My brand new Macbook pro can't power my USB Mbox 2 pro . Why not?

Can ANYONE help me because it seems like both APPLE and AVID can't. I just got a new macbook pro last month Aug/2011 just for audio and production. I installed protools 7.3 and when plugging my Mbox in the power lights on it are very dim and Protools says Unable to locate digidesign hardware. Can anyone tell me why this is happening and better yet how I can fix it? I tried diiferent USB cables, different USB ports, I tried connecting through an AC powered USB hub, I also have a crap PC on which the same software was installed and it works fine on that. Right now my mac OS is Lion 10.7.1.

Yeah, I just posted about the exact same issue. I have an Imac and another Macbook Pro and it works fine, just not on the mew Macbook Pro. I'm baffled, but intend to go to the Apple store to check this out. If I get anywhere, I will report back.

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Brand new Macbook pro 15inch (not Retina) wont boot my MBP 13 inch (2011) HD

Just bought a brand new macbook pro 15 inch, replaced the hdd with my 13 inch hdd and it wont boot. i got a Error msg. (Lion)
- I put the new hdd in the old MBP(13 inch) and it boots fine.
- I put back the old hdd in the MBP(13 inch) and it boots fine.
I figured the hdd wasnt compatable with the 15inch so then i cloned the 13inch hdd onto the 15inch hoping it would work. i still got the error msg.
so now im stuck because the 15inch wont boot from the stock hdd because it has the data from the 13inch. Very frustrating, what could be the logical reason to why it wont boot?

That's correct. The version of Lion you have on your old disk will not boot on the new machine.
What you should have done is make a Time Machine backup of your old drive. You still may be able to buy an enclosure for it and see if you can use Migration Assistant to migrate your apps and data, but I'm not sure that will work (works when an old drive is in another Mac and you transfer via, for instance, Firewire).
So you'll just have to resinatll the correct version of Mountain Lion and then you can TRY to use Migration Asistant to get your data/apps from your old hard drive once it's in an enclosure (again, I'm not sure that it will actually WORK, I've never tried it).
Clinton

Trackpad not working on brand new Macbook Pro 15" not retina,

I've just got from UPS my new Macbook Pro 15" not retina. It's the basic model, without upgrades.
I've plugged it in and turned it on to go through the setup assistant, but I had to do it with the keyboard and an external USB mouse, because the internal trackpad is not responding at all. Is it normal?
Thanks!

That was the first thing I did. They told me that it was normal, but I don't believe them. They told me to wait until installation was complete and perform updates, and try after that. That's what I'll do, but I suspect I'll have to have it replaced.
Right now I'm migrating my old mac to this one. I'll update as soon as migration is complete.

Brand new MacBook Pro 2012 not booting install of Mountain Lion

Hi,
I have a brand new 15" MacBook Pro 2012 model (2.6Ghz, 8GB Ram) - works fine on OS X Lion. As I had just bought it I decided to upgrade it to Mountain Lion straight away, and here's where the problems start.
After apparent install the machine re-boots, but upon re-boot I get what I have found to be called 'the grey screen of death' where the loading icon disappears and the apple logo appears and the screen dulls slightly. I have also noticed that through the install process I lose keyboard and trackpad funcionality and the 'spinning wheel of death' froze, even though the loading icon contined to countdown the minutes till install.
I have read many threads online now about how to reboot and reinstall OS X Lion, I have done this succesfully. I managed to save the OS X Mountain Lion files to an external device and attempt to reboot that way - same problems!
How on earth do I get OS X Mountain Lion working on this machine?
From the threads I have read no one has answered this - they simply answer how to reboot into OS X Lion. Others have stated that they have been in to see Apple's "Genuis" bar and the "Genious's" cannot explain the problem and attempt to put it down to hard drive failures etc. Problem is, there seems to be a **** of a lot of people out there with the same issue - surely it's OS problems and not hardware if it's a brand new MacBook?
Has anyone else experienced this? And does anyone else have a solution to my problem?
For the record, I have updated my EFI and firmware as well as my operating system before attempting install.
Cheers,
Leigh

Welcome to the Apple Support Communities
As you've Mountain Lion, press Command and R keys on boot, open Disk Utility, erase the drive and reinstall Mountain Lion

Brand new macbook pro does not start up am i doing something wrong

well i went to the apple store and baught a brand new core i7 17 inch macbook pro i am new to apple and this is my first time purchesing an apple product when i got it out of the box i plugged it in and let it charge before turning it on then i turned it on and it made a sound but then it comes up with a picture of a folder on a gray screen with a questionmark and there is like a clicking noise from inside am i missing something because i ave never used one before or is this not normal thanks

The clicking suggests you got a unit with a bad hard drive. Bring it back and exchange it for a another new one.

Brand new macbook pro will not wake from sleep

i have a lovely brand new mbp running 10.6 and 50% of the time -if i put it to sleep -it freezes and i have to hold the power button down to restart it. this cannot be right? it is 2 weeks old. should i send it back?
pete
ps my macbook air has never been rebooted and i've had it a year! it loves sleep...
p

I have a similar issue with my MBP, it's been on-going for a while but I just never had time to stop and deal with it.
This week I had a new logic board put in, low and behold it's still doing it (I get a kernel panic after resume).
Trying to track it down myself now. AHT and everything says the hardware is fine, fresh install (erase with 0 on disk) and all updates, no 3rd party software.

IPhone 4S doesnt show charge symbol and charges very slowly on brand new MacBook Pro. Not recognised by iTunes. Charges fine on Asus laptop. iPod charges fine on Macbook Pro...

Hi!
I'm trying to fix a problem I'm having with my iPhone 4S and MacBook Pro.
I did manage to connect it initially and set it up with XCode as well as iTunes.
Today I have spent two hours trying to connect it to my MacBook Pro and I have so far found the following...
iPod 2G - charges from MacBook Pro, Wall Charger, Asus Laptop (works with both my Apple USB cables)
iPhone 4S - doesnt charge from MacBook Pro, but does from Wall Charger and Asus Laptop
                  - Asus Laptop running Linux Mint recognises the iPhone as a device with 'lsusb' and you can browse photos etc
                  - MacBook Pro doesn't recognise the iPhone as a device with the 'systemprofiler' equivalent of lsusb
                  - Interestingly, despite the charging icon not showing, the iPhone either maintains charge or very, very slowly charges
                     when connected to the MacBook Pro.
Any ideas as to what might be wrong? I've tried both the USB ports on the MacBook Pro and no difference. I've tried the 6 ports
on my old Asus laptop and they all work fine!
Thanks for your help!

OK.. Went to the Apple Store - they could either book an appointment with a Genius.. or send the phone for
testing and repair. Found out I have a 2 year warranty on it so have a year left.
My research has led me to assume that the USB 2.0 function of my iPhone was faulty from the day I got it (it kept disconnecting the reconnecting but transferred data fast), but soon stopped doing that and ran at about 1MB/s - USB 1.1 speed - and has done this ever since.
The MacBook Pro somehow is trying to use the USB2.0 function and is not letting the phone fall back to USB 1.1.
To test my theory I found an old USB 1.1 hub... plugged it into the MacBook Pro... then plugged the iPhone
into that. Job done. Charging fine, recognised every single time I connect, and only took a few secs to send over my XCode app to the phone and runs fine! I guess this works as the hub forces the iPhone and MacBook both to USB1.1 mode which then works fine! Will just use it like this for a few months then send it in at an opportune moment (want to get some apps out before I lose my device for repair for a while!)
I will in the next week or so test my iPhone on my friend's MacBook Pro (we bought them the same day but I didn't get the Retina cos I like to be able to upgrade RAM, Hard Drive, and replace battery when it wears out). I will also test their iPhones on my MacBook Pro to see whether it really is the phone or the MacBook!
PS I will get WiFi Sync running since transferring 60GB of data over USB1.1 won't be fun... will do a full factory reset on the phone just in case there is an issue there - will post results of this too!

Brand new MacBook Pro does not work

Today I was SO excited to receive my brand new Mac in the mail only to find out the USB ports do not work I can't sign into my wifi no matter how many times I restart and try all these other tricks. A few hours on the phone with apple care later the solution is they will send me some shipping labels and I can mail in broken Mac for a new one. It's now hours later and there is no shipping label in my inbox or spam. And I'm really worried they'll just give me a refurb. If I paid so much for a new computer and got one that doesn't work I don't want a fixed one. I want a new out of the box Mac. These things are pricey. And they say I can't just get my money back. The only apple store near by is a 2 hour drive and they are the worst. Ever. Has anyone exchanged with apple and actually gotten something new? My iPhone 4S came without working volume and the apple store sent me away twice before FINALLY replacing my phone the third trip out there. This whole thing has been such a pain I just want my money back.

Complaining here will get you no where. Call and request a refund.

Brand new MacBook Pro & Youtube: Not working together

I just bought this new MBP and whenever I go to watch a Youtube video, it encounters some serious difficulties. The videos load up to just a few seconds in and stop. If I drag the slider to any point in the video, it will play from that point, but only for a few seconds before locking up again a few second again.
I ran a software update, I've tried goofing around with some settings, and I have reinstalled flash. Does anyone have any ideas? It would be much appreciated.

GM1977 wrote:
hello, I used the webcam just to try it few times and now it is not working anymore. photo booth, skype etc... no way to see the camera working again.
the macbook is 10 days old!!!
Any idea/solutin ?
thanks
(1) Be certain that all third-party software you have added is compatible with OS X 10.6.2. Uninstall any that cannot be updated for compatibility and test to see if your problem remains.
(2) If you do not have a third-party software problem, consider all relevant suggestions from
http://support.apple.com/kb/HT2090
If your iSight problem occurs in more than one app and more than one user account, the reset suggested there often restores proper function of inbuilt iSight.
However, if after carefully following all the suggestions in the "How to Troubleshoot iSight" article, your built-in iSight still does not work, contact your retailer for help with your new Mac.
EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz w/Mac OS X (10.6.2) MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.2)
LED Cinema Display G4 PowerBook 1.67GHz (10.4.11) iBookSE 366MHz (10.3.9) External iSight

My brand new Macbook Pro will not turn on even though it says it is charged

I just got my Macbook Pro 2 days ago. It was working just fine yesterday but now it willl not turn on. I plugged it in and the green light is lit up but it will still not turn on. Help!

I suggest you take it in for repair/replacement.
Barry

This seems a little ridiculous... My brand new macbook pro does not have a cd drive? This makes an external port the only solution right?

I think this is a little ridiculous... Beings as I am mainly going to be using this for school and when I travel this being missing is a huge downfall for me... Now to watch movies on the plane I am going to need to be toting around a separate piece of machinery... Anyone elses thoughts?

T_Cantillon wrote:
I think this is a little ridiculous... Beings as I am mainly going to be using this for school and when I travel this being missing is a huge downfall for me... Now to watch movies on the plane I am going to need to be toting around a separate piece of machinery... Anyone elses thoughts?
You chose a Mac with no drive, what ideas should we have?
how about take it back and get one with a drive (Apple make both)

How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro?

How can I install logic pro 7.2 (made for power pc) on a brand new Macbook pro with OSX 10.7.4?
This message appears: You can't open the aplication LogicPro.mpkg because power pc aplications are no longer compatible.
Thanks folks

You should be able to copy all the files from your old computer, although it might not work if the old machine didn't have an intel processor. When I got a new Mac a few months ago, I used the migration assistant to copy everything from my old computer's time machine backup disk. All my old pro apps, such as Final Cut Pro 6, work fine on the new machine under Lion.
Later, I wanted to install Soundtrack pro and couldn't do it from the original disks. So I installed it on my old machine and copied the files. It worked perfectly.

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

Hello HanaAmer1,
We've an article which provides troubleshooting steps that can help get AirPlay workign correctly.
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Cheers,
Allen

I have a brand new macbook pro 15" with latest Lion.Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked on all open. why?

I have a brand new macbook pro 15" with latest Lion. Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked previously on all open. Can anyone tell me why?

You have a choice as to whether or not applications in Lion like Word or Preview (or even Safari) save and re-open previous documents or windows... just hold down the option key while quitting a program and when you re-open it you won't get the previous documents or windows when you re-open the application. You can see this by selecting the open program in the menu bar and when holding down the option key the quit function will change to quit and discard open windows. This feature in Lion is referred to as "Resume" and is great if you want to restart an app and return to what you're doing (for example in Safari re-opening existing windows and tabs from your previous session). You still have the option to close individual windows within an app before quitting and they will not re-open when the app is launched again.
This Resume function is not related to saving your work (a word or text document for example). This is handled by Lion's "Auto-Save" and "Versions" functions. See http://www.apple.com/ca/macosx/whats-new/auto-save.html
Hopefully this is the complete answer you're looking for.

Can I run OS 10.6.4 on my brand new MacBook Pro?

I am a professional photographer and one of the programs I need in order to do my job is some software from Nikon that apparently will not run on Lion, OS 10.7.3. Documentation says that it can run on OS 10.6.4, Snow Leopard.
Can I run OS 10.6, Snow Leopard on my brand new MacBook Pro, 2.8Ghz, Intel Core i7 machine?

You cannot install any of them. As I said earlier your only options are 10.6.6 through 10.6.8 none of which are on a retail DVD.
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Clone using Restore Option of Disk Utility
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the new partion on the internal drive. Source means the USB flash drive.

HT203176 When I delete a file, it does not appear in the Trash - How can I fix this. Its a brand new MacBook Pro 17'

When I delete a file, it does not appear in the Trash - How can I fix this. Its a brand new MacBook Pro 17''

http://www.thexlab.com/faqs/trash.html for starters.

My brand new Macbook pro can't power my USB Mbox 2 pro . Why not?

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