My brand new IMAC is broke - I have to vent
So I waited very patiently for three weeks to get the new I7. It arrived in the Fedex packaging on Friday. I brought the entire unopened box to my local Apple store on Saturday for them to transfer the data from my PC (I have one to one). I get a call from Apple first thing Sunday morning saying then when they opened the box to get the IMac the screen was cracked.
Long story short, the IMac will now be back on its way to China this afternoon.
Problem is, I the replacement is now in the backlog and not showing a ship date until Dec. 1. What a tease, I won't get the computer and data transfer back fro almost three weeks. (I did get expedited shipping on the replacement).
Sherman Campbell wrote:
They put so much packaging to protect them. Some thing major had to happen to cause the glass to break.
I dont agree, I got a 21.5" c2d iMac, there was polystyrene at the four corners but the actual screen was protected only by fresh air and the box itself. I thought the packaging was woefully insufficient, as is being proved by the number of people reporting cracked screens. I returned the 21.5" to swap for a 27" (my screen was fine) and was so worried about the screen in the insufficient packaging that I thought about putting in some additional protection, but thought that might void my return. I was then worried that it could get damaged in transit back to Apple that I daren't order my 27" until I had the funds for the 21.5" returned into my account.
Similar Messages
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My new iMac did not come with iDVD as they are not using iDVD any longer. I made a movie that I needed to put on a DVD that would play on any external DVD player. After calling Apple twice, they recommened a 3rd party program so I downloaded "Burn-osx" and made the DVD; however when i insert it into my player connected to the TV it gives the message "disk error --playback feature may not be available on this disk". Ok--now what? I am up against a time line here--need the DVD for a graduation party! Help! What am I not doing correctly?
I have a brand new iMac
If you are still within your 15 day return period. Call Apple they will sent out iDVD at no charge. (There are no realistic substitutes.)
Nicely explain that you may return the computer without iDVD. That usually does the trick. You MUST speak to a senior advisor to get a free copy. The first tier people cannot do it.
408-996-1010
800-692-7753
If that doesn't work you can purchase iLife 11 (includes iDVD) on disk.
IDVD is a wonderful piece of software and well worth the low cost of $40.
http://www.amazon.com/Apple-MC623Z-A-iLife-VERSION/dp/B003XKRZES/ref=sr_1_1?ie=U
they recommened a 3rd party program so I downloaded "Burn-osx"
Yes, there are programs that will put a movie on a DVD. I have tried most of the other substitutes including Toast, Burn, and others. None of them come anywhere near the ease-of-use and power of iDVD. IDVD is specifically designed to work with iMovie. Get iDVD. -
I bought a brand new iMac and now i have had five crashes with it.
Can you help me please!
I have no idea. I uninstalled and installed everthing new. The problem wasn´t solved.
greetings Sascha
This is the information:
Anonymous UUID: 8EA6700C-CF68-684F-C5EE-2C42840EDB82
Sun Feb 16 21:35:41 2014
panic(cpu 0 caller 0xffffff800c0dc19e): Kernel trap at 0xffffff800c6ca528, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff800c6ca528, CR3: 0x000000000ec3f000, CR4: 0x00000000001606e0
RAX: 0xffffff80498505a0, RBX: 0xffffff804980eb20, RCX: 0xffffff804980eb20, RDX: 0x0000000000000000
RSP: 0xffffff839d103f38, RBP: 0xffffff839d103f70, RSI: 0x0000000034089b0e, RDI: 0xffffff800c6ca528
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x00000000ffffffff, R11: 0xffffffffffffffff
R12: 0xffffff800c6d2ab8, R13: 0xffffff804980eb00, R14: 0xffffff804980eb20, R15: 0xffffff800c6ca4e8
RFL: 0x0000000000010046, RIP: 0xffffff800c6ca528, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff800c6ca528, Error code: 0x0000000000000011, Fault CPU: 0x0 Kernel NX fault
Backtrace (CPU 0), Frame : Return Address
0xffffff839d103bc0 : 0xffffff800c022f69
0xffffff839d103c40 : 0xffffff800c0dc19e
0xffffff839d103e10 : 0xffffff800c0f3606
0xffffff839d103e30 : 0xffffff800c6ca528
0xffffff839d103f70 : 0xffffff800c035d33
0xffffff839d103fb0 : 0xffffff800c0d6aa7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000be00000
Kernel text base: 0xffffff800c000000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 14878791516850
last loaded kext at 19257901999: com.apple.driver.AppleBluetoothHIDKeyboard 170.15 (addr 0xffffff7f8e23c000, size 24576)
last unloaded kext at 101903806602: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8e4b0000, size 8192)
loaded kexts:
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD5000Graphics 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.GeForce 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleBacklight 170.3.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelFramebufferAzul 8.1.8
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AirPort.Brcm4360 800.21.45
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121,33 GB
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Ext HDD 1021
Thunderbolt Bus: iMac, Apple Inc., 23.10The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
Upstart problem with my brand new Imac 27" I5
I have just bought a brand new Imac 27" I5, and have had an 24" before, and i am so happy about the ned 27" I5 late 10.
When i start up the new Imac i get the apple icon with the white upstart window, and the next window is blue, and than i doesn't get any further. The harddisk stop spinning, and the cooler stops, but there is just a blue screen, and the only thing to do is a hardware reset by the start up buttom.
It starts up again, and the 3 or 4 time a can start up, and all the things works. But sometimes, when the computer goes to sleep mode, the screen fills with all kinds of colours.
I am very unhappy about it, and hope someone can help me.
I have tried to re install the osx, but it have not helped med
Kindly regards
MTPCall AppleCare or return it to the store for repair.
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I have a brand new iMac. It was working fine until I downloaded Mavericks. Now I have web pages that freeze while trying to load. The blue in the address bar stalls and freezes. If I try to load from page 1 to a later page, or reverse that, I also have the same problem. I tried to connect my printer for the first time, and again, the blue progress bar froze. Then I got the yellow triangle telling me there was a connection problem. My internet connection is via an Air Card as that is my only option where I live. I packed up the whole new iMac and took it to my Air Card provider, where they also have very fast Wifi, and they had the same problem with Wifi. I use my Air Card with my MacBook and it works JUST GREAT! I really want to return to Lion. HELP.
The only way to retutn to Lion is to format your drive (erase, lose all) and either:
1. clone back the clone copy i hoep you have, or
2. first backup your files, then format and install Lion again
But really, mavericks works great. You have a problem. Find out why. First, what unusual software do oyu have installed that may be conflicting with it? Virus, system modifiers, etc? Second what OLD software do you have that might be the problem. finally, you might need to do a re-install if something errored during install.
Grant -
Photoshop CS6 keeps crashing. I am using a brand new IMAC, I have 16GB RAM recently updated as it was running slow with 8GB and lots of hardrive space. When it crashes, i lose all my presents and it changes my preferences, it also fails to save or produce a recovered file despite settings asking it to do so every 5 mins now. When i try to report the problem, it says it has found an issue and gives me a link to a solution....but wont let me click on the link.... PLEASE HELP! It's killing my productivity.
If the crash started right after you added RAM, it could be a bad Ram dimm. You can try this - change the amount of RAM in Photoshop to 4G, this should stop Photoshop from using the higher ram. If it doesn't crash, it's probably the ram. Or run a diagnostic app. You don't say when it crashes, what you're doing when it crashes - it there a pattern? Did it ever work on this computer? Did it work on your previous computer? Without a lot of data, it could be related to the new computer... What OS version? Did you recently update it? Have you updated Photoshop to the most recent update?
Do you have any plug-ins loaded? Try restarting Photoshop, and immediately press & hold the shfit key to turn off plug-ins. -
I have a brand new iMac, Retina 5K, Yosemite 10.10.1, with Java Version 8, Update 25, however, I still get a window when I open Adobe Photoshop CS5, that indicates that I need to install Java SE 6 Runtime. Any suggestions?
Java should be downloaded directly from Apple:
Java for OS X 2014-001 -
Hi, I have a brand new imac which i got today and when I open Iphoto all i get is the error message "Your photo library is either in use by another application or has become unreadable" any ideas? thanks
Are there photos in the Library? If not then just trash it and launch iphoto. It will make a new one.
If there are pics in it then Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. -
My brand new IMac will not eject a DVD. I have tried everything that was suggested in "help". It didn't recognize the dvd, and whenever I try to eject it, it is not highlighted. I have tried to restart while holding the track pad, and nothing happened at all. The dvd is from the library...so it needs to be returned! Any other suggestions?
Have you tried all of these?
1. Pressing the Eject key while opening the iMac.
2. Pressing the Eject key while closing down the iMac.
3. Holding down the Option key while restarting the iMac.
4. Using Disk Utility to try to Mount, Repair and Eject the disk.
5. Holding down the Mouse while restarting the iMac.
6. Pressing the O and F keys while closing down the iMac.
7. Opened Applications > Utilities >Terminal and typed in 'drutil tray eject'. -
I have a brand new iMac (late 2012) that keeps losing its internet connection
I have a brand new iMac (late 2012) that keeps losing its internet connection - like every five minutes. I have had it for three weeks. During the first two weeks, it worked flawlessly. However, just as the refund period ended - it became desktop dead weight. Suggestions?
did u ever get a solution to this? I have the same 2012 mines 27". It drops after sleep sometimes and can't find anything. Wifi. Connection to the Internet. I pull up network assistant it just gives me blank stares and restart everything. It doesn't even see the time machines and they are still there. I have it right now in full error and my iphones allowing me to see everything as connected and I'm posting here in the forum while my iMac cannot. Doesn't happen all the time. Not sure why it happens or what's goinng on with It. Works great and then sudden wifi failure to recognize.
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My brand new iMac loses its WiFi connection when it goes to sleep, does anyone have a proven fix?.
I have a MacBook that is about 4 years old and a brand new iMac both are running the most up to date version of Lion. My old MacBook has no issues; however, my iMac loses its WiFi connection every time it goes to sleep. There are some discussions about this already out there but does anyone have a proven fix. This is very frustrating.
I was having the same problem for a long time. I tried everything but nothing seemed to make it stay connected. It was very frustrating. I just got a new Airport Extreme.....bang!.....all better. Problem gone.
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I have litterally just bought my iMac with 2.7GHz Intel Core i5 and 8GB 1333 MHz DDR3 so why is Word barely functioning?! I have more than enough free memory but Word is operating so slowly it takes a full minute for the cursor to stop spinning after selecting a section of the page to start typing in....it is utterly unusable in this state and I am very angry that this should even be an issue with a brand new iMac!
I would really appreciate any help or advice you have to offer.Will not use up a license.
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Applications may create preference files that are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can look for them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
Some software use startup daemons or agents that are a new feature of the OS. Look for them in /Library/LaunchAgents/ and /Library/LaunchDaemons/ or in /Home/Library/LaunchAgents/.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term. Unfortunately Spotlight will not look in certain folders by default. You can modify Spotlight's behavior or use a third-party search utility, Easy Find, instead. Download Easy Find at VersionTracker or MacUpdate.
Some applications install a receipt in the /Library/Receipts/ folder. Usually with the same name as the program or the developer. The item generally has a ".pkg" extension. Be sure you also delete this item as some programs use it to determine if it's already installed.
There are many utilities that can uninstall applications. Here is a selection:
AppZapper
Automaton
Hazel
CleanApp
Yank
SuperPop
Uninstaller
Spring Cleaning
Look for them at VersionTracker or MacUpdate.
For more information visit The XLab FAQs and read the FAQ on removing software. -
I use Time Machine to back up my entire computer with my external hard drive. I am getting a brand new iMac this month and was wondering what is the process of using this back up to restore my new computer exactly how my old computer was? I want to make sure I will still have various important files on my new computer, like my songs in iTunes, my photos in iPhoto, etc, etc. Thanks so much in advance!
Welcome to the Apple Support Communities
When you turn on the new iMac for the first time, Setup Assistant will ask you to restore a backup, so connect the external disk and follow steps to restore all your files to your new iMac. Your new Mac will have the same settings and programs as your old computer.
In other cases, I would recommend to restore the whole backup without using Migration Assistant or Setup Assistant, but a Late 2012 iMac uses a special OS X build, so the OS X version that you're using on your old Mac won't work on the new one. For more information, see > http://pondini.org/OSX/Home.html -
Brand new iMac freezes constantly! Updates aren't helping!
Hello everyone,
This past Sunday I bought a brand new iMac intel Core 2 Duo with a 250 GB HDD and 1 GB of RAM. At home I set it up with my SAMSUNG 1080p 22" monitor, Apple bluetooth Keyboard and mightymouse, and a Western Digital 350 GB HDD hooked up via USB. I was excited to finally jump on the intel-based Mac bandwagon, as well as experience dual monitors for the first time.
That was Sunday. Tuesday evening I was watching "Rome" on itunes on my Samsung monitor while surfing the web with Omniweb on the iMac monitor. All of sudden, everything locked up. I was able to move my cursor, but nothing responeded to my clicking. I hard booted the system and loaded everything I had going again, and sure enough, it locked up a few moments later. I ran system update, updated everything, then restarted. Time went by and although not immediatly, later that night it froze up on me again.
Fast forward to last nite, and the freezing reached and all time high. 5 times. Each time was when I had a browser open in my iMac window and I had Quicktime playing in my Samsung monitor. I was watching a sports program, with the player fit to the screen.
I have read many posts about intel iMacs freezing late last year, but there was a firmware update that evidently fixed that. I have this update installed, and I have had no luck. I have even contacted Apple Care via phone where I got instructed to unplug everything, plug it back in, start in safe mode, and delete cache. That didn't help me out at all. Am I right insuspecting I have a faulty Video card? I just ordered 4GB of RAM, could this be a RAM issue?When diagnostics are run on a freezing computer and nothing shows, I'll put the program into a testing loop because this means one of two things: the issue is heat related so running the diagnostics several more times will bring on the heat so that the issue shows up or the installed RAM is marginal, just flaky enough to show up now and again but not so far off that a run through of the memory test catches it on the first run.
As I said in my original post, memory is always a suspect in a freezing or kernel panicking computer. And it does tend to top my list. But from what you describe I'm not quite willing to say, "Why don't you just wait until the RAM upgrade arrives?" -
About four years ago, I purchased Adobe Photoshop CS4 Extended while I was in undergrad. I downloaded it to my Mac. Since then, I've purchased a brand new iMac. Can I use this same software? I know it's been four years so the software is very updated, AND my new iMac does NOT have a cd drive. This may all be in vain. I'm just clueless! Thanks!
Emalexander89 you are welcome to install Photoshop CS4 on your new Mac. You can download a fresh copy of the installation files at Download CS6 products.
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