My brand new laptop has no sound

I have just brought an hp pavillion dv6-7305 (beats audio). I have booted up the computer and discovered that there is a small red cross over the audio in the toolbar (running windows 8) . I have checked in my device manager and i seem to only have one device (amd hd audio for hdmi). This device is "unplugged". I have also downloaded the IDT hd audio driver from the recovery manager but to no avail. Please help me i have been working on this for the past 3 hours any suggestions will be appreciated

Hello jimmydee123,
Please try using Recovery Manager to restore your software and drivers. You will find the instructions and steps to do this, here.
Since this is a new notebook, you also have the option to call in and speak to a representative at HP.
If you live in the US, contact HP Here.
If you are in another part of the world, begin Here.
Please let me know if this helps.
Good luck!
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

My brand new laptop has no sound

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