My Brand New MacBook Pro just quit.... completely....

So, I was watching a soccer match on TV and wanted to check the score on my computer (I mean a play by play). Got an alert for a software update. Did so, and hit the 'restart' option when it came up. Suddenly, when it restarts and I enter my security password, it transfers me to the menu to register my newly bought mac product, which is odd since I did all that in November when I bought it. That being said, it has the picture I use as my profile pic, which seems to me to mean it's clear the memory is present. I go through the rigamarole just for the sake of getting things going, and when it finally gets to the window that says, "Enjoy your mac product" it goes immediately back to the "Which region are you in" menu (ie. back to the initialization phase of my new computer). I tried opting to shut down the System registration menu upon starting up and it just goes back to the same thing above. So, I go to shutdown, and it freezes up again, so I cold boot (again). The same menu 'options' come up, with the exact same results.
Listen, I'm pretty upset about all this, so if you can offer any advice/suggestions I would GREATLY appreciate it. I have this back up which I'm on now, but it's not equipped with the newest OS and doesn't have everything my new/old computer has (backup-wise).
More details: This happened immediately after I checked for a software update, and downloaded the files it said could be updated. Shortly before that, though (and otherwise I would think it was completely the update), my 'mighty mouse' stopped working, though the trackpad was okay.
People.... I love you all... if there's a solution that'll keep me from going to mac on Monday, let me know, I beg of you. As it is, I cannot at all access my new computer by any means, as it won't let me get past the registration menu.

Thanks so much for the reply. Did what you suggested, and am currently going through the works.... however, it seems I am going through a reinstallation process, as though my computer was the day I opened it.... it's reinstalling Leopard. I just hope the backup I have can be transfered... Despite holding down 'c' on boot it didn't give me any other options.
I'll be back with the results ASAP. I hope that last back up this evening worked.

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I have a white vertical line down the right side of my internal brand new macbook pro 13" display

I have a white vertical line down the right side of my internal brand new macbook pro 13" display. I've done the following:
-Shutdown the computer, and restarted in Safe Mode by pressing the Shift key after the restart tone
-Shutdown the computer, and restarted by pressing Command, Option, P & R after the restart tone
-Checked display resolution, Best for Retina
-Hooked it up to a Dell external monitor and via projection to screen. There are no lines on the external or secondary screens
-Just curious, I ran a color utility which can not repair 4 items, maybe this is another issue.
This is a brand new Macbook Pro, just out of the box. It was fine for two days without any issues, fine last night while in use, opened it up this morning with the line.
Anyone now how I can fix this on my own?
Details atta
<Edited by Host>

If you are within the first 14 days from the date of purchase, return the MBP for a refund or an exchange. If you are after the first 14 days of the date of purchase, have the MBP repaired under the warranty provisions.
Ciao.

HT201364 I literally just opened my brand new MacBook Pro, and when I attempted to download the OS X Mavericks, a screen popped up and told me I couldn't complete action due to a host of reasons...I just took the **** thing out of the box, what gives?!

I literally just opened my brand new MacBook Pro, and when I attempted to download the OS X Mavericks, a screen popped up and told me I couldn't complete action due to a host of reasons...I just took the **** thing out of the box, what gives?!

Your machine already has Mavericks installed. Why are you trying to download it?

I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch you tube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond.

I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch youtube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond. Any tips? Help?

Actually you need to quit Safari which is different from closing. With Safari open go the menu bar for Safari/Quit Safari.
Mac 101: Get Started Using A Mac

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

I just brought a brand new Macbook pro retina display, when i connect it to my apple tv through airplay its too slow and when it try to play a movie apply tv is always a minute or 2 behind. How can i fix this?

Hello HanaAmer1,
We've an article which provides troubleshooting steps that can help get AirPlay workign correctly.
iTunes: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS5209
Cheers,
Allen

Brand new MacBook Pro (Lion) and Multiple Applications are quitting unexpectedly including iCal

I have a brand new MacBook Pro and for some reason applications, in particular iCal, seem to quit unexpextedly all the time. Not sure why but I am using iCal for both iCloud and Google Apps for my business.
Anyone else having this issue or have some solutions I could try?
Thanks!

ds store is right: the machine is obviously faulty. Tell them about the card reader problem and get the machine exchanged. Don't let them fob you off with a service. I had a problem with the DVD drive, the trackpad and the card reader in the first year of my 2009 MBP and each time I let them get away with 'servicing' until the Warranty ran out, and I now have to use a cable for the camera, can only use 'tap' (not click) on the trackpad and have to use an external DVD writer.
Like you, I'd had a previous Apple laptop (2004 iBook) that could take a direct hit from a Scud missile and still function perfectly (indeed, its still going now) , so I was not as insistent as I should have been.
Apple machines are great, but every now and again you get a dud.

I have a brand new macbook pro 15" with latest Lion.Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked on all open. why?

I have a brand new macbook pro 15" with latest Lion. Can anyone tell me why, when I open word or preview etc that multiple files open?For eg if I open a word doc, the last 1-3 docs that I have worked previously on all open. Can anyone tell me why?

You have a choice as to whether or not applications in Lion like Word or Preview (or even Safari) save and re-open previous documents or windows... just hold down the option key while quitting a program and when you re-open it you won't get the previous documents or windows when you re-open the application. You can see this by selecting the open program in the menu bar and when holding down the option key the quit function will change to quit and discard open windows. This feature in Lion is referred to as "Resume" and is great if you want to restart an app and return to what you're doing (for example in Safari re-opening existing windows and tabs from your previous session). You still have the option to close individual windows within an app before quitting and they will not re-open when the app is launched again.
This Resume function is not related to saving your work (a word or text document for example). This is handled by Lion's "Auto-Save" and "Versions" functions. See http://www.apple.com/ca/macosx/whats-new/auto-save.html
Hopefully this is the complete answer you're looking for.

Brand new MacBook Pro- tons of permissions errors

So I just got a brand new MacBook Pro but am having some issues with it. I installed StarCraft 2 but will encounter a black screen that is unresponsive to anything (option-command-esc, for example), when I exit the program and once when I went to view a replay. I have to hold the power button down.
Blizzard told me that I should try to repar my permissions. Every time I do this, however, I get the same errors and they are never fixed. I don't know if this is causing my problem but this computer is brand new and I shouldn't have all these permission errors.
Here are the messages that I get:
Verify permissions for “Macintosh HD”
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/dt.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jce.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/jconsole.ja r", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Classes/management- agent.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib", should be 0, user is 95.
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/dt.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/jce.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/management -agent.jar", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home/lib/security/b lacklist", should be lrwxr-xr-x , they are lrw-r--r-- .
User differs on "System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Libraries", should be 0, user is 95.
Permissions differ on "System/Library/Java/Support/Deploy.bundle/Contents/Resources/JavaPluginCocoa.b undle/Contents/Resources/Java/deploy.jar", should be lrwxr-xr-x , they are lrw-r--r-- .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk15/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Java/Support/VisualVM.bundle/Contents/Home/profiler3/lib/deploy ed/jdk16/hpux-pa_risc2.0w/libprofilerinterface.sl", should be -rw-r--r-- , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/dt.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jce.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/jconsole.jar ", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Classes/management-a gent.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/dt.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jce.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/management- agent.jar", should be lrwxr-xr-x , they are -rwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/security/bl acklist", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle", should be drwxr-xr-x , they are lrwxr-xr-x .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/deploy.jar", should be -rw-r--r-- , they are lrw-r--r-- .
Permissions differ on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Resources/JavaPlugin Cocoa.bundle/Contents/Resources/Java/libdeploy.jnilib", should be -rwxr-xr-x , they are lrwxr-xr-x .
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
Permissions verification complete

I did do a search for a similar topic and I did read that some permissions are of no concern. However, like I said the guys at Blizzard said that it could be the source of the issue. Also, like I said, even if I do "repair permissions" and it says that it completes successfully, it has not really done anything. Even if I run verify permissions immediately after, I see the same problems.

Leopard Install on Brand New MacBook Pro?

Hey guy's, I got my first Mac today. A lovely brand new Macbook Pro. I got a copy of Leopard in the box and have run an upgrade.
Was this right? As the computer is new with nothing on it and I have nothing to import of another Mac onto it should I just do a complete erase and install?
What's the best option?

wow thanks for the very fast reply! I'll stick with it then and see how it goes. I love the thing though. It's very sexy!! Bit peed that they bumped the 7200rpm drive up to 200GB today but never mind, not fussed by the CPU as it'll only use the battery more and this thing is fast enough!
Will the upgrade convert all the OS into the full 64bit?

Finder stuck on Music folder on brand new MacBook Pro Retina

I've recently switched from Windows to Mac. The brand new MacBook Pro has been having issues ever since I got it, crashed during its first install/set up, etc. But until now, I could always figure things out. Now I accidentally clicked on my music folder (bad idea, I know), but finder is now crashed and I don't seem to be able to find a solution anymore.
I have tried relaunching the app, but since the music folder crashes, that is of no help. I have tried killall Finder through the terminal, but that crashed (presumably - I just quit terminal after 30min of nothing happening but the progress wheel spinning away), I tried rebooting without relaunching apps (several times), but it either crashes on trying to shut down (hard shut down after 30min) or restarts with the two darn finder windows open. I am at my wits' end.

Yes, that's why I just wanted to make sure it's normal...
Aside from that, nothing else seems wrong with the laptop and it seems like a hassle to go through if it's normal to have some battery cycles on a new Macbook.
Has anyone heard of resellers such as MacMall resealing returned laptops and selling them as new? Has anyone else noticed a high cycle count on their brand new Macbook?

Brand New MacBook Pro making clicking noise whenever unibody is touched

This is rather strange. and i find it disturbing.
i just got my brand new macbook pro with i7.... and i put it on my lap, everytime I type or slightly touch the side of the computer (say areas next to the mouse pad), the computer internally is making those clicking noise sound like something is being bent, it is hard to explain, but all the tiny clicking and popping sound....at the start i thought it was the ethernet cable, the metal connectors were flicking against something, but then i realised its not...
when we put our hands on the laptop and type, we are bound to press on the surface of the unibody, and this annoying sound is happening all the time. i can say it doesnt sound like a HD sound, it just sounds like metal clicking against each other or something

I have the exact same problem on my brand new i7 MBP 15. The clicks are very high in pitch and sharp, and startling like something is breaking, and happen frequently. They seem to happen quite for no apparent reason other than, you know, I click the trackpad-button or something. The clicks seem to be coming from the left side... possibly lower left but I can't be certain. (It does agree with your ethernet impression.)
It does not feel acceptable at all-- I'd be very surprised if Apple thinks this is "normal."
The timing is totally random. I can't seem to really cause it on demand.
Anecdotally, it seems to only happen when running on my lap. I can't find anything in my keys or wallet that affects the computers, so I'm not sure if this is related.
And NO, it's absolutely positively NOT freefall detection that's causing this. You can verify this by simulating freefall (safely!). Hold the computer firmly, and lower it somewhat quickly by several inches. You get a very different, soft click that's not whatsoever alarming. This softer "parking" click also comes from a different place in the computer, on the right hand side.

Strange wifi problem on a brand-new MacBook Pro

Hey there, I'm new here. Desperation has got the better of me, and I hope I can get some advice.
So, last sunday I bought a brand new 13" MacBookPro with 2.8g i7 processor and 10.7.2 OS (I can't update to 10.7.4 because System Update tells me the download has been tampered with or corrupted after I waited 2 hours for it to finish, but I'm trying a direct download from the website). Here's the exact product: http://www.amazon.com/Apple-MacBook-MD314LL-13-3-Inch-VERSION/dp/B005CWIZ4O/ref= sr_1_5?ie=UTF8&qid=1340301247&sr=8-5&keywords=macbook+pro+13
Everything is all perfect except for a strange wifi problem. Note that the wifi does not turn-on or off, it doesn't disconnect after 'sleep', it doesn't get less speed, it doesn't constantly leave a preferred connection (once I chose my home wifi it always connects to it no problem). The wifi bar is always full. What is wrong is that the internet is kinda 'glitchy'. The best metaphor I can think of is that it's like a car that has to be pushed down the road before the engine can start. Please, bear with me because this is kinda hard to explain and I'm not good at tech lingos.
One of the symptoms is browsing can get really slow and inconsistent, almost as if the wifi gets turned off in the middle of browsing. For example: if I look something up on Google and then open 5 new tabs, probably only 2 or 3 of those tabs will eventually load while the other two will not get past the long 'http:.......google.....etc etc' address and will eventually show one of those 'error loading page because there's no Internet connection' notice. This happens a lot. Sometimes I have to refresh/retry loading a page a couple of times before it finally loads, then usually everything will get back to normal and I will be able to open multiple tabs with no problem, but in a couple of minutes I would try to open another site and the problem will start again.
So I tried to see how it does with downloading using iGetter. Fortunately I also have a Macbook (white-plastic casing one) and my brother has an old 2006 MacbookPro so I can compare. With those two older Apples iGetter starts receiving data in less than 8 seconds after I click Start, while my brand-new Macbook Pro can take up to 15-20 seconds, sometimes it doesn't even start at all and I have to re-click the start button. But once the download actually starts (on my new MacBook Pro), it downloads like normal, it doesn't stop and the speed is also as good as I can get. Strange huh? Hence, like a car that has to be pushed before the engine starts.
I also tried 'speed testing' from a website with all 3 laptops. On my old MacBook and my brother's MacBook pro, once I click 'begin test' it takes only a couple of seconds of 'ping' before the download/upload speed measurements start, but with my new MacBook Pro (just like with iGetter) it takes up to almost a minute before the measurements start, sometimes it won't start at all and I have to re-start the test.
Well, thanks for reading. And hope you can help me shed some light into this. Because it is really preventing me from really enjoying my new MacBook Pro. And if this is most likely a hardware problem, I'd better get back to the store and try to get it replace or something while it's only been 5 days. *cheers*

Hey guys.. Thanks for the replies. Unfortunately, I bought the MacBook in Indonesia where there are no such thing as an AppleCare. The only option is to leave the Apple product to one of the 'Authorized Apple care centre' and have whoever do whatever to it without guarantee of success. As for returning it and getting a brand new one, I also don't know if there is such a deal here, but that's actually a good idea, will try to go to the store tomorrow. Although, I'm worried that the problem might be with OSX Lion or something and getting a new one won't help.
mark75090, I've tried resetting the router when I first noticed te problem, didn't work though. I've checked my new MacBook's wi-fi (option+click wifi bar) and it says 'PHY Mode: 802.11g', so does my MacBook and the old MacBook Pro. I don't know what those mean though, and I don't know whether or not my router is an N., can you tell me more please.. I have tried with the other two turned off, and only the new MacBook using the wi-fi but the problem persists. I have also tried connecting directly to the router, but as I described, the problem is too subtle for me to notice the difference.
Also, if I create a brand new Wi-Fi connection in network preferences and connect to my router through the new Wi-Fi profile, the problem seems to be gone for an hour or so, then it always comes back though. I have also just finally installed 10.7.4, but it doesn't help either.

I bought a brand new MacBook Pro Mid 2014, and my battery cycle count is on 2!!

As I said on the question, a brand new MacBook Pro I bought recently which I haven't even put on charge yet already has a cycle count of 2!
I'm just curious if this is normal and I want to make sure that I received a brand "new" one not a refurbished one.
Did anyone else order a new laptop and have cycle charge of 2 or more and is this normal or not?

The factory charges the battery, one cycle, they may then test that particular MacBook Pro as part of the production testing and it ends up with another cycle. Two cycles is not something to worry about. If you bought the unit from an Apple store or directly from Apple, it will not be a refurbished MBPr unless they specifically said it was. They don't do things like that.

ITunes downloads fast on old Mac mini but slow on brand new Macbook Pro on the same WiFi network?

Hi all,
I have an old Mac mini that's from around 2008 and runs on Snow Leopard. I also have a brand new Macbook Pro with retina display that's running Mountain Lion. Both running iTunes 10.6.3.
I never noticed anything wrong with my MBP's connection speed until last night when I downloaded a free TV episode from iTunes. The download speed varied between 20KB/s and 40KB/s and it took me 7 to 8 hours to download a single episode. I checked my internet connection but there was nothing wrong with it, SpeedTest.net told me I had a download speed of 94MB/s and upload speed of 80MB/s, it was only iTunes that was unbearably slow.
Today I was browsing iTunes again and was planning to buy some movies, but again it took forever for the trailers to download. So I fired up my Mac mini just to see if it would be just as slow. Turned out my Mac mini could download the same trailers from iTunes at a much higher speed than my MBP (around 3MB/s on the ones I tested).
So what gives? They are on the same Wifi network provided by an Airport Extreme, and although my iPhone and iPad are also connected to it, no one else is doing any heavy duty downloading.
Thanks in advance!
Keywords: iTunes download speed, slow iTunes downloads, different connection speeds on different Macs, slow iTunes connection, iTunes takes a long time to download

It's possible the DNS setting your ISP is using are interfering. Although your PC works OK Macs can be sensitive to DNS settings. Here is a MacWorld DNS Troubleshooting article that explains the issue and below is how to fix it.
1. System preferences
2. Network
3. Click Advanced
4. Click DNS tab
5. Click + sign
6. Add 208.67.222.222
7. Click + sign
8. Add 208.67.220.220
9. Click OK.
10. Exit System Preferences
11. Try out your MBP and report what happened.
Roger

Why did my brand new macbook pro come with Snow Leopard instead of Lion?

I JUST bought a brand new Macbook Pro assuming that it would come with Lion, but it didn't. My brother who just bought an Air the day before me got Lion with his computer. Shouldn't new computers come with new software? I'm confused. Can anyone help me?

You qualify for a free upgrade if purchased on or after June 6th. Follow these instructions to download your free upgrade.
http://www.apple.com/macosx/uptodate/
Regards,
Captfred

My Brand New MacBook Pro just quit.... completely....

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