My brand new illustrator cs5 keeps crashing my mac osx 10.7.2 ???

Question

Hi all,
I have recently purchased the Adobe creative suite 5.5 design standard student and teachers edition. Every time I try to use Adobe Illustrator it freezes when I try to save a document, I can't even force quit the program so I need to shut down my whole computer ?? I am running Lion on a new imac osx 10.7.2
Can someone please help or at least tell me how to get help from Adobe I'm utterly confused !!

Answer 1

Try these steps
1. Quit Illustrator.
2.Go to User/username/Library/Preferences/ Adobe illustrator CS5.1 Settings and trash the settings folder, the whole folder not just the contents of the folder..
3. Start Illustrator. Illustrator creates a new preferences file.
Then Repair the Permissions using the Disk Utility in the Applications/Utilities folder.
Last part is important.
It sounds like the permissios to a directory has been unintentionally set to read only.
You might have to repair find and repair it manually.
It could be one of your hard drives or partition or a folder and probably it is somewhere along the path leading to the location at which you are trying to save your files.