My BOLD 9900 switches off after a few minutes of turning it on

I got this latest blackberry with the hope of enjoying the best of phone tech. Its been behaving well for 2 weeks and then it suddenly changed. It started switching itself off if I'm not playing music, videos or if I haven't connected it to ma PC. Its really making me angry for wasting money on this phone that I can't use freely. The problem with playing the media is that it results in fast battery drainage. I wiped the device software and installed software (info below):
smartphone (3G, Wi-Fi)
7.0 Bundle 2406 (v7.0.0.585, Platform 5.0.0.734). But the problem still persists!!! . What should I do to bring ma fone to normal?

Hey chiwala,
Welcome to the BlackBerry Support Community Forums.
I can definitely help you out.
I would suggest performing a reload of the software by force detection, follow the steps in this KB article: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
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Obtain access to a known good and identical BB...use your battery in it and see what happens
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hi,
You can refer to this blog, and try to roll back to the older version of network adapter driver to check the results.
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If the issue persists, please help to collect following information for further research:
Over an Administrative command prompt.
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Keep post.
Kate Li
TechNet Community Support

Internet shuts off after a few minutes requiring wireless network reset on windows 8.1

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IP CONFIGURATION NOV 3
Windows Network Diagnostics Publisher details
Issues found Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding
Detected
Contact your network administrator or Internet service provider (ISP) Completed
Issues found Detection details
 Your computer appears to be correctly configured, but the device or resource (DNS server) is not responding Detected
Contact your network administrator or Internet service provider (ISP) Completed
Windows can't communicate with the device or resource (DNS server). The computer or service you are trying to reach might be temporarily unavailable. If the device or resource is nearby and you have access to it, make sure it is turned on and connected to
the network.
Detection details
Diagnostics Information (Network Adapter) Details about network adapter diagnosis:
Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Broadcom 802.11n Network Adapter Manufacturer . . . . . . . . . : Broadcom Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 6.30.223.102 Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netbc64.inf
Inf File Date . . . . . . . . . : Thursday, August 22, 2013 7:01:07 AM Section Name . . . . . . . . . : BCM43XNG_NT63 Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis:
Information for connection being diagnosed Interface GUID: 0ed45843-c0ab-4a24-b372-c292afdf238a Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFi
Connection incident diagnosed Auto Configuration ID: 11 Connection ID: 10
Connection status summary Connection started at: 2013-11-03 17:22:59-236 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Success
List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
20-64-32-75-3E-19 Infra -25 6 $@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È›
Connection History
Information for Auto Configuration ID 11
List of visible networks: 1 item(s) total, 1 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra Yes 100 Yes $@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È›
List of preferred networks: 25 item(s) Profile: GSIIskyrocket_227 SSID: GSIIskyrocket_227 SSID length: 17 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile:
$@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È› SSID: $@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È› SSID length: 22 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Profile: sam SSID: sam SSID length: 3
Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: $@mM¥ ° Ř0©ł<¡ț SSID: $@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È› SSID length: 22 Connection mode: Infra Security: Yes
Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Profile: sammy SSID: sammy SSID length: 6 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No
Reason: 0x00028003 Profile: $@mM¥ ° Ř0©ł<¡ț SSID: $@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È› SSID length: 23 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Plaza_Inn
SSID: Plaza_Inn SSID length: 9 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Plaza Inn AP SSID: Plaza Inn AP SSID length: 12 Connection mode: Infra Security:
No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Cisco33718 SSID: Cisco33718 SSID length: 10 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting:
No Connectable: No Reason: 0x00028003 Profile: Comfort SSID: Comfort SSID length: 7 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Comfort Inn SSID: Comfort
Inn SSID length: 11 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Â«$@mMÂ¥Â»
Â®âˆ…Â¢|<Â£â€ "â„¢ SSID: Â«$@mMÂ¥Â»Â®âˆ…Â¢|<Â£â€ "â„¢ SSID length: 30 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: â€¦$@Mmâ‚¬=Â®0Â¢Â°|<â€¢Â¡+â€¦â„¢
SSID: â€¦$@Mmâ‚¬=Â®0Â¢Â°|<â€¢Â¡+â€¦â„¢ SSID length: 32 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: ApacheCorp SSID: ApacheCorp SSID length:
10 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: SAMMY ROCKiT SSID: SAMMY ROCKiT SSID length: 12 Connection mode: Infra Security: Yes Set by group policy:
No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: S@MMY Â®0Â¢KÂ°itâ€¢T SSID: S@MMY Â®0Â¢KÂ°itâ€¢T SSID length: 20 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting:
No Connectable: No Reason: 0x00028003 Profile: $@mMÂ£ Â®0Â¢|<â€¢Â¡+ SSID: $@mMÂ£ Â®0Â¢|<â€¢Â¡+ SSID length: 20 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason:
0x00028003 Profile: GSIIskyrocket_0079 SSID: GSIIskyrocket_0079 SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: MARTIN-PC_Network SSID:
MARTIN-PC_Network SSID length: 17 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: Sammy Rock'it SSID: Sammy Rock'it SSID length: 13 Connection mode: Infra
Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: GSIIskyrocket_6362 SSID: GSIIskyrocket_6362 SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect
even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: AndroidHotspot2275 SSID: AndroidHotspot2275 SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable:
No Reason: 0x00028003 Profile: Sammy Rockitt SSID: Sammy Rockitt SSID length: 13 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: SAMMY ROKiTT SSID: SAMMY
ROKiTT SSID length: 12 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003 Profile: GSIIskyrocket_2275 SSID: GSIIskyrocket_2275 SSID length: 18 Connection mode: Infra
Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003
Information for Connection ID 10 Connection started at: 2013-11-03 17:22:59-236 Auto Configuration ID: 11 Profile: $@mM¥ ° Ř0©ł<¡ț SSID: $@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È› SSID length: 22 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity
settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 20-64-32-75-3e-19 Security
and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets
sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 0 Ndis Tx: 0 Unicast decrypt success: 20 Multicast decrypt success: 0 Unicast decrypt failure: 176 Multicast
Diagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration Initialize status: Success
Information for connection being diagnosed Interface GUID: 0ed45843-c0ab-4a24-b372-c292afdf238a Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFi
Result of diagnosis: There may be problem
Diagnostics Information (Wireless Network Adapter) Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native WiFi MSM Initialize status: Success
Information for connection being diagnosed Interface GUID: 0ed45843-c0ab-4a24-b372-c292afdf238a Interface name: Broadcom 802.11n Network Adapter Interface type: Native WiFi Profile: $@mM¥ ° Ř0©ł<¡ț SSID: $@mMÂ¥ Â° Å˜0Â©Å‚<Â¡È› SSID length: 22 Connection
mode: Infra Security: Yes Connect even if network is not broadcasting: No
Result of diagnosis: There may be problem
Network Diagnostics Log File Name: 9E4B2429-D02B-4728-B515-A825BD2B29C5.Diagnose.0.etl
Other Networking Configuration and Logs File Name: NetworkConfiguration.cab
Collection information Computer Name: NASTYMCNASTYJR Windows Version: 6.3 Architecture: x64 Time: Sunday, November 3, 2013 5:26:53 PM Publisher details
Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0 Publisher: Microsoft Windows
Windows IP Configuration
Host Name . . . . . . . . . . . . : NastyMcnastyJr Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : TeamViewer VPN Adapter Physical Address. . . . . . . . . : 00-FF-5D-13-26-21 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration
Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : F6-B7-E2-50-09-38 DHCP Enabled. . . . . . . . . . . :
Yes Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter SAMMY McNASTY:
Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter Physical Address. . . . . . . . . : F4-B7-E2-50-09-38 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6
Address . . . . . : fe80::3107:66bc:cf1f:c776%4(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.43.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, November 1, 2013 9:50:20 PM Lease Expires .
. . . . . . . . . : Saturday, November 2, 2013 12:56:46 AM Default Gateway . . . . . . . . . : 192.168.43.1 DHCP Server . . . . . . . . . . . : 192.168.43.1 DHCPv6 IAID . . . . . . . . . . . : 83146722 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-F1-98-B4-20-89-84-84-61-BB
DNS Servers . . . . . . . . . . . : 192.168.43.1 NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet Physical Address. . . . . . . . . : 20-89-84-84-61-BB DHCP Enabled. . . . . . . . . . . :
Yes Autoconfiguration Enabled . . . . : Yes
Log Name: System Source: Microsoft-Windows-UserPnp Date: 10/26/2013 7:52:23 PM Event ID: 20003 Task Category: (7005) Level: Information Keywords:
User: SYSTEM Computer: NastyMcnastyJr Description: Driver Management has concluded the process to add Service vwifibus for Device Instance ID PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1 with the following status: 0.
Event Xml: 20003 0 4 7005 0 0x8000000000000000 5118 System NastyMcnastyJr vwifibus \SystemRoot\system32\DRIVERS\vwifibus.sys PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1 false true 0 Log Name: System Source: Microsoft-Windows-UserPnp
Date: 10/19/2013 3:29:12 PM Event ID: 20001 Task Category: (7005) Level: Information Keywords:
User: SYSTEM Computer: NastyMcnastyJr Description: Driver Management concluded the process to install driver netbc64.inf_amd64_0df63b5297d0f820\netbc64.inf for Device Instance ID PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1
with the following status: 0x0. Event Xml: 20001 0 4 7005 0 0x8000000000000000 2015 System NastyMcnastyJr netbc64.inf_amd64_0df63b5297d0f820\netbc64.inf 6.30.223.102 Microsoft PCI\VEN_14E4&DEV_4727&SUBSYS_E042105B&REV_01\4&3265ADAB&0&00E1
{4D36E972-E325-11CE-BFC1-08002BE10318} false false false 0x0 Broadcom 802.11n Network Adapter Log Name: System Source: Microsoft-Windows-DNS-Client Date: 11/2/2013 12:24:59 AM Event ID: 1014 Task Category: (1014) Level: Warning Keywords: (268435456) User:
NETWORK SERVICE Computer: NastyMcnastyJr Description: Name resolution for the name www.google.com timed out after none of the configured DNS servers responded. Event Xml: 1014 0 3 1014 0 0x4000000010000000 34771 System NastyMcnastyJr www.google.com 128 02000000C0A82B01000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

Hi,
You can refer to this blog, and try to roll back to the older version of network adapter driver to check the results.
Windows 8.1 Wifi showing "limited" or "No Internet Access"
http://blogs.technet.com/b/dennis_schnell/archive/2013/08/31/windows-8-1-wifi-showing-quot-limitied-quot-or-quot-no-internet-access-quot.aspx
Meanwhile, please check with the manufacturer of your router to update the firmware.
If the issue persists, please help to collect following information for further research:
Over an Administrative command prompt.
C:\> netsh ras set tracing * enabled
Over an Administrative command prompt.
C:\> netsh trace start scenario=netconnection capture=yes tracefile=c:\net.etl
Over an Administrative command prompt.
C:\> netsh ras set tracing * disabled
Over an Administrative command prompt.
C:\> netsh trace stop
From the Client:
b) C:\Net.etl and C:\Net.cab
Upload these files in SkyDrive and post back the shared link.
Keep post.
Kate Li
TechNet Community Support

HP Pavilion HPE h9-1120t Phoenix - PC Suddenly Starts Turning Off After a Few Minutes of Use

Had this computer since July 2012 and not even a hiccup. 4 days ago, the computer suddenly began turning off. It does not shut down, it turns off like the plug was pulled. When I restart I get the Windows improper shutdown message. There is no warning at all. No message like the computer is overheating. It will just happen when the computer is idle with no programs open.
When it shuts down, the power unit light goes out for about a minute then comes back on "green" and the computer can be restarted.
I have unplugged the power cord and relugged and it seems fine.
The computer is up to date on Windows updates and can be shut down normally.
I have taken off the cover and cleaned out all the dust and confirmed all the fans are running just like they should. I have left the cover off and the computer still shuts down.
Any ideas? Thanks.
Computer Specs:
HP Pavillion HPE h9-1120t Phoenix Desktop PC
Windows 7
3rd Gen Intel Core processor quad-core 3.5GHz 8MB Shared Cache
10GB DDR3 SDRAM
2TB hard drive
1GB DDR3 AMD Radeon 7670
Liquid Cooling
Blue Ray and DVD Burner

Everyone must be gone for the week for Thanksgiving. Can someone help?
Here is the latest: In SAFE MODE, the computer never shuts down all at once. It will stay on indefinately. I tried SYSTEM RESTORE to 3 previous versions all failed and the computer shuts down on it's own.
I checked the computer setup menu and all looked fine, even turned off OVERCLOCKING.
Did a reinstall of the factor Windows install and as soon as it gets to the point where it begins to initial settings (after I enter in the WiFi password), it shuts down on it's own.
Any ideas? Thanks.

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Hi!
The notebook gets too hot and so it turned off by itself.
You should always ensure that there is enough free space around the notebook. This is important for good air circulation.
So dont use a notebook in bed, couch or something else because this not good for the air circulation.
In your case I would clean the internal cooling fan. You dont need to disassemble anything. To clean use compressed air spray and could blow away the dust from the cooling ventilator.
If it doesnt help you should go to an ASP (authorized service provider) and let check your notebook.
Bye

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