My brand new MacBook pro won't shut down, the display screen is on and the pointer moves, but otherwise it's stuck!

I gave the command to shut down, but all that happened was the the dock cleared, leaving nothing but the wallpaper behind along with a moving pointer. I got it yesterday, so it's brand new. What could be the problem?

Hi b,
Hold the power button down for 5-10 seconds and it will shut down. Wait a minute or so before starting up again.

Similar Messages

New MacBook Pro won't shut down.

I recently got a new MacBook Pro running Yosemite.
Very often (4 times out of 5) when I want to shut it down it doesn't do anything and I can wait and wait the top bar is gone but the dock remains accessible and the mac does't shut down. Most of the time I have to force the shut down and I don't like doing so.
Again, when I want to shut it down, the background and the dock remain visible but the top bar disappears.
The weird thing is that, the dock says finder is still opened but when I click on the app, it won't open it at all and other applications can be opened.
Anybody has a solution to that?
Thank you.

A new Mac includes 90 days of complimentary telephone or chat support. Contact them here: Contact Us.

My macbook pro won't shut down i want to shut it down and then turned it back on and i want it to work

Hi,
I put in a dvd-r and then it won't come out so i shut it down and then turned it back on the dvd came out phew but then matters got worse and my macbook pro won't shut down however i want to shut it down the way it should and when i turn it back on it work and shut down back the way you have to.
Please help

Perform SMC and PRAM resets and see if that helps the situation:
http://support.apple.com/kb/HT3964
http://support.apple.com/kb/HT1379
Ciao.

My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!

My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Brand New Macbook Pro Won't charge

I recently joined the Mac world, and purchased my first Mac, a Macbook Pro. I have had it less than 3 weeks and the battery won't charge. I have called the support line, several times and they had me take the battery out put it back in press 4 keys and restart worked a couple of times, but I had to do everytime I shut my computer down, not fun at all. Finally they sent me a new battery and that one doesn't charge either. I'm kind of frustrated with the entire process, I was thrilled to be advancing in the technology world but now am very disappointed with the service to help get this issues resolved. So now I have a product I can't use, brand spanking new laptop collecting dust, and the only solution they have for me is to drive 100 miles to an apple certified dealer to have them look at it, only open Mon - Fri. So know I have to take off work, drive way out my way to have someone look at my computer. But the catch is they might charge me even though I purchased the extended 3 year apple warranty. So know I'm back to using my PC. My thrill is gone. All I want is to use my laptop, and experience the Mac way, does anyone have any solutions. So far my experience with mac support is not too thrilling what's the purpose of purchasing the warranty and I recieve no help on their end. HELP?

that doesn't make any sense.... you have a 3 year warranty... they can't charge you... thats the point of the warranty!!
you don't have to drive out to drop your laptop off.... call apple care and they will send you a box in the mail so then you can put your laptop in it and send it back to them so they can repair what they need to repair.... you said that you can't use it anyways so i guess it wouldn't matter that you would be out a laptop for a few weeks....
I wouldn't let them say they cannot do anything for you, thats just ridiculous, you paid good money for your computer as well as a warranty... be persistent.

My brand new MacBook Pro won't turn on. What's the deal with this?

I got the thing yesterday. Sat down with it last night and everything started up fine. I set up my account and then it was time for updates. Naturally, I said yes to the updates. They downloaded, they installed, and that was the last time my brand new MacBook Pro turned on. I've checked to see that the battery is fully charged. I've tried plugging into other outlets. I've tried removing the battery and the power cord and pressing the power button for 5 seconds. Nothing has worked. When I put my ear up to it while pressing the power button, I can hear it try to start and get about 2-3 seconds in to start up and then a click and nothing. Does anybody have any idea what the heck has happened here?
15" MacBook Pro Mac OS X (10.4.6)
15" MacBook Pro Mac OS X (10.4.6)

actually i pass the 15 first days, i bought the mac in may, but here in spain the electronic components have a 2 years guarantee, i'll took to the store i bought soon couse it`s no normal so much hot

My Macbook Pro won't shut down or restart without forcing shut down. Hangs on grey screen. iTunes not recognizing iPod.

HELP!!!
Here are the specs of my machine:
2011 13.3" MacBook Pro
4 GB Ram/320 GB HD
For the past several months my MacBook Pro refuses to shut down or restart without holding down the power button. Whenever I choose to restart or shut down the computer, it will hang on a grey screen. I have even tried letting it hang for an hour, and it still won't shut down. I notice that once in a while it will retart or shut down correctly if I had not used opened iTunes since turning it on. However, even manually closing iTunes before shutting down or restarting does not solve the problem. It seems as though it only shuts down if iTunes was not used since restarting the computer. Is this a registry error? Do I need to reinstall iTunes? I noticed this problem began happening after I uninstalled Kaspersky Virus Scanner, could that be the problem as well? Also, I cannot guarantee that the problem is only associated with iTunes. I just noticed that one of the few times it shut down or restarted correctly, iTunes coincidentally had not been used. Also, this problem started happening while I was still using Lion and has continued despite upgrading to Mountain Lion.
Also, whenever I update my iPod through iTunes, it won't eject properly, and a transparent icon of the iPod displays on the screen even after I have removed it from the USB port. Furthermore, the iPod will only be recognized by iTunes and will only be updated the first time I plug it in. After removing it and plugging it back in, it won't recognize or update the device unless I shut down and restart the computer. I have the latest addition of iTunes. I also have two iPods, one 80 GB Classic, and one 8 GB Nano, and I have the same problem with both.
I have AppleCare. Should I take my macbook to the genius bar?
Applications I normally use are Word, Safari, FireFox, iTunes, FinalDraft, Photo Booth, Notes, Mail, App Store, etc. No real heavy lifting.
Any feedback would be very much appreciated. :-)
Thank you everyone!!

I have this question too.

Macbook Pro won't shut down or restart under Lion.

After installing Lion, my i5 Macbook Pro will not shut down or restart. The shutdown starts and then hag=ngs with a grey screen and a spinning process indicator. Thoughts?

Mine too. Restart and shutdown do longer works. Have to hard crash it each time.
Called Apple, they have no clue.
Buy a PC. At least Microsoft admit problems and offer solutions.

Brand new macbook pro won't turn on

I bought the new macbook pro on May 15 2010 from Best Buy. It has up til now been working great. When i tried to wake it from sleep today it would not turn on. It isn't even charging with the power cord in (the little light on the power cord isn't on). I guess I bought a brand new dud. Any suggestions?

wow thanks guys. So I took it back to best buy today and of course the Geeksquad guy comes back to me and says it was working. Apparently the battery drained down to 0. I have no idea how exactly that happened. I always leave it plugged in and it was the last time i used it before it stopped working. i put it to sleep, and when i tried to wake it the next day i got absolutely nothing. I did try other outlets, and was able to function my PC laptop on those same outlets, but for whatever reason my MAC wouldn't even charge (the little light on the power cord didn't light up when it was plugged in). Ugh. Anyway, so all is well now i guess, cause it's working. I still don't understand how it was able to drain itself all the way to 0 while asleep and then refuse to charge no matter what outlet i tried. Geeksquad guy said the adapter was fine. And my outlets worked when i plugged other things into them. Guess i'll leave well enough alone?

My new MacBook Pro does not shut down

Hello,
please help. I have a brand new computer - MacBook pro - 2.2 GHz, Intel Core i7, Mac OS X 10.6.7. When I bought it, I followed the onscreen instructions and "transferred" my old computer, 4 year old MacBook, onto the new one (my accounts, with all the documents, preferences, etc). Now, for some time, before getting my new computer, I had been experiencing problems on my old one: namely, it was not shutting down and I had to "force" it by pressing the switch. I should have known better than transferring the old comp's settings and accounts onto the new one. I didn't and now my new computer is also not shutting down. Does anyone know how to find where the problem is and how to eliminate it? Do I have to backup all, erase, and reinstall everything or is there a less drastic way to cure my afflicted computer?
Thank you!
P.

Hi,
running the activity monitor and select System Processes, set the window to see allrunning processes and sort by CPU usage, close all applications that are using and try to shut down your Mac, then identifies what the process that consumes more CPU percentage.
Regards

New macbook pro won't turn on unless it's plugged in and won't charge

I just bought a new MacBook Pro and it won't turn on unless it's plugged in. When I unplug it, it immediately shuts down. It's not my charger because my brother has the same laptop so I tried his and it still doesn't work. The battery light on the charger is green and it says on the top of the screen not charging.
This is what it says about my battery:
Charge Information:
Charge Remaining (mAh):          5024
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5780
Health Information:
Cycle Count:          0
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          12197

Try resetting the SMC:
http://support.apple.com/kb/HT3964

MacBook Pro won't shut down. At all.

I have been googling this for days now. The only way I can shut down my core duo macbook pro is by holding down the power button. Using the restart and shutdown options in the menu don't work. At all.
When I try to click shut down nothing happens, I have tried waiting as long as an hour and it doesn't quit any applications or shut down.
I have tried quitting all open applications first, still no luck. I have tried resetting the PRAM, no luck.
I need to update the firmware to version 1.2 and I can't because the MBP won't shutdown by itself and a hard reboot won't let me upgrade the firmware.
Please help!
Ben

I am new the forums, i read a lot but don't post. but i think this might be something that will help the shutdown/restart problems. I have recently encountered the same problem and i found that it might be connected to airport wireless. the only thing that i started doing differently was using my airport and that is when i started having the trouble. if i turn off airport before i shutdown/restart then it will proceed with no problems, but if i keep it on then i get the blue screen of death that goes no where. give it a shot and let me know if it works for you. it is a bandaid at least until apple gets their airport troubles fixed.

My Macbook Pro won't shut down/force quit/log off...

I've been having a problem turning my macbook pro off for about a week now. It won't shut down, force quit or log off. I've tried holding the power button down as well, with no luck. It won't even go to the sign in screen ....
I'm not sure what the problem could be because I haven't done anything different lately... no new software, websites, etc.. Nothing came up with my Avast full system scan either.
Help please! Thanks in advance.
-Jessica

Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

New Macbook Pro will not shut down.

Hi,
So I just got a new Macbook Pro four days ago from the Apple store and I'm already running into a little bit of trouble, that being my macbook will not shut down. Once I open the shut down window, the normal countdown that comes with it usually will not appear and I am incapable of clicking the shut down button. I have not downloaded anything onto my mac besides Microsoft Silverlight, Adobe Flashplayer, and a pdf document of my receipt from the apple store. I have burned some of my music CDs into itunes and browsed the web (nothing fishy; just some shopping, movie streaming from netflix and youtube, and reading articles online published by universities). Should I take the computer to the Apple store or is this something I can fix on my own?
Thanks so much

If I were you I'd take it back to the Apple store and let someone at the Genius Bar take a look at it. The worst case is you made an extra trip, but at least this way you can exchange it immediately if there's a problem. You only have a 14 day window for this, might as well take advantage of it.
The only other thing I can suggest is to open the Force Quit option from the Apple icon in the upper left corner. See if there are any apps that show Not Responding. If there are any like that, force quit them then try to shut down.

Pages died today. Just downloaded the latest update 2 days ago. Last night shutting down my very new MacBook Pro, Pages stopped shut down. Today Pages will not open, all my Pages docs cannot open. Help please! Anybody have a fix?

Pages died today. Just downloaded the latest update 2 days ago. Last night shutting down my very new MacBook Pro Retina, Pages stopped shut down. Today Pages will not open, all my Pages docs cannot open. Help please! Anybody have a fix?

You probably have 2 versions of Pages on your Mac.
Pages 5 in your Applications folder, will open Pages '09 files but will alter/damage them. It can not open Pages '08 files.
Pages '08/'09 in your Applications/iWork folder which can not open Pages 5 files.
When you were shutting down you probably had an unsaved document open.
You probably are opening the wrong versions of Pages to open the wrong document format.
Pages 5 has had over 90+ features removed.
Most users are going back to Pages 09 whilst Apple sorts this out.
Peter

My brand new MacBook pro won't shut down, the display screen is on and the pointer moves, but otherwise it's stuck!

Similar Messages

Maybe you are looking for