My brand new 4S will not let me end a call my screen goes black nor will it let me text while i'm on a call?

My brand new iphone 4S will not let me end a call the screen goes black nor will it let me text while on a call

Remove the plastic screen protector, case, or whatever is interferring with the proximity sensor.
If that is not the issue, basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

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