
    As I have said before, Resetting and Restoring merely bypasses the fact that you are not fixing the problem but in fact putting a Band Aid on a mortal wound. These freezes are associated with a malfunction in the iPhone, whether it be software or hardware, it is a iPhone problem.
    You should get down to the Apple Store and tell them what is happening and either get a replacement or assistance in helping you get your iPhone sent to Applecare.
    I would not wait.
    mikeab

  • I'm using firefox 1.0.6 on a Mac OSX 10.3. Firefox is crashing and freezing frequently. I've heard that My firefox version is too old to update and I also need a new computer. What can I do? Thanks.

    I'm using firefox 1.0.6 on a Mac OSX 10.3. Firefox is crashing and freezing frequently. I've heard that My firefox version is too old to update and I should get a new computer. I can't upload art to my website. News articles freeze constantly. Firefox shuts down when I go to certain websites. What can I do? Thanks.

    I'm using firefox 1.0.6 on a Mac OSX 10.3. Firefox is crashing and freezing frequently. I've heard that My firefox version is too old to update and I should get a new computer. I can't upload art to my website. News articles freeze constantly. Firefox shuts down when I go to certain websites. What can I do? Thanks.

  • Why does elements 13 crash and freeze while starting up while using windows 8.1

    Have had problems with crashes and freezing up with both elements 12 and now elements 13.   Thinking there are problems with Windows 8.1 and adobe premiere elements.   Can anyone shed any light on this issue?

    Perhaps you also need to reset the preferences file for your both PSE12 and PSE13.  The suggested method for earlier versions (10 and 11) was posted here:
    <can't get pse10 to take my styles, have had pse 10 since 2011 bought pse13 and installed, uninstalled pse10 inorder to get pse13 to install easer, I reinstalled pse10 but now the stules I have do not appear in the effect section. I have checked BOTh secti>
    Read post number 3 to see if it works in PSE12 and PSE13.  Do 12 first and then 13.

  • PPro CC14 won't stop crashing and freezing only minutes after editing commences...

    I seem to have tried everything to fix the issue but PPro CC14 won't stop crashing and freezing only minutes after editing commences. I am working on a Mac and have just updated to Mavericks as a final attempt to help solve the problem. I have tried calling Adobe but their phone support in Australia is shocking. I have resorted to posting here but haven't had any help yet. I really need to sort this issue out ASAP.

    Its it possibly related to your graphics drivers?  Seems similar to something I was experiencing that was resolved by updating my nvida cuda drivers (see thread link).  I also started running activity monitor to keep track of the memory and processor use.  That said after solving the problem by updating my drivers and switching to the CUDA acceleration, on occasion I get into ruts where it opens and freezes all the time.  It does seem helpful to try and reduce project size if possible - I normal keep a track record of sequence revisions and such, but when possible it seems that clearing out as much as possible by deleting or project managing into a new project can help things run better.
    Premiere CC Crash - 'Your Mac OS X startup disc has no more space available for application memory'

Maybe you are looking for