My Book Air screen went black

When using my MacBook Air yesterday, suddenly the screen became all black, only the pointer was visible and could be moved. Closed the computer and hit a few keys, the pointer became the whirling multicolor circle and has stayed that way ever since.
Any suggestions before taking it to a dealer?

did you try turning it off? (holding down the power button for about a minute or more)

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If it's brand new, contact Apple's Express Lane.

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Jordankaye,
since you’ve only had your MacBook Pro for a week, you’re within the 90-day telephone support period with Apple. Make good use of it while it lasts and contact Apple directly — this is a user-to-user forum, and we don’t have all of the resources which Apple has at its disposal.

My screen went black

My MC book air screen went black.

Greetings JoopR,
After reviewing your post, it sounds like the screen on the MacBook Air is black. Does the computer turn on and have a black screen? Does the computer not turn on? I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
OS X Mavericks: If your computer screen goes black
Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support
Thanks for using Apple Support Communities.
Take care,
Mario

HT4061 had new ipad air 5 hours, got message to update ios, started, screen went black with apple logo, over two hours, cannot shutoff device. seems locked, no response.

new ipad air 5 hours ago. got message ios update available. i started install, screen went black with apple logo, has been "frozen" over two hours with no apparent activity. cannot use Home button or Sleep wake button. how do i restore original ipad start? what is ctl alt delete equivalent?

Thank u, this reply helped.
SergZak
Currently Being Moderated Re: black screen wont turn on
Oct 10, 2013 3:44 AM (in response to Apfelwurm)
The following is how to do a proper reset of an iDevice:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.

Screen went black during migration from time machine backup

Just did a clean install of Mavericks on my wife's 3-year old MacBook Air. I erased the hard disk first from the Recovery drive. Then did the Maverics install. All went well. Then I started a Time Machine migration from a back up I had on a Toshiba HD. Everything started well showing about a 2 hour back up time, but about 1 hour into the migration, the MacBook screen went black. I couldn't get it to go on, so I did a hard reboot of the system. I've had to start the migration again, but not I'm concerned the same thing will happen.
Any ideas what is going on?

You can also go to System Preferences/Energy Saver and set Display sleep to never until you are done, then reset it.

We just moved from the United States to Costa Rica. The first two days my mac worked great. Then all of a sudden I was trying to use a game application and the screen went black and there is a white cursor which I can move around, but I can't escape it

We just moved from the United States to Costa Rica. The first two days my mac worked great. Then all of a sudden I was trying to use a game application and the screen went black and there is a white cursor which I can move around, but I can't escape it. When I restart it seems okay and I see my main screen, but only for a second and then it goes black again.
This computer was brand new in June. Is it the humidity??? What can I do. Please help!!!!

No guarantess but try smc and pram resets,

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My MacBook Pro's screen went black last night and now when it turns on it stays black. I plugged it into my tv through the mini display port and I can see everything fine on the tv but the screen on my laptop is black. Everything else seems to be working fine. Any advice that doesn't involve taking to Genius Bar??? Already tried booting in safe mode, resetting the PRAM and NVRAM. Need to fix this ASAP. Thanks!!

Please make a Genius Appointment and take it in for service.

Ibook g3 OSX 10.2.8 was upgraded to 10.4 but screen went black, sound fine. How do I revert to 10.2.8 with blank screen?

So here's what happened. The Apple Store Geniuses generously upgraded my ibook g3 with OSX 10.2.8 to OSX 10.4 via USB port since my CD drive no longer works. But the screen suddenly went black, sound was fine. Genius was stumped, but when I restarted later I very briefly got an initial screen plus the music that accompanies an initial OS installation before screen went black again. I really think that OSX 10.4 was more than my ibook g3 could handle. I don't recall the specifications anymore and can't check them with a black screen, but capacity was fairly limited. I went back to Apple a few weeks ago to ask them to downgrade my poor ibook g3 to OSX 10.3 which seems more likely to work with my computer's specifications, but was informed that OSX 10.3 is no longer available for them to load via USB. Today it occured to me that OSX 10.2.8 is still somewhere on my ibook, and if there's some shortcut I can use to restart under 10.2 instead of 10.4, some switch of OS I can make while blind (since the screen is currently dark), I could at least still use the ibook using the old 10.2 OS. Is there a way to do this switch in OSX while essentially blind? If not, my ibook is basically a doorstop I originally spent over $600 on 10 years ago. I really can't afford to just run out an buy new computers as I am disabled and dying a slow painful death from Lyme disease, but can't afford medication to treat my own illness, let alone buy another computer every 5 years. Please help!

Hello,
Ok let's see what we can do here.
First thing to try is resetting the PMU. Http://support.apple.com/kb/HT1431 it may make no difference but its good practice to do so.
So times it can resolve faults. You say they installed Mac OS X 10.4. Did they setup a user a count and did you see the desktop? Did they simply hand it back to you when the installed failed with a blank screen?
The truth is, in order for you to restore your iBook your going to need the system restore disk. With a broken CD drive this has limitations as you have no real means to install.
The only option would be to use target disk mode on an external drive, but being an early G3 iBook I'm not sure if target disk mode will work. I am going to assume the shop used this method to install via USB.
What would be a good solution is to fit a replacement CD drive. They are often cheap enough to buy and relatively easy to fit on a white duel USB model. Replacement CD drives can be brought from eBay at very little money.
An online guide can help you fit one with the right screwdrivers.
With a replacement drive, you will be open to better options for installing or even using an apple hardware test disk to diagnose any faults with the screen.
Suprised you was left in such a situation by the shop.

My macbook 2008 screen went black a few months ago. I've been using it with a monitor. Today it's working. I have a feeling it's going to die at any time. Is it possible that a software patch fixed this ? Is there a utility I can run to test the screen ?

Model : Macbook 2008
Symptoms: The screen was, intermittently, going black last year and then went black completely. I have been using it on a monitor ever since.
I can see the screen with a flashlight.
I completely erased the drive and loaded OSx 10.7. I believe that's the last version of OSx Mac will be supporting on this computer.
When I booted up the computer this morning the screen came on !
While typing this question, my screen went black again, not to return.
So sad.
I did bring it to Apple and they believed the entire screen needed to be replaced.
They say that they tried a new inverter and it didn't work.
I have a feeling I'm just out of luck unless I want to cough up the $300 to fix the screen.
Although it is a solid machine, 2Ghz processor with 4 gigs of ram, it is still six years old.
I imagine that's like putting a new transmission in a 95 Honda civic. Yeah, it's a reliable car but it's old and it's probably going to break again.
I love my mac so much but I can't justify buying a new one or paying to fix this old one.
I have a Gateway dual booting Windows 7 and ubuntu linux that's actually pretty slick and has taken it's place on business trips and coffee shop excursions.
If anyone has any thoughts or feedback I'd appreciate it.

The current Apple hardware warranty provides the following coverage for replacement parts:
A replacementpart or product, including a user-installable part that has been installed in accordance withinstructions provided by Apple, assumes the remaining warranty of the Apple Product orninety (90) days from the date of replacement or repair, whichever provides longer coveragefor you.
Check your particular warranty and see where you stand as to the period of coverage.
Good luck,
Ray

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You can take it to Apple and get replaced as long as you pay for the replacement.
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Hi Jane, your info may still be there, look in the Users folder at root of the drive, how many users are there there?
It sounds like this may have happened...
Return to default desktop, apparent "loss" of home directory, (it can happen spontaneously too)...
http://docs.info.apple.com/article.html?artnum=107854

My Book Air screen went black

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