My Brand New MacBook Won't Start Up!!!!!

My new MacBook won't start up - from the first time I ever switched it on!!!
All I have is a black screen, the sleep light is on either permanently or flashing and now the install disc is stuck in the drive and I can't get it out!
Help please!

From my experience, resetting the PRAM and PMU do not work in this situation, at least with my MacBook. I have a feeling that 10.4.7 update didn't flash correctly or the firmware is buggy in some way.

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Brand new macbook won't start up. Help.

I recently received a brand new macbook as a graduation gift about 3 weeks ago. All has been absolutely fine until yesterday. I checked my email in the morning, closed the macbook and left for work. When I came home, I opened the macbook and pushed the power button. The screen flashed for a split second and remained black. No start up sound. The power light is on, battery light on the bottom says it's fully charged. When it's plugged in, the charging light is orange. Otherwise, no signs of life. I have an appointment tomorrow to meet with someone at the macstore, but I'm impatient and highly stressed and wonder what the problem is and what will be done about it.
Thanks.

See if any of this helps. Troubleshooting a MacBook that won't turn on

My brand new iMac won't start up now and I've only had it 3 weeks...

my brand new iMac has worked for 3 weeks, then all of the sudden won't start. It shows the apple icon and the spinning wheel but never gets past that screen. We already formatted our old iMac to sell it so I really need to recover this. Any ideas on how to get it to get past this screen? I already tried safe mode but it went to this apple logo and spinning wheel icon after the bar

2nd. This is a warranty issue.
You realize this is a forum of other comsumers right?
Grant

Brand new macbook won't run off battery, only when plugged in

I just go my new macbook last week and being new to mac computers, I didn't realize that it won't run from just the battery power until last night. The battery light shows it's fully charged. If i'm working with it plugged in and it becomes unplugged, it shuts down and when I reconnect the power cord, it resumes from the same webpage or whatever I was last working on. I opened up the battery compartment and removed the battery and then held the power button for 5 seconds, but that didn't fix the problem. Does anyone know what I might try or if something needs to be set up in order to run off the battery? Thanks! Leigh

Hello leighdk,
Welcome to Apple Discussions!
You can by all means take some good advise from the people on this board in response to you problem.
But here is the best advise, especially since you're new to Mac.
Call Apple Care or take it back to the store and have them check it out. It is under warranty. You have 14 days from the date of purchase to return the Mac for a completely different or give it back because you do not like it. they may try to charge you a restocking fee but this should not be the case since there is an issue with you machine.
Call Apple, see what they say... Then if you can't get it resolved then post back and maybe we can give you some sound advise.

Noisy left fan on brand new MacBook Pro 15" (started after 4 days)

The left fan (just under the speaker) is making noise, sounds as if it's catching on the casing or something.
Problem is, the Macbook is non-standard (hig-res matte display) and I need it painfully much for the next two monts - it was bought specifically for the purpose of major jobs.
Is it possible to have it fixed in a day or two or does it require ages and ages?
Thanks!

My MBP (Mid 2009) just started doing this on the left side, and I've had it apart several times trying to clean and re-lubricate that fan. The sound is not as bad now, but the increased fan noise is still present and I'll be shelling out $50 for a new one probably tomorrow. I'm putting up a YouTube video so you can hear the awful noise it was making last night (harbinger75 movies there).
Mine's not under warranty anymore, and I've been a Mac/PC tech for years, so it takes all of fifteen minutes to change one out.
Hopefully, they'll just replace the fan for you.

Brand new imac won't start HELP!!

Just got an iMac, fresh out of the box I hit the power button, everything looks normal, OS X does its normal checks, then the desktop comes up with multicolour stripes - the desktop is cluttered with all kinds of files - a darwin console opens up then an application called Phoenix starts does a few things that were too quick and then just says PAUSED in an orange box at the top and nothing else.
I have a bluetooth mouse and keyboard so I can't actually control the thing in any way either.
It also looks like OS X 10.5 has not been pre-installed.
Please can someone help me with a suggestions as to what I can do.
(I am an experienced Mac User having used them since the original SE - I've never experienced something like this before)
Thanks

it sounds like the iBook went to sleep during the transfer or at least it's hard drive spun down.
what you need to know is hope that simply booting from your install DVD will let you repair the iMac's hard drive. You could also try booting holding down the Command S keys on startup and when you get to the Single User Mode command line prompt follow the directions there for running fsck to repair your hard drive.
Do you have a FW hard drive? Can you copy files from iBook to FW and then from there to iMac?
And, it is always nice to have a FW emergency/backup hard drive. The iMac needs a different partition scheme to be bootable from FW than the iBook does, but you can create the proper partition type etc from a Tiger Installer and put OS X on FireWire, then see if you can backup and repair your iMac's hard drive.
MicroMat's TechTool Pro 4.5.1 is now shipping and is compatible, Universal Binary and bootable. Always good to have some 3rd party utility handy.
If you are just starting out, you probably don't have much if anything installed yet, so you may want to just erase your iMac drive and restore to what it was. That would be the easiest if Disk Utility won't repair it.
Instead of powering off the iBook, I would have tried to force quit whatever was running, like Migration Assistant.

Brand New Macbook Freezes On Start Up!

i had to make a new thread for this
just got my macbook last week
and now it freezes when i turn it on
it shows the first grey apple logo screen
and then goes to the second blue screen and freezes
i have tried everything in the manual to resolve this, but nothing
i know if i reinstall the OS that will probably fix it, but it's just a **** hassle
i am a new user, and this is not very promising of apple
should i reinstall or go to the apple store and demand a new one and complain like a mad man?

Hi danno2022!
If you just purchased your machine, it's still with the return policy window. Where did you purchase it from? I'd recommend taking it back to the Apple store you bought it from (if you did), have a Genius take a look at the issue, verify it and then offer a solution. That solution may involve a replacement, but it'll be there discretion (obviously).
Did you recently install anything or run any updates? Was the machine functioning fine before the update(s) only to exhibit this issue afterwards?
As for the "complain like a mad man" approach, as someone who use to work in retail... you may wish to slightly alter your plan. While you're no doubt upset and disappointed, which I don't blame you, going in to chew someone's head off when all they're trying to do is "help you" is a pretty tough scenario. I took care of everyone that I could, when I could, but it was always easier and quicker to ensure the people that were cool and level headed got resolved. Sometimes the "mad man" just cannot be appeased, despite my best efforts. Food for thought!

Re: Brand new computer won't start. Debug code 04 60 55

try to boot with mainboard out of PC case placed over non conductive surface like a wooden table
with barabone setup

I've tried to plug only one stick of RAM, in every slot, with both sticks and redoing connection to the motherboard. Haven't had time yet to check the CPU but I'm pretty sure it's fine as I really really paid attention when positioning it.

I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch you tube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond.

I have just opened my brand new Macbook Pro and I'm a first time mac user. I have tried to download flash to enable me to watch youtube clips, but on trying to download it, it says I need to close Safari but after doing so, it still won't respond. Any tips? Help?

Actually you need to quit Safari which is different from closing. With Safari open go the menu bar for Safari/Quit Safari.
Mac 101: Get Started Using A Mac

HT201364 I have a brand new macbook pro, but it won't let me download mavericks

I have a brand new macbook pro, but it won't let me download mavericks

You have got a Late 2013 MacBook Pro.
This MacBook uses a special OS X Mavericks version which is newer than the one available in the Mac App Store, so you cannot download OS X Mavericks from the Mac App Store now. Instead, if you need to reinstall OS X, you will have to do this through Recovery (hold Command and R keys while your computer is starting up).
You will be able to download OS X Mavericks from the Mac App Store when your Mac uses the same OS X version as all other Macs. This may happen when Apple launches OS X 10.9.2

I can't watch YouTube videos on my brand new MacBook Pro with Lion. It says I need to download Adobe Flash Player but that won't install. Help!

I can't watch YouTube videos on my brand new MacBook Pro with Lion. It says I need to download Adobe Flash Player but that won't install. Help!

The same thing happens to me, Safari asks me to update the Adobe FlasPlayer, I download, start the installation process, ask me my username and password in order to install, then see a window where I choose if I want to always install the updates , or ask first, or not inslate updates, and at this point it is not progress, I can not cancel the process, I turn off and turn on my machine.
What can I do ..??
Regards.

My brand new MacBook Air won't turn on all the way.

Hi my brand new MacBook Air won't turn on all the way. If I try to restart it or shut it down, it will go like it is starting up, but goes to a gray screen and stays there. I can see the mouse and move it, but it won't turn all the way on. What is wrong with it? It had been working fine since I got it, but today it hasn't been.

You may have to see if troubleshooting this issue can help, though the instructions on a process of elimination by symptoms are tedious in the following support article, and are suggested to be performed ahead of trying the process described in the title.
•Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/HT3964
For the actual SMC reset, note subsection in above, instructions click-open on blue text:
>Resetting the SMC on portables with a battery you should not remove on your own
If the computer does not shut down, and just hangs there, try pressing the power button down for 15 seconds. Check the suggestions in the above article to see if any of them can be used, if the computer will power-up.
There is another item that sometimes can help, but the main issue you say could be resolved by the SMC reset; this other thing is involved NVRAM (non-volatile random access memory) so here's an article about it.
•About NVRAM and PRAM:
http://support.apple.com/kb/HT1379
>Resetting NVRAM/PRAM opens in above, click-to-see instructions on how to reset.
You may have to call ahead to the nearest Apple Store for an appointment to see a Genius; or at authorized reseller, their service product specialist who should be trained to understand how to proceed, just in case there is a hardware issue behind the symptoms. When you call, be sure to have the serial number and purchase date available, when you call an official store.
Or use the 'Apple - Support - Contact Apple Support' to start the process...
http://www.apple.com/support/contact/
Hopefully this helps somewhat.
Good luck & happy computing!

I have a brand new macbook pro that i was doing a data transfer from an old macbook, it got stopped/cable pulled out, now have spinning wheel of death that wont stop, how do i reboot/stop the wheel of death and start again?

i have a brand new macbook pro that i was doing a data transfer via firewire from an old macbook, it got stopped/cable pulled out, now have spinning wheel of death that wont stop, how do i reboot/stop the wheel of death and start again? (this time il use time machine transfer)

Just power off the machine(s). Shut them down. Migration Assistant gets 'stuck' sometimes - best way to migrate really isn't over Firewire, though it will certainly work, but with both machines hardwired via Ethernet to the same router. You can use a TM backup, too, of course, provided that it's recent. Which is the best? Your choice. I've done it both ways and have a preference for MA, but TM restore can be a bit faster and less quarrelsome.
Clinton

My brand new MacBook Pro won't turn on. What's the deal with this?

I got the thing yesterday. Sat down with it last night and everything started up fine. I set up my account and then it was time for updates. Naturally, I said yes to the updates. They downloaded, they installed, and that was the last time my brand new MacBook Pro turned on. I've checked to see that the battery is fully charged. I've tried plugging into other outlets. I've tried removing the battery and the power cord and pressing the power button for 5 seconds. Nothing has worked. When I put my ear up to it while pressing the power button, I can hear it try to start and get about 2-3 seconds in to start up and then a click and nothing. Does anybody have any idea what the heck has happened here?
15" MacBook Pro Mac OS X (10.4.6)
15" MacBook Pro Mac OS X (10.4.6)

actually i pass the 15 first days, i bought the mac in may, but here in spain the electronic components have a 2 years guarantee, i'll took to the store i bought soon couse it`s no normal so much hot

HT201364 BRAND NEW MACBOOK PRO 2013 - WON'T DOWNLOAD MAVERICK'S FROM STORE

I have just Purchased a brand new Macbook Pro 2013 from Apple store and it won't let you download Maverick's even thought it's already installed. Does anybody know why? I originally purchased a Macbook Air 2013, which I returned for the pro model. This came with Mountain Lion, which the app store let me download Maverick's from the app store. I could also download as a backup in case something went wrong.

Welcome to Apple Support Communities
You have got a Late 2013 MacBook Pro.
That MacBook Pro needs a special OS X Mavericks version that is newer than the Mavericks version available in the Mac App Store. This is the reason why the Mac App Store does not let you download Mavericks even if you are using OS X Mavericks.
To reinstall OS X Mavericks, use OS X Recovery > http://support.apple.com/kb/HT4718 You will not be able to download OS X Mavericks from the Mac App Store until Apple launches OS X 10.9.1

My Brand New MacBook Won't Start Up!!!!!

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