My brand new iMac won't start up now and I've only had it 3 weeks...

my brand new iMac has worked for 3 weeks, then all of the sudden won't start. It shows the apple icon and the spinning wheel but never gets past that screen. We already formatted our old iMac to sell it so I really need to recover this. Any ideas on how to get it to get past this screen? I already tried safe mode but it went to this apple logo and spinning wheel icon after the bar

2nd. This is a warranty issue.
You realize this is a forum of other comsumers right?
Grant

Similar Messages

Brand new imac won't start HELP!!

Just got an iMac, fresh out of the box I hit the power button, everything looks normal, OS X does its normal checks, then the desktop comes up with multicolour stripes - the desktop is cluttered with all kinds of files - a darwin console opens up then an application called Phoenix starts does a few things that were too quick and then just says PAUSED in an orange box at the top and nothing else.
I have a bluetooth mouse and keyboard so I can't actually control the thing in any way either.
It also looks like OS X 10.5 has not been pre-installed.
Please can someone help me with a suggestions as to what I can do.
(I am an experienced Mac User having used them since the original SE - I've never experienced something like this before)
Thanks

it sounds like the iBook went to sleep during the transfer or at least it's hard drive spun down.
what you need to know is hope that simply booting from your install DVD will let you repair the iMac's hard drive. You could also try booting holding down the Command S keys on startup and when you get to the Single User Mode command line prompt follow the directions there for running fsck to repair your hard drive.
Do you have a FW hard drive? Can you copy files from iBook to FW and then from there to iMac?
And, it is always nice to have a FW emergency/backup hard drive. The iMac needs a different partition scheme to be bootable from FW than the iBook does, but you can create the proper partition type etc from a Tiger Installer and put OS X on FireWire, then see if you can backup and repair your iMac's hard drive.
MicroMat's TechTool Pro 4.5.1 is now shipping and is compatible, Universal Binary and bootable. Always good to have some 3rd party utility handy.
If you are just starting out, you probably don't have much if anything installed yet, so you may want to just erase your iMac drive and restore to what it was. That would be the easiest if Disk Utility won't repair it.
Instead of powering off the iBook, I would have tried to force quit whatever was running, like Migration Assistant.

Please HELP!! Brand New iMac- Won't turn on!!!!!

Someone please help!!
I JUST purchased a brand new iMac today, no more than 4 hours ago! I brought it home and followed the set up instructions and pressed the "power" button.
The fan comes on- it sounds weak to me, then it slows down, the little white light at the botton right hand side comes on, but the screen remains BLACK!!! Nothing comes on my screen!!
I am NEW to Apple, so I am CLUELESS as to why this is happening or what is going on- not to mention EXTREMELY AGGRAVATED that I cannot find any tech support AT ALL- not on the phone, not on chat, not anywhere!!! I have waited almost 2 yrs to purchase a new computer- I chose an iMac, and this is the crap I get.
Please help!!!!
iMac 17inch Mac OS X (10.4.4) New

Dawn,
Having suffered my share of 'difficult' products, I can understand your frustration. This is compounded by the financial restraint you exhibited for 2 years of saving. Your experience should not just be good, it should be exceptional.
There may be something wrong with your machine. The white light is on when the machine is booting or the display is sleeping. The light will softly flash on and off while the machine is sleeping.
The fan should be as quiet as possible, to the point of being a low rumble/whisper or not even heard. It sounds like your computer is stuck in a startup mode.
Calling Apple will get this issue resolved to your satisfaction in a timely manner. If you state the issues they should be more than helpful. You can try a few things for now.
Press and hold the power button on your machine for a while and see if it reboots.
If you look on this page:
http://docs.info.apple.com/article.html?artnum=303124
You will notice the instructions for zapping the pram (keys held down when you press the power button and held continuously) : Press Option-Command-P-R until you hear two beeps (release)
Try that next. Your machine should be restarting when you toggle the power button.
Another quick thing you may want to try is shutting down the machine, unplugging everything (every cable including the power cable), waiting about 2 minutes, then plugging in just the keyboard and mouse and starting the machine with the power button.
Good Luck,
-j

Brand new iMac won't boot :-(

Hi All,
I just got a brand new iMac. I did a clean install of Leopard, imported a couple of CDs into iTunes, and then thought I'd give Bootcamp a go.
I created the disk and the machine duly rebooted into Windows setup. As the installer couldn't see the Bootcamp partition (I was using XP without SP2). I told the installer to quit and reboot.
Now all I get is a hanging white screen when I power up my iMac. If i hold down the Alt key I get a mouse pointer which locks up after a couple of seconds and that's it.
I've tried:
- Holding down alt on bootup - this brings up a pointer which locks after about 2 seconds
- Holding down alt+C - with Leopard in the drive - nothing happens
- Zapping the PVRAM - AltCMD+PR" - this had no effect
- Resetting the SMU - hold down power whilst plugging in - now all the fans are running at maximum speed
- An open firmware update as per this post:
http://discussions.apple.com/thread.jspa?messageID=5984118
Is the machine completely toast?

The same thing happened to me this last week. After talking to Apple on the phone for hours they decided that it was dead and declared it doa (even though it was working for a few hours before boot camp). I am getting my new one this week. I can promise you that boot camp will not be put used on this one.
-Billy

My Brand New MacBook Won't Start Up!!!!!

My new MacBook won't start up - from the first time I ever switched it on!!!
All I have is a black screen, the sleep light is on either permanently or flashing and now the install disc is stuck in the drive and I can't get it out!
Help please!

From my experience, resetting the PRAM and PMU do not work in this situation, at least with my MacBook. I have a feeling that 10.4.7 update didn't flash correctly or the firmware is buggy in some way.

Help! New iMac won't recognize ethernet cable and can't check it

I just unboxed my new iMac and can't get on the internet (I'm on my powerbook). The problem is this; in Network, it says "The cable for Built-In Ethernet is not plugged in." Only, it is. Can't be the cable b/c that's the cable I'm connected with right now. So, I go through "assist me" and when I click on "Assistant" it takes me to the Intro page where I'm supposed to give a Location Name. I do this, calling it "home." The ver next screen, after clicking "continue" takes me to "How do you connect to the internet?" The problem here is that, of the 5 options, only one is selectable. Airport is the only one that can be selected?? "I use a telephone modem to dial my ISP" as well as "DSL Modem/Cable/Lan" are all greyed out..they cannot be selected. I use an ethernet cable. Why is this not able to be selected? It's very frustrating. I've turned off Airport and Bluetooth, yet I still cannot check any of these. I need to check "I use a cable modem to dial my ISP" but I can't b/c it won't allow me. Can anyone help me here? I can't use my brand new iMac and it's kind of a bummer. I thought these things were plug and play? Thanks.

I went and checked logs. Now, I'm not exactly sure what it means, but this is what it shows in the console.log:
Mac OS X Version 10.4.10 (Build 8R2218)
2007-09-28 08:15:33 _0400
2007-09-28 08:15:34 SytemUIServier [80] lang is:en
Sep 28 08:15:43 cory/System/Lybrary/CoreServices/mcxd.app/Contents/MacOS/mcxd:
MCXD.initializeDirectoryServices: Unabe to get the ethernet address
So, I'm curious about that last line. I'm completely stumped. I'm going to have to call apple care. I plan to speak with my IT guy who installed my SW to see if there's any pref's or something that my agency puts on the agency computers that would maybe be doing this. He said he'd be doing a "build" on my machine so that I had that same software I have at work, so I could work from home. Don't know how that could cancel out my ability to select Ethernet in my Network Port Configurations, but who knows.
I'm just bummed I have a new computer and can't get it up and running.

Brand new macbook won't start up. Help.

I recently received a brand new macbook as a graduation gift about 3 weeks ago. All has been absolutely fine until yesterday. I checked my email in the morning, closed the macbook and left for work. When I came home, I opened the macbook and pushed the power button. The screen flashed for a split second and remained black. No start up sound. The power light is on, battery light on the bottom says it's fully charged. When it's plugged in, the charging light is orange. Otherwise, no signs of life. I have an appointment tomorrow to meet with someone at the macstore, but I'm impatient and highly stressed and wonder what the problem is and what will be done about it.
Thanks.

See if any of this helps. Troubleshooting a MacBook that won't turn on

My brand new iMac won't connect to the internet - the Air is fine?

Hi All,
Loved my Air so much I bought an Imac today to do some serious work - but it won't connect to the internet. It won't load any external webpages, the wireless symbol in the menu bar is at full strength and in settings it says its connected to the modem. Its also finally recognising local time. It can also 'see' my Macbook Air in the 'Migration Assistant' but doesn't connect. The Air can't find the Imac in the 'migration assistant' and just spins. I've rebooted the modem, turned both on and off, checked Safari settings eg extensions (none loaded - its new today).
Essentially I've not been able to view a webpage with the new Imac at all - very frustrating and disappointing. (The Air was a breeze to set up).
I'm not very technical so does anyone have any suggestions? Or do I just return it? TIA.

You have 90 days of free AppleCare telephone support. Please give them a call right away, you can find the number by clicking AppleCare Contact Info

Brand New iMac Won't Turn On - What To Expect From Support?

Hello,
I've been wanting to purchase an iMac for about a year now. Unfortunately I'm destitute, so puchasing this was a huge deal. I finally absolutely had to order it after using a PowerBook for two weeks that I have to plug an ancient monitor into, and recently I've had to use the track pad, inverted, as the one USB port fried and I have to position the laptop a certain way because of how I run the cables.
Anyway... today felt like Christmas. Such a beautiful computer. I installed World of Warcraft, ripped a few CDs onto iTunes and then randomly, "fzzt." I knew it was bad... it sounded like something "blew" and, sure enough, it won't shut on.
I've tried everything possible and I'm pretty sure it's the motherboard or power supply. I'm obviously incredibly upset, but to soothe myself until I can call phone support in the morning I'm wondering... what should I expect with this experience? I purchased through Amazon, but I'm assuming that doesn't matter. Will I get a new computer since this was obviously a lemon, or will they refurb mine? Will they retain my HD? How long does this usually take? I need this for work, which is most worrying. Kind of feel like crying. Is it okay to cry, and how hard? Do I have to send my pretty little mouse and keyboard back, too?

Hi I am a totally new mac user myself, how did the WoW install go, Im swithcing from a PC to an Imac? and I have been playing WoW since vanilla, so Im quite apprehensive about the change.
Should I expect the same problems, my Mac's are being delivered next week some time?

Brand new imac won't turn on.

I decided to swtich from PC to apple. My new imac arrived today. I was so excited. I took it out of the box, plugged it and turned it on. I heard the Mac chime and then within seconds it sounded like I was in an airport. The fan was so loud I was in shock. No picture every came on the computer, it remained black. So, I turned it off, checked the cable. I then turned it on again. The same thing happened, the mac chime, then the extremley loud fan noise and a dark screen with nothing. I am so mad and sad I'm trying not cry. I thought apples were reliable and such great computers. I just gave Apple $2700 and I got a big lemon.
Any suggestions?

Contact Apple's Express Lane and ask for a replacement. Not knowing where you reside or where you bought the machine, see this for contact information.

My brand new iMac won't boot up...

I've used my iMac about 10 times since June, and I'm having problems boting it up... when i switch it on, it cycles forever. Not sure what to do ??

I would first reset the SMC:
Shut down and unplug the Mac.
Keep the Mac unplugged for at least fifteen seconds.
Plug the Mac back in and do not turn it back on for at least five seconds.
Press the power button to turn the Mac back on.
Then I would reset the PRAM by rebooting the iMac while simultaneously holding the Command-Option-P-R keys until the machine restarts a second time.
Let us know if these procedures don't solve the problems.
Hope this helps

New iMac won't start up

I had some kind of conflict with a USB key today (the iMac would not eject it) and finally I had to power down manually. Now, when restarting the iMac, I get to the blue screen and the rotating dial, which freezes after a few moments and won't proceed any further. This is a four-month-old iMac using the most up-to-date version of Snow Leopard. I have a Time Machine disk, so everything is backed up to within an hour of the problem. Resetting the SMC and zapping the PRAM haven't worked. Next?

Hi, when my HD went kaput" I had the same symptoms..
Call Apple Help..or visit your local AppleGenius/Apple Approved Service Agent..L

Re: Brand new computer won't start. Debug code 04 60 55

try to boot with mainboard out of PC case placed over non conductive surface like a wooden table
with barabone setup

I've tried to plug only one stick of RAM, in every slot, with both sticks and redoing connection to the motherboard. Haven't had time yet to check the CPU but I'm pretty sure it's fine as I really really paid attention when positioning it.

Slow performance, brand new iMac!

Hello!
First, excuse my rusty English.. I hope you manage to read it
Main problem.. Adobe, PhaseOne and other intensive applications is veeeery slow on a high specced brand new iMac! Lightroom 5, PS CC and Capture One Pro 7 is what I use mostly.
I just got my brand new iMac 2014.2 (3.5/3.9 GHz, 32 GB RAM, 512GB flash disk and GTX780M), and its quite a lot slower than my other Win7 workstation. Other workstation specs: i7 4.2 GHz, 16GB RAM, 128GB SSD, GTX 580. I'm working on the same Raid-5 drive (USB-3) too, so I don't know why it's slower..
What I experience:
Changing from "current" raw to next raw (while culling) takes several seconds, and my Raid-5 is done chewing long before I see the result on my monitor. I get the spinning beach ball while waiting for preview. I always render 1:1 on import and 1:1+standard size in menu, just to be sure. Adjustment brush is like dodging in PS v1.0 (NOT CS) when computers had less disk-space than we have cpu-cache today, awfully slow, and it "stutters". Moving/panning in 1:1 is very choppy, and sometimes I get the spinning beach ball while panning.. This happens in LR and CO.. Photoshop CC stutters or have to "think" when I try panning. These problems happens in 6 Mpix, 12 Mpix or 25 Mpix RAW files, and actually in some JPEGs too!
I have done following:
I've tried 2003 and 2010 processing in LR, small change. Fixed permissions in OS X. Removed preferences for LR, CO and PS CC. Reinstalled LR/cloud apps and Capture One Pro 7. Increased camera raw cache from 15 to 50 GB. Followed Adobe's guide to make LR faster. Followed Capture One guides. Reinstalled (clean install) of OS X. I've tried all tips I could find in the forums around.. I have also tried placing RAW files on internal 512 GB disk to see if that helps on performance, but no change. Same story with camera raw cache, doesn't matter where it is.
Additional things.. I’ve also diagnosed the iMac with checkdisk, memcheck, logs, etc.. No problems as far as I can see.
I just changed my workflow from Win to OS X and I depend on this to work.. I currently have 4000 files from my last job waiting to be worked on, and I'm not finished until Christmas in this tempo :-(
If I can't get this working very soon, then I have to return this very expensive iMac and buy a new PC again..

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

HELP! brand new iMac froze during firewire transfer and won't start!!!

During my setup for my brand new iMac I follwed the directions and connected my iBook via firewire to transfer my files. I noticed after a while that my iMac was frozen on "45 minutes remaining" and the blue line wasn't wavering a bit, and after over half an hour it hadn't moved. I powered off the iBook, and still nothing happened to the iMac screen--it remained frozen. I went to the guidebook and nothing seemed to work, so I powered off and on again, only to get a flashing question mark. All this and I just bought the darn thing tonight!
Help! Anyone know what happened and more importantly how to fix it?
Thanks.
Lindsay

it sounds like the iBook went to sleep during the transfer or at least it's hard drive spun down.
what you need to know is hope that simply booting from your install DVD will let you repair the iMac's hard drive. You could also try booting holding down the Command S keys on startup and when you get to the Single User Mode command line prompt follow the directions there for running fsck to repair your hard drive.
Do you have a FW hard drive? Can you copy files from iBook to FW and then from there to iMac?
And, it is always nice to have a FW emergency/backup hard drive. The iMac needs a different partition scheme to be bootable from FW than the iBook does, but you can create the proper partition type etc from a Tiger Installer and put OS X on FireWire, then see if you can backup and repair your iMac's hard drive.
MicroMat's TechTool Pro 4.5.1 is now shipping and is compatible, Universal Binary and bootable. Always good to have some 3rd party utility handy.
If you are just starting out, you probably don't have much if anything installed yet, so you may want to just erase your iMac drive and restore to what it was. That would be the easiest if Disk Utility won't repair it.
Instead of powering off the iBook, I would have tried to force quit whatever was running, like Migration Assistant.

My brand new iMac won't start up now and I've only had it 3 weeks...

Similar Messages

Maybe you are looking for