My Book Live Duo 02.43.10-048 overheating warning gone

Hi, I updated to the latest version ( http://community.wd.com/t5/My-Book-Live-Duo/New-Release-My-Book-Live-Duo-Firmware-Version-02-43-10-048-6-22/td-p/880844 ) and whereas before I received e-mails when the unit was overheating, now I don't. I noticed that the front LED was red and shut it down. No warning e-mail was sent and normally two or three e-mails should be sent warning about overheating before it reaches this stage. Warning e-mails are sent for other conditions (intermittent network or system restart) are sent properly so it's not a case of misconfiguration or e-mails suddenly not getting through. In the firmware version previous to this one the event title and event description had a set of question marks instead of proper descriptive text but at least it was sending something saying something was wrong, which turned out to be the overheating warning. This warning is necessary as I live in a hot climate, even rolling back to the previous imperfect warning would be useful to me. Is there any way to log in via SSH and do something like fixing or starting a temperature monitoring process? Thanks, Dan.

I'm seeing the same pattern; Updated my system to 02.43.10-048 (from 02.11.09-053) and got a message with just ??? in Event Title and Description and nothing in the event code. An hour later I get a message about temp returning to normal (event code 2003). Everything was fine for about 30 hours, then I got ??? messages every 30 minutes followed by an event code 2003 for about 4 hours (middle of the night, no activity on the drive) yesterday I started to get a series of these with a scattering of notices of successful firmware updates (and corresponding reboots) with no change in the firmware version. We turned off auto-update. Just adding data to the thread at this point, the system is at home and I'm in the office so I can't do any real investigation on it.

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My Book Live Duo Remote Access

I currently have an iMac and use Time Machine to back up my desktop to a My Book Live Duo External Drive.
My Book Live is supposed to allow for remote access to files. When I click on WD2go app, I can see the public shares as well as the Time Machine Share. However, when I try to see the files in the Time Machine Share remotely, I don't have files that can be accessed.
I know the back up is successful because I can see the files on the external drive when I am on the desktop. Does Time Machine put the backup files in a certain format such that I can't see them remotely on my iphone or ipad.
I also have a Windows desktop that also backsup to My Book Live Duo. I use the WD Smarware to backup that desktop. Unlike the Time Machine backup, I have no problem see and accessing the files backed up through WD Smartware.
Has anyone else experienced this problem??

I'm seeing the same pattern; Updated my system to 02.43.10-048 (from 02.11.09-053) and got a message with just ??? in Event Title and Description and nothing in the event code. An hour later I get a message about temp returning to normal (event code 2003). Everything was fine for about 30 hours, then I got ??? messages every 30 minutes followed by an event code 2003 for about 4 hours (middle of the night, no activity on the drive) yesterday I started to get a series of these with a scattering of notices of successful firmware updates (and corresponding reboots) with no change in the firmware version. We turned off auto-update. Just adding data to the thread at this point, the system is at home and I'm in the office so I can't do any real investigation on it.

WD Book live duo, Probleme beim Kopieren (Fehler 59...), Firmware-Update nicht möglich

Seit eineinhalb Jahren benutze ich das WD Book duo
Seriennummer WUZ234702481
My Book Live Duo-Firmware
Version:
MyBookLiveDuo 02.43.03-022 : Core F/W
Letztes Update:
Mo 01 Apr 2013 19:02:17 CEST
Es hat 2 Festplatten a 2 TB, die ich als normalen Speicher für Mediendateien benutze und ist an einem D-Link Router angeschlossen, der wiederrum an einer Fritz-Box 7270 angeschlossen ist.
Von den 4 GB sind 3,6 GB gefüllt.
In den letzten Wochen kann ich keine Dateien mehr zuverlässig auf das Book speichern, zum einen hat die Speichergeschwindigkeit rapide abgenommen zum anderen erhalte ich z.B. beim Kopieren von 10 mp3-Musikdateien 3-4 Mal die Meldung: Fehler 59 unerwarteter Netzwerkfehler....Wenn ich auf OK klicke, geht der Kopiervorgang weiter und die beanstandete Datei befindet sich in der Regel im Verzeichnis des WD-Book. Allerdings lassen sich größere Filmdateien gar nicht mehr kopieren.
Das Lesen und Abspielen der Dateien klappt von allen Computern aus hervorragend.
In unserem Netzwerk sind 4 Computer, alle mit gut gewarteten Versionen von Windows 7 oder Windows 8.1., die alle auf das WD Book zugreifen können, bei allen Computern tritt dieser Kopier-Fehler auf.
Über das Webinterface habe ich mehrfach die Kurzdiagnose und die Langdiagnose gestartet, nach mehreren Minuten wurden diese jeweils abgebrochen
Daraufhin habe ich mehrmals versucht ein Firmwareupdate einzuspielen, doch bei 10 Prozent des Updates bricht der Vorgang immer ab.
Daraufhin habe ich mir die aktuelle Firmware als Datei besorgt, doch auch manuell gestartet bricht das Update bei 10 Prozent ab. (Fehler 31303)
An den Computern und an der Hardware (Fritz-Box etc.) wurden seit langem keine Veränderungen vorgenommen. Auch anspruchsvolle Software-Installationen wurden nicht durchgeführt. Bis vor ca. 3 Wochen funktionierte der Kontakt mit dem WD Book zuverlässig, wenn auch nicht "rasend schnell". Da der Kopierfehler nun auf allen Computern auftritt, denke ich an einen Fehler des WD-'Books.
Darum frage ich Sie höflich um Ideen!
Mit freundlichen Grüßen
Ralf Kiekhöfer

Nehme doch bitte mal diesbezüglich Kontakt mit dem Technischen-Support von Western Digital auf. Hier die Nummer :
00800- 27549338
Mo-Do : 9:00 – 19:00 MEZ
Fr : 9:00 – 17:00 MEZ

Time Machine restore from WD my book live duo

Dear all and especially anyone out there who may be able to help me.
I have a MacBook Pro with Mountain Lion, a WD mybook live duo 3/6tb on the LAN, all wired.
It has been backing up through Time Machine fine until my MacBook crashed earlier this week so I have a fairly
recent snapshot of my MacBook before the crash.
I wanted to restore, after a Hard Disk erase which seemed necessary, from Time Machine but I couldn't make it work
as it kept asking me for user names and passwords of the NAS (which I entered of course) only
to result in error meesages saying the 'share' didn't exist. (Despite the fact that it does immediately
recognise the backup and location on the NAS.)
WD support advised me to first reinstall OSX ML and then use the regular Time Machine
functionality to restore my Mac.
- there is no option to fully restore your Mac through the wonderful TimeMachine time travel
functionality. I tried to restore my Macintosh HD back to a recent time point but that resulted in
nothing much (or nothing at all, I don't know). I don't see my old stuff, I still see a kind of vanilla
OSX ML installation.
- using the restore functionality (CMD-R during startup) and the time machine restore option,
results in the same nagging for names and passwords and error messages that the share
doesn't exist.
WD support couldn't tell me what the share name (and possibly password) would be for where it stores Time Machine backup
files (it doesn't show up in the list of shares when you look in the WD dashboard) and that makes sense to me as when you
tell Time Machine to use the NAS, it doesn't ask you for anything in terms of shares or passwords either.
So here I am: with probably a very good and recent complete backup at my disposal but no way of restoring it to my Mac.
So all I had and trusted to Time Machine is lost.
Is anyone out here who can help me? Anyone with a similar experience and hopefully solution? (That I can understand....I am a Mac user! :-) )
I would be enormously grateful!
Greetings from Amsterdam,
Eric

Hello Eric, not sure if this helps or is exactly what you are looking for as I am unfamiliar with the NAS issue you have. However, I recently restored my computer from Mavericks back to Snow Leopard using my WD mybook. At first I was unable to use the WD mybook for restore, as is was not recognized by the computer after the menu came up from pressing "command R" during start up. I attributed this to the WD software requiring a password to access the drive. This is the same password that you (anyone who owns a WD mybook) have to supply each time you want to use time machine to back up files. There is a simple remedy I found. You need to go to your applcations and select "WD SmartWare," type in your password, then select the "Settings" tab at the upper right hand conner. Then select "Set up drive." On the right side of the window there is the "Set Security Options," sign in using your password in the box displayed under "password," then select "Remove Security." The last step would be to save the security setting, and you are all set to use your WD mybook without a password for full system restoration. So when you restart your computer and hold (or as I found press many times) the "command R" to access the restore window at start up, you can select restore from time machine, and have your WD mybook now appear in the timemachine device window, as the device is not password protected anymore. Once your computer is restored you can follow the same steps outlined above to reinstate your password for your WD mybook. Best of luck,
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OS X MAVERICKS 10.9.1, Late 2013 iMac i7 and Western Digital 4TB My Book Live Duo External Drive

How do I properly configure the external hard drive and Time Machine (TM) to be sure that TM backup are performed properly and the backups can be used to either restore my iMac fully or certain files can be restored in the future, if required.
I would like to know the drivers and software I need to install on the iMac to support the external hard drive, step by step instructions for correctly setting up the external drive would be useful. Should I use the external drive as RAID 0 ( the drive is actually two-2TB drives in a case), or use its 4TB capacity without RAID?
Additionally, is there a way to test the restoration of files from the external drive to the iMac. I do not want to render the iMac to an unusable state.

Be aware that Western Digital drives have had issues with Mavericks. http://wd-mavericks-data-loss.com/#!
I would format using Apple's Disk Utility rather than the drive software.

My Book Live Duo appears to have died. How do I determine what failed

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If it's making an audible noise with no drives inserted, the enclosure has a failing component somewhere. There's no moving parts in the enclosure (no fan, etc.) Is it too old for a warranty claim?

My Book Live Firmware Version 02.43.10 - 048.

Hello,
I recommend you contact support directly for assistance with this issue.
Contact WD

L-J-C wrote:
My, "My Book Live" hasn't been able to auto update, or web update since I purchased it 3 years ago. The only successful FW updates I have been able to accomplish have been by being able to find the .DEB file, downloading it to my computer, and selecting "update from file". Thank you wdlive76 - you made this much easier for me. Time to update my firm ware. UPDATE - worked like a charm first try. Many thanks.I am willing to bet that the reason you have been unable to autoupdate is because your MBL is not able to connect to the internet. This is most likely because of a problem between the MBL and the router. Is your MBL set to a static IP in the MBL Dashboard Interface? Try setting it to DHCP. 9 times of out 10, the reason for not beening able to communicate with the internet is that the router is unable to send a DNS address to the MBL. With the MBL set to DHCP, then set up a static IP address for the MBL in the router's configuration webpage (not the MBL's configuration webpage). Reboot both router and MBL. See what happens.

Can an iMac be used for WD My Book Live safepoints?

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Can a Mac be used for MBL safepoints? If so, how is that accomplished?
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Mike

I am having the same issue. Did you ever find an answer? I see no one ever responded to you. I have a WD cust service Tech support question submitted but no answer yet there either. Thanks for any info you have.
I get the error
30000 - Unknown error. Retry your last operation. If the error persists, contact WD Support for assistance.
(share_discover_9)
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Time machine stalling with network backup to Live Duo

I'm running Mountain Lion (10.8.2) and using a Western Digital Live Duo (NAS with 6TB set up with RAID1 (mirror)) for backup with Time Machine (TM). The WD Live Duo has a specific feature for supporting Time Machine and shares a partition for TM backup, but something is wacky as TM came up a few days ago saying that it had validated the backup and needed to create a new backup.
The NAS is available on the network, I can easily access it from multiple computers on our home network as well as from the iMac I'm trying to backup.
I'm connected to the NAS via a network switch (1000/100/10) that both the NAS and this iMac are connected to using Gigabit ethernet wired connections.
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Backing up with Time Machine to a third-party network device is unsupported by Apple and unreliable. Most if not all such devices use the obsolete "netatalk" implementation of AFP, which doesn't meet the technical requirements for a Time Machine server. I strongly suggest you back up to two or more locally attached external hard drives. If you want network backup, use an Apple Time Capsule or another Mac with File Sharing active as the destination.

I upgraded to Maverick and now Time Machine will not connect to the external hard drive to back up files. The external hard drive is a Western Digital "My Book Live" 2 TB. How do I solve problem?

I upgraded to Maverick and now Time Machine will not connect to the external hard drive to back up files. The external hard drive is a Western Digital "My Book Live" 2 TB. How do I solve problem?

I also had problem accessing my WD MyBookLive after upgrading to Maverick.
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Then I enter a user id and password I created in the MyBookLive.
You can also verify that you have admin access to the MyBookLive using Safari or Chrome.
Just enter the MyBookLive IP address as the URL.

I just installed OS X Yosemite and now my WD My Book Live external hard drive won't re-connect. My Safari keeps kicking out and giving me error message after error message and my computer is really slow. How do I resolve? Can I uninstall this ?

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USB2.0 PCI cards that use the NEC chipset seem to give the least amount of problems for Mac users.
OWC have a few different ones for sale.
http://eshop.macsales.com/Search/Search.cfm?Ntk=Primary&Ns=P_Popularity%7c1&Ne=5 000&N=7057&Ntt=USB2**0**cards
Do you also connect the external USB drive to the AC power as well while you use it ?
Sometimes USB external drive problems are resolved simply by plugging them into the mains power and trying again.
Stewie
Message was edited by: stewiesno1

WD My Book VelociRaptor Duo Thunderbolt Enclosure replacement drives

Not really sure where to put this as it isn't entirely Mac specific but there is a lot of experienced and helpful people here so.....
I am considering purchasing a WD 2TB My Book VelociRaptor Duo Thunderbolt Desktop Hard Drive (WDBUWZ0020JBK-NESN) which will serve me well for the immediate future. However my question comes with regard to replacing these drives, within the enclosure, at a later date. I understand the Velociraptor drives are actually 2.5" drives in a 3.5" cooling frame/ice pack. If I'm not mistaken, the Velociraptor drives use "regular" SATA interfaces so the question I have is:
Are the 1TB Velociraptor drives (with the ice pack) exactly the same form factor as "regular" 3.5" drives and thus ENTIRELY interchangeable? i.e. Mounting holes, cable connections, height, etc.
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From Amazon:
User-serviceable - Want to replace a drive? Simply open the case and exchange the existing drive. If you fill up a drive, you can simply remove it and replace it with a fresh drive and begin saving even more of your creative life.
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I have seen this mentioned before, being used for scratch.
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Pudiste resolver el problema del Apple TV con el WD Book Live

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I wanted to buy the external hard drive storage, instead they sold me a sever storage and it doesn't work well.
Should I return it? What shoud I get instead?
Please help!
thank you so much!

Hello, I bought the MY BOOK LIVE by WD. I did setup, according to the instructions. I stored video files in Live Book. When I opened up video file, that I stored in the MY BOOK LIVE folder, it didn't play well. It started play slow an in a few seconds freezed. Why? How can I fix it?
I wanted to buy the external hard drive storage, instead they sold me a sever storage and it doesn't work well.
Should I return it? What shoud I get instead?
Please help!
thank you so much!

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Thanks,
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My Book Live Duo 02.43.10-048 overheating warning gone

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