My brand new earbuds don't work.  No music will play.

Just received my brand new Ipod Nano.  Charged it, Added an album from Itunes.  Can't get it to produce sound.  It looks like it is playing, but no sound.  Tried another pair of earbuds.  Same thing.  Am I doing something wrong?  Defective product?  Please help this non-techno  person who doesn't have a teenager around to help.  Thanks.

Also, if your iPod is a new device, not used or refurbished. You have a 1 year hardware warranty and 90 days of technical phone support.  As long as there is no accidental damage to the device it can be replaced without a fee.
You have generally 2 options for mail in replacement, depending on your area.  If you have an Apple Store in your area, you can schedule an appointment at the Genius Bar and they can take a look at it. Here are some helpful links and information to assist with this process.
https://selfsolve.apple.com/agreementWarrantyDynamic.do   Enter serial number of device, found on box and                                                                                             on iPod, or in iTunes on the Summary Page
http://www.apple.com/retail/             Schedule appointment at the Apple Retail Store online
                                                         or call
1-800-692-7753 to speak with an Apple Representative          Provide the system or person with the serial                                                                                                   number of device, found on box and on iPod, or in                                                                                           iTunes on the Summary Page

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